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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Dr Shalini Chawla

Obstetrician & Gynaecologist

⸻ We are incredibly grateful to our consultant obstetrician, Dr Shalini Chawla, for the outstanding care we received throughout my pregnancy and delivery. From the very beginning, she was thoughtful, thorough, and always focused on ensuring the safest and best possible outcome for both me and my baby. Given my previous myomectomy, slightly raised blood pressure, and a transverse lie, she carefully assessed all risks and recommended that my planned C-section be brought forward from 39 weeks to 38 weeks to minimise any potential labour-related risks. This decision gave us complete reassurance and confidence that everything was being managed with great care and expertise. What truly set Dr Chawla apart was how accessible and supportive she was at every stage. She was always available for any concerns, no matter how small, and her care did not stop at delivery. Her aftercare was exceptional- she was incredibly motherly, kind, and attentive, and went out of her way to arrange additional support and care for us when needed. We always felt listened to, never rushed, and fully supported during what can be an overwhelming time. We couldn’t have asked for better care and will always be deeply thankful to Dr Chawla for her professionalism, compassion, and dedication to achieving the very best outcome for our family.

Dr. Olena Edwards-Skadowska

Psychotherapist

I came to Olena at a really difficult time - navigating a major life transition and feeling completely overwhelmed. Over the course of 10 sessions, she helped me work through the crisis using EMDR, and I can honestly say it made a profound difference. What struck me most was Olena gentleness. EMDR can feel quite intense, but she created such a safe space that I felt able to go to the difficult places I needed to explore. She has this calm, steady presence that made me feel held throughout the process. The changes have been tangible. My sleep, which had been awful for months, has improved significantly. But more than that, Ive regained a sense of clarity that Id completely lost. I can think more clearly, make decisions without feeling paralysed, and Im moving towards a much calmer mental space. If you're going through a major life transition or crisis and feeling stuck, Id highly recommend working with Olena. She truly helped me find my way through.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

Appi Clinics Hampstead

Acupuncture, Physiotherapy, + 2 more

I’ve been going to APPI Clinic to see Isabella for over 12 months now, and I’m genuinely glad I finally found a physiotherapist who truly understands my condition. From the very beginning, she has been extremely professional, knowledgeable, and attentive. What really sets Isabella apart is how thorough and personalised her approach is. She takes the time to listen, explains things clearly, adapts treatments as needed, and consistently follows up to make sure progress is on track. I’ve always felt supported and confident in the care I’m receiving. She’s an excellent physio, the practice is great with lots of facilities and equipment. I wouldn’t hesitate to recommend to anyone looking for high-quality, professional, and genuinely thoughtful care.

HCA Healthcare UK The Harley Street Clinic

Gastroenterology, Obstetrics & Gynaecology, + 9 more

I had a dermatology appointment for a mole. My consultant told me it needs to be excised for a biopsy, and this would have the double role of treatment; by excising the mole, the “problem” would be fixed. I followed through with the procedure, and upon receiving results from the biopsy two weeks later, my consultant informed me that I would have to come back for a second excision! I was surprised, since my verbal communication with the consultant my understanding was that the initial excision was all that was needed. I felt that I was scammed into going through the same (800£!) procedure twice, when the whole thing could have been done in one go. I refused to return to this consultant.

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

I want to share my sincere thanks to the entire team at Nuffield Health for the exceptional care I received during my recent surgery. From the moment I arrived, the staff were incredibly attentive and helpful. They were constantly checking on me to ensure I was comfortable, and they never made me feel rushed; they absolutely made sure I was feeling good and stable before they let me go home. The facility itself was impressively clean, which made me feel much more at ease, and I was pleasantly surprised that the food was actually great! The kindness and professionalism of the team made a stressful situation so much easier to handle. Thank you for taking such wonderful care of me.

Mr Francesc Malagelada

Orthopaedic Surgeon

I cannot recommend Mr Malagelada highly enough. From the initial consultation through to surgery and recovery, his care and professionalism were exceptional. I underwent bunion surgery with an excellent outcome — the correction is outstanding, recovery was smooth, and the final result exceeded my expectations both functionally and aesthetically. My foot is now pain-free and feels completely transformed. Mr Malagelada is highly skilled, calm and reassuring, and took great care to explain every step of the process. I am extremely grateful and would recommend him without hesitation.

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

I recently underwent an open myomectomy performed by Mr Karoshi, and I cannot speak highly enough of the care I received. From the initial consultation through to the surgery and post-operative follow-up, he was exceptional - highly attentive, knowledgeable, and personable throughout. His calm manner and clear expertise put me completely at ease at every stage. My recovery has been far quicker than I expected, and I could not have hoped for a better experience. I would highly recommend Mr Karoshi.

Venturi Cardiology

Cardiology

Dr Scott Murray was clear, compassionate, and very attentive throughout the appointment. He took time to listen, asked detailed questions about family history, and did not rush the consultation. All results were explained fully and in a way that was easy to understand. He described the condition clearly, answered questions carefully, and remained professional and engaged throughout. I felt listened to and reassured. I would highly recommend Dr Scott Murray as a cardiologist.

Dr Ravi Dandamudi

Oncologist

Dr Dandamudi, discharged me today after being my oncologist for many years. Both at newcross and nuffield hospital. I have always found him to be totally professional , with a wonderful bedside manner. He has re assured me many times when I have been worried and nervous about receiving my scan results. I have always left his surgery feeling confident about my recovery and i can't thank him enough for all the help he has given me on this very difficult journey.

Diverse Minds Clinic

Psychiatry

Wonderful experience at Diverse Minds Clinic. I got an ADHD assessment and found Dr. Cappai's approach really helpful. She was easy to communicate with and spent considerable time explaining scientific facts to me. She offered plenty of encouragement and advice for the next steps. The administrative crew was also really helpful, and Dr. Cappai's office on Harley Street was very exquisite. I suggest this doctor.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I am a professional rugby player in Japan and needed some external second opinion advice from James about a knee injury I received. He was extremely quick to reply and provided outstanding advice in how to tackle and go about this issue as well as going out of his way and ask for more opinions from his fellow colleagues which really helped me get my head and trust fully the injury I had picked up.

Dr Rohan Jagathesan

Cardiologist

I cannot thank Dr Jagathesan enough through his worrying time for myself and my family. Every stage was explained in a clear & concise manner and he put my mind at rest throughout the process. Thank you again Dr Jagathesan for all your help in controlling my blood pressure, heart health checks & bringing my cholesterol to an acceptable level.

Dr Nazar Sharaf

Neurologist

Dr Sharaf is an extremely kind and compassionate clinician. He was exceptionally attentive and gave me plenty of time to talk through my concerns, addressing them in detail and with consideration. He truly went above and beyond my expectations and when clerical errors occurred he went out of his way to slot me in and made me feel prioritised.

Mr Jaikirty Rawal

Orthopaedic Surgeon

Mr Rawal is exactly what you need when you are venturing into an unknown area of surgery on knees. He is professional, remembers everything about a patient and other related problems and takes time to explain everything including the potential problems. It was humorous at times and that makes everything more relaxed.