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Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

I am writing to share my experience with my MRI appointment last Friday. Unfortunately, it was not a smooth or positive experience. The day before my appointment, someone called to delay my scheduled time by 45 minutes. However, I was unwell and resting, so I missed the call. There was no text message or email notification, which meant I did not receive any confirmation of this change. On the day of the scan, I left home according to my original appointment time and was already on the train when I finally received a call informing me about the delay. To avoid wasting time, I arranged something else to do during that 45-minute gap. However, while I was in the middle of that task, I received another call saying that my original slot was now available and asking me to come immediately. This constant back-and-forth was very frustrating. I have my own schedule and time management, I cannot simply drop everything whenever the center calls. When I finally arrived at the center at the new delayed time, I found that the entrance was difficult to locate and once I reached reception, I still had to wait before being called in. During the scan itself, everything felt very rushed. The moment the scan ended, before I even had a chance to sit up, I was told to “hurry up” and leave because they were busy. This was especially difficult for me as I was having the MRI due to a concussion. After the scan, I felt dizzy and unsteady. Instead of being given a moment to recover, I felt pressured to move immediately. I had to retreat to the changing room to rest for a while before I could leave safely. Overall, the lack of clear communication, last-minute changes and rushed handling left me feeling very disappointed. I hope this feedback can help improve your scheduling system and patient care so others do not go through the same stressful experience.

Dr Animesh Singh

Rheumatologist

I can’t recommend Dr Singh highly enough. Both my husband and I have been under their care for different conditions,myself for Fibromyalgia and my husband for Polymyalgia Rheumatica, and the support we’ve received has been exceptional. From the very first appointments, Dr Singh took the time to listen carefully to our symptoms and concerns. He approached each of our cases with compassion, patience, and deep expertise. In my case, he has helped me to navigate the complexities of Fibromyalgia, offering not only a clear diagnosis but also a comprehensive treatment plan that included both medical and lifestyle recommendations. For my husband who had been very unwell, Dr Singh quickly recognized the signs of Polymyalgia Rheumatica and started an effective treatment that brought him relief within days. What truly sets Dr Singh apart is their holistic and empathetic approach. He never made us feel rushed or dismissed, which is unfortunately common with chronic conditions. Instead, we felt seen, heard, and genuinely cared for. Thanks to Dr Singh both my husband and I are managing our conditions so much better and have regained a sense of control and quality of life. We’re deeply grateful and would recommend him to anyone in need of a knowledgeable and compassionate rheumatologist.

Miss Jennifer Darrien

General Surgeon

Upon meeting Jennifer she instantly made me feel at ease. She thoroughly went through my medical history both before on telephone conversation then face to face upon arrival at the Pines Hospital. The whole procedure was disscused with inckuding any concerns about having the Roux en Y versus the gastric sleeve. We opted for the Gastric sleeve to be done because of past kidney operation and heart complications. Herself and the anaesthetist explained full the procedure and options avaikabke to me a d untably left the decison to myself were i opted for the gastric sleeve. I must say the care and precision of fhe whole operation as been excellent. Jennifer is a lovely surgeon who makes you feel at ease, imformative and excellent bedside manner. Couldnt of wished for a better surgeon to look after me and the whole team at Pines. I would certainly recommend the facilities and care of everyone here. So pleased so far with the outcome and looking forward to a brighter future and transformed person in the long run. Thank you so much Jennifer Darrien x

Mr Simon Coleridge

Orthopaedic Surgeon

After a misdiagnosis and a slow journey to eventual diagnosis within the NHS, I knew I wanted my surgery in a timely manner - since I was already nearly a year after injury not playing the sport I love. I also was anxious about the statistics surrounding ACL (and meniscus) surgery regarding return to sport. I wanted an expert in the field and a consultant who come recommended. So with that, booking with Mr Coleridge was a no brainer. From booking, to my 6 month appointment (which subsequently resulted in a discharge!) I have felt it was money well spent. I cannot fault Mr Coleridge’s expertise and bedside manner. You can tell he really cares about what he does. The surgery went really well and he even waited until the GA wore off to come and tell me this. I am so grateful and sincerely thankful for the work he’s done, and I’m counting down the days till I return to sport. I also want to thank his med sec, Sarah, who responded promptly to any queries I had.

Dr Rachel Byng-Maddick

Rheumatologist

Dr Byng-Maddick is an expert that makes you feel at ease. She effortlessly takes notes as we speak (which is sent as a letter almost immediately as I left the consultation). She is able to talk about the mudane aspects of daily life (cycling in London) while dealing with my very deep concerns about why I am constantly sore and unable to move. Examination was quick and professional and I was quickly sent (and seen) for bloods and scans. She provided an interim diagnosis and prescription for my pain and I was on my way. Within two days, I was pain free for the first time in five years. I had a video consultation with her the following week and she was able to report on my bloods/scans. I think that she is fantastic.

The Forbes Clinic

Allergy Medicine, Holistic Therapy, + 4 more

After following the advice given, even within 24 hours, real progress/ improvements have been made. I am so, so glad I got in touch with this clinic. The lady I had an appointment with was so, so knowledgeable. She had the answers for everything which was such a relief after spending 3 months trying other nutrients and supplements and not getting anywhere. The stress of that was getting pretty unbearable , but now I have a clear path of recommendations to follow. I can’t stress how grateful I am. Things are finally looking up! Such a relief! The whole team have been so, so helpful and friendly. Nothing is too much trouble. I can thoroughly recommend the clinic as a whole.

Professor Richard Field

Orthopaedic Surgeon

An outstanding surgeon. I travelled several hundred miles to have my hips replaced . Professor Field is the most experienced surgeon using the anterior approach which is why I chose him . More local surgeons were selective in using this approach and Professor Field does almost all hip replacements this way. Had my right hip replaced in 2016 and the left hip in 2025. The information I received before the procedure and at regular intervals was superb leaving me feeling informed and confident in my care . I have no hesitation in recommending to anyone needing hip surgery.

Ms Ileana Anderco

ENT Surgeon

My consultation was on time and very positive. All my needs were discussed and I was allowed time to be able to express my concerns and describe my symptoms without interruption. My endoscopic examination was co ducted with care and consideration. All discussions were easy to follow and very well explained and all of my immediate concerns were addressed. I left my consultation feeling weel informed and completely satisfied with the reasoning for agreed further investigations and follow up. Very positive and productive consultation.

London ADHD Clinic

Psychiatry

Dr. Perecherla has consistently provided outstanding care. He is incredibly easy to talk to and always supportive during my assessments. What stands out most is his ability to explain my condition clearly, helping me understand both the challenges and the potential solutions. His thoughtful and empathetic approach makes a real difference, and I always feel heard and well-informed after each visit. I highly recommend Dr. Perecherla to anyone seeking a knowledgeable and compassionate doctor.

Kingsbridge Private Hospital Belfast

Rheumatology, Anaesthetics, + 37 more

Everything went well. The hospital is clean , staff are very welcoming and professional. I saw Ms Clare Rowan, she was very welcoming and professional. She asked me questions and listened to my answers. My last carpal tunnel surgery was a total success and today’s visit consisted of a checkup and appt for carpal tunnel surgery on my left hand, which I have no doubt will be equally successful. I was made to feel welcome and heard from start to finish. Highly recommended.

Moira Wong Orthodontics

Dentistry

We moved from the US a couple of years ago and found Moira Wong after several bad experiences with other London orthodontists who recommended treatments at odds with our previous doctor and medical friends. Dr. Wong has done a wonderful job treating two of my children, who have both undergone different versions of braces and spacers. Her dentistry staff has also offered superb care to all four of my children. I would definitely recommend this practice.

Dr Hemant Sharma

Gastroenterologist

My overall experience has been extremely informative, with a wide range of options provided to support my health improvement journey. Everything was clearly explained, and I now feel confident and empowered to make positive changes based on the guidance I received. From my initial consultation to the final one, I was made to feel completely at ease and encouraged to ask questions, which really helped build my confidence throughout the process.

Mr Samuel Jayaraj

ENT Surgeon

Upon arrival at the hospital I was greeted by a host of friendly, caring and kind staff from all areas. I must stress how grateful I am to Mr Samuel Jayaraj who undertook my operation. He made me feel relaxed when I was very worried and through all stages of the operation (start to finish) he showed care and professionalism. I could not of asked for a better experience and am so grateful to everyone who looked after me.

Nuffield Health Wessex Hospital

Audiology, Breast Surgery, + 18 more

From my consultant Mr Shetty, to the surgical team, nursing staff, catering team (excellent food!) and physio follow-up, my care was outstanding. All of the staff were friendly, reassuring, supporting and professional. Pre operative care, the procedure itself and follow-up physio and consultant checks all ran like clockwork. I felt very much an individual and very much cared for. Thank you Nuffield Wessex!

TMC (The Menopause Consortium) Nottingham

General Practice (GP)

I can honestly say I was petrified to have an endometrial biopsy - I had a sedative from my GP and a cervical numbing gel provided by TMC on the day alongside my own pain killers . My fear was so not needed ! As soon as I arrived Natasha and her assistant were both so friendly compassionate and caring - I really felt heard and looked after . Thanks so much both for helping me through this procedure !

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

I have been using Dr Lach as my GP for approximately 20 years and highly recommend Dr Lach and Essex Private GP services. Appointments are always available and easy to book and the time allocated for appointments makes it easy to discuss any medical problems in detail. I always feel valued and heard and am confident I am getting the best medical advice needed.