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Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

For 6 years I have been suffering with severe abdominal pain, I have been in and out of hospital over this period of time, having seen many doctors & consultants, had multiple scans and tests etc, was put on too many medications to name, nobody picked up what the problem really was, that was until I met Dr Raza, and thank God I did! From the first scan he performed, he diagnosed Endometriosis, this had never been mentioned to me, his diagnosis was stage 3 deep infiltrating endometriosis, Dr Raza has performed robotic surgery to clear the disease, having said one of the worst cases he has ever dealt with. Approaching 4 weeks post op, I have just been to see Dr Raza, and he is over the moon at how incredible my wound has healed, one incision only via the belly button, he was really proud of his work, and absolutely so he should be, to me, he is my hero, he is truly one of the most gentle men I have ever met, along with his nurse Denia, who has been my rock throughout my recovery period. I cannot advocate Dr Raza enough, 6 years of my life totally wasted backwards and forwards in and out of hospital to no avail, until now, thank you Dr Raza and Denia, for making my future look so very much brighter, you are my saviour, and I’m proud to call myself your patient. Thank you for everything and I would not hesitate to come back to you if I need too❤️

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

New Forest Psychiatry

Psychiatry

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

Dr. Robert Gordon

Psychiatrist

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

I feel the signs to tell you where to go could be clearer my mobility is not good had quite a long walk to get inside the building. My ultrasound scan was carried out with such speed I felt it was rushed, I had to ask for white paper roll to protect my clothes from being wet from the gel ,while the scan was being carried out the nurse sat behind the consultant on his chair ! I feel she should have been at the bottom of the couch standing at my feet reassuring me & asking if I was comfortable.kingsbridge give “an excellent 1st class experience re procedures” I’m afraid in my appointment this was not the case , over the years i have had many experiences with ultrasound and this was the worst , i could not have been on the couch anymore than 4 or 5 minutes very disappointing.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I was thoroughly delighted by the experience. I was booked in very swiftly and efficiently by Ms Lisa Beckles, Prof Redwood's secretary, who went out of her way to get me a quick response to my initial email requesting a consultation, arranged my stress echo and squeezed in an appointment for me on the same. The stress echo team conducted a thorough test of my cardiovascular fitness and went out of their way to provide an urgent report so that I could discuss the results with Prof Redwood only an hour after the event. My thanks to Marlene and Chiara (apologies for spelling) and to another cardiologist whose name I have unfortunately forgotten. Professor Redwood was as ever charming and efficient and told me some very good news!

Dr Simone Rofena

Obstetrician & Gynaecologist

I highly recommend the Zita West Clinic for its holistic approach and truly personal care. The nursing team was consistently available and supportive, always ready to answer questions and offer reassurance. I’d especially like to commend Dr. Simone, whose kindness, attentiveness, and unwavering support made a profound difference to our journey. He was not only approachable and easy to contact, but also deeply invested in helping us find the right solution for our specific fertility challenges. We never felt rushed—he showed great patience and understanding as we navigated the emotional and practical decisions that ultimately led us to our baby.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

Tucked away, the clinic had a bright and airy interior. A warm welcome greeted me at the door and I was swiftly directed to reception. Unlike some medical waiting areas it felt comfortable and homely. I noted they had security was at the entrance, which was reassuring. A cheerful receptionist checked me in efficiently. The waiting area was pleasant, offering a variety of hot drinks including still and sparkling water, biscuits and snacks. I asked for a taxi on leaving and the lady at reception explained they didn’t have a direct telephone number, but would get a colleague to wave one down for me. Very thoughtful.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

Just a couple of things… Firstly, during the pre-assessment appointment with the specialist nurse, I was informed that a catheter would be inserted by the anaesthetist - which is incorrect! (think it’s the nurse, but it was important to me as I knew the anaesthetist personally) Secondly, please move the wall clock in the room! Following surgery when you’re lying awake during what feels like an endless night, it would be good to be able to know what time it is.

Dr Arshad Siddiqui

Oral & Maxillofacial Surgeon

I had surgery to remove a cancer from my lip. Dr Siddiqui was very clear in explaining the nature of the cancer, what the surgery entailed and the recovery process. I did not want a general anaesthetic and Dr Siddiqui was positive and accommodating in allowing me to have the surgery with just a local anaesthetic. The surgery felt incredibly smooth and professional and the aftercare has been diligent and thorough.

Mr Wayne Ellis

Audiologist

I would like to highly recommend Mr Wayne Ellis. I was so delighted with the detailed report provided by this very experienced audiologist. There was no sense of rush in this consultation and the diagnosis provided was absolutely spot on. I also witnessed him over 4 years ago dealing with my 89 year old auntie with profound deafness and she still talks about his skill and professionalism. Thank you Wayne

Quality Dental : Worthing

Dentistry

I had to have 4 visits to get a crown fitted on a rear tooth. Hours after the first temporary crown was fitted it fell off. I attended the surgery the following day to have a second temporary crown fitted but was not informed that, as it was a different Dentist, this would incur a separate charge which is not good practice. This second temporary crown also fell off after a couple of days.

Mr Sam Dobson

Obstetrician & Gynaecologist

Mr Dobson was incredibly kind and approachable and always made me feel listened to. I never felt rushed as we discussed the options available to me. After years of feeling ignored and being told there was nothing wrong with me, I feel so grateful to have been offered solutions to my issues. Since my surgery, my quality of life has already improved immensely.

Dr Alison Denton

Cosmetic Doctor, General Practitioner

I scheduled an appointment with Alison to discuss potential new treatment options. Alison is very knowledgeable and provides comprehensive explanations of each treatment, including the scientific principles behind them. I have consistently been pleased with the results of my treatments and Alison's professional approach, which I highly recommend.

Mr Arif Razak

Orthopaedic Surgeon

I was privileged to have received was can only be described as a first class service by Mr Rasak. From my initial consultation to my post operative treatment has been outstanding. I’m now virtually pain free for the first time in many years,which is solely down to Mr Rasak and his team. Five star service from start to finish!

Dr Bivas Biswas

Obstetrician & Gynaecologist

Dr Biswas explained all the surgical options clearly to me and answered all my questions as an outpatient and before my surgery. He put me at my ease and and reassured me when I was anxious. After my operation he took the time to explain the outcome of my operation. Thank you Dr Biswas 😊