Find your trusted Doctor

Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Dr David Eccleston

Cosmetic Doctor, General Practitioner

During my first visit, I felt uncomfortable with some of the comments made. A remark was made suggesting I had “gone posh” because of where I now live, which felt inappropriate and unrelated to my care. I was also advised to book a scan “at my own convenience” with enough time to “get a wax,” which did not feel professional or relevant to the medical appointment. At my second visit, I was informed that my blood results showed no signs of menopause, although a low thyroid result may mean I need medication next year. However, I did not receive a clear explanation as to what may currently be causing my symptoms. Remains of a virus I suffered from late year or it was suggested that eating processed or ready-made food could be responsible for my aching joints and muscles. This felt like an assumption rather than a discussion based on my individual circumstances, and I left without a proper understanding of what might be happening or what steps I should take next.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Miss Roopa Nair

Obstetrician & Gynaecologist

Miss Nair and her colleagues at Queens Hospital were fantastic! I was treated with respect and dignity, was reassured and made to feel comfortable before the procedure. Miss Nair came to see me before my procedure and afterwards to explain the process and give aftercare advice. My recovery was without complications, my incisions have healed very well and 12 weeks on I have made a full recovery. At my recent 12 week review she reassured me that I need not have any further treatment and no abnormalities were found. My only suggestion is that there needs to be more cognizance around advice regarding surgical menopause and treatment but I understand that this is a nationwide issue.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Having been for a much longer and more complicated surgery, a year ago, I already knew that I would be in good hands for this, more minor procedure. The staff as so attentive and friendly, it was lovely to see most of the same familiar faces and to be remembered by them. Everything is exceptionally clean and I felt very well looked after, my consultant saw me before and after the procedure and kept me well informed. The anaesthetist also explained everything that would happen, answering any questions.

Doctor Alicia Ng

Dermatologist

I saw Dr Alicia Ng for an incredibly itchy rash around my eyes and neck that just wouldn't clear up, even after trying over-the-counter creams. She was very thorough during the examination, identifying the issue as allergic contact dermatitis and noticing patches I hadn't even seen behind my ears. She provided a clear management plan, including a Protopic prescription and helpful advice on avoiding fragrances. I’m really relieved to have a proper diagnosis—highly recommend her.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

I recently attended an appointment at Methley Park with Mr Janos Patko for hip pain. I received my appointment very quickly, the staff were professional and friendly and I was kept informed about my upcoming appointment. I have attended Methley Park on numerous occasions and always received very excellent service, friendliness, the hospital is very clean and I have received and been kept upto date with my upcoming appointments, excellent Hospital and Consultant.

Dr Anirban Maitra

Paediatrician

My daughter was very poorly and had tonsillitis and bronchitis. She was prescribed antibiotics that were not working. I went to see Dr Maitra and he prescribed new medication and within 48 hours we noticed a huge improvement. He put me at ease and ensured my daughter received the best possible care. She has had 2 follow up appointments since and I’m so grateful for the outstanding care that she has received. I couldn’t recommend highly enough.

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

Always very friendly, attentive, a well-stocked childrens waiting room. On this latest visit we did have a slightly bizzare situation where we arrived, were checked in, weighed and measured, and put into the waiting room. We then received a phonecall - from the next room - explaining that we were late for our appointment. They were very embarrassed and there was no harm at all. Funny though!

LDN PHYSIO | Old Street

Physiotherapy

Harry was AMAZING! He listened and then treated my shoulder so well. He explained everytging he was doing and what I need to do very clearly. Harry deffo knows what he is doing and it comes across when treating my shoulder. A BIG FIVE STAR from me!! Harry was recommended through a colleague and I will deffo highly recommend Harry too! I couldn’t ask for a better service❤️.

Equilibria Health

Psychology, Psychotherapy

I would say my experience was terrifying to start with but through time the experience became enjoyable and I took a lot out of each session it’s hard to find fault with the treatment I’ve received from Corinne and would say 10/10 it’s helped me no end to cope with my mental health which I used to look at as a sign of weakness

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

My family and I have been patients of Dr Chopra for the past few years, and we’ve always been very happy with the care and service provided. Dr Chopra is professional, kind, and takes the time to listen, which makes a real difference. We’ve always felt well looked after and wouldn’t hesitate to recommend the practice.

Dr. Sandra Ampomah

Obstetrician & Gynaecologist

Dr Sandra was very welcoming, she put me at ease, listened to everything that has been going on. She checked my history to build a full picture and explained to me about the plan going forward. Asked if I had any questions and made me feel listened to. I came away feeling more positive than I have in a while.

Mr Basavaiah Natesh

ENT Surgeon

Dr Natesh is an excellent Surgeon and well mannered pleasant Gentleman. Since we saw him at our first visit, he made me comfortable and assured my wife about the treatment. He is always willing to answer any questions we have. I was really pleased to see him at this follow up appointment.

Mr Irshad Shaikh

General Surgeon

I would like to express my sincere thanks to Prof. Shaikh for his professional and considerate approach. He helped me resolve a delicate issue with great care, understanding, and expertise. I felt well supported throughout the process. A true professional, and I would highly recommend him.

Mr Francesc Malagelada

Orthopaedic Surgeon

I recently visited Mr Malagelada for an injury on my foot. The experience has been really positive, with Mr Malagelada being extremely attentive, understanding and clear in his explanation. He was thorough in his analysis and guided me towards the best step forward. Thank you!