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London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I had a wonderful experience at this aesthetic clinic and couldn’t be happier with the results. From the moment I walked in, the clinic felt clean, calm, and very professional. The staff were welcoming, kind, and made me feel completely at ease. The practitioner took time to really listen to what I wanted, explained everything clearly, and never rushed the consultation. I felt genuinely cared for, not upsold or pressured. The treatment itself was smooth and comfortable, and the attention to detail was impressive. The results look incredibly natural: refreshed, not “done.” Exactly what I was hoping for. I also appreciated the aftercare advice and follow-up, which showed a high level of professionalism. I would absolutely recommend this clinic to anyone looking for safe, high-quality aesthetic treatments with a personal touch. I’ll definitely be coming back.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

My visit was entirely satisfactory. The staff were exceptionally friendly at all times and they seem to meet a lot of them. I was getting informed about what was going to happen to me at all times. The menu was amazing and the whole place seem to be extremely efficiently run My only comment of an adverse nature would be that having been shown to a room on my arrival where my wife carefully unpacked all my belongings she she know sooner had left Than. I had to pack them all up again because I was being transferred to another room and then when I came out of the operating theatre before I went home, I had to wait three hours before I managed to get my belongings back again no book to read or iPad slightly frustrating but that was the only hiccup on an excellent visit.

Dr. Derek Ho

Ophthalmologist

I was a little concerned because my appointment was delayed due to a problem with the machine but everyone was so kind and comforting. My appointment could have been rearranged for another date but everything was done to ensure my operation went ahead that day. This I very much appreciated because I was really worried about having the procedure. I was very nervous but Dr Ho explained what he was doing and what to expect every step of the way and this helped me to relax. I felt everything before, during and after the operation was explained clearly and fully. Back at home I found all the booklets and other paperwork very easy to follow and so I knew what to expect and what to do. After I had bathed the eye the following day I could already see clearly. Thank you

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

I was an online client. My first day and many following days, a laptop was placed somewhere (usually with a very minimal view of part of the room) whilst people in the room had a conversation (often it was staff as other patients had left the room/ spent a lot of time waiting for groups to start/ group leaders). Group timings etc weren't stuck to or structured and there seemed no consistency. The hardest part was having to have an 'assessment' i.e. go through my life background in detail (including trauma) a total of 5 times with different members of staff. I'm sorry to say (and likely it's different in person) but there didn't seem to be any genuine care whatsoever. It was a waste of time for me attending here sadly.

Dr. Omer Ahmad

Gastroenterologist

During consultations, Dr. Ahmad patiently and kindly listened to my symptoms, provided explanations regarding potential causes and created a clear investigation plan. He also dealt patiently with all my questions (they were plenty!). Regarding procedures, so far have I seen him for colonoscopy which was arranged promptly. It went smoothly and Dr. Ahmad found one polyp which could have easily been missed. At the times when one's feeling unwell, and just wants to get better, the patience, reassurance and empathy really make a huge difference. This is precisely why, apart from his great expertise, I would wholeheartedly recommend Dr. Ahmad.

Mr Philip M Stott

Orthopaedic Surgeon

Although this was my second hip replacement the experience was very different and unexpected. Mr Stott had explained that it was different but not really explained the different rehab. The physio I saw at Stride (the one recommended by Spire). Their understanding of the different reha was poor and essentially recommended a programme neither specific to the operation nor the individual. A really unique service in this country would e a closer tie between surgeon and physio and specialist physios who really understand which muscles cut where the inflammation likely to occur etc. This would gratly ease the patients mind and expectations

Mr Ahmed Hamouda

General Surgeon

My experience whilst in the care of Mr. Hamouda has been outstanding. He is a positive, confident and experienced surgeon / consultant who put me at ease, listened to my understandable concerns and immediately took decisive steps to meet my needs. The whole process, from initial contact on the phone to discharge from the ward took approximately 8 weeks - superb! I have been given guidance and advice at every step; clear outlining of the diagnosis, the proposed procedure and the post surgery support available. All the staff I have met, whatever their role, have been encouraging, pleasant and professional.

Dr. Lewis Raiman

Sport & Exercise Medicine Doctor

I recently saw Dr Raiman regarding ongoing issues with my knees and toes, and he was extremely helpful and informative. He took the time to clearly explain what was happening, walking me through the drawings, X-rays, and MRI images in a way that was easy to understand. All available options were discussed thoroughly, including injections and physiotherapy, and I felt fully informed throughout the appointment. I learned a great deal and left feeling reassured and confident about the next steps and the decisions I need to make regarding my treatment. Overall, a very positive and supportive experience.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I've been trying to book an initial appointment for last two weeks. I've been emailed times slot for appointment but then we're told that the time slot was taken by another patient. I've called numerous times. But there is no one picking up the phone. Emails are not responded to in timely manner either. I don't know what to think of you're services and what your staff are like because you're team are not there to take calls or email back when we need them. Will you're doctors be the same? Would it be that difficult to get a consultation with them. I'm very disappointed with your reception staff!

Professor Jeremy Sanderson

Gastroenterologist

I have been with Professor Sanderson at London Digestion for more than 10 years. As always he puts you at ease, listens to your concerns and is friendly and extremely professional. He is an expert in the treatment of Crohn’s Disease and is the only specialist that I have seen in the 30+ years that I have had Crohn’s, who has really understood and treated my Crohn’s properly, hence why I continue to have him as my specialist despite no longer living in the area. I very highly recommend London Digestion, Professor Sanderson and all of his friendly staff.

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

London Heart Centre

Cardiology

I had an excellent experience with London heart centre thanks to Stevie. She handled my call with such professionalism, empathy, and efficiency, making what was a very stressful time feel much easier. My appointment was booked quickly and smoothly and everything was clearly explained. Having dealt with many people across different clinics and British Airways, I can honestly say this was by far the best experience I’ve had. Outstanding service and genuine care given.

Mr Vivek Sivarajan

Plastic Surgeon

I had a full complex tummy tuck, body lift and breast augmentation performed by dr Vivek. I cannot praise the care and treatment I received by Vivek and his team from start to finish enough, due to the complexities of my requested treatments I feel Vivek and his team where amazing throughout and where ready instantly for any eventuality i am over joyed with the procedure and treatment from all involved and glad I chose elanic clinic and Viveks team.

UME Health

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 5 more

Mr Swan was exceptional. From the outset, he asked all the right questions and took the time to truly listen to my concerns. He was incredibly knowledgeable and was able to identify and confirm issues that other doctors had previously missed. I felt genuinely heard and reassured throughout the consultation, and he explained everything clearly and thoroughly. Super helpful and professional — I couldn’t recommend Mr Swan highly enough.

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

My appointment with Professor Lewis was not a face to face hospital visit but a phone consultation that was pre arranged at a convenient time. The phone consultation was a review of my sleep apnea progress. Ample time was available to discuss my CPAP machine analysis and the activity recorded.