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Eastwood Community Endoscopy Centre LTD

Eastwood Community Endoscopy Centre LTD

348 Rayleigh Road, Southend-on-Sea, United Kingdom, SS9 5PU

Verified profile
Verified profile

Patient Trust Score

4.83

127 patient reviews

4.78
Overall Experience
4.94
Cleanliness
4.90
Friendliness
4.70
Wait time

155 recommendations for:

Colonoscopy(57)
Gastroscopy(51)
Endoscopy (OGD)(14)
Other(33)

Recent patient review

27 Mar 2024

I was put at ease from the start of my overall experience. Absolutely amazing staff. ...

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About

About Eastwood Community Endoscopy Centre LTD

Eastwood Endoscopy Centre opened its doors in 2009 and offers a range of services, including:

  • Colonoscopy - large bowel examination using fibre-optic camera
  • Flexible sigmoidoscopy - examines the rectum and lower part of the large bowel
  • Gastroscopy - examination of the oesophagus, stomach, and first section of the small intestine
  • Rectal Bleeding Clinic - flexible sigmoidoscopy followed by a proctoscopy
  • Consultation Clinic - if required, patients may see the consultant or clinical nurse specialist prior to endoscopy appointment

They are an NHS provider and are commissioned by Castle Point & Rochford Clinical Commissioning Group (CCG).

Eastwood Endoscopy Centre has recently been renovated and now offers the very latest in diagnostic endoscopic technology. All procedures, therapeutic treatments, and consultations are performed by one of the seven accredited consultant endoscopists, who are supported by a skilled nursing team and a clinical nurse specialist.

The dedicated team offers nonjudgmental, confidential, high-quality, and compassionate treatment in a caring environment. They advocate for evidence-based care and implement this in their practice.

The philosophy at the centre is to take a sympathetic understanding approach and to treat patients with dignity and respect. Health and well-being are actively encouraged, and the team always work in the best interests of their patients to guarantee their safety and well-being. They believe that good communication is key to a positive patient experience and that patients' spiritual, psychological, and social needs are just as important to them as their physical problems.


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • Colonoscopy (37%)
  • Gastroscopy (33%)
  • Endoscopy (OGD) (9%)
  • Sigmoidoscopy (3%)
  • Gastro-Oesophageal Reflux Disease (GORD) or Reflux (3%)
  • Others (16%)

Specialties
  • Gastroenterology
  • General Surgery

All conditions and treatments
  • Colonoscopy
  • Gastroscopy
  • Endoscopy (OGD)
  • Sigmoidoscopy

Opening hours

Monday

08:00 - 18:00

Tuesday

08:00 - 18:00

Wednesday

08:00 - 18:00

Thursday

08:00 - 18:00

Friday

08:00 - 18:00

Saturday

08:00 - 18:00

Sunday

Enquire

Reviews

All reviews(127)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Colonoscopy (57)
Gastroscopy (51)
Endoscopy (OGD) (14)
Constipation (4)
Gastro-Oesophageal Reflux Disease (GORD) or Reflux (4)

91 %

6 %

2 %

1 %

0 %

*Star rating based on patient reviews

127 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I was put at ease from the start of my overall experience. Absolutely amazing staff.

27 Mar 2024verified patient
Patient seen for:
Gastroscopy

1.5

1.00
Overall Experience
3.00
Cleanliness
1.00
Friendliness
1.00
Wait time

Medical staff unwilling to give sedation. I felt this was for their convenience and not for my best interests. Consultant's bedside manner awful and hostile. I was offered throat anaesthetic,at which point I was asked to poke out my tongue. He gripped hold of it without any warning and yanked it hard out if my mouth which was very uncomfortable and deeply degrading. No warning, no apology, no sympathy. Dreadful experience aggravated by unsympathetic consultant.

25 Mar 2024verified patient
Patient seen for:
Gastroscopy

Reply from Eastwood Community Endoscopy Centre LTD

Very sorry to hear that your experience at ECEC was far from satisfactory. We would like to investigate this further - if you could please contact our Operations Manager or Lead nurse on 01702 524984 that would be great - Thank-you

26 Mar 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I have now been here 5 times the staff are amazing it is so quick they explain everything to you throughout. The doctors spend so much time explaining the report All staff are just wonderful

21 Mar 2024verified patient
Patient seen for:
Diarrhoea
Constipation
Colonoscopy

3.5

3.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
2.00
Wait time

Long wait passed appointment time cold waiting area

18 Mar 2024verified patient
Patient seen for:
Endoscopy (OGD)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very good service, nurses are lovely and help to ensure you are calm and know exactly what’s going to happen. Mr Khan also very good, and friendly. Clarifies what the procedure is for and listens well. Ensured the process is quick and easy as possible. Very professional service and lucky to have the NHS!

13 Mar 2024verified patient
Patient seen for:
Gastroscopy
Reflux
Hernia

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

This was a follow up from 6 months ago. Extended prep was not easy, and the instructions were not very clear. Plenvu is frankly unpleasant and if there was an alternative I would have taken it. All the rest of the experience from welcome through procedure to debrief was excellent.

13 Mar 2024verified patient
Patient seen for:
Constipation
Colonoscopy

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The staff were very welcoming and had a friendly caring manner

13 Mar 2024verified patient
Patient seen for:
Gastroscopy

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I was nervous of the procedure, this was fully and well explained to me, which enabled me to make a clear decision re sedation. Procedure was expertly performed, with the nurse guiding me through the process. Results fully explained, aftercare excellent.

10 Mar 2024verified patient
Patient seen for:
Endoscopy (OGD)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I have had this procedure twice before today at two different hospitals and this was by far the best experience, the staff were very friendly and made me feel at ease, the procedure was quick and I didn't have to wait long before (I had the numbing spray) excellent service and would definitely recommend to anyone that is worried about this procedure.

26 Feb 2024verified patient
Patient seen for:
Gastroscopy

Reply from Eastwood Community Endoscopy Centre LTD

Thank-you for your feed back on your experience at ECEC - we have passed your comments on to the teams :)

29 Feb 2024

3

2.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
1.00
Wait time

My appointment was 11.10. At 9.15 that morning I had a call asking me to come at 1015. On arrival I was told they were running late! I was seen at 12.10 - almost 2 hours late

24 Feb 2024verified patient
Patient seen for:
Gastroscopy

Reply from Eastwood Community Endoscopy Centre LTD

Thank you for your feedback. We are really sorry to hear about the delays you experienced particularly as you were asked to arrive earlier. We are looking into this matter further but if you wish to discuss this with us, please contact Michael Bearman or Jo Wadeson on 01702 524984.

29 Feb 2024
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Specialists

11 SPECIALISTS

Mr Samer-ul Haque
General Surgery

4.99

Patient trust score

285

patient reviews

2

professional endorsements

AA

Gastroenterology

0.00

Patient trust score

0

patient reviews

0

professional endorsements

FK

General Surgery

0.00

Patient trust score

0

patient reviews

0

professional endorsements
Mr Anwar Ahmad
General Surgery

4.50

Patient trust score

8

patient reviews

0

professional endorsements

RH

Gastroenterology

0.00

Patient trust score

0

patient reviews

0

professional endorsements
Dr Denis Lindo
Gastroenterology

5.00

Patient trust score

9

patient reviews

0

professional endorsements

NA

Gastroenterology

0.00

Patient trust score

0

patient reviews

0

professional endorsements

JS

Gastroenterology

0.00

Patient trust score

0

patient reviews

0

professional endorsements

GW

Gastroenterology

0.00

Patient trust score

0

patient reviews

0

professional endorsements

LK

General Surgery

0.00

Patient trust score

0

patient reviews

0

professional endorsements

FAQ

What are Eastwood Community Endoscopy Centre LTD's reviews like?

Eastwood Community Endoscopy Centre LTD's overall patient rating is 4.83 out of 5 stars on Doctify.

This is based on 127 reviews

Where is Eastwood Community Endoscopy Centre LTD located?

Eastwood Community Endoscopy Centre LTD is located at 348 Rayleigh Road, Southend-on-Sea, United Kingdom, SS9 5PU

When is Eastwood Community Endoscopy Centre LTD open?

Eastwood Community Endoscopy Centre LTD is open Monday (08:00 - 18:00), Tuesday (08:00 - 18:00), Wednesday (08:00 - 18:00), Thursday (08:00 - 18:00), Friday (08:00 - 18:00), Saturday (08:00 - 18:00)

What is the phone number for Eastwood Community Endoscopy Centre LTD?

+441702524984

What consultants work at Eastwood Community Endoscopy Centre LTD?

You can find a list of the consultants that work at Eastwood Community Endoscopy Centre LTD here

Does Eastwood Community Endoscopy Centre LTD accept new patients?

Eastwood Community Endoscopy Centre LTD generally accepts new patients.

Get in touch with this practice to enquire as a new patient here