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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Mr Roberto Casula

Cardiothoracic Surgeon

From my experience with Mr. Casula, I have no doubt that he is an expert in his field. I consulted him for a severe mitral regurgitation, a condition I knew very little about, but he explained the issue clearly and described the symptoms I was likely experiencing with complete accuracy. He then walked me through the impact of my condition and how it could progress if left untreated. It quickly became clear that timely treatment was essential. Next came the discussion about treatment options—repair the valve, with a fallback to replacement it if necessary, along with the choice of replacement available using minimal invasive treatment for fast recovery time. This was the most intimidating part of the entire process, but Mr. Casula made everything as straightforward as possible so my family and I could make an informed decision. What impressed me most was his high standard of care: he wasn’t willing to let me undergo a 4–6 hour surgery without ensuring a lasting, effective solution. We talked through our goal and the contingency options if the initial plan wasn’t achievable. On the day of the surgery, he made sure my family and I were fully comfortable with the surgery plan, what I was going to go through, and what to expect afterward. Just over four hours later (which felt more like 30 minutes to me), I woke up to learn that the surgery had gone smoothly and there had been no need to consider any of the backup plans. That was two weeks ago, either I have high tolerance for pain or the pain management is excellent. I mostly too paracetamol and he is still checking in to make sure I’m doing well. His care has been truly amazing and has exceeded all my expectations. Thank you, Dr. Casuala.

Harpenden Medical

Allergy Medicine, Diagnostics & Testing, + 9 more

I was intrigued by the services offered, as they seemed too good to be true. I'm a mid-life woman, starting to worry more about my overall health and wellbeing but didn't want to burden the NHS with curiosity! I really just wanted to have an MOT, to spot any underlying issues or potential health concerns. I was really impressed with the whole set up - state of the art machines, beautiful and clean building - with the most relatable, down-to-earth and professional team of experts. I felt in safe hands, and I had all the advice, tests and support I needed to give me a 12 month clean bill of health but with some advice on how to improve and maintain my health and wellbeing. Highly recommended!

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Dr Philip Woodland

Gastroenterologist

After almost a year of tests under another organisation, Dr Woodland was almost instantly able to pinpoint what my problem was and create a plan of action for my treatment going ahead. He also told me I was unlikely to need the tests that I was booked in for elsewhere, which would have saved me a lot of money had I been paying for them privately. Although I am still on the road to complete health, Dr Woodland was very good at putting things into perspective for me, which has given me hope! He has helped my physical condition, which has in turn had a hugely positive effect on my mental health. Thank you again! I will be straight back to you if I need your help again.

Mr Christopher Brewer

Obstetrician & Gynaecologist

From my very first appointment through to the post‑procedure follow‑up, Dr Brewer provided outstanding professional advice and guidance. He took the time to carefully explore all possible options and offered clear, well‑structured recommendations, which enabled me to make confident and well‑informed decisions. This thoughtful approach was especially reassuring especially when you’re feeling uncertainty and apprehension. The surgical procedure itself was carried out with exceptional precision and care. I have complete confidence in recommending Dr Brewer. His expertise, thoroughness, and care gives you the confidence you are in safe hands. Thank you.

Mr Paul Haslam

Orthopaedic Surgeon

From first meeting with Mr Haslam he spoke so much in lay men’s vocabulary which gave me confidence in the procedure I was to have. Operation was just as had been discussed at the first meeting in July. I was told that a full knee replacement would be painful, which was true and even after eight weeks can still feel sore. Physiotherapists have been. So very helpful in my recovery. I was able to update Mr Haslam , how I was doing and thankfully he was delighted with my progress. I do realise that progress is ongoing for a while but I have been given confidence and assurance by Mr Haslam that all is going well.

Clinicbe

Cosmetic (Aesthetic) Medicine, Nutrition, + 1 more

I have been visiting the clinic for many years for injectables (Botox, Profhilo, Mesotherapy) and other skin care treatments (HIFU, Microneedling) and cannot speak highly enough of Dr. Kubicka and the rest of the team. They are utmost professionals and a very welcoming. I am given a personalised plan to ensure I have the best treatments for my skin and age. Appointments are never rushed, which I love. If I have any questions, relating to a treatment I haven't yet had, they always have the time to discuss. Highly recommend and will continue to return.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

Poland Medical

Cardiology, Dentistry, + 12 more

I am very pleased with the service at Poland Medical. The staff are friendly, helpful and always professional. The reception team is well-organised, and appointments run smoothly without long waiting times. The doctors take their time, explain everything clearly and make you feel comfortable and well cared for. The whole clinic is clean and welcoming. I highly recommend Poland Medical to anyone looking for reliable and high-quality medical care

Mr Ian Hunt

Cardiothoracic Surgeon

My session with Mr Hunt was a very positive and, dare I say, pleasurable experience. I came in nervous and anxious. He calmed me down very smoothly and took me through the scan results in a professional and friendly manner. He answered my questions expertly and simply, helping me understand every single detail with relative ease. I left in a great mood, with my spirits uplifted. It was a very good session, and I felt well taken of by Mr Hunt.

Miss Shan Shan Jing

Plastic Surgeon

I was very apprehensive about my carpal tunnel surgery after many people advised against it having had same surgery beforehand. Dr Shan reassure me each person is different and if you do not do exercises then results can be poor.. I'm so happy I did have it done despite initial pain. My results are amazing and has changed my perspective about surgery, I'm still aware that exercises needs to be maintained. Thank you Dr Shan.

Quality Dental : Horsham

Dentistry

I'm sure it was being decorated when I visited 6 months ago. Still is. Before appointment they send forms to be completed online. No problem with that except one is for COVID asking if anybody on the family has been to a country on the government red list or been told to isolate by NHS. Neither of those things happen now. I raise it every time and nothing changes. Almost as if nobody reads the reviews. So much for "quality"

KIMS Hospital

Cardiology, Breast Surgery, + 26 more

Loved every bit of it! The aftercare, physiotherapy were excellent! Looking forward to my extra physiotherapy appointments, they really know what they doing and they do it very well. Very friendly, patien, professional staff. Any queries I had were delt with swiftly and professionally. The approach is person centred. Once again I would like to thank the team and Dr Craig Zhao. BIG THANK YOU! Your's sincerely Andy V

Dr Richard Hull

Nephrologist

Dr Hull was extremely helpful in explaining fully the implications of my CKD. He went over in detail all of my results and I now feel reassured and able to manage it. I would not hesitate to recommend his services and I will continue to liaise with him as my condition progresses and am extremely grateful I found him, I was called immediately I raised concerns and that is so reassuring.

Mr Robert Marston

Orthopaedic Surgeon

Please add this to the comments I made yesterday. Thank you. Punctual and welcoming, Mr Marston's clarity and patience was greatly appreciated. I have been a patient of Mr Marston for several years now and have no reservation in recommending his great expertise and skill, which has enabled me to skip about, not quite like a two-year old but not badly for an 80 year old!