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Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Dr. Akhilesh Sapra

Gastroenterologist, General Surgeon

I am extremely grateful to Dr. Akhilesh Sapra of Prime Hospital for performing my recent gall bladder surgery successfully. From the very beginning, he was professional, knowledgeable, and reassuring. What also sets him apart is his kindness and care—despite his very busy schedule, he graciously accommodated me for my post-surgery check-up and took the time to ensure I was recovering well. That level of care means a lot to a patient and speaks volumes about him as both a doctor and a person. I would also like to give special appreciation to his nurse(Nurse Grace Thomas), who was absolutely amazing throughout the entire process. From surgery preparation to attending to my post-surgery needs, she was incredibly supportive, kind, and accommodating. She accommodates messages even after her working hours. Her patience, and helpful nature made a huge difference in my recovery experience. I highly recommend Dr. Akhilesh and his team to anyone seeking excellent medical care combined with genuine compassion. Thank you for making a challenging time easier

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

تجربتي مع دكتورة عايدة ممتازة لكن غالبية الممرضات "من الجنسية الهندية"جعلوا اقامتي في المستشفى اكثر صعوبة وألمًا! من حيث التعامل والاسلوب وعدم تقديم المساعدة كما يجب استثني من ذلك الممرضة المصرية المحجبة كانت قمة في الاخلاق والادب والممرضة الفلبينية الكبيرة في العمر والمقام وترتدي نظارة كانت تعرض مساعدتها وترتب الغرفة حتى دون ان نطلب منها ذلك ' الممرضة التي اخذت طفلتني لسحب الدم منها لإجراء فحص الscreening رفضت ان اكون. انا او والدها معها في غرفة سحب الدم بحجة ان الغرفة صغيرة! لقد ولدت طفلتي للتو فكيف تتوقعون ان نكون بحال خير عندما نسمع صريخ طفلتنا من الغرفة المجاورة ونحن لا نرى شيء ! ليس لكم اي حق في ذلك .. نحن لن نعيق الاجراء بالطبع لانه من مصلحة ابتنا لكن كنا سنكون مطمئنين عندما نكون بجوارها ونمسك يدها ع الاقل!! حال الممرضات في مستشفاكم يحتاج لصرامة اكثر

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I would like to express my sincere gratitude to Dr Parul Dixit for the outstanding care I received. From the moment I met her, I was struck by how polite and professional she is. She took the time to answer all my questions thoroughly and made me feel completely at ease throughout the entire process. The experience of being seen was seamless and efficient. Dr Dixit recently removed cysts from my hand and pubic bone, and I was truly impressed by her surgical skills—especially how expertly she stitched up my hand afterwards. I can honestly say she is one of the best doctors I have ever met. Thank you, Dr Dixit, for your excellent care and kindness. Her assistant who also very welcoming and helped with my care also.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

While the staff were helpful and professional, my experience with the GP, Dr. Nilesh Trivedi, was disappointing. This is the second time I have had a similar experience with him. He appeared disinterested and unengaged, and his responses were vague and very close ended. I repeatedly had to ask the same questions to get any clarity, which left me feeling confused and unheard rather than reassured. As a patient, I expect clear communication and attentiveness, especially during a medical consultation. Unfortunately, this was lacking, and it negatively impacted my overall experience. I wanted to share this feedback honestly, as it has now happened more than once.

Dr. Oksana Melnyk

Obstetrician & Gynaecologist

I don't have enough words to describe how happy I am that Dr. Oksana managed my pregnancy and was with me during the birth. Her gentle nature, expertise, calmness, reassuring smile and willingness to answer my every question in detail are priceless. She helped me bring my 4250 gram baby into the world naturally and I am so happy grateful to her for that. I was most worried that I would have to have a caesarean section, but she did not take that into account for a single moment, and I thank her for that. All recommendations for doctor Oksana and her team. I will remember them forever

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

After seeing the blood test results , doctor informed its mild infection whereas my son developed fever and ear pain. Cough increased. When I call the doctor through call center, Doctor informed me directly that he will prescribe Anti biotic since the fever and ear pain persists. But he didn't prescribe and I was not informed also. One day before only Doctor should have prescribed Anti biotic. We visited another doctor and got it. And my son couldn't attend school for 4 days and he was crying over ear pain. That gave us trouble.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

Went for a checkup - determined I needed a root canal. Dr advised she will submit for approval and refer to another branch. 3 days later I called to follow up as I received confirmation of an approval. She booked for oasis branch but no submission for the root canal was done , only x ray. Oasis now wants a new consult and new submission. A complete waste of time . I’ve requested for my x rays to use a more efficient establishment.

NeuroActive Health Hub

Chiropractic, Pain Management, + 2 more

My son is special.kids having issue of concentration focus seating tolerance tantrums..after almost 1 6 month of therapy with Dr nageena clinic .hamdellah I can see so.many changes and day by day more and more .my son having less tantrums like 1 month maybe can focus nd do writing painting and more. And more my son his independent.

Moonlight Polyclinic

Anaesthetics, Cosmetic (Aesthetic) Medicine, + 4 more

Very good experience overall. The customer service was excellent: friendly, professional, and efficient. Dr. Salah was attentive and clear in his explanations. To improve, the clinic could enhance follow-up and make the appointment process even smoother. I would definitely recommend Salah’s Dermatology and his clinic

Dr. Hamed Abbasi

Ophthalmologist

The doctor is a gentleman and very knowledgeable. He identified my eye problem in a single session and explained everything clearly. His guidance and direction were accurate and reassuring. I am very happy with the consultation and highly appreciate his professionalism and care.

Dr Sally al Meshhedani

General Practitioner

The hospital is very clean and well-organized, with excellent service overall. I would like to specifically commend Dr. Sally Al-Mashhadani for her professionalism, kindness, and supportive approach toward patients. Highly recommended.

Dr. Sevinj Mursalova

General Practitioner

Thank you for the consultation. I appreciate your professionalism, clear explanations, and the time you took to address my concerns. The assessment and advice provided were helpful and reassuring. Overall, it was a positive experience.

Dr. Mehrnoosh Dehbozorgi

Dentist

Dr. Mehrnoosh, has been our family dentist for years. She’s very professional and always looks for the best solution. After a sporting accident, she restored my chipped tooth with a very natural result. Highly recommended.

Dr. Jomana Karim

Family Doctor, General Practitioner

I have a problem with sleeping and have ended up in a cycle of seeking sleep meds rather than just keep giving me them Jomana suggested a sleep peptide and that has made me kick the sleep pill addiction. Thank you

Dr Wasi Mirza

General Medicine Specialist, General Practitioner

Had a walk in appointment with DR WASI MIRZA . A very professional and friendly doctor . I always prefer visiting him for any medical emergency and diagnosis. He is best at his practice and job . Highly recommend