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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Mr Basavaiah Natesh

ENT Surgeon

ENT Surgeon Mr Natesh is absolutely fantastic!!! Honestly I cannot put into words how incredible he is at his job. He is a superb ent surgeon who has extensive knowledge in his area of ears nose and throat neck head etc. I am so glad I came across Mr Natesh he is the best no1 ent surgeon. From consultations to pre op to post op he answered all my questions and listened and was kind and patient throughout even when I asked a million questions as im an anxious person. I had fess endoscopic Sinus surgery and chose Mr Natesh because as soon as I had my consultation with him I trusted his expertise and knowledge and got a good feeling about him. I self funded and it was worth it to ensure I got Mr Natesh. I had my follow up and even before my op and after he still contacted me to answer questions that I continously had. He had no judgement and was understanding he whole time. Even when I was scared to do the sinus rinses he reassured me throughout. He explained things clearly so I understood any results and biopsy I got and he never rushed. He took his time and explained everything to me and answered everything I asked. Im so glad I chose to have surgery with Mr Natesh he made me feel reassured and confident. 5*+++ I highly recommend Mr Natesh and hes the only ENT surgeon I will visit if I ever need to again. Professional friendly understanding and kind you are in good hands.

Mr Rupert Obholzer

ENT Surgeon

I was diagnosed with a carotid tumour, and after reading and hearing about the risks of surgery, I initially decided against it and planned to proceed with radiotherapy instead. However, every specialist I consulted strongly recommended that I speak to Mr Rupert Obholzer, who is widely regarded as an authority on carotid tumours. From our very first consultation, Mr Obholzer impressed me with his calm, patient, and thorough approach. He took the time to explain everything in clear, understandable terms and answered all of my many questions without ever making me feel rushed. He was honest about the risks involved, but at the same time his confidence, experience, and professionalism gave me reassurance that I was in the best possible hands. In the end, I decided to proceed with surgery, and I am so grateful that I did. The operation went extremely well, and I experienced no neurological or other side effects. The care I received before, during, and after the procedure was outstanding. I will always be grateful to Mr Obholzer for his expertise, his compassion, and the life-changing care he provided. I would not hesitate to recommend him to anyone facing a similar diagnosis.

Mr Adam Critchley

Breast Surgeon

I cannot recommend Adam highly enough! From my first consultation through to surgery and recovery, the experience has been genuinely excellent. Adam is patient, calm, kind, approachable and deeply professional. He took the time to listen, answered every question without rushing, and made me feel completely at ease at every stage. I am still healing but even now the results of my breast reduction are better than I ever expected! The care, precision and attention to detail are obvious and I feel incredibly grateful. It has changed my life! 💗 As a queer woman, feeling safe and respected in medical settings really matters to me. Adam was consistently respectful, inclusive and thoughtful and he treated my partner with the same warmth and respect. That meant more to us than I can easily put into words. On top of all that, he has a great manner - friendly, welcoming, reassuring and a lovely smile. You feel like you are in very capable hands without ever feeling like just another patient. I would recommend Adam without hesitation to anyone considering breast reduction surgery - he’s truly the G.O.A.T! 👏

Mr Vik Kapoor

Orthopaedic Surgeon

I contacted Mr Kapoor following a recommendation from a family friend at a point where my condition had become severe. I was unable to walk and was spending much of the day crawling due to pain. Mr Kapoor saw me promptly, and after discussion we agreed that a microdiscectomy was the best course of action. From my initial consultation to surgery was just six days, which was remarkable and hugely reassuring. The relief I felt when I woke up from surgery was instant. The sciatic pain had completely disappeared, and for the first time in a long while I was able to move freely. I genuinely feel that Mr Kapoor gave me my life back and put me firmly on the road to recovery. I would also like to mention Naomi, his secretary, who was consistently helpful and supportive throughout the entire process. Nothing was ever too much trouble for her, even when she was unwell herself. I would strongly recommend Mr Kapoor and the team at Spire Macclesfield to anyone needing spinal surgery.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

This was a follow-up appointment. It should have been after 2 weeks but because the practitioner works very part-time this wasn’t possible. She then said I should have been in sooner! Treatment not as successful as with past practitioners before we moved to this area (I had brought records to first appointment but she had suggested a different approach). Further treatment offered on the day of the follow-up but I felt the practitioner was getting very defensive and I was losing confidence, so I declined. When I was waiting to go in someone else was trying to book a follow-up appointment. When she couldn’t get one desk staff said it probably didn’t matter as most people don’t need it! This clinic suits me location wise but unfortunately this wasn’t a great experience so I won’t go back.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

KIMS Hospital

Anaesthetics, Audiology, + 26 more

The staff at KIMS Hospital are truly amazing and incredibly friendly. Their professionalism and genuine compassion were unmatched by any experience I’ve had in NHS care. I felt supported, reassured, and well looked after from start to finish. Several people stood out during my stay: Amy in recovery, David, who prepared me for the epidural, Becky, my physio, and Mark, who handled my medication. My two nurses who cared for me around the clock were also outstanding — attentive, kind, and consistently reassuring. I honestly can’t fault any part of the care I received. Thank you to the entire team for making a daunting experience so much easier.

᠎ Clemmie Oliver

Nutritionist

Clemmie is utterly fantastic and a wealth of knowledge when it comes to nutrition and living with IBD and, in particular, a J Pouch. Clemmie completely understands the challenges facing those with IBD and J pouches and her tailored advice and guidance has had an unbelievably positive impact on my diet and gut issues. I felt improvements almost instantly after starting to implement Clemmie’s advice. I feel incredibly lucky to have worked with Clemmie and can’t recommend her enough to anyone needing support with nutrition and diet and particularly those requiring support to navigate their nutrition with IBD. Thank you so much Clemmie.

᠎ Liz Robson

Physiotherapist

Liz and the team were fantastic in supporting my rehabilitation from a multiligament knee injury! Every aspect was easy and the care I received was excellent. Liz’s knowledge and expertise were clear, and she took the time to understand me, my injury, my background and my desired outcomes. I always left sessions clear on what I needed to do and the timelines for my recovery. Her knowledge was reassuring in a time where you doubt your own body and she consistently pushed me (safely) so that I felt engaged with the programme and that I was always making good progress.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I had a lump removed from my finger, it looked insignificant, but it was a real problem for me, making daily activities like dressing etc painful and difficult. I am still exercising to regain fell movement. The Consultant, nurses and staff were great, understanding, friendly and professional. At each step everything was explained clearly so I completely understood what was happening and when. If I needed anything my request was dealt with promptly. The hospital was clean and fresh and the staff welcoming. Overall an excellent experience.

Professor Dorota Dworakowska

Diabetes & Endocrinology Specialist

My experience with Prof Dorota was excellent and very pleasant. She is such a wonderful doctor and on my first consultation she addressed not only my medical condition but she also asked me about my nutrition, sleep, sport and my day to day job. She is one of the few doctors that she has a holistic approach and listen to her patients. In my opinion she is a gem in Endocrinology and recommended her to a friend recently. Love Prof Dorota and thank you so much for all the advice you gave me as a doctor but also as a woman to woman.

Mr Kiran Divani

Orthopaedic Surgeon

Mr Divani was my consultant through the whole procedure from the initial diagnosis, surgery and follow up aftercare. Throughout I felt completely confident that at the end there would be a positive outcome and this has turned out to be the case. He guided me through different treatment options, addressing my concerns and we agreed the best way to go forward. I have now completed my treatment and can say I am grateful that he was my consultant as the outcome has been very positive and has no doubt improved my quality of life.

GenesisCare Surrey

Oncology

All of the staff are so friendly, this whole experience has been made so much more positive because of them. The facilities are wonderful, it feels more like a hotel lounge than a waiting area. The refreshments and activities are thoughtful for not just the patients but also to those who may be attending with them. I feel incredibly supported by the whole team here, from a welcome every time at reception to treatment the experience is top.

Nuffield Health Bristol Hospital

Today’s visit was an aftercare appointment following my total knee replacement surgery. Reception staff were friendly, polite and informative. The waiting room was comfortable, clean and relaxed. When called for my appointment, I was shown into another room, ready for my consultation and that happened without any wait time. I feel the word that best meets my feelings, is exemplary.

Inverness Outpatient Centre – part of Circle Health Group

General Surgery, Obstetrics & Gynaecology, + 2 more

Some feedback was the lack of information about parking. I also tried to follow the directions link and it failed on an apple device. A quick Google took me to the door fine. The appointment start time was late and my parking meter was at its end. Luckily no warden about. So some info on parking and timings to expect would be helpful. Thanks for reading.