About Eastwood Community Endoscopy Centre LTD
Eastwood Endoscopy Centre opened its doors in 2009 and offers a range of services, including:
They are an NHS provider and are commissioned by Castle Point & Rochford Clinical Commissioning Group (CCG).
Eastwood Endoscopy Centre has recently been renovated and now offers the very latest in diagnostic endoscopic technology. All procedures, therapeutic treatments, and consultations are performed by one of the seven accredited consultant endoscopists, who are supported by a skilled nursing team and a clinical nurse specialist.
The dedicated team offers nonjudgmental, confidential, high-quality, and compassionate treatment in a caring environment. They advocate for evidence-based care and implement this in their practice.
The philosophy at the centre is to take a sympathetic understanding approach and to treat patients with dignity and respect. Health and well-being are actively encouraged, and the team always work in the best interests of their patients to guarantee their safety and well-being. They believe that good communication is key to a positive patient experience and that patients' spiritual, psychological, and social needs are just as important to them as their physical problems.
Based on patient reviews & endorsements by other professionals
Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
08:00 - 18:00
Sunday
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91 %
6 %
2 %
1 %
0 %
*Star rating based on patient reviews
127 reviews
5
I was put at ease from the start of my overall experience. Absolutely amazing staff.
1.5
Medical staff unwilling to give sedation. I felt this was for their convenience and not for my best interests. Consultant's bedside manner awful and hostile. I was offered throat anaesthetic,at which point I was asked to poke out my tongue. He gripped hold of it without any warning and yanked it hard out if my mouth which was very uncomfortable and deeply degrading. No warning, no apology, no sympathy. Dreadful experience aggravated by unsympathetic consultant.
Very sorry to hear that your experience at ECEC was far from satisfactory. We would like to investigate this further - if you could please contact our Operations Manager or Lead nurse on 01702 524984 that would be great - Thank-you
5
I have now been here 5 times the staff are amazing it is so quick they explain everything to you throughout. The doctors spend so much time explaining the report All staff are just wonderful
3.5
Long wait passed appointment time cold waiting area
5
Very good service, nurses are lovely and help to ensure you are calm and know exactly what’s going to happen. Mr Khan also very good, and friendly. Clarifies what the procedure is for and listens well. Ensured the process is quick and easy as possible. Very professional service and lucky to have the NHS!
5
This was a follow up from 6 months ago. Extended prep was not easy, and the instructions were not very clear. Plenvu is frankly unpleasant and if there was an alternative I would have taken it. All the rest of the experience from welcome through procedure to debrief was excellent.
5
The staff were very welcoming and had a friendly caring manner
5
I was nervous of the procedure, this was fully and well explained to me, which enabled me to make a clear decision re sedation. Procedure was expertly performed, with the nurse guiding me through the process. Results fully explained, aftercare excellent.
5
I have had this procedure twice before today at two different hospitals and this was by far the best experience, the staff were very friendly and made me feel at ease, the procedure was quick and I didn't have to wait long before (I had the numbing spray) excellent service and would definitely recommend to anyone that is worried about this procedure.
Thank-you for your feed back on your experience at ECEC - we have passed your comments on to the teams :)
3
My appointment was 11.10. At 9.15 that morning I had a call asking me to come at 1015. On arrival I was told they were running late! I was seen at 12.10 - almost 2 hours late
Thank you for your feedback. We are really sorry to hear about the delays you experienced particularly as you were asked to arrive earlier. We are looking into this matter further but if you wish to discuss this with us, please contact Michael Bearman or Jo Wadeson on 01702 524984.
11 SPECIALISTS
What are Eastwood Community Endoscopy Centre LTD's reviews like?
Eastwood Community Endoscopy Centre LTD's overall patient rating is 4.83 out of 5 stars on Doctify.
This is based on 127 reviews
Where is Eastwood Community Endoscopy Centre LTD located?
Eastwood Community Endoscopy Centre LTD is located at 348 Rayleigh Road, Southend-on-Sea, United Kingdom, SS9 5PU
When is Eastwood Community Endoscopy Centre LTD open?
Eastwood Community Endoscopy Centre LTD is open Monday (08:00 - 18:00), Tuesday (08:00 - 18:00), Wednesday (08:00 - 18:00), Thursday (08:00 - 18:00), Friday (08:00 - 18:00), Saturday (08:00 - 18:00)
What is the phone number for Eastwood Community Endoscopy Centre LTD?
+441702524984
What consultants work at Eastwood Community Endoscopy Centre LTD?
You can find a list of the consultants that work at Eastwood Community Endoscopy Centre LTD here
Does Eastwood Community Endoscopy Centre LTD accept new patients?
Eastwood Community Endoscopy Centre LTD generally accepts new patients.
Get in touch with this practice to enquire as a new patient here