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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Wow, what an amazing place with a holistic approach to recovery. Far from previous experiences that simply provide a detox and a few tools tacked on the end. Delamere provides any willing individual the opportunity to explore yourself and a way of life that can truly bring balance and happiness. The food was excellent, home cooked with minimal processed food, probably only the tofu as the vegetarian option was processed, along with bacon and sausage for breakfast. Chefs were very approachable and friendly, even gained some advice on what to cook at home. The overall environment was clean, tidy and well maintained. The liaison team were excellent and always on hand to support and guide when needed.The nursing team were also superb, always there to answer any medical questions in a compassionate way. The mentors provided clear direction without judgement or bias. My therapist was second to none and created a safe environment for me to discover myself, while always being there to catch me when I stumbled. All in all a life changing experience. I have left with a solid toolset and aftercare package that will steer me through a joyful life with my friends and family. Only negative was the insane temperature in the bedrooms…..bring some cool PJs.

Mr Sudhanshu Chitale

Urologist

I was born with undescended testes that were missed at birth and had always felt incredibly self-conscious about it. I did not seek treatment until I was post-puberty. I was luckily referred to Dr Chitale, who has delivered exemplary service. He explained everything very clearly, answered all of my many questions and put me at ease during an incredibly stressful period. The speed was what astonished me. The gap between being first referred and being operated on was incredibly fast, just two weeks. The bilateral orchidopexy, which is quite an invasive surgery, went perfectly. My recovery was surprisingly smooth and subsequent follow ups with Dr. Chitale really helped put me at ease. I cannot recommend him enough. I thought I was going to live with this condition for the rest of my life and Dr. Chitale has changed that. I will always be grateful for this gift he has given me.

Dr Vishal Nayak

Cosmetic Doctor

It has been just over six months since my hair transplant at the Romford Hair Growth Centre with Dr Vishal Nayak, and it's definitely one of the best decisions I've made. Dr Nayak was honest, patient, and knowledgeable from the start, explaining the process clearly and setting realistic expectations. On the day of the procedure, he and the team were calm, friendly, and professional, ensuring my comfort throughout. The clinic is clean and welcoming, and the aftercare instructions were easy to follow. They answered any questions I had promptly, which made me feel valued as a patient. Now, I'm seeing fantastic results at the six-month mark—my hairline looks natural, and the density is improving weekly. If you're considering a hair transplant, I highly recommend the Romford Hair Growth Centre and Dr Nayak. The entire experience so far has been outstanding.

Dr David Hunter

Obstetrician & Gynaecologist

Over the last five years, I have seen David for several gynaecological conditions, including recurrent miscarriages and ovarian cysts. Most recently, he performed an ovarian cystectomy, and my recovery was remarkably quick - something I have no doubt is a direct result of David’s outstanding surgical skill. His knowledge and expertise are truly exemplary. He has a unique ability to make you feel completely at ease, taking the time to ensure you fully understand your diagnosis and treatment options while always considering your personal concerns and goals. His bedside manner is exceptional; he is one of the very few consultants who showed genuine empathy and compassion during the incredibly difficult period when my partner and I were experiencing recurrent miscarriages. I cannot thank David enough for his support and care over the years. Thank you David

Dr David Treagus

Dentist

Dr Treagus went above and beyond to ensure the best possible outcome for me and my tooth. He was very direct in explaining my options, what could and will likely go wrong in the future. He persevered in very challenging circumstances to complete the work he started, which in this case was drilling through a metal lined crown to address a failed root canal treatment and clear up an infection. His warm and humorous manner helped me to feel calm and take my mind off the seriousness of what was being done. A very professional, empathetic and great dentist.

The Male Fertility Clinic

Fertility Medicine

I can not recommend this clinic enough. My partner SA was one of the last steps of our fertility. When the results came in at first we were confused and full of anxiety (and went into a deep Google black pit) - the consultation with Suzanne gave us the biggest sigh of relief and reassurance we needed with a plan of action to help boost our chances. Don’t rely on the internet to amp your anxiety, book that consultation after your SA to speak to someone who is an expert and can give you the “medical hug” you need.

Lantern Clinic

Diagnostics & Testing, General Practice (GP), + 3 more

Dr Margarita was very knowledgeable and kind. I would definitely recommend coming to the Lantern Clinic. I felt listened too and she emphasised as a woman with my issues. I had plenty of time to chat and didn’t feel rushed,. Dr Margarita devised a plan for me to follow and recommended a gold standard brand of supplements I should start. I am booked in for a follow up appointment in several weeks time, to discuss how my treatment plan went and if I saw improvements.

OneWelbeck

Cardiology, Gastroenterology, + 20 more

Despite paying through the nose for a blood test, I'm still waiting weeks later for results (est. results timeline 3-5 days). Also received additional bills for tests that weren't pre-defined as separate costs - some costs are clearly noted upfront, some others arent and this is deceptive and unprofessional. Whilst staff are friendly, waiting times are awful (40mins for a private blood test? Will be recommending all people to avoid until these issues are addressed

Dr William Bruce-Jones

Psychiatrist

Oh my gosh 5 stars for Dr Bruce-Jones! A million if I could! What a wonderful psychiatrist. He listened to me, he understood everything I had said. He is very calm and empathetic and really values his clients sensitive situations and genuinely wants to help. I absolutely recommend Dr Bruce-Jones to anyone who needs an honest well thought about medical opinion or diagnosis. Thank you so much Dr William Bruce-Jones, you have changed my life!

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

I arrived before my appointment time, bought some food and a coffee from the café, and settled down with my laptop to do a little work. The waiting areas were calm, clean, and very relaxing, and I had no difficulty finding a seat. My wait to see the consultant ran just a few minutes over my scheduled time, simply because the patient before me had slightly overrun.

Mr Mohit Bansal

Orthopaedic Surgeon

I came to see Mr Bansal for a check up after my hip replacement and he was excellent. He asked me questions regarding my hip and my general wellbeing and how I was coping and feeling 9 weeks after the surgery. I was able to ask questions which he answered to reassure me. I saw an X-ray of my new hip and he explained what I was seeing. Very professional.

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

I was looking for a chiropractor and came across Haptic. Kirill has helped a lot with my back pain and my alignment feels much better. The staff are young, professional, and easy to talk to, and the space has a relaxed vibe instead of the usual stale clinic feel. It’s easy to book and communication with the team is super quick. Definitely recommend.

Gynae Expert

Obstetrics & Gynaecology

Recent annual review with the clinic over zoom. Good conversation, went through all my current and previous history. Really approachable, friendly and informative. Have been a patient of the clinic for a number of years. My annual review is not completed on zoom. I always find the clinic team helpful via email as well as efficient.

Mr Georgios Prezerakos

Neurosurgeon

From the start of my diagnosis, surgery after care all has gone very well. First time I saw Dr Prezerakos, I was a bit nervous but he put me at ease straight away and I immediately felt I can trust him to carry out the procedure. He explained everything in detail which helped a lot. My follow up reviews have gone very well too.

Dr. Jack Ogden

General Practitioner

Excellent service and care provided by the Lagom Clinic and Dr Ogden. Professional, caring and supportive. Convenient evening appointments. Ample time to talk and be listened to. Knowing can communicate at any time if needed is very reassuring. Expert support during weight loss journey. Can highly recommend.