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Mr Edward Streeter

Urologist

I just wanted to take a moment to share how incredibly positive my entire experience was, especially considering I was entering the hospital for an operation. From start to finish, every single individual I encountered went above and beyond to provide exceptional care and service, which truly made a difference in how I felt throughout the entire process. I would like to specifically thank Mr. Streeter, the surgeon/consultant, for his professionalism and reassuring approach, as well as the anaesthetist and their assistant, who made me feel comfortable and safe and talked me through the options. The nurses in the operating theatre were absolutely wonderful, their calm and attentive manner helped me feel at ease during a rather nerve-wracking time. Equally, the nurses on the ward continued that same level of kindness and care, ensuring that I was well looked after throughout my recovery. I'd also like to extend my appreciation to the ladies delivering food—to help me keep my strength up. The porters and cleaners and reception staff were just as impressive, working behind the scenes to ensure everything ran smoothly and the hospital environment remained clean and welcoming. Thanks to each and every one of you, my entire hospital experience was far more pleasant than I could have ever expected. The professionalism, kindness, and teamwork made it a stress-free and truly positive experience. Please do pass on my heartfelt "Thank You" to the entire team!

Mr Gurdip Shergill

Orthopaedic Surgeon

Everything great, but I would suggest that the reception team focus on the clients in front of them, rather than managing the phones at the same time – I wonder if phones could be managed somewhere away from reception, as every time I had to go back to the desk or passed it by there were people standing waiting being ignored because the reception team we’re doing other things, which doesn’t make a great first impression or mean that people feel cared about or important. This was the case at both the main entrance reception and the outpatient reception. Again, everything was great and everybody was lovely. But also to say that I was asked to come early but not told that I would be having an x-ray in advance, so I arrived 15 minutes prior to my appointment, then had to go for my x-ray and ended up not being seen until 40 minutes past my appointment time, which was the original time, before they moved it to an earlier slot! It didn’t really matter on this occasion, but it’s just a little inefficient and it would’ve been nice to have some clarity as to what to expect when I arrived and I could’ve also arrived in time for the x-ray prior to my appointment had I’ve been told, also I could’ve filled the forms in prior to arriving if they’ve been emailed. No complaints about anything though, and very happy with the service and care overall

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I have just returned home after a full hip replacement. We were recommended to St Joseph’s and I can’t speak highly enough of the team and the care I received. Many things stand out. The friendly, yet professional ambience, the obviously good relations and communications across all staff. Although my visit lasted only just over 24 hours, at no time did anything feel rushed or ‘conveyor belt’. Just well organised with a feeling that I was being very well looked after. The room and facilities were first class, comfortable and super clean. The operation itself was clearly explained and went without hitch. There was a lot of experience in that room, not least of the lead consultant and anaesthetist. Recovery was also much quicker than I expected, with excellent follow on from the Physio team and 6 sessions into the future as part of the package. I would finally like to express my thanks to all the staff who have made such a positive difference for me.

Spire Norwich Hospital

Breast Surgery, Gastroenterology, + 17 more

My recent experience and the appointment with Dr Sawh before were excellent. From Charlotte to the Ella Mae Barnes location the service was genuine and authentic with a focus on customer service and problem solving. Dr Sawh and his team are always timely but my broader experience at Spire is not always so good. Charlotte is a very good professional. As was the receptionist at the Ella Barnes location. I find the service at the Spire Hospital inconsistent. There are generally long delays at appointments and I get the feeling the service from some staff are not as authentic as mentioned above. With this broader service It fees like people are operating to a script and running through a process.

Mr Jonathan Hughes

ENT Surgeon

De Hughhes has provided excellent care before and after procedures on my ear and nose. The overall experience has been positive and my day to day life has been improved after the intervention. Dr Hughes’s is always clear on the nature of the procedures and he explains things very clearly and provides clarifications in case of doubts. I never felt rushed or pushed to go for the procedure which I loved. Rather he was open to follow some steps before deciding on surgical intervention. He is very porofessinal and respectful but also kind and human making me feel safe and cared for.

Dr Mohamed Khafaga

Anaesthetist, Pain Management Specialist

I was asked if I minded a student be present during my consultation, which was courteous and I had brought a relative to assist me as back surgery over 30 years ago and age are affecting me, particularly after a recent fall and fagility fracture. Dr Khafaga had thoroughly reviewed my notes, examined me then clearly explained where my pain was coming from. We discussed a plan to manage my pain and confirmed my expectations. I felt listened to and was able to ask questions while not feeling rushed. I have every faith the plan will work in the near future.

Montrose Health Group

Psychiatry, Psychology, + 1 more

So far, we've had an excellent experience - exactly as we were hoping for. From the moment I first made contact, Mollie has been extremely helpful and supportive and our son's assessment meeting with Kiran was great. His assessment report is very thorough and we all feel is a very accurate report on his difficulties thus far. Thank you - you have given us hope that there is al way forward, after an extremely frustrating and dispiriting few years since his previous NHS support fell apart.

Mr Parag Sayal

Neurosurgeon

Mr Sayal recently carried out an operation to repair a spinal cord leak. He made sure I was fully informed every step of the way and gave realistic outcomings following the operation. I have seen various doctors and consultants over a two year period whilst trying to work out what my condition was, I was feeling complete despair until I had the good fortune to be introduced to Mr Sayal. I'm pleased to say I have made a full recovery and life is now recommencing.

Dr Debi Ray

Paediatrician

I visited De Debi Ray today. I would recommend her a million times over. Apart from giving us a plan, medication change and information, she gave me hope as a mum, hope that i will get my son the help he needs and that their is different avenues we can take. I have twins who have completely different needs and after today’s appointment i feel positive that we are going to get my son/sons the help and changes they need. Thank you so much :)

Freedom Vision - Telford

Ophthalmology

My recent experience with Freedom Vision was great. From moment of contact the staff were very attentive, efficient and very professional. I was out at ease straight away. The operation for both eyes went very smoothly and all the details were explained fully. I now can see perfectly and do not need to wear glasses at all . I would recommend Freedom Vision to anyone who is looking at corrective eyesight.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I had been experiencing problems with my thumb and knees, tried various things including thumb splint. Saw Dr James Thing and must say the experience start to finish was excellent, pinpointed problem areas and carried out scan and targeted areas that were problem and treated, now no longer need splin or pain relief. So much more movement in knees too. Would highly recommend.

IVF Matters Fertility Clinic

Fertility Medicine

Dr Irafana and the team are extremely professional and knowledgeable, while also being warm and comforting. My husband and I underwent several treatments, and we couldn’t recommend IVF Matters highly enough. Dr Irfana keeps in contact throughout the process, providing support that helps immensely, and you can truly tell she cares deeply about the outcome.

Mr Johan Witt

Orthopaedic Surgeon

Mr Witt is a fantastic surgeon and clinician - he genuinely cares for the best outcome for his patients. He is also very steady and reassuring - and has a calming presence. I did not hesitate when hip arthroscopy was finally the best option for me. I feel really lucky to have been under such excellent care as my case was not straightforward. Marina

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

would like to express my sincere thanks to Dr. Rohit Sharma for the excellent care I received during my recent treatment. Dr. Sharma took the time to educate me and helped put me at ease throughout both the consultation and treatment. I am very grateful to Dr. Rohit Sharma and to all the staff at Kingsbridge for their professionalism and kindness.

Miss Fiammetta Soggiu

General Surgeon

Miss Soggiu was Approachable, professional, empathetic, I was extremely worried and the procedure was explained in a clear and simple way. There were no silly questions. I felt that I was in safe hands as Miss Soggiu has performed this procedure many times. Fiammetta is really personable, we warned to her on our first meeting. Thank you

Midlands Women's Health

Obstetrics & Gynaecology

Staff really friendly. Consultant, very thorough and informative. So glad I made the decision to go private, after being in a lot of discomfort for nearly 5 months and finding NHS system frustrating and at times disappointing. Best decision I've made and we'll worth paying for. I feel I can get on with my life now.