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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Mr Farid Ud-Din

Orthopaedic Surgeon

Excellent , professional, first class care and support from start to finish by my amazing consultant Mr Farid Ud-Din and all the amazing staff at The Meriden Hospital, Coventry . I had a left total hip replacement and leg length correction on the 8 December 2025 which was under the care of the amazing consultant / surgeon Mr Farid Ud-Din . I went down for surgery in the afternoon and had a spinal injection , this did not hurt in anyway and the care and support I received by the theatre team put me at ease. Once back in my room, the hospital room was excellent , very clean , I received the best care from all involved nursing staff , catering staff , physio team , porters , X-ray team , all the staff were amazing. I left the hospital the following day and was able to walk comfortably with the help of crutches , I made sure I stuck to the advice I was given taking my prescribed medication to control the pain , made sure I done my exercises daily , 3 times a day , this has helped build my strength . After 5 weeks I am now walking around the house without any aids and walking short distances with ease . I would like to sincerely thank Mr Ud-Din for everything he has done for me in giving me my quality of life back , pain free and enjoying life to the full . Thank you to all involved for everything you have done for me , I cannot Thank you enough .

Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

Mr Jayanth Paniker

Orthopaedic Surgeon

I’m so pleased that I chose Mr Paniker to complete the Carpel Tunnel procedure on my left hand. On the consultation meeting, he listened to my concerns; carried out a number of tests; and explained clearly what to expect before during and after the surgery. On the day of my surgery, Mr Paniker visited me beforehand and through his professional and empathic manner he helped me feel relaxed communicating well the logistics of the whole morning. After the procedure, he came to check everything was ok and encouraged me to start moving my fingers to aid recovery. My wound has healed very well with no sign of scarring, due to his thought in its positioning. I attended a follow up meeting during which Mr Paniker again answered my questions and concerns, helping me mange my expectations for gaining full recovery. I would very much recommend Mr Paniker and I will be very happy for him to complete the same surgery on my right hands when deemed necessary.

The iGP - Private Doctors - Carmarthen

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Attended for a blood test. I’ve had multiple bad experiences with blood tests over the years. This is primarily because I have very small and narrow veins which disappear with the touch of a needle..☹️ I find the whole experience extremely painful and distressing … I explained all of this to Debbie, the wonderful and kind nurse who attended me. She was brilliant! Totally put me at ease and was incredibly supportive and gentle. I was definitely a challenge for her as my veins were completely uncooperative per usual. But she took her time and used the smallest needle possible to minimise any discomfort. She succeeded in the end and managed to get enough blood for a full blood count!! Miraculous! I am so very grateful to Debbie for turning a potentially very upsetting and negative experience into a positive outcome. She has helped me to regain a little more confidence in having my blood taken again. Thank you Debbie! 😊

Mr Sacheen Kumar

General Surgeon

I had an excellent experience with Mr Sacheen Kumar as part of a coordinated operation involving three surgeons all completing separate procedures. From the outset, he was highly professional, approachable, and reassuring. He took the time to provide a clear and detailed overview of the procedure he would be performing and patiently answered my long list of questions without ever making me feel rushed. What truly stood out was his commitment to patient care. Mr Kumar went above and beyond to align his schedule with the other two surgeons, working late into the evening, to ensure the operation could proceed as planned. Despite heading off on holiday shortly afterwards, he still made the effort to visit me post the operation over the weekend. This level of dedication and professionalism was greatly appreciated and made a significant difference to my overall experience. I would highly recommend Mr Kumar.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

Daleswood Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology

I booked a consultation with Daleswood Aesthetics online and attended to discuss one of their treatments (Emsella). The treatment was explained fully and I booked a course of six treatments. I have had two treatments so far and I am very impressed with the level of service and how professional all of the team are. They pay attention to detail and ensure your experience with them is outstanding. The treatment rooms are clean, modern and impressive. The treatments they offer are leading edge and deliver results. After two sessions, I am already seeing results. They have a large waiting room and a good size car park. They have thought of everything to make your visit as easy and welcoming as possible. I highly recommend Daleswood Aesthetics.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

After a week of intensifying, debilitating sciatica pain, I realised expert help was required and booked an appointment with Claudiu at this practice. I’m so glad I did. The initial assessment was professional, very reassuring, and the diagnosis was accurate. I was happy to book the extremely effective follow-up sessions, and I’m now completely pain-free. The rehabilitation exercise programme was tailored to my needs, and I found the phone app provided to guide me through those exercises at home very helpful. I have no hesitation in recommending this practice.

Mr Simon Coleridge

Orthopaedic Surgeon

From start to finish my experience has been excellent, from admin to reception to consultations to the hospital team. Mr Coleridge has been clear & concise, answering my questions, fully explaining my options/ the prognosis etc. The option to wait probably the best part of a year for NHS treatment was not an option for my injury, and having had Mr Coleridge recommended by both my GP and physio I’d extremely glad I dealt with him, and he got me back on my feet…..literally!

Associate Professor Anand Kelkar

Urologist

Today I met with a great doctor in science, persuasion, and respect. When I saw him, he gave me the feeling that he was an old friend. It was a warm meeting, and I am happy because he convinced me of the right decision for treatment. All my thanks and appreciation to him, the hospital, and the NHS. Thank you again to everyone in the organization for their cooperation in providing services to us, and I especially mention Dr. Rennie Al RT. Ahmed S

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

I cannot fault my hospital stay in any respect. It was a wholly positive experience, notwithstanding that I had major surgery! Every single member of staff I encountered made me feel I mattered. They were, without exception, so professional and caring and kind. And - when I needed a hug I received several! I would describe the care I received, from start to finish and in every respect, as exemplary.

Ms May Labidi

Orthopaedic Surgeon

I had an excellent experience. The medical team was highly professional and competent, and I felt comfortable and well supported throughout. I truly feel that I am receiving the best possible care, and I am deeply grateful for both the treatment and the consultation. The doctor is outstanding—extremely knowledgeable, kind, and clear in her explanations—and I genuinely feel very well cared for.

Dr Thines Karunakaran

Gastroenterologist

Friendly and professional staff. Doctor explained the process beforehand and put you at ease. Results report provided before you leave. Nice brand new unit (2025), purpose built for the role. You will need to be collected if you have sedation but I was still in and out within 2 hours. Overall I was very impressed by everyone I had contact with and would recommend without hesitation.

Nuffield Health Bristol Hospital

Today’s visit was an aftercare appointment following my total knee replacement surgery. Reception staff were friendly, polite and informative. The waiting room was comfortable, clean and relaxed. When called for my appointment, I was shown into another room, ready for my consultation and that happened without any wait time. I feel the word that best meets my feelings, is exemplary.

Mr Prashant Purohit

Obstetrician & Gynaecologist

Dr Purohit was excellent, he was very patient and sympathetic to my situation, he helped calm my nerves before and during the procedure, he explained my results in a clear manner and gave me the opportunity to ask any questions. The ladies on reception were also very friendly, I would definitely recommend the clinic and Dr Purohit for appointments/procedures.