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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Miss Theodora Pissanou

General Surgeon

I recently had my gallbladder removed by Miss Pissanou after seeking her for a second opinion. From the very beginning, she was thorough, honest, and incredibly reassuring. She advised that while gallbladder removal was necessary, I should first prioritise a cyst on my kidney. She immediately referred me to an excellent surgeon who successfully removed the cyst, which unfortunately turned out to be cancerous. I am extremely grateful for her judgement and prompt action, which made all the difference. When it came to my gallbladder operation, Miss Pissanou was exceptionally informative, taking great care to explain all the risks and ensuring that both my wife and I fully understood the procedure. The surgery itself was very successful, and my recovery was remarkably quick. I cannot recommend Miss Pissanou highly enough for her professionalism, expertise, and outstanding patient care.

Dr Arif Aslam

Dermatologist

Referred to Dr Aslam for MOHs surgery to a BCC located on the bridge of my nose. From start to finish this was a wholly positive experience. Dr Aslam is a highly skilled surgeon who took the time to patiently and clearly explain every stage of the process. The procedure took place at the Discover Laser clinic in Burnley. Extremely pleasant and comfortable surroundings and, having arrived at 8am I was ready to leave just after midday. Post operative care and follow ups all absolutely first class. In addition to his own skill as a surgeon, Dr Aslam has surrounded himself with a superb team. The theatre nurses and front of house staff at Discover Laser are fantastic and his PA Claire is friendly and highly efficient. All in all, Dr Aslam has a first class set up which I would highly recommend.

Mr Amit Shah

Orthopaedic Surgeon

Mr Shah recently performed a total hip replacement on my husband at The Spire hospital. At our first meeting Mr Shah was very clear & detailed about what treatment was needed. This gave us complete confidence in his ability to provide the best possible outcome for the surgery. On the day of the surgery Mr Shah meticulously explained what would happen. He also took time to ring me immediately after the operation which was a very reassuring, and kind of him. Recovery from the operation was completely as planned and the result is a pain free full functioning new hip joint. The care at The Spire was outstanding both the inpatient and outpatient experiences. We highly recommend and praise Mr Shah and his team at the Spire for both, their care and expertise. Sincere thanks to them both.

Mr Raghav Dwivedi

ENT Surgeon

Mr Dwivedi performed my tonsillectomy. He has a very calm manner that inspired confidence from the outset, and was always courteous and professional, ensuring I had the opportunity to ask questions and was comfortable. The surgery was a difficult one and recovery has been hard but I was fully informed that this would be the case, as such there have been no surprises, and Mr Dwivedi has been checking in during the recovery period and adjusting my treatment as required. The other practitioners he works with are equally excellent, and his PA is responsive and thorough. I wouldn’t hesitate to recommend Mr Dwivedi as a surgeon.

Optifema

Dietetics, Fertility Medicine, + 5 more

My experience has been extremely positive. From the very first appointment, I felt listened to, taken seriously, and genuinely cared for. Dr Hunter took the time to understand my concerns and explained everything clearly, which made a huge difference to me. Kerry his healthcare assistant has been amazing too. She has been so kind, responsive, and supportive. I’ve felt more supported here than I ever have with other practices, and the care I’ve received has been outstanding. I’m incredibly grateful for the help and compassion shown to me and wouldn’t hesitate to recommend this practice to anyone.

Mr Riaz Agha

Plastic Surgeon

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

Dr Karen Guerrero

Obstetrician & Gynaecologist

Dr Guerrero is compassionate, respectful, and empathetic. She took time to listen to my long and complex story and always made me feel heard and understood. Throughout my care, from assessment to surgery, she explained everything clearly and answered my many questions with patience, ensuring I fully understood my options and the associated risks so I could make a genuinely informed decision about my care. I would highly recommend Dr Guerrero, she provides exceptionally high-quality urogynaecology care that feels thoughtful, collaborative, and genuinely tailored to the patient.

Mr Ashwin Unnithan

Orthopaedic Surgeon

Mr Unnithan replaced my right hip in November at Ashford Hospital. The operation and the care given by the staff at Ashford was first rate and as a result, my recovery has been faster than I'd expected. The only problem has been an injury to my right foot and ankle sustained somehow during my time in hospital, which may now limit the pace of my recovery. Mr Unnithan has provided kind and clear support and advice on how to approach rehabilitation physio and a return to sport.

Lokman Hekim Health Group

Anaesthetics, Audiology, + 50 more

My experıence wıth thıs entıre procedure has been fırst class. From the aırport pıck UP to the hospıtal check ı, communıcatıon was clear, staff was extremely frıendly, and the ınterpretor was hıghly professoonal, courteous and supportıve. The ınpatıent care has been enjoyable, wıth responsıve staff, frequent doctors vısıts and great supportıve overall. Its never easy to take the leap, but the operatıonal excellence of Lokman Hekim has made thıs experıence safe and smooth, .

Harley Street Hearing

Audiology, Ear Care

My second visit to the Harley Street Hearing clinic and I found everything just as professional as the first time. I have worn Lyric aids for many years but struggled to get them locally after my audiologist decided that it wasn't cost effective for them to offer the service. The service from Lerissa was top class - she told me so much more about the product than I've heard elsewhere.

LDN PHYSIO | Old Street

Physiotherapy

Harry was AMAZING! He listened and then treated my shoulder so well. He explained everytging he was doing and what I need to do very clearly. Harry deffo knows what he is doing and it comes across when treating my shoulder. A BIG FIVE STAR from me!! Harry was recommended through a colleague and I will deffo highly recommend Harry too! I couldn’t ask for a better service❤️.

Mrs Selene Cavallaro

Physiotherapist

The two appointments I had were very useful in determining the problem. The ultrasound scan provided me with a good understanding of the muscles/tendons involved. The clinic needs to make it possible to reply to emails from the clinic. These emails are sent from a noreply mailbox (noreply@nookal.com) and therefore responses or further questions/contact is not possible.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

Overall, this was an extremely swift and positive experience from first consultation to post op. care. Mr Jain's approach, professionalism and time was much valued. Ongoing physio at the Spire is super. Still a long way to go to return to a fully functioning shoulder but that's my job! All involved have given me confidence in my ability to heal. Thank you.

Check4Cancer

Oncology, Diagnostics & Testing

Both Mr Chritchley and the radiographer were very professional and thorough. I found them to be approachable and friendly. I like that all I needed to know happens in one session. I think sometimes you see people in this setting and are made to feel odd and uncomfortable. My experience with this has been excellent.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

The staff at Elanic was so kind and supportive. Special shout out to David who was particularly attentative and helpful and the super lovely nurse that helped me downstairs to wait for my pick up. She was so supportive and kind and I felt totally taken care of. I didnt catch her name but please pass on my thanks.