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Ahead4babies

Oral & Maxillofacial Surgery, Paediatrics

Thank goodness we found you! My son was born with torticollis and, as a result, always slept on one side. We had no idea this would lead to the flattening of his head, especially since no advice was provided post-birth. He was subsequently diagnosed with Plagiocephaly and a 15mm asymmetry (which is classed as moderate). We felt incredibly let down by the initial lack of guidance. While repositioning could have helped in those early weeks, by the time we realised there was an issue, too much time had passed to correct it without intervention. Navigating the next steps was difficult, as we were faced with a plethora of misinformation. We had several NHS and private consultations, but no one could categorically tell us that a helmet would fix it. The "party line" from the NHS is that they don’t work, but I can now categorically say that is simply not true! We initially met with a different helmet company but got cold feet when they couldn't guarantee the results, they estimated a "best-case" improvement of only 9mm. Following a discussion with Bassel Zebian, a Paediatric Neurosurgeon at King's College Hospital, he recommended we see Dr. Stenhouse at Ahead4babies. After discovering that two of our friends had also used them, we felt reassured enough to reach out. From the very first phone call, we were sold. They were clear about what to expect, answered all our questions, and confirmed they could get the asymmetry down to 0mm. Knowing the clinic is run by craniofacial surgeons gave us total peace of mind that we were in good hands. Dr. Stenhouse, who carried out our son’s treatment, is a Consultant Maxillofacial Surgeon at King’s College Hospital. He is incredibly honest about expected outcomes and will not recommend a helmet if it isn't truly necessary. After the first meeting, you are given the space to digest the information and decide whether or not to proceed. This was a breath of fresh air compared to other companies that seem to focus more on profit than actual need. While other helmets might look "flashier," they often work by removing layers as the head grows. In my opinion, this is far less effective than Dr. Stenhouse’s approach, as he bespokely trims the inside of the helmet to accurately adapt to the head as it grows. Our son wore his helmet for 17 weeks in total. We eventually agreed it was time to stop at 1mm asymmetry rather than risk overcorrection. Throughout the process, the 24/7 WhatsApp support team was fantastic, making the entire journey incredibly smooth. To any parents in doubt, if your child has moderate or severe asymmetry and you are past the first 12 weeks where repositioning is most effective, get the helmet! It is extremely unlikely to improve significantly on its own. It is also VERY important that you take action early while their head is still soft to see faster results, ideally as soon as they can support their head (around 4–5 months). I hope this helps other parents navigating this process. If you have any questions, feel free to reach out to me on social media. I’ll leave you with a picture of the result, one happy baby with a perfectly shaped head!

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I would like to pass on my sincere thanks to Dr James Noake at Pure Sports Medicine for his ongoing efforts in diagnosing a long-standing misdiagnosed knee injury following several unsuccessful procedures. Dr Noake identified relevant pathology on imaging that, unfortunately, had been missed by several other private consultants elsewhere. He then carefully administered a diagnostic injection, taking considerable time to ensure pinpoint precision through a cyst and a very small joint space. Dr Noake is clearly a very busy and sought-after clinician, yet he ensured I received an extensive first face-to-face consultation, with ample time in clinic to explore the problem thoroughly using ultrasound. He also went above and beyond by reviewing both previous and updated MRI scans, speaking to me at short notice via Zoom call during the festive period in order to review images and discuss options. I found this attention to detail and direct liaison to be exceptional as more than once I have had to wait 6-weeks between appointments at other private clinics or hospitals. Dr Noake is clearly dedicated to his craft and approaches his work with diligence, precision, and honesty. From the first point of contact, he inspired confidence through his willingness to answer questions, think critically beyond the obvious, and work collaboratively to reach informed decisions. I would highly recommend Dr Noake to anyone seeking help with complex, long-standing, or less common knee or nerve-related injuries.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had two appointments at 24 Portland Place. The first was for an US of my right foot at 11:40, the second one with Mr Losseff at 12:45. No problem with the first one but with it was with the second one. As I finished the US procedure around 12:05, I went to the 2nd floor to wait for Mr Losseff's appointment at 12:45. I asked the receptionist whether he was running late and she responded negatively. As time passed and it was getting near 13:00, I asked the receptionists whether he was running late. Negative answer again. I enquired again around 13:10 as I had to take a train back to Oxford at 14:10. Mr Losseff called me at 13:40 and he was concerned about me not appearing on the screen despite having registered on the main reception desk. As he did not see me on his screen, he saw another patient. He was extremely kind and concerned about timing. He is a kind, and caring person and excellent neurologist. As I complained to the receptionists on the second floor, the problem was with the initial registration on the main reception desk. This has never happened to me, my husband or my youngest daughter who are patients of Cleveland Clinic. It would be good if it does not happen again. Check when patients have more than one appointment please and that they this information is transmitted correctly to the corresponding floors' reception desks. Thank you.

Mr Naga Venkatesh Jayanthi

General Surgeon

If you are looking for an exceptional bariatric surgeon I cannot recommend Mr Jayanthi highly enough. He performed a gastric bypass on myself and other types of surgeries on people I know, he proves each time to be skilled, expert and very knowledgeable. Mr jayanthi works with a hand picked equally skilled team which together has left me in no doubt how fortunate I am to have found him and his workforce. My surgery results are hugely successful and my recovery journey and outcomes have been just as explained in detail beforehand and as expected. My aftercare immediately following surgery was extraordinary, I was monitored in a small dedicated ward with specialist staff performing nursing checks and monitoring throughout the remainder of the day and over night until morning. I was never on my own during this period and felt great care and attention was provided as a priority. I have also received many follow up, monitoring and advice appointments since my surgery where Mr Jayanthi has always taken time to respond to any queries I had informedly and intelligently. I was well provided and cared for by all staff at the Springfield hospital. I will always however remain paticularly grateful to Mr Jayanthi for his surgical mastery and attention to detail. I have no hesitation in highly recommending him as a surgeon. Caroline M.

Mr Edward Ibrahim

Orthopaedic Surgeon

I saw Mr Edward Ibrahim at Syon Clinic in Brentford to provide me with a second opinion after seeing a different consultant as my shoulder and arm pain worsened - and I didn't feel confident with the first consultant after the post-consultation communication I received. After a few visual tests and reviewing previous scans, Mr Edward Ibrahim immediately corrected the misdiagnosis I received from teh previous consultant. He identified the issue, explained the condition and proposed treatment in a clear and easy-to-understand manner. He was patient, answered all of the questions I had. I felt much more confident of the diagnosis. His secretary is polite, efficient and sends post consultation letters in a timely manner WITHOUT typos - which I did have from the first consultant. Since following Edward Ibrahim’s treatment plan (ultrasound guided hydro dilation with steroid to the left shoulder and ultrasound guided steroid to the right shoulder along with physio to both plus physio/shockwave therapy to tennis elbow), my condition has significantly improved and is continuing to improve. Based on my experience, I highly recommend Mr Edward Ibrahim. He has a calm, gentle and patient approach and allows time for you to discuss and ask questions.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

From my initial appointment with Mr Hoo, I felt all my questions were answered and felt at ease, from the onset I knew I would choose Mr Hoo as my surgeon. I had done a lot of research for my procedure and felt reassured from my initial appointment. Pauline (Mr Hoo’s nurse) was also very informative and patient regarding any questions which I had. My surgery was booked and due to unforeseen circumstances had to rescheduled, Brenda in appointments was very helpful and offered me a cancellation slot which I was very thankful for. On the day of surgery, I was admitted into the admission pod and here all staff were attentive, I met with the anaesthetist and Mr Hoo and thereafter went to theatre. The theatre nurse and anaesthetist were so lovely, talked me through everything and I felt reassured. Thereafter, in the recovery ward, the nurse was excellent when asked about pain, I was immediately given pain meds which eased the pain and brought upstairs to a room which the excellent care continued. Mr Hoo came to see me and answer any further questions, truly 5* service from the onset. The hospital was spotless and attention to detail by all staff was exceptional.

Mr Colin Holton

Orthopaedic Surgeon

After having an initial consultation and X-rays Mr Holton recommended a bilateral hip replacement in 2 stages . Both operations were successful with little or no pain/ discomfort. I had good mobility in as little as 4 weeks which was well above my expectations. I believe this was not only due to Mr Holton’s knowledge and expertise but also the. Mako Robotic Arm technology that I was offered on my initial consultation after Mr Holton explained the benefits . I can only say that the surgery has transformed my life and I am active again! Mr Holton is a truly dedicated and competent Surgeon a thoroughly nice man who is easy to talk to and has a very caring attitude. I would highly recommend him to anyone who is contemplating this type of surgery . Thank you also the the lovely nursing staff at the Nuffield in Leeds for their excellent care . JF

Ms Rubina Rahman

Ophthalmologist

I first had a consultation with Ms Rahman in 2023 as I had significant floaters in my left eye that were causing problems, especially with night driving. After a thorough examination of my eyes, Ms Rahman explained the procedure that she would perform of a combined cataract and vitrectomy operation. Although a very daunting prospect, Ms Rahman's knowledge, experience and confidence put my mind at rest. She explained what would happen and the after care required. The operation was a success and after a follow up consultation, I was signed off. I recently returned to Ms Rahman for slight posterior capsular opacification which she sorted immediately with YAG laser treatment. I cannot recommend Ms Rahman highly enough. Not only is she highly skilled Consultant Opthamologist & Vitreoretinal Surgeon, she's a kind and considerate lady.

Bright Futures Health

Paediatrics

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

KIMS Hospital

Anaesthetics, Audiology, + 26 more

The staff at KIMS Hospital are truly amazing and incredibly friendly. Their professionalism and genuine compassion were unmatched by any experience I’ve had in NHS care. I felt supported, reassured, and well looked after from start to finish. Several people stood out during my stay: Amy in recovery, David, who prepared me for the epidural, Becky, my physio, and Mark, who handled my medication. My two nurses who cared for me around the clock were also outstanding — attentive, kind, and consistently reassuring. I honestly can’t fault any part of the care I received. Thank you to the entire team for making a daunting experience so much easier.

Miss Cheryl Lobo

Breast Surgeon

When I got my mammogram diagnosis, it was a lot to digest… know who best to turn to for advice, second opinion, treatment and what my future would look like… I contacted Miss Lobo’s PA Joanne, who eased me into my first appointment and ongoing journey. Miss Lobo instantly gave me a reassurance of what needed to be done. And dependant on results…. What each outcome would involve. She made me feel calm, and safe. With her knowledge, experience and professionalism…. my treatment was exactly as her explanation given. Treatment now completed… Truly thankful….

Mr Nibedan Biswas

Obstetrician & Gynaecologist

Went in for a endometrial ablation, was signed in quickly and was kept informed about what was going on and what to expect, during the procedure the nurses and the patient advocate Suki did a great job at distracting me and reminding me to breathe and relax my muscles, Mr Biswas kept me informed of what he was doing throughout the procedure and kept asking me where my pain level was, which was reassuring as I was quite anxious, had some time after to make sure I was fine, had a hot chocolate and some biscuits, then went home.

Cambridge Heart Clinic

Cardiology

It was a private appoint & I paid for the ILR device. That was fine but I have been disappointed with the follow up since which seems to provide no reassurance that the ILR results are being looked at / reviewed so it is a case of assuming "no news is good news". In my view this is poor, if not unsatisfactory and it seems to me an initial 3 month review email followed by half yearly emails would be welcomed by patients. Also issue of contact phone numbers would be helpful e.g. technical. episode queries

Mr Syed Neshat Anjum

Orthopaedic Surgeon

I had pain in my ankle. It had become more painful over the past two years.I had broken my ankle in 1999.have had several operation and the ankle had been fused. What was needed for my treatment was investigated and a clear plan of what was going to take place was explained. The ankle was no longer fused and so Mr Anjum cause of action was to redo the fusion with a bone graft again. All went well and I followed all his instructions. Am just having some physical therapy to strengthen muscle.

Mr Matthew Gee

Orthopaedic Surgeon

I had a consultation with Dr Gee a few months ago and finally agreed that the time had come for a hip replacement. I then had my operation on 11th November and all went very well. Dr Gee previously explained the procedure and what I would need to do after the operation and what I couldn't do. The surgery was a great success, so much so that I was up and about quickly and was even driving after 2 weeks, and up and down stairs with no problem as well as going about my daily activities

Mr Arun Khajuria

Orthopaedic Surgeon

My recent visit was for a post operative 6 week check after total hip replacement. Mr Khajuria checked movement and stability of my new hip in detail, then sent me for an X-ray, after asking how the past few weeks had gone. Once the X-ray was back, Mr Khajuria gave me more detailed advice on how to strengthen and improve my mobility. The whole experience was extremely positive, especially as I felt listened to.