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Brisbane South Private Hospital

Gynaecology, Dentistry, + 6 more

Really disappointed with the wait time for a fasted, four year old child. We sat in the main wait room, then a man arrived, sat opposite and played Indian cinema on his phone very loudly with no staff consideration. I was advised by the dentist there was no hospital excess gap fee to lay, that there was an arrangement with BUPA. On arrival I was charged a $500 gap fee. I paid without complaint and enquired with receptionist who didn’t understand the question and told me it was between me and BUPA. We then sat in a stark waiting room- my daughter was delighted as was told it was a play room, there was some used A4 paper and 2-3 broken pencils under a play table wedged in the corner. We continued to wait. She was measured for her height by a nurse who did not ask her to have her heels against the wall or ankles together. She advised us to ‘not get too excited, there’s not much in there’ when ushering us to the play room. The place seemed empty and stark and maybe some psper could have been topped up for kids? Post op was very upsetting and distressing for me. My daughter was in the recovery room with the sides up kicking, thrashing and screaming ‘owing, owie’ over and over again with her hands in her mouth a blood stained saliva truck.ing down her chin. We were accompanied by 2 nurses. No intervention was made, and they told me she wasn’t in pain. This was very distressing, at about 3:10 pm I was told to sit on a recliner and she was )laced in my lap, woozy, upset, combative. There was nothing I could do. I understand the facility shuts at 4:30, but it was not even 4pm when the nurses told my daughter she doesn’t have to wear shoes she can just leave. She was unsteady, unbalanced on her feet, she almost fell, she had blood all around her mouth and I left first the car park for an hour long trip home. Not convinced she was in a good discharge state and pulling over twice to check on her. Was there no post op analgesia charted for my daughter? I am a medical doctor and I can recognise when a child is in pain and needs treatment. She almost fell as we walked out she was unbalanced. For a $700 a aesthetic fee can a single post op dose of endone not be written up? It was very distressing to be at this hospital and seemed like we were the last there and everyone was just keen to go or gone. Are staff not able to call the anaesthetist or surgeon? I’ve never seen anything like it, and knowing how inappropriate this was made it a lot worse. This did not appear to be a child friendly/ appropriate service. My daughter had her tonsils out 18 months ago at the Wesley. My sone had an ORIF for a fractured arm requiring surgery at both Mater Private, then St Andrew’s in Brisbane. All 3 were 10/10 compared to this facility, for dental treatment no less. I could not recommend to anyone. Sincerely, Dr L. G. BSc MBBS FRACGP

Dr Vincent Chapple

Fertility Doctor, Obstetrician & Gynaecologist

I was a patient of Dr. Chapple or over a year, seeking medical support for ongoing gynecological concerns. Unfortunately, my experience throughout this time was deeply disappointing and, at times, distressing. I initially sought care in hopes of receiving thoughtful evaluation and effective treatment for my symptoms. Instead, I left feeling unheard, dismissed, and with more unresolved issues than when I began. On multiple occasions, it appeared that my medical reports and test results had not been reviewed prior to my appointments. This resulted in repetitive conversations, inconsistent guidance, and a lack of meaningful progress in my care. I also received contradictory advice across visits, which created confusion and undermined my confidence in the treatment plan. When I attempted to ask clarifying questions, I often felt that my concerns were minimized rather than taken seriously. My pain and symptoms were repeatedly downplayed, leaving me feeling invalidated rather than supported. The bedside manner I experienced was, regrettably, lacking in empathy and attentiveness. I never felt genuinely understood or that my concerns were being addressed with the care and diligence they warranted. Over the course of a year, I invested significant time, financial resources, and trust into this care, hoping for improvement that ultimately never came. Patients seek gynecological care during vulnerable and often painful times. Compassion, preparation, and consistency are essential. Unfortunately, those elements were missing in my experience. It is my hope that this feedback is taken seriously so that future patients receive the attentive and respectful care they deserve

Gynaehealth

Obstetrics & Gynaecology

From the very first phone call to book, I was treated with such gentleness and respect. During one of the most vulnerable and heartbreaking times of my life, the team at Gynae Health made me feel safe, heard and completely cared for. The reception and booking process was handled with such discretion and compassion — I never once felt like “just another patient.” My privacy was protected at every single step, which meant more than I can explain. The head nurse was extraordinary. Calm, kind, emotionally intelligent — she held space for me in a way that felt deeply human. The surgical team were professional and reassuring, and the recovery staff were so attentive and warm. Every single person I encountered treated me with dignity. In a moment filled with grief, I felt supported instead of alone. I am so incredibly grateful for the level of care, empathy and professionalism shown throughout my entire experience. Thank you for protecting not just my physical health, but my heart as well. I will never forget the kindness shown to me.

Mr Liang Low

General Surgeon

As far as hernia surgery goes what a great experience! Liang was personable and informative from the very first consult to the follow up post operation. Just a genuinely nice guy and remarkable surgeon. I also have to mention Pam from his office who one of the nicest ladies I’ve dealt with, a beautiful human being and nothing was too much trouble for her. Surgery went well and Liang called my wife as soon as it was done and kept her informed. Recovery has been a breeze so I can only assume he was gentle in there. Cannot recommend Liang and his team highly enough ! Thanks

Melbourne Neurodiagnostics

Neurology

Drs friendliness, explanation and professionalism was great. My only feedback is regarding creating an environment more comfortable to young children. Whilst my child did eventually sleep, they intentionally fought sleeping as the room environment was strange and there was a Dr (stranger to them) watching them. I understand there may be a requirement for the Dr to watch, if not perhaps a screen divide could help this. Something more alike to a bed with perhaps some cosy / child friendly colours in the environment could help, as well as dimmer red lighting which can aid sleep.

Australian Cardiovascular Specialists

Cardiology

I have been very happy with my experience at my two previous appointments. However, I was very annoyed on my first visit when I had an Echo test booked at 9.45 and an ECG booked 10.30. Only to be told on the day that the cardiologist had decided he wanted me to have the ECG today prior to my appointment with him. I had rearranged my day around the appointment, which not only affected me, it affected others. I was both annoyed and confused as to why I wasn’t advised of this prior to the appointment.

Dr Malcolm Godfrey

Obstetrician & Gynaecologist

Dr Godfrey is a wonderful specialist and there isn't anyone else we would have trusted more during this journey. Any questions he was happy to answer and we appreciated his patience and calmness when we had some bigger decisions to make. Nothing ever felt rushed and we felt well informed and in control of our care. To be honest, you guys are running everything very well as a team. You are all approachable and warm to speak to. I appreciate nothing being a hassle and actioning stuff quickly.

Maryvale Private Hospital

Gastroenterology, Gynaecology, + 19 more

10/10 everyone was lovely, friendly and pleasant. No complaints whatsoever. The only issue was being called after I’d left hospital because I hadn’t paid a bill. A bill that I had no idea was even payable prior to leaving as my nurse walked me out the hospital straight past the front desk and no mention at any time a bill was to be paid before I left. The girl who made the call was quite demanding even though I was more than happy to pay.

Thrive Fertility

Fertility Medicine

My husband and I had the greatest experience from our initial engagement till now. Dr Sascha was informative, allowed us the time to ask as many questions as we needed and provided a warm and welcoming environment. The team, including nurses, embryologists and reception staff were also very welcoming and supportive. My husband and I could not thank the team enough for all the support they had provided us.

Ryde Endocrinology

Endocrinology, Nephrology (Renal Medicine)

The doc. Took coq q1pious notes and explained,in detail,as well as giving scripts s I me were authority he also gave a path.form for use when I next see him and the staffwere accomodating as to the time I see symptoms and wrote to my GP immediatelyhim also the specialist explained,in detail my symptoms and why they happen and what to do about them.I was very glad my GP referred me to see him

Precision Health

Pain Management, Neurology, + 3 more

Professor Bittar has been amazing - he is clearly very caring as well as very skilled & knowledgeable. He made me feel at ease about the procedure I was to have. Also,, Zali was a tremendous help and offered every opportunity to ask questions, to which she provided excellent responses to. My procedure was a complete success and I thank professor Bittar and the entire team.

Dr Abdallah Elsabagh

General Surgeon

Dr Elsabagh attended my bedside soon after I was admitted on a friday afternoon. He explained the emergency surgery in layman's terms so I understood the procedure clearly. After surgery as an inpatient, he attended to me most days including week ends. He struck me as a humble man who was expert in his field. A rare combination. I cannot recommend him highly enough.

Dr Ali Rizvi

General Surgeon

My process for my procedure and treatment has been so smooth and informative. Dr Ali and his team, especially Susan, have been so helpful and supportive right from my first visit through until my post operative care. I would highly recommend this practice for anyone needing specialist surgical care.

Dr Puneet Mahindra

Gastroenterologist

Suspected aspiration during gastroscopy. Admitted to ward. Hard to get stats right. Scary that stats took time to get to nornali. Very unexpected and caused anxiety. Home now, very bruised in mandible area and quite sore in larynx. But recovery. Overall Dr Nahindra was very kind and professional

A/Prof Roland McCallum

Endocrinologist

Dr McCallum was fantastic. He was calm, thoughtful and explained everything in a way that reduced my anxiety. He didn’t dismiss my concerns and took a thorough approach to understanding my symptoms. I really appreciated how measured and reassuring he was. I feel confident being under his care.

Dr Arshad Barmare

Orthopaedic Surgeon

Dr Barmare was so detailed in explaining my situation he wasn't after a quick fix from the onset he advised me to continue with physio and take my time he was right l took my time and did not require surgery and he made me an open appointment demonstrating genuine care