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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Mr Rahul Bhattacharyya

Orthopaedic Surgeon

Dr Bhattacharyya recently carried out surgery on my left knee involving PCL reconstruction with an allograft and repair on my medial ligament at Ross Hall Hospital in Glasgow. His initial assessment and advice of my injury was thorough, easy to understand, and really helped me feel prepared and confident going into the procedure. Everything about the surgery and procedure he was undertaking was explained clearly, including what to expect and how to manage the days leading up to surgery. The surgery itself went well with no complications. Post-op, the guidance and reassurance I have received so far has been excellent. The explanations about recovery, mobility, and rehabilitation were practical and supportive, which made a big difference in helping me navigate the early stages of recovery. I’m three months post surgery, the wound has healed very well and the knee is recovering great. My mobility is continuing to improve and I’m very pleased with how things have went. I’d like to thank Dr Bhattacharyya for the high level of care, professionalism, and expertise and that has made what could have been a stressful experience much easier.

Mr Janos Patko

Orthopaedic Surgeon

I would like to thank, not only Mr. Patko and his surgical team, but all the nursing staff, for the amazing care and thoughtfulness I received from them all when I came for a new hip replacement at Methley Spire.. I have been in pain with my right hip for nearly 5 years in all, my family continually tried to persuade me to have something done to alleviate the pain and discomfort. In a nutshell, I was afraid, hospitals have always been a fearful place to me. Eventually, the pain and the disability it was creating in my life, gave me no alternative but to seek help. I was referred to see Mr. Patko and discussed my situation, he put me at my ease, answered my fears and anxieties, and I was happy to be put on the waiting list. I am 9 weeks into my recovery period. Still attending Methley Spire for physio and follow up appointments during that time. I could not have been more cared for whilst I was in Methley, from the household staff, catering team and up the ladder to the nursing staff and specialist. I feel they are all Angels in disguise, and now I look back, how stupid I was to be so fearful, Thank you all.

Moorfields Private Eye Hospital

Ophthalmology

I attended the hospital to have planned eye surgery consisting of cataract removal, lens replacement and full thickness corneal replacement under general anaesthetic. I arrived early and was allocated to a private ensuite room with secure storage. Nurses confirmed all the necessary checks that had been conducted the previois day in pre-assessment. A nurse applied gel to my hand to numb it ready for a cannula and provided surgical stockings. The anaesthetist visited to re-confirm details and provide reassurance. The surgeon visited to review procedure and risks. The nurse accompanied me to the anaesthesia room and looked after my clothes. After fitting the cannula painlessly, after the anaesthetic I knew nothing until awakening in recovery, with a pad over the affected eye. I was taken back to my room feeling fit and well. Nurses checked on me and provided the refreshments I had ordered. The surgeon visited again to confirm the follow up appointment. Medications were made ready, with post operative guidance. My chaperone arrived to take me home. The whole thing was completed on schedule.

Mr Joseph Manjaly

ENT Surgeon

I have been seeing Dr Manjaly for bone anchored hearing aid help as I was born with Microtia and Atresia. I am still on my journey and can say that he has been patient and kind throughout, always making sure that I am able to make the best decision and he does so without any pressure. I cannot stress how important that is to me as I have a history of choices taken for me as a child due to my birth defect, so his approach has given me back that agency. Most recently I had the abutment and Cochlear BAHA after a long time considering that and the magnetic option. I opted for the abutment and can definitely say the BAHA has made a huge difference to my life. After two years of having it, for me there is discomfort and some pain so I returned to Dr Manjaly and we are going to go in a direction to first remove the abutment, let it heal to check that it isn't something else causing the pain/discomfort, and depending on the outcome try the magnetic option. While to me this irrationally feels like I've failed, he was kind and supportive.

Loughview Health

General Practice (GP)

This was my first visit to this lovely private GP practice. Lots of parking and ground floor facility was the first tick. Lovely big bright windows another tick creating brightness in what is usually not available in most other medical establishments. No sooner on the door I was greeted with smiles and courtesy from the lovely, friendly receptionists who welcomed me and offered me refreshments. Plenty of books and magazines if I wanted but didn't need them as I was taken at my exact appointment time, another big tick. My GP, Dr Fiona Moore came out to greet me and as I'd completed an online form with my reason for attending she was on the ball with what was required. She was so relaxed and friendly I felt like I'd known her for a long time and I felt at ease answering any questions. Having examined me she knew what the issue was and reassured me. Overall a brilliant experience.

Harley Row Clinic

Child & Adolescent Psychiatry, Coaching, + 5 more

I am writing this review after my second video link conversation with Dr. Jeczmien. He didn't make me feel inadequate which enabled me to open up to him. It has taken me years to admit to myself that I needed help and I have finally found and taken the first step to hopefully stop chasing my tail and start to lead a normal life. If this review helps you to also take the first step to reach out for help I am over the moon for you. I was diagnosed as dyslexic at the age of 8years - I am now 46 years old. I didn't want another label but at least I now know I am ADHD a whole weight has been lifted and I am looking forward to try to have an organised life in the future.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I came for a complete tight hip replacement. Staff were all friendly and answered all my questions. Was taken t my room, unpacked got dressed as required. Put on my dressing gown and then read my book. Was taken into pre prep surgery, chatted to the anesthetist and other nurses. Was then moved into the surgery. Operation went well, I was kept up to date during the procedure. I was listening to music throughout. No pain at all, at the end met the surgeons and chatted with them. Went to the recoveryward for about and hour, chatted with the nurses and relaxed. Then taken back to my room and relaxed.

Mr Lee Shimwell

Physiotherapist

I had a physiotherapy session with Lee today and couldn’t be more impressed. He was incredibly knowledgeable, informative, and took the time to explain everything clearly. His approach was encouraging and gave me real confidence to get back running, helping me understand how to work with my body and work with my pain threshold. On top of that, he was charismatic, friendly, and made the whole experience feel positive and motivating. I have left feeling reassured, supported, and confident about my recovery🤞🏽 Highly recommend!

Lantern Clinic

Diagnostics & Testing, General Practice (GP), + 3 more

Dr Margarita was very knowledgeable and kind. I would definitely recommend coming to the Lantern Clinic. I felt listened too and she emphasised as a woman with my issues. I had plenty of time to chat and didn’t feel rushed,. Dr Margarita devised a plan for me to follow and recommended a gold standard brand of supplements I should start. I am booked in for a follow up appointment in several weeks time, to discuss how my treatment plan went and if I saw improvements.

Mr Debendra Sahu

Ophthalmologist

I saw Mr Sahu on Thursday 4th December 2025 I was terrified frightened what was going to become of my eye's. What a man, a gentleman a true professional who took his time to explain in detail what was wrong with my eyes and what could be done to help me. It's going to take time to go through procedures and operations, but at the end of the day if my eyes have been saved it will be entirely down to Mr Debendra Sahu, thankyou Sir. Kind Regards Graham T.

Mr Alistair Mayne

Orthopaedic Surgeon

Dr Alaistair Mayne has a professional down to earth manner; he instils trust, and you are able to go through the procedure he carries out knowing that it will be the best experience it can be. I had a hip replacement on the 3rd of this month and together wirh the theatre team and thd anesthetist I had a good experience .I was fearful .natural but everything has gone well . It will take time to recover but I will and well. Thank you !

Mr Anshul Sobti

Orthopaedic Surgeon

Mr Sobti was really helpful with referring me to an MRI and getting my surgery for meniscus in quickly. Surgery process was really easy and I wasn't nervous as Mr Sobti and the other doctors all walked me through the process so I knew what was going on. Mr Sobti gave me some exercises to do which was really helpful and now 8 weeks post op I have my full motion in my leg and the pain from meniscus damage has now dissapered.

Dr Piers Clifford

Cardiologist

Dr Clifford always finds the time to listen and reassure at a level the patient can understand. At my last visit he did just that, enabling me to leave the consultation worry free, having been reassured about my blood pressure and heart rhythm. He also made it clear that I could always approach him for reassurance if I had further problems and that a review NHS appointment would be made for me anyway a year on.

Deanbrook Practice

General Practice (GP)

The experience of seeing the doctor was night and day in comparison to my experience with my local GP. She took time to listen, consider all my symptoms, complete a full review. I felt confident in her response and suggestions to what the issue I have is. I will continue any further GP visits here.

Spire Leeds Hospital

Mr Talbot and his whole team have been excellent. They provided me with shoulder surgery and ongoing aftercare. Always prompt with arranging appointments and very friendly. Great care all round, big shout out to Becky in the physio dept too. Would recommend Mr Talbot and Spire very highly