Vision Scotland Edinburgh

Hi there. Thank you for taking the time to share your experience. We’re delighted to hear that you felt at ease from your initial visit right through to your procedure, and that everything was clearly explained with no pressure. It’s great to know that the flexibility of appointments and support from our team made a positive difference, especially when you needed to reschedule. We’re also pleased that the aftercare and communication with your optician helped make your journey as smooth as possible. Hearing that you are happy with your results and continuing to see improvements is fantastic. Thank you again for choosing Vision Scotland and for your recommendation. Thanks, Erin

Hi there. Thank you for sharing such a thoughtful and detailed review. We completely understand that feeling apprehensive before an eye procedure is very natural, so it’s rewarding to hear that our team was able to put you at ease from the moment you arrived. We’re delighted that every stage of your journey, from your initial consultation through to surgery and aftercare, felt clear, supportive and reassuring. Providing thorough information and ensuring our patients feel confident and comfortable is something we place great importance on. It’s fantastic to hear that your procedure was painless and that you felt well looked after throughout. Your recommendation means a great deal to the entire team. Thank you again for trusting Vision Scotland with your care, and for your kind words about our service. Thanks, Erin

Hi there. Thank you for your kind words and for rating your experience so highly. We’re delighted to hear that your entire journey with us was excellent from start to finish. Your feedback means a great deal to the whole team. Thank you again for choosing Vision Scotland. Thanks, Erin

Hi there. Thank you for your lovely review. We’re delighted to hear that you found our team friendly and professional throughout your entire journey, from reception through to post-surgery care. It’s also great to know that your queries were responded to promptly, as providing clear and timely support is very important to us. We really appreciate you taking the time to share your experience. Thanks, Erin

Hello. Thank you so much for sharing such a wonderful review. We’re absolutely delighted to hear about your positive experience and the impact your treatment has had on your life. It’s fantastic to know that our team made you feel supported and well-informed at every stage, and that you felt reassured throughout your journey with us. Hearing that your vision has improved to the point where you can drive again and enjoy your hobbies is exactly why we do what we do. Your kind words about the care you received truly mean a lot to our entire team. Thank you again, Erin

Hi there. Thank you very much for taking the time to share your feedback with us. We’re pleased to hear that you had a good overall experience, but we’re sorry to learn about the confusion regarding the advice you received after your procedure. We completely understand how receiving different guidance about using your previous glasses versus ready readers could be frustrating. Your feedback about the need for clearer and more consistent communication between team members is extremely valuable, and we will be sharing this with our clinical and patient care teams to help improve the experience for future patients. We’re also very sorry to hear that the post-operative phone call was difficult to follow, particularly after you had mentioned that you are deaf. Clear and accessible communication is extremely important to us, and we appreciate you bringing this to our attention so that we can ensure our team is more mindful of speaking clearly and at an appropriate pace during follow-up calls. Thank you again for your feedback. It helps us improve the care and service we provide. If you would like to discuss your experience further or if there is anything we can assist you with, please don’t hesitate to get in touch at info@visionscotland.com.

Hi there. Thank you for taking the time to leave us a detailed review. As we cannot discuss individual medical cases in a public forum, we’d really like to look at this properly and respond to you directly. Please send us a private message or contact our clinic team by email info@visionscotland.com so we can review your case and address your concerns. Thanks, Erin

Hi there. Thanks for taking the time to leave us a review and we're really sorry this was your experience. While we always hope to keep waiting times to a minimum, delays can occasionally occur in a clinical setting, particularly if additional time is required to ensure the safety and care of patients undergoing treatment. We would appreciate the opportunity to review this for you, so please contact the clinic directly and a member of our team will be happy to assist, either at info@visionscotland.com or on 08008 202080. Thanks, Erin

Hi there. Thank you for taking the time to share your experience. We’re delighted to hear that everything went exactly as planned and that our team made you feel supported throughout your visit. It’s great to know that you’re so pleased with your vision after treatment, hearing that your results feel “amazing” means a lot to us. Thanks again, Erin