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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Moorfields Private Eye Hospital

Ophthalmology

Moorfields truly deserves its reputation as the best eye hospital in the world. Mr Pal is an exceptional surgeon,highly knowledgeable, calm, polite, and genuinely caring. I have been living with diabetic retinopathy for a long time, and the fear of losing my sight has been constant. Thanks to Mr Pal’s expertise and treatment, my vision is now stable, and I feel reassured that my eyesight is safe. I am also deeply grateful to the entire team who supported me throughout this journey. Mr Pal’s secretary was wonderful, and the lady I spoke to on the phone took the time to explain every step clearly and patiently. She followed up with a detailed yet easy-to-understand email outlining the treatment and costs, which made a very daunting situation much easier to manage. The nursing staff were equally outstanding—kind, attentive, and reassuring at every stage. While the treatment is expensive, it is absolutely worth it when it comes to preserving your eyesight. After living in fear for so long, this care has given me peace of mind and hope again. I feel incredibly fortunate to have found Mr Pal. I discovered him purely by chance through an acquaintance, and I would wholeheartedly recommend Moorfields Eye Hospital and Mr Pal to anyone. I truly hope more people become aware of the outstanding work he does.

Mr Christopher Hemmerdinger

Ophthalmologist

I had worried previously about the need for this procedure, not knowing the risks and outcomes. However, the online information provided ahead of the procedure was detailed and comprehensive, so I knew exactly what to expect. I have known Mr Hemmerdinger for many years, and had confidence in his ability, so I was not at all worried on the day. He gave me so much time to reconsider and mentally prepare, that I worried about holding up his other patients! I really appreciated this. The procedure was not in the least daunting. It seemed to me like paintballing, with flashes of green light. There was no discomfort, apart from a headache from the pilocarpine drops administered in advance, and blurred vision for a while. I waited after the procedure for half an hour to allow time for recovery, after which the eye pressure had reduced. I was particularly reassured by access to the online advice again later, to double check what I should know, and to note and follow up any queries. My only query was promptly answered by email. In all, this was a very positive experience. I wait to learn whether the procedure was effective, but have no qualms now about repeating it in the future, if necessary.

Spire Manchester Hospital

Cardiology, Dermatology, + 11 more

Walking into Spire hospital at Manchester, I was greeted by really good reception staff who listened to what I said and then made it happen. It felt very well organised. Into the wards/clinics for treatment, I was again greeted by friendly, confident staff who quickly put me at ease and explained what was to be carried out. All of my tests/treatments were carried out very professionally, on time and with care and respect. I felt comletly at ease throughtout. 5 Stars in every respexct for the clinical staff and Spire Manchester. Bad Experiencies. Dealing with the Spire Online/ Phone back office and Booking System. It was diabolical in all aspects. It appeared to be very dis-jointed and not able to pass information on internally nor take notice of what I told them. I received meaningless paperwork that bore little resemblance to what was to be done and its timeline. The night before treatment, around 8 p.m., I even received an email that told me all my procedures/ tests were to be carried out in Liverpool, not Manchester. Very poor level communications from Spire admin. very bad experience for me.

Mr Yaser Ghani

Orthopaedic Surgeon

I cannot recommend Mr Ghani highly enough. After five weeks of being injured and feeling completely ignored by others, he was the first person who truly listened to me and took my symptoms and explanations seriously. From the moment of the consultation, it was clear that he was thorough, thoughtful, and genuinely invested in understanding what was going on. His examination was incredibly detailed, and he worked logically through my symptoms and their possible causes rather than dismissing them. Thanks to his careful approach, I finally received clear answers and the help I had been desperately needing. I was thoroughly impressed not only by his clinical expertise but also by his bedside manner. He was calm, attentive, and reassuring, which made a huge difference after such a frustrating experience. Feeling heard and believed was invaluable. An outstanding consultant — professional, compassionate, and clearly excellent at what he does.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I was taken into a room that was obviously not cleaned after the last patient as their clothes were still there. My postop instructions were to stay warm. I was absolutely freezing after surgery because the nurses turned the heat down to suit another patient. I was on the end bed and no one came to check on me for ages so I couldn’t get another blanket. I told the nurses at least three times that I don’t eat dairy. I then had cow’s milk and dairy butter placed in front of me which is offensive. The nurses paid a lot of attention to the person next to me, but rarely checked on me. I felt overlooked. By this point, I just wanted to go home but again they prioritised other patients so I was late to leave.

Mr Thomas White

Orthopaedic Surgeon

I had three recent hip operations with Mr Thomas White. I was awake under spinal anaesthetic and felt completely safe from the start, as it was clear he was very much in control in the operating theatre. His calm confidence and steady manner put me at ease, especially as I was dealing with a huge personal loss and felt very vulnerable. I am now pain free after suffering from severe debilitating osteoarthritis for many years. He is a brilliant surgeon and I would not hesitate to see him again. I would also wholeheartedly recommend him to my family and friends if the need arises. I will always be grateful for his dedication and everything he has done for me. He has changed my life.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

The Leeds Skin Clinic

Cosmetic (Aesthetic) Medicine

I was seen by Nurse Emma and I honestly had the best experience I could have ever asked for, she was patient, kind and explained everything clearly to me, after such a negative experience previously with my GP I was very nervous and scared to have my implant out, I spoke to Emma about this and she took everything very slow, constantly asking me if I was ok, everything about my visit with Emma was perfect, she is amazing and I would recommend her to everyone!

Mr Raj Das Bhaumik

Ophthalmologist

Raj performed a very successful four eyelid Blepharoplasty on me. From my initial consultation, the pre-op, the actual op, and the follow-up consultation Raj which very professional, reassuring me and took time to ensure I was fully informed and comfortable with the procedure. I especially welcomed the phone-call at home a day and a half after the ops to check in on me. I am very happy that I no longer have bags under my eyes and no hooded eyelids,

Dr Duncan Birth

Obstetrics & Gynaecology

I've been under Dr Duncan's care for the birth of both my daughters, and failed pregnancies in between. He and Colette have been incredibly supportive throughout our journey, and provided the reassurance that we needed during my most recent pregnancy with scans every fortnight. I had a second c-section in October, and everything went smoothly. My incision is neat, and healed quickly without issue. I really cannot recommend him enough.

Mr Stephen Gordon

Urologist

I have been treated several times by Mr Gordon following a diagnosis of prostate cancer and have always found him to be very professional and easy to talk to. I didn’t expect to have to see him again but following an incident last Sunday, I had a video call with him 2 days later. His secretary Selina has been very helpful. He has also helped a family member with treatment. I actually thank Mr Gordon for his services

dentalessence - Burgess Hill

Dentistry

My husband is elderly and unable to walk very Well and loses his memory quickly… I say is marvellous with him… he greets him as he would close friend and makes him feel happy to be in his company even though he is not keen on going to dentist… when we leave … always having had a pleasant visit … my husband always says Izzy is so patient & Kind … thankyou to reception & Izzy for a very good experience Jacqueline K.

Mr Kanai Garala

Orthopaedic Surgeon

From the very beginning, Mr Garala has been very professional with clear explanations and fantastic support. Mr Garala came to see me after my hip replacement surgery in the evening which was a lovely touch. By 10 days I didn't need a stick and at 5 weeks I did a 5km sponsored walk. I have done my 1st bootcamp class and spin session at 6 weeks and am due to start full training next week.

Ms Radhika Padmagirison

Obstetrician & Gynaecologist

I had hysterectomy surgery in December 2025, my overall experience was great. Dr. Radhika clearly explained me all available treatment options for my fibroids. After different treatments we decided to go for the surgery. Again received very detailed explanation and support before and after surgery. I will highly recommend Dr Padmagirison for her expertise and experience in this field.

Mr Kevin Turner

Urologist

From the outset of my treatment, Kevin has been a constant source of encouragement and support. He has taken time to go through any issues I may have and ensured I kept a positive mindset with regard to outcomes. He was recommended to me as a high quality surgeon and that has proved to be the case, but just as importantly his compassion and understanding are first class