Search and find a trustedFind your trusted Doctor

Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

I really liked the doctor and would love to keep him as my cardiologist, even though his diagnosis of my heart attack on Sunday was opposite of what doctor at West Middlesex who gave me an angiogram on Tuesday said. He told me to revert to my old meds, even though I was just given a different prescription at Chelsea Westminster hospital (which I waited 4 hours for after my discharge on Tuesday) He said I need an MRI urgently today or tomorrow at the latest, then ran off.. The secretary said I could not have an MRI anytime before two weeks from now... :( I had an infected arm due to dirty canula Ches Wes hospital never changed or cleaned despite my asking 5x a day for three days while I was in their acute emergency ward there. I didn't ask for anything for my infected arm at Cleveland Clinic but the man who took my blood insisted they will clean that up for me right away, but then a nurse came in and said they could not clean my arm, I needed to make an appointment w my NHS GP for that!! I rolled my eyes and just disinfected it myself at home with a sterile wipe. Amazing such a snazzy clinic had no sterile wipes at hand... The man who took my blood said it was unbelievable that I have to wait 2 weeks for an MRI despite the fact that I have intermittent chest pains so he said he would walk up to receptionist with me. That did not help at all in changing the booking. I have to wait two weeks. Glad i will get an MRI anyways... if I am still alive in 2 weeks!

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

This was my first time going private and can honestly say, that I wish the NHS had the means to provide the level of care and attention that I received during my stay. From the outset, the reception staff were extremely helpful, providing precise directions to my appointment. A welcomed first impression; being greeted with a smile and courteous manner. I didn't have to wait long, before being taken to my own onsuite room. Having your own bathroom takes all the stress away, as to whether or not someone else is waiting. Not having to cart toiletries back and forth also helped, as moving around post-op was difficult enough. It was the little things that made me smile like sky tv, a wardrobe with hangers, HEALTHY food and even milk alternatives. But I digress, as the main stars of the show, were the staff. From Support Services, Radiology, Anaesthetist, Healthcare Support Workers, Nurses, Doctors, to Medical Staff, all provided the level of care, courtesy and respect that made you feel at ease. Time, was the main aspect that I noticed; I never got the impression that staff didn't have the time to spend with me or answer any questions that I had. I had detailed instructions and discussions and never felt rushed or had to wait, after pressing the call button. I would highly recommend St Joseph’s Hospital and look forward to my next visit.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I cannot recommend Dr Riaz highly enough. From the moment I walked into the room, I felt an immediate sense of warmth, kindness, and reassurance. After having consultations with other surgeons, I can honestly say the difference in his level of care, attention, and understanding is completely unmatched. He took the time to really listen to me without rushing, making sure every concern and detail was fully heard and considered. For the first time, I feel completely confident and at ease with my decision. He explains everything so clearly, and his knowledge and professionalism are incredibly reassuring. What stood out most to me was how genuinely kind and compassionate he is. He completely put my mind at ease and turned something that felt overwhelming into an experience I now feel excited and positive about. I truly felt understood, which is something I hadn’t experienced before. The whole experience felt welcoming and well-organised, and I felt supported every step of the way. I’m so grateful to be moving forward with him, especially as he has made the effort to fit me in as soon as possible. I would 1000% recommend Dr Riaz to anyone considering surgery. I have no doubt that others will have just as amazing an experience as I have. An outstanding surgeon and an even more outstanding person.

The Pregnancy Clinic

Obstetrics & Gynaecology

I cannot speak more highly about the Pregnancy Clinic. We attended for a scan at 35 weeks pregnant having had a concerning scan with the NHS and a long wait for follow up. The first conversation with the lovely receptionist immediately put us at ease. We were given an appointment that afternoon, which was above and beyond what we expected. We met with Professor Professor Akolekar who took a thorough history of the pregnancy and listened to our concerns. He made us feel immediately reassured and we knew that we were in the right place. He did an immensely thorough scan where he talked everything through with us so we understood exactly what we were looking at. At the end of the appointment he talked us through his findings from the scan and wrote us a thorough report to give to the NHS, in addition to giving us amazing 3d pictures of our little baby. Pregnancy is an immensely stressful time, particularly when you are dealing with concerning scans, and everyone at the Pregnancy Clinic put us completely at ease and made us feel respected and understood. The environment there is very calming, and nothing feels rushed. We are so grateful to Professor Akolekar and his team for the care they gave us at a really stressful time.

Skylight Psychiatry

Psychiatry

I had a combined assessment for ADHD and Autism involving a face-to-face and an online assessment. Natalie McCarron conducted the face-to-face and Pawel Jaskolski conducted the online assessment. The face-to-face was a positive experience in that Natalie was friendly, respectful and understanding. She gave me the opportunity to dictate the direction of the consultation and this led to an authentic and patient-centred discussion. I appreciated this approach. With her guidance I was able to make connections between my experiences over time to gain a more holistic grasp of my difficulties and my personality. I was perhaps hurrying to cover all relevant aspects of my behaviour, but she reassured me that it would take as long as necessary. Although the online consultation was more of a clinical assessment, I also appreciated Pawel's approach. He was respectful and professional, gave good advice and relatively quickly came to a reasoned conclusion about my condition. I would suggest that other clients in a similar position might benefit from a clearer outline of how the combined assessment works in terms of the two consultations and their precise terms of reference.

Mr Sanat Shah

Orthopaedic Surgeon

I was very nervous at first , but the whole team at The Alexander Hospital were so friendly & caring & soon put my mind at rest with any questions that I had both before my operation & afterwards . During my time at the Alexander Hospital , I was looked after ,at a high level . I am so glad that I had my operations . My quality of life has improved & beyond any doubt Mr Sanat Shah has given me my life back & I look forward to my future with both my new knees . My future prior was looking bleak , I was in such a lot of pain & I had no quality of life & always struggling with the simplest of task .. now with my operations , physiotherapy & keeping up The Alexander teams hard work, with excersise & continuing my physiotherapy workouts at home , my life is good & I couldn't feel more blessed . My life now is good moving forward .

Dr Muhammed A Ottayil

Paediatrician

Dr Ottayil was fantastic with my neurodivergent son, who was struggling with OCD and anxiety when we arrived. From the outset, he was calm, understanding, and took the time to connect in a way that immediately put my son at ease. He was highly informative and clearly very knowledgeable, explaining everything in a way that was both reassuring and easy to understand. I felt confident in his care throughout the appointment. Most importantly, my son coped far better than he usually does in these situations, which is a testament to Dr Ottayil’s compassionate approach. Appointments like this are normally a struggle for us, but this experience was genuinely positive. I’m very grateful for the care we received.

Manchester Private Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 2 more

I recently had an extended tummy tuck and VASER liposuction at the Manchester Private Hospital with Mr. Faisal Ashfaq. Even though it will be a few months before I see my final results, I am absolutely delighted with how things are going so far. Mr. Ashfaq explained the procedure clearly from the start, and the results speak for themselves — he and his team did an incredible job. I would wholeheartedly recommend them. Martha, who cared for me immediately after surgery, was amazing, and Trisha, who looked after me post-op, was fantastic. Their professionalism and support made the entire experience smooth and reassuring. Overall, it was a wonderful experience, and I am very grateful to the whole team.

Dr. Derrick Phillips

Dermatologist

I recently visited Dr Phillips as I was looking for a laser treatment for skin rejuvenation. After a consultation where we discussed different options I decided to go ahead with a laser facial using the Lase MD Ultra. The whole experience was smooth from start to finish, I had numbing cream applied and the procedure was very tolerable. I have been really happy with the results. My skin feels smoother, looks much brighter and make up sits on it really well. The downtime was also minimal (less than a few days) and I really liked the retinoid serum I was given to apply for a few days following the procedure. I will definitely be back for further treatments.

Gynae Expert

Obstetrics & Gynaecology

I didn’t visit the practice on this occasion but received a follow up administrative call from my Consultant. Overall a good experience as I was kept informed by the practice of a minor delay in my appointment time and good advice and medication decisions were provided by speaking directly with my practitioner leaving me feeling understood and confident in my future care. My only minor complaint on this occasion was the line provided by a digitised or computerised call wasn’t always easy to follow (a little robotic in places). But I appreciated everything else. Thank you.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I have to say it was all really lovely and friendly except for reception lady at front door on morning of my surgery. I was early I left my house at 5 am because I thought I was to be there for 6.30 . I couldn't get in around 7 2 lovely lady's let me sit in at front door and said they really were not allowed to let me in and I promised I would sit there till someone came. Very cross and grumpy my anxiety was threw the roof as it was and that lady really needs to be given a course in customer service very rude.. but apart from her everyone else was really lovely

Mr Andrew Evans

General Surgeon, Paediatric Surgeon

i have previously had quite a negative experience having an OGD so was extremely anxious about the procedure. Dr Evans and the nurses were great at offering me reassurance and provided the calming environment i needed. The procedure wasn’t rushed which i definitely think helped me, he took time to explain the procedure and listened to my concerns. I 100% had a much better experience this time so thank you!

Miss Lydia Chang

Ophthalmologist

Ms Chang ensured that I was well-informed about the procedure and answered all my questions patiently with detailed explanations. She is a supreme professional with a courteous bedside manner and meticulous in her approach. I had great confidence in her experience and skill which was borne out by an excellent end result . I would recommend her wholeheartedly.

Mr Rajen Tailor

Ophthalmologist

I have had several visits over the last 18 months to Mr. Rajan Taylor, who has conducted two cataract operations and additionally complementing these with Hydrus stents to lower the intraocular pressure for long-term maintenance of Glaucoma. Each time Mr. Taylor explains everything in simple to understand terms, he is utterly professional

Mr Kevin Kong

Physiotherapist

Kevin is a fantastic physio. He very quickly identified the root cause of my problem, and worked with me to resolve. He provides access to a portal for all the exercises and stretches which is great if you are on the move a lot like me. I had been in intermitten pain for some time, my only regret is I didnt see Kevin sooner than I did.

Mr Harun Thomas

Breast Surgeon

I had to have my breasts checked and the dr was very kind and professional and so was the nurse that I first saw. Then I saw the mamogrammer and she was very nice too. Lastly I saw the dr who scans the breasts and she and the chaperone were nice and friendly too. In an embarrassing situation, they all made me feel comfortable.