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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Dr Shalini Chawla

Obstetrician & Gynaecologist

I recommend Dr Shalni in the strongest terms to mothers and families looking for private care at UCLH. Shalini is passionate about obstetrics, her patients and practising medicine. It is a great privilege to be cared for by a clinician at the top of her field, who clearly cares deeply about her patients. We opted for private care at UCLH because we wanted the birth experience to be as positive as possible. As a medically uncomplicated patient I felt that I may not receive much attention or time on an overstretched NHS ward. I also had some anxieties around birth (as a healthcare professional myself) and felt reassured to be receiving consultant-led care. from Shalini, a professional at the top her field and with whom I was able to build a trusting relationship. Shalini provided exceptional care from 32 weeks pregnancy and after delivery. She got to know me and my partner, and understood our priorities and concerns. I had previously found it hard to make decisions around birth. Shalini provided us with evidence, data and her experience - this empowered us to make the decision that was right for us. She spent a lot of time with us and brought great care, empathy and kindness to her practice, as well as her excellent clinical skills. When we had questions, fears or anxieties Shalini was able to reassure us, both with her kindness and her experience and expertise. The care she provides is holistic and individualised - she advocated for me in many ways and empowered me to advocate for myself too. We had an elective caesarean at 39 weeks. The surgery was pain free and crucially for me, I felt confident and safe - something that was not natural for me in approaching birth. Shalini was close at hand to care for us before and afterwards. I made an excellent recovery and have healed extremely well.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

For 6 years I have been suffering with severe abdominal pain, I have been in and out of hospital over this period of time, having seen many doctors & consultants, had multiple scans and tests etc, was put on too many medications to name, nobody picked up what the problem really was, that was until I met Dr Raza, and thank God I did! From the first scan he performed, he diagnosed Endometriosis, this had never been mentioned to me, his diagnosis was stage 3 deep infiltrating endometriosis, Dr Raza has performed robotic surgery to clear the disease, having said one of the worst cases he has ever dealt with. Approaching 4 weeks post op, I have just been to see Dr Raza, and he is over the moon at how incredible my wound has healed, one incision only via the belly button, he was really proud of his work, and absolutely so he should be, to me, he is my hero, he is truly one of the most gentle men I have ever met, along with his nurse Denia, who has been my rock throughout my recovery period. I cannot advocate Dr Raza enough, 6 years of my life totally wasted backwards and forwards in and out of hospital to no avail, until now, thank you Dr Raza and Denia, for making my future look so very much brighter, you are my saviour, and I’m proud to call myself your patient. Thank you for everything and I would not hesitate to come back to you if I need too❤️

Newmedica Norfolk

Ophthalmology

The team at Newmedica from the receptionists to the optometrists, nurses and Mr Anjari my consultant were so welcoming and made me feel at ease from the moment I arrived. I was quite anxious about having cataract surgery, but the team made me feel relaxed each time I visited. Mr Anjari was very reassuring and spent time helping me decide which lenses were right for me. The surgery was quick, and painless - so efficient., I had no need to worry about going back for the second one. The aftercare was excellent too with a phone check up and another thorough appointment. Mr Anjari helped me choose Galaxy lenses … I can’t believe how clearly I can see near and far ! It is nothing short of miraculous after living in a blur for years! I am now able to read the smallest print yet look across a field and identify birds in the trees. I’ll be forever thankful to Mr Anjari and his team for the transformation of my sight.

Mr Wassim Hassan

Obstetrician & Gynaecologist

I was first seen by Ms Taylor at The Oaks, Colchester, who performed initial investigations and biopsy. I was then referred to Mr Hassan who advised a full abdominal hysterectomy and pelvic floor lift. Mr Hassan carefully explained to me where I was at physically, what the future held, and what the future could hold with surgery. I was reassured by his thoroughness and professionalism and chose to book a surgery date that would suit me. Mr Hassan’s team kept in contact, provided all information I needed, and I returned from the surgery yesterday. Mr Hassan was a brilliant choice for me:- firm, reassuring, efficient and thorough. He visited me on each day of recovery and ensured I was informed of every step of the process and recovery.

VIP Hearing Solutions London

Audiology

Very pleasing experience. I was given plenty of time, and had a thorough examination of my ears, with the removal of wax, followed by a full hearing test. I returned a couple of weeks later, and having been shown several different hearing aids, went for ones that fit into the ear, with no wires or pieces behind the ear. I now have them on a months trial to see how I get on with them. I was quoted a price, which I understand I will pay if these are the correct ones for me, but only when I am totally satisfied. There is then a 3 monthly check included in the price. I believe I can try others if these are not right for me, and Mr Clive who I saw, was most helpful and understanding of a lady who hated the idea of wearing hearing aids!

Dorset Heart Clinic

Cardiology

Overall experience with Dorset Heart Clinic is excellent. We telephoned to book the appointment and able to choose the time that is convenient to us. As a self funded patient, the appointment is very speedy. Administrator is also very informative and helpful including parking. The consultation is very informative and reassuring. We have chosen to see the consultant that we have seen via the NHS as he would be familiar with our condition. The emails followed up also very quick and timely with the consultation report for us to keep for our records. Any concerns have been dealt with swiftly. Overall, a very good experience and have already booked a follow up next month. Thank you Dr Chahal and thank you Tim.

Dr. Giovanni Luigi De Maria

Cardiologist

Very efficient but my one concern is that in the process of trying to sort out the problem mis communication somewhere along the line I was prescribed the wrong increase of a drug that I am taking which resulted in me suffering a very bad case of diarrhoea my doctor at the time questioned it but to no avail hence the problem it wasn’t Dr Marie or my GP so it’s someone who answered the original question phone call who took it on themselves to increase the wrong drug according to Dr Marie and this shouldn’t happen other than that I can’t fault anything and hopefully now I’m back on the correct drug it will clear up and I can get back to eating a Norman diet again 🤞🤞

Clarity - Coventry

Gastroenterology, Ophthalmology

There was a massive time delay in getting my discharge letter/documents After lots of emails to Binley and Coventry ( possibly some to “ differing addresses “ , I admit ) phone calls ( no call backs as promised) I eventually received an email from Binley with the discharge document attached IT WAS WRONG ! I have asked for another ACCURATE letter I feel “ a look into “ your ADMINISTRATIVE SYSTEMS should be immediately undertaken Angela said she would “ close my file “ , perhaps a shade early considering the happenings By the way your documentation quotes a 15 minute walk from Coventry Railway station to your Binley site …..,…… MORE LIKE AN HOUR ! Roger A.

Dr Rohan Jagathesan

Cardiologist

I have been in the care of Dr Jagathesan since 2011 following angina attacks resulting in the insertion of stents and again more recently. These have been very successful. More recently, Dr Jagathesan has been helping me to manage ongoing medication for cholesterol. Following a recent rise in cholesterol levels I saw Dr Jagathesan who undertook a detailed review of my medication liaising with my GP Surgery. The result of his careful planning has seen a significant improvement in my cholesterol levels. He has also confirmed a clear pathway to move forward as far as the proposed prescription is concerned.

Reproclinic

Fertility Medicine

Une deuxième expérience auprès de cette clinique, qui a été à la hauteur de la première, puisque tout s'est parfaitement déroulé. Du premier rdv en visio avec le Dr Moreno, au moment de l'iad, en passant bien sur par les échanges avec Christina, tout à été parfait. Nous avons reçu un accompagnement humain et personnalisé. Christina est une personne d'une très grande empathie, ce qui met vraiment en confiance. Encore une fois merci à toute l'équipe de Reproclinic pour son professionnalisme, son expertise et sa gentille. Nous allons, grâce à vous, réaliser une deuxième fois notre rêve: celui d'être mamans.

MansMatters

Urology

I have been treated at MansMatters clinic for Peyronies. I must admit I was very skeptical about the treatment offered, as I'm sure a lot of men in my position are. However, I have been pleasantly surprised by the results and I feel like I've got a new lease of life. I haven't been able to have intercourse with my wife for over 2 years. Being intimate again has restored my confidence and I'd like to say rekindled our relationship. I am very grateful to whole team who has taken care of me. A special thank you to Izabella for being so accommodating.

Mr Jonathan Hughes

ENT Surgeon

I recently had thyroid surgery with my doctor, and the whole experience was exceptionally positive. From the first consultation to the post-surgery follow-up, everything was explained clearly and handled with great care. The doctor made me feel comfortable and confident throughout, and the procedure itself went smoothly without any stress. I truly appreciated the professionalism and kindness of the entire medical team—it made a big difference during such an important moment.

Dr Sarah Jane Khalid

Psychologist

I came to see Sarah Jane at a difficult period in my life when my self esteem was at rock bottom. She helped me navigate through it with warmth, objectivity and understanding which was such a boon for me at a time I felt like no one could really comprehend how low I was feeling. She has genuinely changed my life, deepened my understanding of myself and given me a set of tools through our therapy sessions which I will take with me forever.

Dr. Lewis Raiman

Sport & Exercise Medicine Doctor

I saw Dr Lewis Raiman and he was great. Very welcoming, listening and providing detailed explanation on diagnostic and treatment. I really felt that he is knowledgeable and experienced and felt in great hands. Even as he was doing the scan, he took time to explain to me what I was looking at and where we could see the inflammation.

Mr Damien Yeo

Ophthalmologist

Wonderful experience when he examined my 3 month old’s eyes. He was patient, gentle and clearly very experienced with children. I wasn’t sure what the appointment would involve or what I should even be asking, but he put me completely at ease with clear explanations and letting me know everything looked normal and healthy.