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Miss Natasha Choudhury

ENT Surgeon

I feel Dr Choudary explained what would happen clearly enough , but as is often the way with consultant surgeons, they are often lacking in empathy towards the patient. I felt that as a paediatric consultant she might have been a little more personable towards my young daughter to put her more at ease. Drs and consultants can often become desensitised to patients after a period off time, and this was the impression we were given too. Smiling more, engaging more with the child on a level that the child can understand and appreciate is what is required. Her interaction was very professional but rather aloof and cold. When children have to have a camera down their nose for the first time, when it gets towards the point of being rather unpleasant, there was very little empathy or change of tact to help get my child through the experience, to reassure them, and take some of their fear away. Our own GP has a wonderful, playful way with my children to engage with them to get their cooperation and explains things very well to them, whilst respecting and listening attentively to their questions or concerns and making sure to address these , to put them at ease in the appointment. A smile, and being more animated with kids goes a long way to wards getting them on board.

Dr. James Howard

Cardiologist

I had an exceptional experience with Dr Howard and cannot recommend him highly enough. From the outset, the consultation was calm, professional, and reassuring. The cardiac MRI itself was conducted efficiently, but what truly set this experience apart was the time and care taken afterwards to explain the results. The findings were explained clearly, systematically, and in a way that was both thorough and easy to understand, without being rushed or patronising - this shouldn’t be taken for granted! I’ve had previous imaging visits where I didn’t feel like I fully understood the results or the next steps. Every question I had was addressed thoughtfully, with clear reasoning and genuine engagement. I truly felt heard by Dr Howard. It was obvious that this was a clinician with deep expertise, but also someone who places real value on patient understanding and reassurance. I left the appointment feeling fully informed, confident in the conclusions, and reassured about my future care. I felt like I received outstanding clinical care, combining excellent diagnostic expertise with exceptional communication and genuine warmth. I would not hesitate to recommend Dr Howard to anyone seeking high-quality, patient-centred cardiac care.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Prof. Ben Miranda

Plastic Surgeon

I met Professor Ben Miranda at the Spire Wellesley hospital in Essex. He was very approachable and I felt comfortable explaining my condition to him. He showed genuine interest and we discussed my options. I was booked in for surgery very quickly and the communication from his office was prompt and concise. On the day of surgery I felt completely at ease. We discussed the procedure again and I was excited to start! We chatted throughout the procedure, it all felt very calm. Before I left the hospital, I knew about the aftercare, what to expect in terms of recovery duration and my follow up appointments were all booked in. The whole experience was so much easier than I thought it would be, it's been a total pleasure being in Professor Miranda's care, I genuinely couldn't be happier with this whole process. Would highly recommend him for your surgery, he's not just a great surgeon, he's a very warm and considerate man.

Mr Edward Pringle

Ophthalmologist

I was seen by Mr Pringle this afternoon, for nearly half an hour. From the outset his attitude was one of calm professionalism. He took great care to explain to me in layman's language what the problem was with my left eye. He employed several complex-looking machines with which to examine the eye, and was comfortingly expert in the way that he described exactly what he was doing at each juncture. He seemed to understand my nervousness at having large machines very close to my injured and vulnerable eye. He was able to put me at my ease; and, he managed to keep me at my ease - which for a nervous soul like me, was just so important. At the end of the session I felt I knew what my problem was, and I understood what the prognosis and the likely timescale were. In conclusion, I can't rate Mr Pringle too highly.

Dr Nithya Ratnavelu

Obstetrician & Gynaecologist

I can’t thank my consultant enough for the support and care I’ve received with my endometriosis and adenomyosis. From the very beginning, they listened seriously to my symptoms, took my concerns on board, and made me feel completely understood and validated. Their knowledge and reassurance throughout the process has been so helpful, and they’ve guided me through my options with kindness and professionalism. It’s made such a difference finally feeling supported and properly looked after. I’m truly grateful for their help and would highly recommend them to anyone needing specialist care for these conditions.

Woodthorpe Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 12 more

I had a two night inpatient stay recently after having fairly major surgery at The Woodthorpe Hospital. The individual and quality care I received from my Surgeon, Anaesthetist and Nursing staff made my experience a very positive one. The room was well equipped and the food was good, with every need catered for. Special thanks for making allowances and letting me stay until late in my room on day of discharge. I would definitely recommend this hospital for an overall positive experience.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

All staff at Vermilion are friendly yet very professional. I had an emergency referral after losing four front teeth in a sports accident. Every step of my treatment was explained simply yet in detail. This was especially important for me, a stroke survivor, who has difficulty understanding things. My entire treatment was gentle and painless. I was looked after exceptionally well by reception staff, dental nurses, dentists, hygienists. Would recommend Vermilion Kelso 100%. Thank you

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

My visit was well run with all preparations going smoothly. Apparently it was rather difficult to waken me after the operation and therefore had to remain overnight. I was told that I would be contacted approximately four weeks after, but this didn’t happen. I would have liked to have been explained the reason for the problem with my awakening as it might be useful should I need a general anaesthetic in the future.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The admin side of things was a bit bad. Had the wrong shoulder down for surgery and even though said it would be changed still had the wrong shoulder listed on day of surgery. Unfortunately I am in the process of compiling an official complaint regarding the nurse I had on the day of my surgery, worst nurse I have ever had in my 52 years on Thai earth. Truly awful and needs to be removed from the ward.

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

Always very friendly, attentive, a well-stocked childrens waiting room. On this latest visit we did have a slightly bizzare situation where we arrived, were checked in, weighed and measured, and put into the waiting room. We then received a phonecall - from the next room - explaining that we were late for our appointment. They were very embarrassed and there was no harm at all. Funny though!

Dr. Finbar McGrady

General Practitioner

I had a small growth on my upper lip which expertly diagnosed by Dr Finbar. 9 days later the growth was removed and the report showed the lesion was benign which was great news. The whole experience from the initial consultation was very professional, friendly and reassuring. Thank you so much to you and your excellent team. I have no hesitation in recommending Dr Finbars Skin Clinic. David K.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Excellent service from my first appointment to my surgery date and aftercare. Wait times from my initial consultation to operation date was not too long at all. Mr Nikhil Nanavati remained professional and efficient at all times. Always happy to discuss any concerns. I would definitely recommend his expertise to anyone who made need foot surgery. Thank you so much once again.

Dr. Nina Muirhead

Dermatologist

Dr Muirhead very friendly, empathetic, highly professional and very experienced. She conducted a thorough investigation of my skin and was excellent at listening to my concerns. She was able to offer very practical advice about managing my skin issues and prescribed appropriate cream and medication to address my skin condition.

Mr Kevin O'Neill

Neurosurgeon

We had an appointment with Mr Kevin O’Neill. He was so kind, compassionate and understanding. He took the time to explain things really well including showing scans etc. I felt reassured by what he said, also highlighting that my situation could have been handled better and he left an open door.