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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Colicci Aesthetics

Cosmetic (Aesthetic) Medicine

Giacinto is by far one of London's most skilled aesthetic nurse practitioners. Having worked for a group of plastic surgeons in the past, I received my 1st ever botox & fillers treatment on my 50th b'day from a leading Consultant, Plastic & Reconstructive Surgeon, Ms Effie Katsarma. After I left the hospital/ industry, I was eager to find an aesthetic nurse practitioner who could maintain her high standard of work. My research eventually led me to Giacinto. I'm particularly fussy & wanted a medically qualified & skillful aesthetic nurse with a keen, creative eye. I knew instantly Giacinto was exceptional. He has been maintaining my ongoing botox requirements for approx the past 7/8 yrs. I've also recently had profilio & fillers for the 1st time at his Harley St practice. He never tries to upsell, is highly knowledgeable & always achieves a fantastic aesthetic result (no bruising!). He is an absolute pleasure to deal with, I trust him implicitly & wouldn't dream of going to anyone else... I highly recommend him.

Mr Jan Herzog

Orthopaedic Surgeon

Two consultations with Mr Herzog were very satisfactory. He was clear about wanting to make his own mind up about my problems rather than relying at all on previous views from others. I found that very reassuring. After an MRI scan he was able to talk me through in detail about all the issues, pros and cons etc. and outline options for the future. He made clear what would probably happen without intervention - something no one else had done previously. That made it so much easier for me to go ahead with an operation. The surgery went forward very quickly and successfully. I saw Mr Herzog before the operation and twice afterwards. His concern for my wellbeing was very obvious. His manner was delightful, which helped me to have full confidence in him. I am delighted to have chosen him as my Consultant and would recommend him unreservedly to others.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

I saw Alex Townsend for a running injury on my foot/ankle via Bupa. He was very professional, provided great care, and was excellent at communicating his thought process as he inspected my injury. He was efficient and determined in getting me the necessary follow ups booked timely when I told him I had an upcoming race. He referred me to Dr. Burdon who was also very professional and provided great care. After our follow up, Alex provided me with useful training resources for foot taping and running. He performed walking and running gait analysis on me. It was insightful to hear his analysis, and it formed the basis for him to refer me for additional foot physio appointments to strengthen my foot and minimize chance of future injuries.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

Andrew was incredibly patient, understanding and clearly addressed my questions and concerns. He made me feel comfortable to be open and honest and the experience has reinstalled a greater sense of faith in healthcare services in general. I suspect I have ADHD and am diagnosed with generalised anxiety and engaging with healthcare services can be very difficult for me but Andrew was genuinely the nicest Dr I have ever been seen by. If all drs where like him I would have no issue engaging with services and being open and honest. His attitude was professional, attentive and understanding and I felt I was able to be myself without stigma or judgement.

Dr Kathiuska Kriedt

Fertility Medicine

No words can describe how we feel about our experience with Dr Kat. We had been trying to conceive for almost 3 years, I have been through a laparoscopy, HyCoSy and more scans than I can remember, with absolutely zero explanation to why we weren’t getting anywhere. Thanks to our NHS consultant, who recommended we see Dr Kat after we asked her who is THE best fertility Dr, we have just had a positive test just ONE CYCLE after seeing her! Dr Kat’s kind and calm nature, impressive knowledge and scanning skills put us at ease immediately, we cannot recommend her enough. We are both amazed and in shock! Thank you Dr Kat you have changed our lives! ❤️

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

My stay at Delamere was incredible I would highly recommend it. The staff were so friendly and nice, every single one of them knew my name from day 1 which made me feel a lot more comfortable and safer. The structure of the groups and days were well thought out through. Every group was informative, engaging and interesting. They offer many 1-2-1 sessions to allow for a more focused therapeutic approach, all the therapists and mentors were highly knowledgable and compassionate. The food was great with plenty of options and flexibility. I’m very thankful to have got to stay here.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

I was referred by my own dentist as he felt specialist treatment was necessary, following an abscess. Treatment was required urgently as I was due to travel abroad and did not want a repeat of the abscess. Dr Naidoo was able to see me and start root canal treatment before I travelled, describing the treatment in detail so that I could make an informed decision. I was seen on return to this country and treatment was completed. The treatment was painless ad the quality of care was excellent. I would have no hesitation in recommending Dr Naidoo and Vermilion Kelso

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

From the very first consultation, Mr. Rahim Kaba put me at ease with his calm, professional manner and clear explanations. He took the time to answer all my questions, ensuring I fully understood the aqua ablation procedure and what to expect. On the day of the operation, his team was attentive and reassuring, and I felt confident I was in the best hands. The procedure itself was smooth, and the recovery has been far easier than I anticipated. I noticed improvements quickly, and the results have genuinely made a positive difference to my daily life.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Scheduling surgery for my son was a nerve-wracking experience, but from the moment we entered through the front door and met the caring receptionist and nurses, especially Cordelia, I felt reassured. Dr. Hamid Daya, the consultant, was gentle and attentive. The hospital was spotless and well-maintained, which gave me peace of mind. Overall, I am grateful for how smoothly everything went and for the compassionate care we received.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I was referred to Mr G Reddy as I am in desperate need of a knee replacement. I could not be happier after seeing Mr Reddy. He listened to me, he was kind and empathetic and was reassuring. The receptionists were attentive and engaging. The nurse who measured my height and weight was helpful and friendly. My experience was completely positive and cannot thank everyone enough.

Dr Arjuna Imbuldeniya

Orthopaedic Surgeon

Dr Imbuldeniya was so welcoming and made sure to understand what had happened to date before suggesting the way forward. He took time to go through the options, how he intended to carry out the procedure and the aftercare. He answered my questions and reassured me on a number of matters. He was professional, friendly and just so kind. Thank you.

Dr. Amrit Lota

Cardiologist

I came into the consultation with high expectations of learning what they had found in examining my heart. The clear presentation of their findings and a clear presentation of the way forward with my care was reassuring. I greatly appreciated that my questions were answered. I want to thank Dr Lota for his excellent presentation and care.

Mr Stephen Tai

Orthopaedic Surgeon

I had several conversations with Mr Tai before my hip replacement and I was fully confident I was in good hands. He talked through everything and answered all questions / concerns I had. Recovery has been amazing and I am very happy with the results. I would definitely recommend and will be returning for my other hip when the time comes.

Mr Ahilan Kailaya-Vasan

Neurosurgeon

I have had a really good experience. Nothing was too much for any of the staff involved. Mr. Vasan is most helpful and has explained things to me along the way. With his expertise and the helpfulness of his Private medical secretary Rosée J have nothing but praise for the team.

Dr Jason Dunn

Gastroenterologist

I’ve seen Dr Jason Dunn a few times throughout the years! I always appreciate that no matter how small the matter was or how repetitive I was, he always listened attentively and demonstrated high standard of professionalism by explaining and answering my every question.