Trust and Transparency at Doctify
We believe that trust is in the heartbeat of healthcare.
50 million patients have read verified Doctify reviews online
Transparency is at the centre of everything we do. From the way reviews are collected and verified to how they’re displayed online, our systems are built to make honesty, fairness and accountability the standard.
Every verified review is a real patient story - a voice that helps someone else make a confident, informed decision.
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%
of Doctify reviews are verified and screened with advanced fraud detection
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%
of verified Doctify reviews are published online
Doctify Trust Report 2025
We believe that trust is in the heartbeat of healthcare.
This report shares how we protect that trust and set new standards for transparency in healthcare, leading a movement where patients can choose with confidence and providers can demonstrate genuine excellence.
Independent Clinical Governance Committee
Made up of three independent doctors, an independent legal advisor, and a patient representative, this committee evaluates all flagged reviews and makes all final review publication decisions.
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Less than 1% of all verified reviews are rejected by our clinical governance committee
0
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of rejected reviews are removed due to gibberish or errors. We never remove reviews just because they are negative
Trust is a cornerstone of our company
“Patients make some of the most important decisions of their lives when choosing a doctor, and verified reviews help them do so with confidence.
No matter where you are in the world, the need to find someone you can trust with your health is universal.
That’s the heart of what Doctify stands for: connecting patients and clinicians through truth and transparency. “
Dr Stephanie Eltz
Co-Founder & CEO
“We publish representative feedback. Every healthcare provider working with Doctify has signed a pledge to promote trust and transparency in healthcare.
Having access to negative reviews is not only important to patients, but also to providers who want to learn from their patients’ experiences.
As such, we never delete feedback just because it is negative. Reviews will only ever be removed if they don’t adhere to our acceptable use policy. “
Suman Saha
Medical Director & Co-Founder
“Safety and security are our top priorities. All patient reviews are completely anonymous so people can feel safe and confident when sharing their feedback with us.
We are committed to protecting the privacy of the patients and providers who rely on our platform.”
Igor Stelmachenko
Chief Technology Officer
