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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Cathedral Eye Clinic

Ophthalmology, Optometry

Everyone was at all times friendly and quietly efficient. I was assessed via up to five impressive machines on the working day following my initial approach to the clinic. I had to approach the Clinic following the retirement of the consultant whom I had originally engaged, and who had agreed with my optician that I was ready for surgery. The initial examination at the Clinic was most impressive, and when Mr Chan met me shortly thereafter he was clearly able to make a quick assessment. He explained to me that the operation would be challenging, given the damaged condition of my eye, but he agreed with my decision to ask him to proceed. The pamphlets provided enabled me to have a good understanding of the nature of a cataract and the usual course of treatment before and after the operation. On the day of the procedure I approached without misgivings, and following a full discussion with a senior nurse who sought fuller details of my medical history, and then the application of anaesthetics by the anaesthetist, I proceeded to the operating theatre. It was good and very reassuring to be able to feel the area round my eye go numb in advance of entering the theatre. The operation was for me comfortable, and I enjoyed the soft verbal exchanges between Mr Chan and his staff, and the gentle and futuristic sounds of the surgical equipment. Afterwards, I have felt no discomfort from the after effects, and the post operation advice from another nurse has been very clear and helpful. And I am delighted with the outcome. After having been in effect virtually blind in my right eye, my vision is now clear, bright and colourful. Very much better that these current aspects of by “good” left eye! Well done everyone! John N

Dr Khalid Khan

Cardiologist

I can’t thank Dr Khan enough for the care and support I received. From start to finish, the whole process was incredibly smooth and reassuring. For the first time in a long while, I genuinely felt heard and taken seriously. Dr Khan took the time to listen, explain things clearly, and make sure I felt comfortable every step of the way. After months of struggling and feeling like I was running out of options, I finally feel like things have been properly sorted. This care has helped me get back to work and the things I enjoy doing again, something I genuinely feared I might not be able to do just a couple of months ago. I was losing hope, and now I finally feel like I have it back. I’m so grateful for the difference Dr Khan has made to my health and my confidence moving forward. I wouldn’t hesitate to recommend him to anyone needing a cardiologist who truly listens and cares.

Mr Tom Holland

Obstetrician & Gynaecologist

(Highly recommended) Recently I had a laparoscopic procedure. I'm getting better each day, as I'm still recovering from the surgery. Tom has been supportive at guiding me when I'm feeling unsure with my decision. Tom is kind, humble and honest. After years of suffering with all kind of symptoms. Having a laparoscopic procedure is the best decision we both agree, as I was diagnosed with endometriosis. On top of that, I also had adenomyosis, fibroid and experiencing heavy bleeding during my period. After the procedure Tom was clear which put me at ease at explaining all the details about my condition and answering all my questions. It's still at early stage of recovery but I felt like I'm at the right path. I am grateful to finally find the right provider (specialist), who could help and assist me with my conditions.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I visited for an US abdominal and internal after NHS scan could not find my ovaries due and I was very anxious to find out if theses were causing my pain. I was fortunately referred by my GP quickly and seen the following day. The experience was totally different to the NHS one. My questions were answered rather than the NHS “you will need to speak with your doctor “ response to every question. The consultant Christina spent time to get the necessary images and did advise further scans to eliminate any issues with bowel/colon. The whole experience was very comfortable and I did not feel like I was being a nuisance by asking questions about my body!! Thank you so much. It was ++ reassuring and did also identify a condition which I may have causing the pain.

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I highly recommend Miss Mez Aref-Adib. I’m 39 years old and had a 6 cm fibroid that caused heavy bleeding and severe pain. Dr. Aref-Adib performed my laparoscopic surgery and successfully removed all of the fibroids. She was extremely attentive to my condition after the surgery, followed up closely to make sure everything was going well, and was always available to answer any questions I had during recovery. Three months later, I feel so much better, and there is only a very faint mark left from the stitches on my abdomen. I highly recommend Dr. Aref-Adib—not only because she is highly skilled and professional, but also because she is genuinely kind, caring, and responsive.

Mr Olumide Ofinran

Obstetrician & Gynaecologist

Had an appointment with Mr Ofinran after a routine test found irregularities that needed to be checked. Mr Ofinran was great at explaining my initial results in more detail which gave me a better understanding and clarity that things weren’t as bad as I’d interpreted. I had a follow on procedure where Mr Ofinran took biopsies. He was considerate, explained the process whilst he was doing it, and gave me some great follow up advice about what to expect. My results consultation followed form - Mr Ofinran took his time to explain the results of the biopsy and made sure if I had any questions these were answered. I would recommend Mr Ofinran.

The National Heart Clinic

Cardiology

Dr Lo Monaco places empathy at the heart of his practice. He sees you as a fellow human first and has the soul whispering skill of knowing intuitively how to put you at ease. This is combined with exceptional domain expertise in cardiology. He cheerfully communicates this expertise with authority and compassion. In each of our consultations, I have felt seen, heard and loved. When you realise you have a heart problem, the anxiety can become immense and make matters worse. Hand on heart, Dr Lo Monaco has not only shown me a path to improved heart health but also from day one removed the fear from the process. Thank you Doctor.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

Mr John Ferris

Ophthalmologist

Throughout the whole process of being advised and having my squint surgery , I have felt confident in the excellent service staff provided due to their professional and supportive approach -Very clear and fast response to phone call and appointment emails - Informative website - Approachable staff - Clear explanation - Excellent clinical care with Rebecca Hunn , John Ferris and all the staff at Tetbury hospital I would recommend this team to anyone looking to have any of the forms of eye surgery they offer . Thank you for all of your help and advice , Tyron G

Professor Barbara McGowan

Diabetes & Endocrinology Specialist

Professor McGowan was very approachable and personable, she made me feel at ease and really listened to. She asked many questions to fully understand the nature and impact of my symptoms and offered reassurance that she would investigate all possible causes and by a process of elimination find the best course of action. She requested plenty of tests to aid this investigation and pointed me in the direction of an different specialist to seek a second opinion and treatment for my condition. I am very grateful for her interest in my case and the way she helped.

Mrs Ami Shukla

Obstetrician & Gynaecologist

This was my third visit to see Mrs Shukla. I have found each time she puts me at ease, listens to what I say and is professional and clear in her responses. I have total confidence in her abilities to address my issues and improve my health. This was evidenced on each occasion, this one included. Today I feel so much better than I did and I am very grateful. Dealing with the perimenopause is hard enough but made that little bit easier because of Mrs Shukla’s care and attention. Thank you

Dr Peysh Patel

Cardiologist

Great to see the Dr who did the job. As with all doctors I’ve seen they don’t read my notes in detail before speaking to me which I find a little bit frustrating. I’m on the ball though with my medical history & medications & actions that have been taken so I can talk about my treatments in an informed way. Any questions are ensure are answered clear in a manner that I can understand. All in all the doctor cared to a point but get the impression they are spread thinly across the NHS.

Mr Henry Ferguson

General Surgeon

Everything went incredibly smoothly. As I had had a colonoscopy before I roughly knew what to expect, so there were no surprises. But what I particularly value is that Mr Ferguson, apart from being a thoroughly nice person, has an air of confidence which is reassuring. Not overconfidence like some Consultants, which can be irritating, or intimidating. One feels that one can ask him anything and you'll receive a considered, informed response. Very lucky to be in his care.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.