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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

I endured a horrific accident about 10 years ago when I fell (I believe due to a drink being spiked) and fractured two of my front teeth, one so badly that I had to have root canal work done and a crown fitted, I was devastated to learn that the root canal had failed and had caused an infection which would require further and costly dental work. The staff at Vermilion couldn't have done any better in how they treated me throughout the course of treatment which spanned 3 months. Dr Treagus in particular, must be highly commended, as despite his struggles in drilling through the crown (due to metalwork within the crown) to enable him to carry out the treatment, persevered and kept me informed at every stage, detailing worst case scenarios and explaining very directly what my options were. He and his colleagues managed to create a calm, and at times humorous environment which really helped to take my mind off the seriousness of what needed to be done and what could go wrong. I highly recommend the practice for their professionalism, and sheer determination to achieve a good outcome for me.

Moorfields Private Eye Hospital

Ophthalmology

I attended the hospital to have planned eye surgery consisting of cataract removal, lens replacement and full thickness corneal replacement under general anaesthetic. I arrived early and was allocated to a private ensuite room with secure storage. Nurses confirmed all the necessary checks that had been conducted the previois day in pre-assessment. A nurse applied gel to my hand to numb it ready for a cannula and provided surgical stockings. The anaesthetist visited to re-confirm details and provide reassurance. The surgeon visited to review procedure and risks. The nurse accompanied me to the anaesthesia room and looked after my clothes. After fitting the cannula painlessly, after the anaesthetic I knew nothing until awakening in recovery, with a pad over the affected eye. I was taken back to my room feeling fit and well. Nurses checked on me and provided the refreshments I had ordered. The surgeon visited again to confirm the follow up appointment. Medications were made ready, with post operative guidance. My chaperone arrived to take me home. The whole thing was completed on schedule.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

Despite the industrial estate address, the practice is a lovely, bright, modern building adjacent to open fields, easy to find and ample parking close to the main entrance. I was met with a warm, friendly smile and the lady on reception couldn’t have been nicer. I was asked to complete a short health questionnaire on a tablet. I waited no more than 10 minutes before Dr Wright saw me. Both she and the nurse were also warm & friendly whilst very professional, everything was explained clearly to me, including the cost of the treatment, before treatment started. Dr Wright was extremely good at putting me at ease and checking on me as the treatment progressed. The anaesthetic was administered virtually unnoticed. After a few minutes Dr Wright removed my tooth completely painlessly, it was quick and there was barely any trauma to my gum. Even when the anaesthetic wore off, I had zero pain or discomfort and needed no further painkillers after the dose I had immediately before treatment. By far, the best experience in a dentists chair I have ever had, can’t recommend Vermillion enough

Spire London East Hospital

Cosmetic (Aesthetic) Medicine, Dermatology, + 21 more

Here is a polished, clearer version of your text: ⸻ Firstly, I would like to thank Dr. Jagwant Singh. I broke my collarbone four years ago and had a titanium plate fitted at Whipps Cross Hospital. Since that operation, my shoulder had been in constant pain. After numerous hospital visits and rounds of physiotherapy, I was repeatedly told there was nothing wrong and that I would simply have to live with it. I was then recommended to Dr. Jagwant Singh, and from my very first appointment he recognised that something wasn’t right. He immediately sent me for an MRI scan, which revealed a bicep tear and a labral tear. He arranged the necessary surgery and successfully repaired my shoulder. I cannot thank Dr. Jagwant Singh enough. I’m now eight weeks post-op, the pain has almost completely gone, and my movement has nearly returned. From the first visit, Dr. Singh explained everything clearly, never rushed, and always took the time to answer all my questions.

AEGA Health

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Absolutely wonderful experience! I had a microneedling treatment at this clinic and I couldn’t be happier with the entire experience. From the very beginning I felt truly well looked after and completely at ease. The atmosphere was so warm, calm and welcoming — I felt comfortable, cozy, and deeply relaxed throughout the whole treatment. Selina was absolutely fantastic — kind, professional, gentle, and very attentive to my comfort. She explained everything clearly and made sure I felt safe and relaxed at every step. Thanks to her, the treatment was not only effective but also a genuinely pleasant and soothing experience. I am extremely happy with the results and I will definitely be coming back. I highly recommend this place and especially Selina to anyone looking for professional care and outstanding service. Thank you so much! 💛 Monika

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

I had a consultation with Dr Benjamin Salt on 2nd December. I found him pleasant and informative. He began by asking for my experience and history of the varicose veins which were the occasion for my visit. At no stage did I feel rushed rather that I was being given the time to explore not just the physical details but the attitudes which might shape my decision on whether to go ahead. Dr Salt clearly outlined the procedures involved, the risks and the outcomes for the future. I shall read the letter to follow with care and will feel able to make an informed decision. Thank you.

Mr Gautam Talawadekar

Orthopaedic Surgeon

From start to finish the entire process was simple and was explained in a simple and informative way. At no point was I left with questions…every step was fully explained. The surgery was obviously painful but I was looked after and made to feel comfortable and given everything I needed…even a change of bedding in the middle of the night!! Not that I want another surgery any time soon…but if I was to…I could only hope the next consultant was as patient and as informative as Mr T

Dr. Jenny Judge

Consultant Allergist, Holistic Therapist

Multiple Chemical Sensitivity is not a thing most GPs deal, with and neither do the NHS allergy specialists. It was wonderful and so helpful to consult Dr Judge and find out what the dis-ease is caused by and how I can try to have it better understood by other practitioners. When I was facing surgery Dr judge worked with the surgical team to ensure the best treatment. And she is very easy to talk to.

Mr Ertan Erel

Plastic Surgeon

I had my implants exchanged into bigger size and fat grafting to my hip dips. I am absolutely happy with the shape and new size of my breast. My hip dips a fuller and all together gave me the nice hourglass figure I wanted. Dr. Erel did an amazing job. He also did my mummy make over few years back and I had to come back to him as I know I am in good hands.

Mr Sami El Daief

Obstetrician & Gynaecologist

Professional, answered all questions - explained in-depth, and understanding and patient when unsure Dr. El Daief reassured me with my concerns and what my options could be. Made me feel at ease and in safe hands. So I could make the decision on my own. Rebecca is amazing and prompt, always on point. Highly recommended.

Mr Vivek Nama

Obstetrician & Gynaecologist

Mr Nama was kind, considerate and patient. He was very good at explaining everything in a clear, calm manner. He has an excellent bedside manner, willing to listen before providing advice, followed by thorough and clear clinic letters. I would highly recommend him for any gynaecological issues.

Dr Debi Ray

Paediatrician

We booked through my husbands work scheme as the GP wanted us to see a respiratory specialist due to my daughters chesty cough, lasting over 9 weeks and 3 courses of antibiotics. I knew it would take weeks with NHS so booked this the day the GP requested it through BUPA for the following day!

Mr Jitesh Parmar

General Surgeon

My expierience of spire was exceptional. Dr Parmar and his staff were very professional friendly and put my mind at ease xplained my procedure, constantly checking i was ok. I would recommend Spire to anyone who needs a gall bladder removal.

Mr Henry Ferguson

General Surgeon

Mr Ferguson is without doubt one of the most professional consultants I have ever met. His professionalism, knowledge and extremely polite mannerisms made my consultation so relaxed. I would not hesitate to recommend Mr Ferguson to anyone.