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Mr Fadi Housami

Urologist

I would like to raise a concern regarding my recent care for recurrent kidney stones. Firstly, I would like to highlight that Dr Fadi was excellent during my appointment. He explained the situation clearly and appeared genuinely committed to supporting his patients as much as possible. My complaint is not about his conduct, but about the overall approach to managing my condition. I am extremely concerned by the apparent lack of focus on prevention and follow-up for recurrent kidney stones. Several years ago, I passed a kidney stone and brought it to my urology appointment. I was told that no analysis would be done and that I could simply discard it. This was very disappointing, as analysing the stone could have identified the underlying cause and potentially helped prevent future episodes. Since then, I have continued to experience kidney stone episodes, yet there still appears to be no proactive plan to investigate why this keeps happening or how it can be prevented. Kidney stones are not a trivial issue; they can escalate rapidly and cause severe pain and complications. In this sense, they feel like a “time bomb”. I was also disappointed by the structure of my recent appointment. I requested time off work with the expectation that necessary tests or scans would be carried out on the same day. Instead, the appointment lasted less than ten minutes, and I am now required to wait again for a separate scan. This long and fragmented process adds unnecessary stress and delays diagnosis and management. I believe patients with recurrent kidney stones deserve a more preventative, joined-up approach, including stone analysis, timely investigations, and clear follow-up plans. I would appreciate clarification on why preventative measures are not routinely pursued and how my care can be improved going forward.

Mr Farid Ud-Din

Orthopaedic Surgeon

At my initial meeting with Mr Ud-Din he examined my hip thoroughly, explained the cause of my pain (which I endured for many years) with detailed reference to my x-ray and immediately recommended a full hip joint replacement. Mr Ud-Din explained how my hip joint would be replaced and size of scar to expect. Mr Ud-Din inspired confidence throughout our meeting and this has endured pre and post operation. Before my operation I spoke to Mr Ud-Din to understand the type of femoral stem, head, liner and securing technique that was going to be used; this information ensured I had a good understanding of what was involved and helped calm my nerves. 2 hours post operation I was able to put my full body weight on my new hip using crutches for balance with no pain. 4 weeks post operation I stopped using crutches, started driving after 5 weeks, no longer need pain medication and now have better hip mobility than I have had for many years. In my opinion Mr Ud-Din is a fantastic surgeon who has returned my body to the healthy state it was in 5 years ago...and for that I will be eternally grateful.

Mr John Pereira

Plastic Surgeon

I can honestly say my experience with Mr John Pereira has been 10/10 in every aspect. From the first consultation, he was realistic, calm, and completely understood what I wanted. I wasn’t looking to go bigger — I wanted natural fullness restored after significant weight loss — and he listened carefully, explained everything clearly, and managed expectations honestly. I felt confident and reassured at every stage. The surgery went extremely well and the results are better than I could have hoped for. Mr Pereira is clearly a master of his craft — highly skilled, precise, and very experienced. The aftercare has been excellent, and I always felt supported throughout my recovery. Every member of staff I encountered at the McIndoe Centre was professional, kind, and memorable — the standard of care was outstanding. I would recommend Mr Pereira without hesitation

Mr Andrew Evans

General Surgeon

First Class service from Mr Evans ; gave great feeling of confidence and thoroughness. Sadly on my informing Mr Evans of bi-ventricular pacemaker ;? Brought everything to a close; as the hospital will not now countenance surgery when pacemaker installed:- Greatly saddened by this - as not only will be a different surgeon; but great inconvenience as will Now have to travel over 60 miles to southern Manchester. Although once informed of medical reason; due to bi-ventricular pacemaker and such capability if some difficulty occurred - much greater requirement for increased equipment to monitor pacemaker and in the unlikely event of any difficulty ; far far higher capability of medical Intervention. Sadly now to go to Alexandra hospital at Cheadle.,and of course a different surgeon; sadly. david t ;

LDN PHYSIO | Hackney

Physiotherapy

Sarah is a super friendly and helpful physiotherapist. She designs my plan, demonstrating and then watching me do the exercises to ensure I am doing them correctly. She also determines the correct weight for each exercise which I would not have had any idea about. My lower back sciatic type pain is improving as is my strength. The MoveHealth App is excellent and I can log my progress there and see videos of each exercise to check between reviews I am doing them correctly. The location is perfect for me and each review session has been helpful for my progress. There is no pressure to have a review - only when it seems appropriate. Very happy and grateful for Sarah's expertise and guidance.

Mr Jitendra Jadhav

Obstetrician & Gynaecologist

I visited doctor Jadhav concerning bleeding and cysts. The doctor took time to assess, review and educate me. He patiently explained the information in simpler language i can understand and had the opportunity to ask if I had any questions or worries. This really gave me a chance to make a choice and contribute to my care. I felt involved. And thats what person centred care is all about.This is very rare. I found Mr Jadhav very professional, compassionate and his communication skills are excellent. Thank you very much for including me in my care and explaining every detail without rushing. The team at Nuffield were equally amazing. Such a beautiful hospital. Well done 👏

Mr Luca Pozzi

Psychologist

Luca is an outstanding therapist both at the personal and professional levels. He has been helping me through a delicate journey following a traumatic event and, besides providing exceptional counselling, he has been present, available and eager to assist during difficult situations outside the therapy room. His calming, humorous and thoughtful approach is proving very useful to deal with my anxiety - and I look forward to my sessions with him every week. Luca's genuine interest in personal stories and his ability to connect with patients make him stand out from any other therapist I've seen before. He really loves his job and it shows. Can't recommend him enough!

Quality Dental : Shoreham

Dentistry

My recent visit was for a crown fitting and work on the gums. I saw Dr Balawal . I have had a number of appointments with him. He explains what he is doing and, he takes care to ensure the patient is not experiencing any discomfort. I have always understood, and been pleased with, his treatment. He presents as a very competent, conscientious dentist. The reception staff are all polite, helpful and friendly. I am so pleased that I contacted Quality Dental. I have taken out a dental plan and will continue to attend this surgery. I don't know what the other dentists in the practice are like, but I can certainly recommend Dr Balawal.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

My total knee replacement at The Park Hospital was an excellent experience. Mr Hosam E. Matar, anaesthetic specialist, theatre team provided outstanding surgical care with clear explanations and reassurance throughout. The nursing team were attentive and supportive, helping manage pain and early mobility. The hospital was clean, calm, and well‑organised, making the whole process smooth from admission to discharge. Overall, I felt well looked after and confident in my recovery, and I would highly recommend The Park Hospital for joint replacement surgery.

Dr Reza Rasool

Cardiologist

I was pleased with the overall experience of my appointment on the day. Whilst Dr Rasool had the earliest appointment available, His resume on the Bupa recognised healthcare professionals and services finder, is minimal. There is no photo either. It says his account is awaiting verification which gave me initial doubt. I had to find more of his details via Google. This I have mentioned to Dr Rasool during the appointment. I am pleased that he is happy for me to contact him via email should I have queries.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Hari has been looking after my dad who has stage 4 kidney cancer. Hari is a kind, caring person who treats you with respect and truly wants to help. Dad certainly would not be where he is now only for Hari. He sets out a clear protocol to help on your cancer journey. I think one of the things that stood out to my dad and our family is the reassurance he gives you. I would recommend anyone going through this to contact Hari and his team. You will be in knowledgeable safe hands without doubt.

Dr Leyla Swafe

General Surgeon

I had a very smooth experience with my Dr Leyla, I came into the clinic feeling very stressed and worried, but she took the time to truly listen to my concerns and explained my symptoms in a clear, reassuring way. She made sure I had all the necessary scans on the same day. Her calm, kind manner made the entire experience feel easy and manageable. I’m very grateful for her care and professionalism and would highly recommend her to anyone needing a breast specialist!

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I had an excellent experience at the hospital from start to finish. The facility was exceptionally clean and well maintained, which immediately made me feel comfortable and at ease. Every staff member I interacted with was friendly, professional, and genuinely caring, taking the time to explain things clearly and answer any questions I had. Their kindness and attentiveness made a stressful situation much easier, and I felt well looked after throughout my visit.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

All the staff I came into contact with today were very kind. At each stage I had an explanation of what would happen next, and they checked in I was ok. Every colleague that spoke to me asked if I had any questions. There was only a few minutes between each stage and the clinic is really comfortable and clean. Everyone was friendly and professional and I had complete confidence at every stage that I would get accurate results. A big thank you to everyone today.

The Prostate Centre

Urology, Oncology

I received excellent care from Mr Challacombe for prostate cancer, diagnosed in 2023. I had a robotic total prostatectomy for a high grade cancer and two and a half years later I remain cancer free, with normal urine continence and satisfactory recovery in erectile function. My follow-up appointments are always on time as scheduled. I highly recommend the professional care provided by Prof Challacombe to any man faced with a diagnosis of prostate cancer.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I had experienced a difficult delivery and spent a day in the High Dependency Unit before moving up to the Stanley Clayton Ward where the midwife team were absolutely incredible! All members of the team were incredibly attentive and supportive when needing advise on breastfeeding and changing, as well as offering round the clock medical care for both mum and baby.