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Mr Gavin Love

Orthopaedic Surgeon

Six weeks after my second hip replacement with Mr Gavin Love, I’m walking unaided, sleeping comfortably, and — best of all — no longer living with the grinding pain of arthritis. The only thing left hobbling is my memory of what life was like before the operation! This was Gavin’s second time working on my hips (he did the first one six years ago, which is still going strong), so I knew I was in excellent hands. His calm, confident manner and clear communication made a potentially daunting experience remarkably easy. He’s not just a highly skilled surgeon — he’s also reassuring, kind, and has the sort of calm presence that makes you feel like everything’s going to be alright. And it is. A big thank you also to Mr Matthew Cheketts, my anaesthetist, who I suspect could put someone at ease even before the sedatives kick in. Everything about the surgical experience was professional, safe, and smooth. The staff at Kings Park Hospital were wonderful from start to finish — attentive, friendly, and always ready with a smile (and, thankfully, the occasional cup of tea). They made what could have been a very clinical stay feel more like a stay with extended family — only better stocked with painkillers. In short, if you’re facing hip replacement surgery, you won’t find a better team. Gavin Love is, quite literally, a name to remember — especially if you want to walk away pain-free and wondering why you didn’t do it sooner.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I arrived at 13.20 for my appointment with the nurse and informed the receptionist that I had three appointments 1) nurse 2) Mr Consigliere 3 ) physiotherapist. She informed me that she would note my presence for the first two but that I needed to tell physiotherapist separately. I saw the nurse on time and informed the receptionist I was now ready for my 2pm appointment with mr Consigliere. At 2.15 I asked receptionist if Mr Consigliere was running late ? Also that I was surprised he had not asked me to have an X-ray. At this point the receptionist informed me that my 2pm appointment with mr Consigliere had been cancelled. I asked by whom. At this point there was obviously some confusion and I was asked to sit down whilst they investigated. Some minutes later I was told “something “ had gone wrong but Mr Consigliere had asked me to have an X-ray and he would see me after my physiotherapist appointment. When I saw Mr Consigliere at around 3.45pm he informed me that my bone was not attached to the metal plate in my elbow. The ligaments and muscles were keeping it in place. Mr Consigliere wished to see what would happen over the next few weeks before making a decision.

Thames View at Charing Cross Hospital

Allergy Medicine, Audiology, + 39 more

I actually did not get to use the facilities in the private wing of Charing Cross Hospital, as I was seen in neurophysiology on level three of the NHS departments. The only time I had to go up to the 15th floor was to get two forms, stamped and provide my pre-authorisation number that meant getting in a crowded lift and riding up to the 15th floor, which took a very long time as the lift stopped on nearly every floor. Then I had to go back down to level three for tests. It was actually quite stressful for someone with my health conditions to do this, and to be expected to do this administration as the patient!. The waiting area in the NHS department was not relaxing, it was very hot, no natural light was had limited/poor ventilation and the receptionist was quite rude. The medical staff were more polite. When I pay for private healthcare, I prefer to stay in the private department than in the crowded NHS areas. I gather on this occasion the tests were not available in the private wing, but perhaps another hospital where the consultant worked would’ve been able to accommodate. I was not informed that the tests would be in the NHS department.

Check4Cancer

Diagnostics & Testing, Oncology

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

This was my first colonoscopy procedure so I didn’t know what to expect and was quite anxious. Looking at the patient reviews on this site beforehand really helped me so I wanted to add my own comments here as well. The 2 day preparation for my late afternoon procedure (fasting and drinking the cleansing medication) was actually the worst part, however I followed the instructions and kept myself very hydrated throughout, that along with a couple of boiled sweets in the last couple of hours to stop the hunger pangs really helped. The clinic staff were all really friendly and helpful from the moment I arrived and talked me through the process throughout so I knew what to expect. I had sedation for the procedure itself which was completely painless, and I got the results quickly. At all times my wellbeing was prioritised by the staff, with 1 to 1 nursing and a very welcome drink and biscuit afterwards. Special thanks from me to Roberta and Dr Khan, and my aftercare nurse whose name I forgot (sorry!)

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

Great! Excellent overall experience. Facilities in general good, room, cleanliness, staff and procedure. I really am a fan, and if necessity arises would return with a lot of confidence that things would go well. Two small items of feedback : Negative - situation of the centre is not ideal and some patients get a view of a dingy disused courtyard . This is a minor point ! Food could be a little more interesting. Positive - its both reassuring and positive that the whole experience, especially the excellent staff, are so personal. The patient feels that care is tailored specifically to them. Little danger of removing the wrong leg! Warm human interchanges throughout, which is very, very good!

Matrix Eye Clinic

Ophthalmology

The treatment I received at the Matrix Eye Clinic was excellent from both Mr Guy Smith and his first class team. The results from the cataract operation in both eyes is sensational. My eyesight is significantly improved, the length, the accuracy and the intensity of the colour are all enhanced. I am absolutely delighted. Before I had the operation I was considering exchanging our television for a new model because I was having difficulty in reading small print and the scene was blurred. Now I can enjoy watching. Amazing! I have no hesitation in recommending Matrix Eye Clinic.

Dr Mark Samaan

Gastroenterologist

Extremely happy with the service, care and everyone's attentiveness at the Cleveland Clinic. I was looked after by Dr Mark Samaan for the medical procedures. I felt safe under his care through his calm, thorough and clear words at every stage. The follow ups and the effort to notify information and results have been exceptional and most importantly with warmth! A million thank yous for everyone at Cleveland Clinic being absolutely brilliant. I finally have got an answer to what I have and can move forward to caring for myself in the right way.

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

No problems with check in or with the meeting with Mr Krkovic. However the hospital is showing signs of neglect. The loo in the corridor outside Trinity Suite had no paper towels and and a completely overflowed waste bin. The coffee machine in Trinity was broken in October and is still broken in January. The former quite serious, the latter not serious but to be not fixed over so many months suggests neglect and that always raises the possibility that things I can't see are also neglected. SIte management needs shake-up.

Mr Allon Barsam

Ophthalmologist

I had Smartsight surgery with Allon Barsam about 2 months ago. The whole process from initial consultation, to surgery, to follow up appointments has been fantastic, and I would highly recommend OCL to anyone considering vision correction. You really get that premium, personalised feel here. Everyone I interacted with was kind, helpful and reassuring. I'm delighted with my new vision and the days of having to think about contacts and glasses feel like a distant memory. A heartfelt thank you to the whole OCL Vision team!

᠎ Liz Robson

Physiotherapist

I have seen Liz several times over many years and she has always been excellent. She listens carefully, gives clear explanations and suggestions, and her pragmatic approach means she is superb at providing advice, treatment and exercises which are achievable and effective. Her ability to identify and resolve issues quickly is notable and it is all done in a professional and very friendly manner. I have heartily recommended her to others and will continue to do so. Thank you.

Professor Bijayendra Singh

Orthopaedic Surgeon

I needed an open reduction of a distal radial fracture. We researched local upper limb surgeons and were impressed with Professor Singhs experience and level of expertise. We were not disappointed. At each consultation both before during and after the procedure I felt reassured that I was in the best hands and that all would be fine. A very kind and thoughtful man who could not have taken better care of me. Thank you so much for everything.

Professor Siôn Glyn-Jones

Orthopaedic Surgeon

As a young person with hip pain I felt very uneasy and confused about where my pain was coming from, Professor Glyn-Jones was fantastic and understanding with my problem. He gave clear explanations and stated all the risks that would come with the hip labrum tear surgery. Subsequently, on the day of my surgery I felt very relaxed and understood thge process very well. I am booked in for my next surgery and feel very calm about it.

Dr Sadia Bhatti

Obstetrician & Gynaecologist

From our initial consultation to post delivery Dr Bhati has been kind, informative and caring. As someone who suffers from major health anxiety, I had my share of fears surrounding birth. Dr Bhati’s knowledge and confidence puts you at ease. Even though there’s been a last minute need for a c section, it was handled quickly and calmly and we welcomed our baby girl safely. Very greatful for the care we received.

Mr Raghu Ram Vindlacheruvu

Neurosurgeon

I was greeted by Mr Vindlacheruvu and he advised it was ok for my son to be present at the consultation. Although I initially felt nervous he put my mind at ease and explained the reasons behind his questions in easy to understand terms. I came away thinking he was very professional and empathetic.