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The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

Mr Kyle Gilmour

Obstetrician & Gynaecologist

I recently had a hysteroscopy procedure carried out by Mr Gilmour, and I honestly cannot thank him enough for the outstanding care and compassion he provided throughout my experience. From the moment I met him, his kind eyes, calm demeanour, and gentle nature immediately put me at ease. He took the time to explain every detail of the procedure clearly, ensuring I fully understood what would happen and why it was necessary. During the procedure, he removed multiple polyps and discovered that my uterus was bulky, which required an endometrial biopsy for histology. Despite this, I never once felt anxious or distressed. I was under general anaesthesia and woke up feeling completely safe, secure, and very well cared for by both Mr Gilmour and the incredible nursing staff. This was my first experience going private, and I can honestly say it exceeded all expectations. The entire team was so reassuring, professional, and kind even the anaesthetist made sure I felt calm and comfortable before the procedure began. I am now home with only minor cramps, which is nothing compared to the symptoms I had before. I feel as though a huge weight has been lifted, and I’m finally on the right track thanks to Mr Gilmour’s skill, expertise, and compassionate approach. I will be seeing him again in a few weeks for my follow-up appointment, and I feel confident knowing I’m in the very best hands. Thank you again, Mr Gilmour you are truly an angel on this earth. Your care has made such a difference to my life.

Great Western Hospitals Private Healthcare

Vascular Surgery, Audiology, + 16 more

The booking part of the process was the only thing that could be improved. Took a log time from seeing the consultant to being contacted. The staff member was quite abrupt and inflexible. I was on my way out of the door at the time (7.30pm) and she didn’t seem empathetic to this. No way for me to text the information required in (BUPA details which the hospital already has been sent!). So I was told to call back next day to recite the information. I was offered a single booking time…take it or leave it! The actual appointment and scan was faultless. Friendly and empathetic staff greeted me, were on time (in fact early!) and the whole process was smooth and the scans explained to me clearly and were done quickly. I am however still awaiting the results…so turn around is nearly a month from reporting my concerns about cancer recurrence,

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I was referred by my GP to RTN via Right To Choose and I have been diagnosed with combined type ADHD. I wanted an assessment which was thorough as I have other conditions such as anxiety, and it was very comprehensive. I felt like my full history was properly reviewed and explained to me. The assessment process was also vulnerable to go through, especially as an adult in my 40s, but all the staff I spoke to via email or face-to-face were very kind, supportive and validating. Thank you. My overall experience was excellent and I would highly recommend RTN to others. My one small piece of feedback is whether you can incorporate a save button in the online forms. I find form-filling quite overwhelming and I think it would have helped to be able to do it in stages.

Mr Luca Sabatini

Obstetrician & Gynaecologist

recently had a HyCoSy procedure performed by Dr. Luca Sabatini, and I couldn’t be more grateful for the care and professionalism he provided throughout. From the moment I arrived, Dr. Sabatini made me feel at ease with his calm, reassuring manner and clear explanations of each step. He was gentle, respectful, and attentive to my comfort, which made a potentially stressful experience feel manageable and even empowering. His expertise was evident, and I appreciated how he took the time to answer my questions thoroughly. The procedure was carried out with precision and kindness, and I left feeling well-informed and genuinely cared for. Thank you, Dr. Sabatini, for your exceptional care and for making a sensitive procedure feel safe and dignified.

Mr Giles Davies

General Surgeon

This was the second time I visited Dr. Davies (the first time was just after I gave birth and the second time was after I ended breastfeeding) and I was 120% satisfied with both visit. His knowledge about the change of women body after the birth is impeccable. He understood the struggles and concerns new mums would face and provided personalised advice which made me feel reassured and help me to regain my health confidence back. I will definitely go back to him in future as necessary. All staff including the receptionist and clinical assistants are friendly and professional too.

Dr Neil Srinivasan

Cardiologist

I have received a Pacemaker and undergone an AV node ablation. Dr Srinivasan made the whole thing understandable and almost anxiety free. It was amazing to watch Dr Srinivasan and his team working together like a well oiled machine when the Pacemaker procedure took place. As a result, I am always happy to put friends and acquaintances at ease when they are facing such procedures after my excellent experience. Dr Srinivasan is a caring doctor, and this shows in his interactions with his patients. I am grateful to him for his care and attention.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

Recently admitted for a procedure under Dr Hunter at the Lisburn Road Hospital. Staff here have been so polite, professional and helpful, seeing to my every need and request. After previous surgeries for the same condition, Dr Hunter has been the most thorough clinician i have been assessed and treated by. He and the staff have kept me updated and reassured on the treatment I required. All staff from Consultants to Domestic Staff have been professional courteous and extremely approachable throughout my stay.

Dr Simon Campbell

Gastroenterologist

I had an outstanding experience with Dr. Campbell at Capsule Clinic. He was incredibly kind, patient, and genuinely caring throughout my entire visit. It’s rare to find a doctor who takes the time to listen so attentively and explain everything so clearly. Dr. Campbell’s knowledge and professionalism gave me complete confidence in my care. He provided excellent advice that was both practical and easy to understand, and I really felt like he had my best interests at heart.

Mr Dean Michael

Orthopaedic Surgeon

Mr Michael has just replaced my hip. I am almost back to normal after just 6 weeks (although I am only 53). I met him yesterday for my 6 week consultation. His instructions are clear, and easy to understand. He gave me the confidence to go out and try my pitching wedge on the golf range, which I will do this weekend! Very pleased with his attitude, and very pleased with the results so far.

Dr Joel Newman

Haematologist

Following my recent diagnoses, I wanted a 'second pair of eyes', to help me make sense of a rather (for me) complex information. Hence, making an appointment to seek Dr Newman's opinion. I found him extremely helpful, as he was patient and able to help me understand the pro's and con's of my particular position, and for that, I am immensely grateful to him. I highly recommend him.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I attended the specer wing on Saturday the 1st of November 25 as I had a problem with my eye seeing purple spots i was given a full eye examination and the doctor said all looked ok with my eye so I went to my GP and with the headache thought it could be migrane.so I took some medication and glad to I feel much better. so thanks for the good service G owen

Mr Jason Ho

Ophthalmologist

I would highly recommend Mr. Ho to anyone who is looking to have cataract surgery. I was an extremely nervous patient and very much appreciated the kindness and support Mr. Ho gave me during my two successful cataract surgeries. He is an exceptional surgeon, who shows professionalism,§ and understanding throughout the whole procedure.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I was so glad to be referred to the clinic. The thoughtfulness and kindness of their approach was great; the explanation of potential treatments and, of course most important, the treatment itself was excellent and reassuring. It made what had felt like a major health hurdle really manageable.

King Edward VII's Hospital

Allergy Medicine, Cardiothoracic Surgery, + 25 more

I was seen immediately upon my arrival for my appointment An MRI was organised I suffer intermittent hip pain and difficulty sleeping when it is bad I was advised that hip surgery is on the card but not to rush into it. I was shown exercises and advised on pain relief. All helped enormously

Freedom Vision - Gateshead

Ophthalmology

It was a follow up appointment to my cataract surgery in North Tyneside. I am delighted with the results. To have vision I have never had is an amazing gift. Everyone involved has made it quick, easy, painless- looking forward to second eye operation in a few weeks! Thank you so very much.