Mr Stephen Burgess

Hi there. Thank you for your kind feedback. We’re delighted to hear that Mr Burgess made you feel comfortable and well informed throughout your procedure. It’s great to know that everything was clearly explained, that you felt at ease, and that your experience was pain free. We also take great pride in maintaining the highest standards in our clinical environment, so your comments about the procedure room are very much appreciated. We’re so pleased you’re happy with your outcome. Thank you again for choosing Vision Scotland. Thanks, Erin

Hi there. Thank you for your kind feedback. We’re so pleased to hear that Mr Burgess made you feel confident and relaxed throughout your consultation and procedure. Providing clear explanations and ensuring every patient feels respected and well cared for is something we take great pride in. We’ll be sure to share your comments with him and the wider team. Thank you again for choosing Vision Scotland. Thanks, Erin

Hi there, Thank you for your kind feedback. We’re so pleased to hear that you felt completely confident in your surgeon and that his calm, reassuring bedside manner helped you feel at ease during your procedure. Creating a comfortable and supportive experience for our patients is incredibly important to us, and your comments will be greatly appreciated by the whole team. Wishing you a smooth recovery and the very best with your vision. Thanks, Erin

Hi there. Thank you very much for your kind feedback. We’re delighted to hear that you felt so well looked after by Mr Burgess and the wider team, and that everything was clearly explained throughout your journey. It’s great to know he was reassuring during the procedure and that you’re so pleased with the outcome. Thank you for trusting us with your care, we wish you all the best as you enjoy the results. Thanks, Erin

Hi there. Thank you for your feedback. We’re really pleased to hear you had a comfortable experience with Mr Burgess. We’ll be sure to pass on your kind words to him and the team. Thanks, Erin

Hi there. Thank you for sharing your experience with us. We’re pleased to hear that your right eye procedure went smoothly and painlessly, but we’re sorry to learn that your left eye felt sore afterwards and that you were left feeling uncertain about what had happened during the procedure. While it’s not uncommon for surgeons to communicate briefly with clinical staff during surgery, we completely understand that clearer reassurance and explanation at the time, or afterwards, would have been helpful, particularly given the discomfort you experienced in the days following. This is something we take seriously, as patients should always feel informed and confident about their care. Your feedback has been shared with the clinical team so we can reinforce the importance of post-procedure communication and reassurance. If you would like any further clarification about your surgery or recovery, our team would be very happy to discuss this with you directly. Thank you again for taking the time to provide your feedback, it helps us continue to improve the patient experience. Thanks, Erin

Hi! Thank you for your kind words. We’re delighted to hear that Mr Burgess made you feel reassured throughout your care and that you had such a positive experience. We’ll be sure to pass your feedback on to him and the wider team at Vision Scotland. Thanks, Erin