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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I came into St Joseph’s on the 10th of January for a Abdominoplasty procedure, from entering the hospital and being greeted professionally by the reception, to the assistant who came down to reception to collect me and show me your my room, went smoothly and l would say, the highest stand l have had at a private hospital. The ward staff attended to me immediately, carried out their pre-op checks, were very informative in terms of time of the procedure etc, l couldn’t have been made more comfortable and cared for. The cleanliness and room was outstanding, l have had a number of stays at private hospitals over a period of 15 years and St Joseph’s is the leader from all parts of the service provided, your hospital should be used to show others how to set the highest standards, which you certainly excel at. Mr Wilson was outstanding too, from our initial consultation to the surgery and aftercare. I recurved a call from St Joseph’s on the 3 day after being discharged to check on my progress, which l wasn’t expecting but very much appreciated it. I have received the highest of care and everyone l met was amazing. Thank you for everything you did for me.

Spire Manchester Hospital

Cardiology, Dermatology, + 11 more

Walking into Spire hospital at Manchester, I was greeted by really good reception staff who listened to what I said and then made it happen. It felt very well organised. Into the wards/clinics for treatment, I was again greeted by friendly, confident staff who quickly put me at ease and explained what was to be carried out. All of my tests/treatments were carried out very professionally, on time and with care and respect. I felt comletly at ease throughtout. 5 Stars in every respexct for the clinical staff and Spire Manchester. Bad Experiencies. Dealing with the Spire Online/ Phone back office and Booking System. It was diabolical in all aspects. It appeared to be very dis-jointed and not able to pass information on internally nor take notice of what I told them. I received meaningless paperwork that bore little resemblance to what was to be done and its timeline. The night before treatment, around 8 p.m., I even received an email that told me all my procedures/ tests were to be carried out in Liverpool, not Manchester. Very poor level communications from Spire admin. very bad experience for me.

Urban TRT

Endocrinology & Diabetes

I started TRT last July at a point when I was struggling significantly with fatigue, anxiety, and poor sleep. Since beginning treatment, all of those areas have improved dramatically, and the difference in my overall wellbeing has been genuinely life changing. A large part of that is down to Chris and the environment he has created at Urban TRT. Throughout the process he has monitored my progress closely, explaining results clearly and adjusting treatment thoughtfully where needed. What really sets Urban TRT apart, however, is how personable and approachable Chris and the team are. I have always felt informed, listened to, and confident that my health was being managed properly rather than simply being treated by numbers alone. I genuinely would not hesitate to recommend Urban TRT to anyone considering TRT or looking for a clinician who takes a genuinely holistic and professional approach to patient care.

Dr Thiraviyam Elumalai

Oncologist

I met Dr Elumalai first at Addenbrookes where he was reviewing all the tests and scans I had received there. He advised that if I had medical insurance he would recommend Genesis Care where the radiotherapy treatment could be carried out immediately rather than wait several months in the NHS queue. Other benefits were the insertion of a spacer gel to protect the rectum and minimise side effects. Also Genesis could provide the latest hormone treatment tablet, Abiraterone, which was not yet available on the NHS. At follow up meetings at Genesis, Newmarket, Dr Elumalai had all the test and treatment details available on his computer and could answer all my questions. He has provided reassurance regarding the long term effectiveness of the treatment and at the last meeting confirmed that my cancer was now in remission.

Fortius Clinic Wimbledon

Chiropractic, Health and Social Care, + 5 more

Steve is excellent. Personable and very professional and clearly knows his stuff. He operated on our son following a shoulder dislocation playing rugby. Throughout the process, Steve was clear with the surgical options and very thorough in his explanations, particularly understanding with the emotions of a teenager and his desperation to be back on the pitch again. He has a friendly manner and was always quick to answer extra questions we had between consultations. He did an excellent surgical job on our son and we’d have no hesitation in recommending him. We are very grateful for his care and are very pleased with the result of his expertise and handiwork. Thank you so much Steve and team.

Nuffield Health Taunton Hospital

Breast Surgery, Cardiology, + 16 more

This was my second cataract operation on my left eye having had a very successful cataract removal and lenses replacement on my right eye performed by Mr Sian a couple of months earlier at Musgrove Park. Mr Sian’s skills , patience and care are exemplary. The outcome hss exceeded all my expectations. For information I initially saw Mr Sian at the Nuffield and had my resulting procedures at Musgrove Park due to the complexity of both eyes. My comments apply mainly to Musgrove although are also applicable to treatment received by Mr Sian at the Nuffield Taunton.

Mr Himanshu Wadhawan

General Surgeon

I had an excellent experience with Dr. Himanshu Wadhawan. As a gastroenterology specialist, his experience is evident from the first consultation. He was incredibly thorough in walking me through the entire treatment process, which put my mind at ease. I underwent an endoscopy arranged by his team; the entire procedure was handled with the utmost professionalism. Most importantly, the results after following his treatment plan have been excellent. I can’t recommend Dr. Wadhawan enough for anyone seeking expert gastroenterologist care.

Miss Mala Subash

Ophthalmologist

I consider myself very lucky to be under the care of the NHS for my left eye issue. I was scared going to the L&D last Spring for the first time. However, I was reassured by the kindness and professionalism of all the staff. My eye problem was diagnosed and treatment followed immediately - and is continuing. The improvement in my left eye is akin to a miracle. I am humbled by the skill, kindness and care given me by all at the Eye Clinic - whilst also aware that they are being worked to the last drop of energy they possess.

Mr Gautam Talawadekar

Orthopaedic Surgeon

Mr Talawadekar is such a expert in his job. He talked through my problem with Frozen Shoulder and went above and beyond to make sure I was given information about my diagnosis and how he could resolve it and aftercare. The process of having my shoulder done under anaesthetic was 10/10. He also took time to answer any questions I had and was very reassuring. He is very polite and has a happy attitude. He really is a credit to the NHS and I would recommend him to anybody who needs his help. Thank you.

Mr Ravi Ray

Orthopaedic Surgeon

It was lovely to meet Dr Ravi Ray on 15.02.2025 for my follow up appointment at the fracture clinic, Dr Ravi did brilliant surgery on my right humorous spiral fracture thanks to him my arm is on the mend with everything working normal i just need to strengthen my muscle more in that area as still weak but gradually getting there. The work he did on my arm was total perfection right down to the very neat and tidy scar, I can't thank him enough such a lovely man.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

I had the pleasure of seeing Dr Jabbour today following some concerning recent blood test results. Given my family history, further investigations felt both sensible and reassuring. Dr Jabbour was exceptionally professional, thorough, and knowledgeable, and he took the time to explain everything clearly. I felt genuinely listened to and well cared for. I would highly recommend him.

Mr Vijaya Kempanna

Orthopaedic Surgeon

I would just like to say the overall experience for having my full hip replacement was marvellous . From the staff the physio team, nurses and most of all Mr Kampanna can’t thank them enough.Its only 7 week since I had my op and already walking just with one stick. Well on the way to a full recovery thanks to these people. Mrs June J.

Mr Thomas Roe

General Surgeon

I have been very pleased with all aspects of the assessment and treatment I have received from Mr Roe and his team. Very clear explanation of diagnosis and recommended treatment and all aspects of the surgery itself and post-operative recuperation well managed. Most importantly the result has been exactly how I would have hoped.

Mr Rohit Jain

Orthopaedic Surgeon

At all times Mr Jain explained procedures and possible risks in a clear way. We discussed benefits of surgery and ways to ensure the outcome was positive. I can only say I could not be more delighted with my experience and the outcome. At seven weeks post surgery I feel much more positive about my future. Thankyou