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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had two appointments at 24 Portland Place. The first was for an US of my right foot at 11:40, the second one with Mr Losseff at 12:45. No problem with the first one but with it was with the second one. As I finished the US procedure around 12:05, I went to the 2nd floor to wait for Mr Losseff's appointment at 12:45. I asked the receptionist whether he was running late and she responded negatively. As time passed and it was getting near 13:00, I asked the receptionists whether he was running late. Negative answer again. I enquired again around 13:10 as I had to take a train back to Oxford at 14:10. Mr Losseff called me at 13:40 and he was concerned about me not appearing on the screen despite having registered on the main reception desk. As he did not see me on his screen, he saw another patient. He was extremely kind and concerned about timing. He is a kind, and caring person and excellent neurologist. As I complained to the receptionists on the second floor, the problem was with the initial registration on the main reception desk. This has never happened to me, my husband or my youngest daughter who are patients of Cleveland Clinic. It would be good if it does not happen again. Check when patients have more than one appointment please and that they this information is transmitted correctly to the corresponding floors' reception desks. Thank you.

Mr Tony Chalhoub

Obstetrician & Gynaecologist

Initial consultation review - I had an excellent experience with this consultant. Tony was highly professional, thorough, reassuring, and incredibly patient, with great communication throughout. Tony never rushed me and took the time to listen and explain everything clearly, which made me feel genuinely supported. After struggling to get help through traditional GPs and hospitals, this level of care made a huge difference. I also want to highlight his secretary, who truly went above and beyond. She was friendly, attentive, and clearly cared about my needs. Together, they made the entire experience feel supportive and compassionate. I’m very grateful for the care and kindness I received and would highly recommend them.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

I had a really positive experience staying at Nuffield Hospital. From admission to discharge, the staff were friendly, welcoming and kind. Everyone I interacted with was attentive, reassuring and helpful, which made a big difference during surgery and early recovery. Even when things were not perfect, such as not having a post-surgery bra in my exact size and sending me home in one that was a bit too big in the cups, the care and effort from the team never wavered. They handled everything with warmth, professionalism and good humour! Overall, I felt well looked after, respected and supported and I am very grateful to the staff who made what could have been a stressful experience feel calm and manageable. 💗

Deben Private GP Services

General Practice (GP)

The Deben private GP service was thoughtful and reassuring throughout. Treatment was prescribed promptly in anticipation of a potentially serious issue, with careful follow-up and an appropriate referral arranged swiftly. The clinical reasons behind each decision were explained clearly, providing reassurance and clarity at every stage. Both the doctor and her nurse colleague were attentive and empathetic, communicating openly and taking time to discuss symptoms and next steps. Nothing felt rushed, and explanations were calm and easy to understand. A genuinely supportive, patient-centred experience - calm, kind, and reassuring from start to finish.

Mr Nicholas Hodgins

Plastic Surgeon

I cannot recommend Mr Hodgins highly enough. From my initial consultation to my final post-operative follow-up, the entire experience was seamless and professional. Mr Hodgins took the time to explain the procedure in detail, ensuring I understood both the risks and the expected outcomes, which immediately put my mind at ease. The surgery itself was excellent and the recovery has been even smoother than anticipated thanks to his meticulous technique and clear aftercare instructions. If you are looking for a surgeon who combines world-class expertise with a compassionate bedside manner, look no further. He and his team are absolutely amazing.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I arrived 30 minutes early for my appointment and when I booked in I was able to go straight through to the treatment room. The consultant and 2 nurses were so good with me. They could all see how nervous and anxious I was but made to feel at ease (even held my hand). The procedure was over very quickly without any discomfort. The part that took the longest was booking my next appointment as the computer system had gone down through no fault of anyone at the desk. After that I got myself a cup of coffee and sat and relaxed until it was time to get my bus. Altogether a much less harrowing appointment than I thought it would be!

Prof. Yeng Ang

Gastroenterologist

Prof. Ang is the BEST, KINDEST, CARING gentleman I have ever seen for my medical condition that I have had since I was 17! He is always on time, he is so welcoming, warm and friendly and he is so knowledgeable. I always feel looked after and cared for in full when I have been to see Prof. Ang his care for patients is first class. I am so grateful that I found him a few years back as he is the only person who has given me some normality to my life. Thank you to his secretary Danielle as well as she is so efficient, kind and speedy. Thank you for everything I will 100% recommend you to anyone I know.

Dr Shakil Rahman

Respiratory Doctor

I have been a patient of Dr Rahman for over 20 years. He always takes time to see one and one never feels rushed. He explain's your condition and treatment. Although I have seen Dr Rahman due to a respiratory condition he takes a holistic approach and has saved my life when I had kidney failure and a rare auto immune illness. I have the utmost respect for Dr Rahman and have been so lucky to have him treat me. I would highly recommend Dr Rahman to anyone. I should also add his PA Emma is also exceptional and she has helped me dealing with hospitals and my medical insurers.

Mr James Smith

Orthopaedic Surgeon

I can wholeheartedly recommend Mr James Smith. His warm and reassuring bedside manner put me completely at ease instantly. Before our consultation, it was evident that he had thoroughly familiarised himself with my file. He was incredibly personable and took the time to listen carefully to my concerns about ‘next steps’. He explained everything clearly and simply, never rushing me. I left the hospital feeling very happy with my choice of consultant.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The procedure was so quick from the start to finish. Very pleasant staff. The good thing is I wasn't waiting too long so I was straight in & out within an hour & a half. Dr. O'Donnell is very efficient & brilliant at what he does. He is a very nice person very down to earth. Highly recommend him if you're thinking about going to get any type of bein treatment at all. Nothing was awkward at all & I was made to feel very comfortable.

Mr Rahim Kaba

Urologist

The whole experience has been an overall success and I would recommend the procedure to any man thinking of going down the same route. The outcomes have been positive in every level. My urine flow is back to where it should be and without any loss of libido. The early stages of having to wear a catheter was most uncomfortable but medium to long term I see aquablation as a very helpful procedure

Mr Stephen Blair

Vascular Surgeon

My visits to the clinic were as good an experience as they could be! With far less pain than I had anticipated. I was always treated in a kind and friendly manner and time was given to ensure I had good understanding. The team are extremely professional and experienced and I felt confident in their capable hands. My legs now have no visible veins and I am extremely grateful to Stephen.

Optegra Eye Hospital Hampshire

Ophthalmology

I only had to wait about 10 minutes and I was called in. I saw the nurse first and answered various questions and then a further 10 minutes I went into see the doctor I have seen before. She gave me a thorough examination which included a scan. I was given new drops and some eyelid cream. I left very satisfied with my examination and treatment I was given. Thank you.

Butterfield Osteopathy

Osteopathy, Paediatrics

Joshua started by reviewing how I was and I showed him the exercises he'd taught me. Then he asked my opinion on what I felt was important to target next and helped with exercises for that. He also made a video on my phone of an exercise, talking me through it, so I could remember it. Unfortunately I don't live locally so can't access his expertise on a regular basis.

Mr Rehan Salim

Fertility Medicine, Obstetrician & Gynaecologist

All my visits have been great. Really appreciate Mr Salim's guidance and support. He took time out to explain everything to me and always answered any questions I had. The whole process was smooth and I felt very much taken care of. The reassurance was there at every step especially given my complex history I was treated as an individual case.