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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Balance My Hormones

Endocrinology & Diabetes, General Practice (GP), + 1 more

I sought treatment after being refused by the state health care services here in Germany. They congratulated me that I was healthy when my bloodworm showed testosterone levels of 280ng/dL (cut off point for treatment is 220) and sent me on my way, feeling exhausted no matter how much rest or sleep I got I wasn’t able to be a good dad for my two little children which is heartbreaking for me. So I took matters into my own hands and settled on BMH after contacting a few provider. Extremely professional, the case manager Tal was consistently attentive, showed genuine interest in my case. After two blood tests over the course of six weeks I was accepted and within a couple of weeks thereafter started treatment. Well, what a life changing experience that was. If you have creaking joints, feel tired all the time, libido on the way out, just go for it. Become alive again. No need to live like that. Anyway, I hope that is convincing enough for you dear reader! State health services are no longer fit for purpose. Whether you get treatment is a financial decision and doesn’t reflect your suffering. So take your health into your own hands.

Mr Mark Johnston

ENT Surgeon

The session with Mr Johnson went very well, pleasant and explained everything very clearly and was prescribed some medication. Unfortunately since then it has been an absolute nightmare dealing with Nuffield Health Derby. I was unable to locate the prescribed medication from several different pharmacies, one being a national chain, as they all advised it was not in stock and that they were unable to order it. As I was unable to get through to his private secretary, I called Nuffield Health number. I have spent the last two weeks ringing Nuffield Health, explaining the issue. Each time very pleasant staff advised they would sort it, but each time they never had the courtesy to call me back and let me know what was happening. Eventually today, after a 30minute call, they managed to advise that the pharmacy at the Derby Hospital had the prescription available, but they insisted that they were unable to post it and that I had to come and collect it, 90minute round trip in the snow. Overall, a very poor service and makes you wonder what's the benefit of paying for health insurance.

Dr. Olena Edwards-Skadowska

Psychotherapist

I came to Olena at a really difficult time - navigating a major life transition and feeling completely overwhelmed. Over the course of 10 sessions, she helped me work through the crisis using EMDR, and I can honestly say it made a profound difference. What struck me most was Olena gentleness. EMDR can feel quite intense, but she created such a safe space that I felt able to go to the difficult places I needed to explore. She has this calm, steady presence that made me feel held throughout the process. The changes have been tangible. My sleep, which had been awful for months, has improved significantly. But more than that, Ive regained a sense of clarity that Id completely lost. I can think more clearly, make decisions without feeling paralysed, and Im moving towards a much calmer mental space. If you're going through a major life transition or crisis and feeling stuck, Id highly recommend working with Olena. She truly helped me find my way through.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I was very grateful to be seen at The Royal Free after some difficulties with my current Rheumatology team believing my struggles. Professor Denton is extremely knowledgeable and explained things much better than I'd heard before. I would have been grateful for a bit more time as it felt a little rushed at the end. The volunteers showing me in were lovely. The hospital was extremely busy but I didn't have to wait for long to be seen. I guess the only let down was the reception team arguing and shouting down the corridor whilst I was on the floor. There was clearly a fall out and it didn't feel very professional when they were all shouting at each other. This is the first time I've ever paid for a private appointment and it was out of desperation for help.

Mr Jonathan Pollock

Plastic Surgeon

At the outset I was nervous as the suspected bcc was in an awkward place. Mr Pollock talked through all the options with me and I was happy with the decision to go for a "small margin" in the first instance. The excision was done on 26th November. The surgery went well. Mr Pollock did an excellent job, particularly because it was around the mouth area. On 31st December I had a follow up appointment to find out the results. Mr Pollock reiterated the discussion we had previously had about the various options and then told me it was an infiltrative bcc with roots . I was very worried at the prospect of more surgery. He then told me he had successfully got it all out. Tip for next time: Maybe lead with "Its good news".

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

I am currently 6wks PO from having BA with Mr Apostolou. I cannot recommend him enough. Mr Apostolou was very professional and reassured any uncertainties I may have had. I am very happy with the results and I have not had any problems whatsoever. My very short stay at Nuffield Hospital was very pleasant and I was very well cared for, even after surgery with routine check ups. I will certainly be recommending Mr Apostolou to friends who I know are considering the same surgery.

Mr Jiten Parmar

Oral & Maxillofacial Surgeon

Mr Parmar was warm, professional and put me and my family at ease. I have struggled with getting support elsewhere and suspected a tongue tie but it finally felt as if someone was listening to me about our issues. The procedure was really quick and my baby was calm.and happy after one minute. Would recommend wholeheartedly to anyone having any issues with breastfeeding. My son is so happy now and making much cuter noises now he can move his tongue!

Mr Frederik Carl Van Wyk

ENT Surgeon

Mr Van Wyk was friendly and easy to talk to . He listened to my problem and made a careful examination and diagnosis. He offered a wait and see strategy rathe than an immediate treatment which I found abit disappointing but how wrong I was! His timely advice avoided me needing surgery because the problem solved itself after a few weeks. I would not hesitate to consult him again or to recommend him highly to others.

Mr Ashutosh Tandon

General Surgeon

Mr Tandon is extremely professional. I felt very safe in his care. Every stage of the surgery was thoroughly explained and agreed before proceeding. The post op consultation was very professional and the surgery was explained again using photographs from the surgery. The surgical wounds have healed very well and a point to mention; his suturing is immaculate, leaving me with minimal scarring. Highly recommended.

Loughview Health

General Practice (GP)

I would recommend Loughview Health to everybody. I had such a good experience as soon as I walked in. From the receptionist asking if I would like water/tea or coffee, to the amazing doctor who actually took the time to listen to what I was saying. She actually cared and I am very thankful as I was so ill. Loughview Health is worth every penny and more! Myself and family members would highly recommend.

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Communication about where the treatment was to take place could have been a bit clearer - appointment was arranged via Shawfair Park reception but treatment was actually at Murrayfield which wasn't clear to me. Murrayfield reception also called and seemed surprised too that it has been done by Shawfair but didn't clarify where it was happening. All worked out in the end though.

Nuffield Health Bristol Hospital

I had an excellent experience at this hospital from start to finish. Every member of the staff was amazing—professional, kind, and incredibly supportive during both my appointments and surgery. They made me feel comfortable and well cared for throughout the entire process. I’m very grateful for the outstanding care I received and highly recommend this hospital.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I required a GP appointment at short notice. WLC had same day appointments available, which I could book hassle free on the website. I saw a GP that diagnosed my health issue and provided a script. My pharmacist had an issue with obtaining the one item, but a phone call to WLC resolved that and a new script was texted and emailed to me later the same day.

Mr Robert H Taylor

Ophthalmologist

Dr Taylor carried out a strabismus procedure on my right eye correcting it to a more straight ahead position. After 30 years of compensating for this it’s now significantly improved thanks to the procedure he carried out. All the way through he was informative and reassuring and I am incredibly happy with the result.

Mr Edward Streeter

Urologist

Had a very positive experience with Mr Streeter on my recent visit. Received the results of my cancer operation. The details were conveyed in a precise and understandable way. Professionalism maintained throughout the whole treatment process which is a credit to the Urology Dept and the NHS.