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Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Dr Shameem Mir

Obstetrician & Gynaecologist

I would like to express my deepest gratitude to Dr. Shameem for the outstanding care she provided during my C-section. From the very beginning, she was calm, confident, and incredibly reassuring, which made a huge difference during such an emotional and vulnerable moment. Her professionalism, skill, and compassion gave me complete trust and peace of mind. I truly felt I was in the best hands. I would also like to commend the entire medical team and nursing staff for their dedication and kindness. Everyone was attentive, supportive, and patient, always ensuring my comfort and well-being. The teamwork, efficiency, and genuine care shown throughout my stay were truly remarkable. Thank you, Dr. Shameem and the whole team, for making my childbirth experience safe, smooth, and positive. I will always be grateful for the excellent care I received.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I had a great experience with my tattoo removal journey, and I truly want to appreciate Head Nurse Anna and Dr. Zahir for their exceptional care and professionalism. From the very beginning, they made me feel comfortable, well-informed, and confident about the procedure. Head Nurse Anna was incredibly kind, patient, and attentive throughout every session, always ensuring I was at ease. Dr. Zahir was highly knowledgeable and precise, explaining each step clearly and delivering excellent results. I’m very happy with the progress so far and grateful to be in such safe and capable hands. Highly recommended!❤️

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Can you please look at the requirement of visiting the cashier after doctor visit. As a process once we are done with the doctor, we need to visit the cashier before leaving but for certain insurance it is completely covered and if it is not covered nurse always informs on the additional charge. If there is no payment you shouldnt be asking the people to queue up for cashier because you already have a long wait and just to get a stamp on the registration paper and a acknowledgment of nothing is required we are expected to wait 10-15 minutes.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I am extremely grateful to Prime Medical Hospital for the excellent care I received during the birth of my baby. From admission to discharge, the entire experience was handled with professionalism, compassion, and efficiency. The doctors, nurses, and support staff were incredibly kind, attentive, and supportive, making me feel safe and well cared for at every step. Thank you to the whole Prime Medical Hospital team for making my childbirth experience positive and memorable.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I received great customer service from the reception, cashier, nurse and the doctor & they did a great job in making me feel great as I was sick. As it has always been the case with any Prime Branch. However to my surprise when I went to receive my sick leave, I did not expect the tone of the staff on the desk there to be discourteous. She was on her phone and the tone of her voice was very unprofessional.

Dr Rizwan Abdul Qazi

Gastroenterologist

I’m very grateful to Dr. Rizwan for helping me finally understand a long-term health concern I’d been dealing with for months. He listened carefully, asked the right questions, and explained everything clearly. Very thorough, knowledgeable, and easy to talk to. I finally feel like I have clarity about my health.

Dr Alia Humaid AlQassimi

Obstetrician & Gynaecologist

An excellent experience from start to finish. Doctor Alia was incredibly professional,comforting, warm and precise, and took the time to explain everything thoroughly. The clinic was spotless and well organized, which made the whole visit feel calm and reassuring. Truly a wonderful experience all around.

Dr. Leena J. Salman

Dentist

كانت زيارة عيادة الأسنان تجربة استثنائية بكل المقاييس، حيث تلاشت مخاوف الخوف التقليدية أمام لمسات من الرعاية الفائقة والمهنية العالية. استقبال دافئ، بيئة نظيفة ومريحة، وفريق عمل مبتسم جعل التجربة آمنة ولطيفة، محولةً إجراءات العلاج إلى فن يعيد للابتسامة بريقها وثقتها، مع نتائج مذهلة تتجاوز التوقعات.

Dr. Mehrnaz Ataeinaeini

ENT Surgeon

Dr. Mehrnaz Ataeinaeini is very professional and friendly. We had a great experience with her during our daughter’s surgery. She also responded promptly to all our questions after the surgery, which we truly appreciated. Overall, we are very satisfied with her care.

Dr Faiza Jamil

General Practitioner

She is very caring doctor always take care Regularly followup.she has magical hands thats why she is our dr since 9 years We travel from rasul khima specially to meet her .always guiding and caring at her best You are best dr Prime is lucky to have such doctor

Dr Verushka Mukesh

General Surgeon

I met the doctor and she was extremely kind and professional. She explained my problem very clearly and took time to make sure I understood everything. I felt very comfortable and satisfied with the treatment. I truly recommend her.

Dr Ellen Arun Dhanawade

Ophthalmologist

My overall visit today with Dra. Ellen was excellent. She was very approachable, patient, and thorough in explaining my eye condition. I felt reassured and well taken care of. Thank you for the great service.