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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The receptionist knew I had travelled from North Wales to see the best spinal surgeon in London and was looking to get my scans same day upstairs but had nothing for that day very kindly said couldn't see anything at Portland place. As we walked out the the ground floor we thought to ask about the other clinics. So we asked the receptionist sat to the far right as you walk in. Instead of checking to see what was available she had this scowl on her face and basically said "computer says no" - she didn't check availability for CT, X-RAY & MRI we had informed her we forgot to ask and she responded "well im sure my colleague looked at all options anyway". Could you check anyway Mr Russo assured us it was possible? "Too busy". We didn't want to make a scene, but felt it very insulting and disrespectful that she didn't actually check anything as we felt she was being prejudicial or in a poor mood. later I got a call from a helpful member of staff who actually informed me that they could fir me in for all 3 appointments same day. So as it turns out we were right. Just goes to show how miserable a member of staff is if they are willing to make someone with a spinal disease who can barely walk suffer or pay another £700 visit to London + 150 for the consult via private insursnce. Very upset about this person and the receptionist to Vitorio Russo is very unhelpful I had to be very rude to get him to do his job TWICE and in all honesty he has yet to do his job. It's like the place is filled with lazy unhelpful people with zero empathy/sympathy. If they walked a day in my shoes... I need not finish the sentence. Sort the staff out. This is unacceptable especially given this is a private clinic. The NHS are kinder... And That's saying something given the dragon receptionists I've met.

dentalessence - Sompting

Dentistry

I was seen by a young male dentist (apologies, he did tell me but I can't recall his name and it isn’t listed on the website – perhaps he is new). He was professional, informative, and efficient throughout my appointment. As I’m allergic to local anaesthetics, fillings can be particularly uncomfortable, but he was very reassuring and took great care, as did the dental nurse. By far, this has been the best service I’ve experienced at the practice to date. My only critique is not directed at the dentist himself, but rather the practice’s policy. Over the past couple of years, I’ve noticed that patients cannot book a filling replacement directly without first having a pre-booking consultation. This essentially doubles both the cost and the time needed off work. In my case, a chipped filling was causing pain due to decay, and it was obvious that a replacement filling was required. I had to insist several times when booking that I did not need a pre-assessment, only a filling appointment. Given that I am a private patient and a silver filling costs almost £200, being charged for an unnecessary pre-booking simply to confirm what is already evident feels unreasonable.

Miss Iranthi Meththananda

Obstetrician & Gynaecologist

I recently had the pleasure of being treated by Dr. Iranthi Meththananda, and I cannot express enough gratitude for her exceptional care. After visiting several private doctors who dismissed my concerns and made me feel like I was being irrational, finding Dr. Meththananda was a breath of fresh air. From the moment I arrived, Dr. Meththananda demonstrated remarkable empathy and understanding. She took the time to listen to my symptoms and concerns, explaining everything in a way that made me feel heard and valued as a patient. Her calm demeanor and genuine interest in my well-being reassured me during what could have been a stressful time. I underwent laparoscopic surgery under her care, and throughout the process, she was incredibly supportive and thorough. She ensured that I understood every step of the procedure, which made me feel much more comfortable. Dr. Meththananda is truly dedicated to her patients, and it’s evident that she cares deeply about their health and recovery. I wholeheartedly recommend her to anyone seeking a compassionate and skilled physician. Thank you with all my hart!

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Cardiology, + 7 more

From our very first meeting through to post-surgery care, Prof. Khalaf was nothing short of exceptional. He took the time to truly listen and guided us with great care, recommending what he believed to be the best course of action to support our future fertility plans. His light-hearted and reassuring manner helped ease any anxieties I had, giving me confidence that I was in the very best hands. What stood out most was his clarity, he explained everything thoroughly, leaving no room for confusion, and always invited us to share our expectations so he could manage them realistically and compassionately. His professionalism, combined with his genuine kindness, made us feel respected, supported, and safe throughout the entire process. We are deeply grateful for the outstanding care he provided and could not be happier with the experience. Thank you, Prof. Khalaf, for making such a challenging journey so much more reassuring.

The Royal Free London Private Patients Unit

Breast Surgery, Cardiology, + 18 more

I was admitted in an emergency under a consultant physician. I had an infection with dehydration.The admission procedure was very calming and welcoming.. The nursing staff were so friendly and my initial care was exactly what was needed to start my treatment and recovery. The consultant had sent a plan of action which was put into action immediately. All very professional, no fuss and reassuring. My room was very comfortable, all I needed for my needs. Catering was similarly a high standard, good menu and choice as to my appetite and ability to eat. All the staff were great and responded very quickly if needed. I was very impressed with my care and the attention I received. The attitude of everyone was just what was required to get me better.

Dr Rachel Byng-Maddick

Rheumatologist

Dr Byng-Maddick is an expert that makes you feel at ease. She effortlessly takes notes as we speak (which is sent as a letter almost immediately as I left the consultation). She is able to talk about the mudane aspects of daily life (cycling in London) while dealing with my very deep concerns about why I am constantly sore and unable to move. Examination was quick and professional and I was quickly sent (and seen) for bloods and scans. She provided an interim diagnosis and prescription for my pain and I was on my way. Within two days, I was pain free for the first time in five years. I had a video consultation with her the following week and she was able to report on my bloods/scans. I think that she is fantastic.

Mr Robert Lee

Orthopaedic Surgeon

From the outset, Dr Lee gave me all the confidence I needed, in order to proceed with a two stage ALIF and PLIF surgery. He explained my condition to me in detail and explained why surgery was the best option and I had complete faith that he was the right person to do this procedure. He is extremely kind and understanding and always takes the time to answer your questions, before, during and after surgery. He has such a reassuring bedside manner and he has a fantastic team who support you throughout the process. I am now 4 months post operations and he is still caring, responding and encouraging me through the course of my recovery. He really is a highly skilled surgeon and a very kind man.

Lyfe Health - Bournemouth

Nutrition, Orthotics, + 4 more

I was looking for someone local to get some therapy for my frozen shoulder, I have to say when I looked at the cost I was slightly taken aback! Now I look at the cost as very little in comparison to the fantastic results I have had! From the start, Andy, Ben and the team have been incredible….when I started I could hardly move my arm and in so much pain, some 5 weeks on I am completely free of pain and my motion in my shoulder is as good as it was some years ago. I would thoroughly recommend Lyfe Health.

Dr Nisith Sheth

Dermatologist

I had an excellent experience with Dr Nisith Sheth. From the very first consultation, everything was handled with the highest level of professionalism, care, and clarity. Dr Sheth took the time to explain each step thoroughly, which really put me at ease. The small operation I underwent was carried went smoothly. The aftercare and follow-up were also impeccable. I felt completely reassured throughout the whole process. I cannot recommend Dr Sheth highly enough – truly outstanding in every respect.

222 Healthcare

General Practice (GP), General Practice (GP) (Video Consultation), + 6 more

The nurse who did the pre visit assessment was amazing. She was very friendly & put me at ease and explained exactly what was happening. I was sent an easy to read comprehensive report of my results prior to seeing the doctor which was great as I could go prepared with my questions. Again, he was very friendly & put me at ease, also carried out further tests, explained my results and advised accordingly. I really really recommend anyone thinking of seeking medical advise to use them.

Mr Alex Swanton

Obstetrician & Gynaecologist

My experiences with Mr Swanton have been nothing short of excellent. He’s very kind, listens well, understanding and very clear in his explanations. He was reassuring immediately before he operated and visited twice straight after. He performed a laparoscopic hysterectomy with such skill and precision that you’d barely know I’d had the operation. His PA Emma is incredible - efficient, responsive and, well, just lovely. Delighted with my care and can fully recommend Alex and his team.

Coriel Orthopaedic Group

Orthopaedic Surgery

Mr Wilkinson was highly recommended to me regarding bunion removal. An appointment was arranged quickly and efficiently and I found him to be very professional and easy to talk to. He explained the procedure and addressed my concerns. His support team are caring, professional. and sympathetic. I recently had bunions removed on both feet. I have been supplied with an after-care pack, pain relief medication and ongoing care is being provided.

Mr Hariom Sur

Urologist

My father has been seeing Mr Sur over the last two years and today was a 6 monthly check of his bladder. As ever we could not ask for more. Mr Sur treats my father with the utmost respect and is clear and precise when explaining things. My father is 87 and always comes away from his appointments praising the care he has received from Mr Sur. We have been so lucky to be under Mr Sur's care throughout my father's bladder cancer diagnosis.

London Bridge Sports Medicine

Sports & Exercise Medicine

Was treated by Dr Raiman. Unhurried and attentive with an easy and thoughtful manner. Accurately identified problem and his prediction was ultimately the correct diagnosis. Very pleased to be offered range of optional conservative treatments instead of rushing to immediate intervention. Appropriate treatment by medication and physio which cured issue effectively with minimal fuss. Overall, a comforting and reassuring experience.

Ms Sarah Lawson

Physiotherapist

Having broken my ankle, minor break but nonetheless required physio, I was lucky enough to be recommended to Physio Remedies. Sarah Lawson was fantastic and really progressed my rehab so I could get running again which is my passion. Not only that, we worked on my foot and ankle positioning and flexibility which has paid huge dividends beyond just getting me back to full fitness. Highly recommended.

Mr Shailesh Agrawal

ENT Surgeon

I recently saw Mr Agrawal for ongoing vertigo and dizziness. He was very friendly, professional, and seemed genuinely interested in my situation. I felt well looked after throughout the appointment. He explained everything clearly, including the follow-up plan and next steps, which gave me a lot of confidence. I would recommend him to anyone experiencing dizzy spells or balance issues.