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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Spire St Anthony's Hospital

Allergy Medicine, Cardiology, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

UK Vein Clinic - Manchester

Vascular Surgery

After trying to get my varicose veins sorted for years, (and unfortunately them getting worse over those years) I finally decided to get treatment from UK Vein Clinic in Manchester. I have had both legs treated using both ablation and foam therapy. The whole process was fantastic. I was treated so kindly by my Dr and the lovely nurses. They explained everything and took great care of me, ensuring I was comfortable. The process was very quick and I felt little discomfort. I was informed of everything happening and lots of aftercare tips. I am so glad that I chose UK Vein Clinic for treatment, their care has been fantastic right from booking a consultation to now, just after treatment. I’m still in my stockings but I am looking forward to the progress over the next few months. Thank you so much.

Mr Jeyaram Srinivasan

Plastic Surgeon

Mr Srinivasan was recommended to me by a friend who had recently undergone breast augmentation. I immediately trusted Mr Srinivasan and knew that if I was to go ahead with the procedure I wanted him to do it (I was apprehensive). He listened to what I wanted to achieve from the surgery and was honest about what was possible and how my desired outcome could be achieved - I had tubular breasts which were different sizes. He also explained the potential risks etc of implants. Following the procedure the results have far exceeded my expectations - I now have the volume I desired and my breasts are equal sizes. I could not be happier.

Dr. Erika Harnik

Paediatrician

Dr Harnik and the team of nurses were excellent as always. Dr Harnik is thorough and explains everything in a very clear manner, and is happy to answer all the questions that a somewhat uninformed parent like me may throw at her! She’s very warm and has an easy manner of dealing with kids, from our 5 month old youngest son to our 3 1/2 year old older son. We’re very glad to have come across her and to have both our sons treated by her and the expert team at Children’s Allergy Doctors. We strongly recommend them to anyone whose children have allergies and who seek expert help!

Ms Sangeeta Khinder

Obstetrician & Gynaecologist

Mrs Khinder made me feel calm and relaxed before surgery by thoroughly explaining the procedure. She is warm, reassuring, and easy to talk to, which immediately put me at ease. The surgery went very well, and the keyhole scars are neat. Her aftercare has also been excellent — she takes time to look after you properly and explains everything clearly, which is very reassuring. I highly recommend Mrs Khinder; you will be in very good hands. She combines outstanding medical skill with excellent people skills.

Reframe Cancer

Oncology

My team are integral to both my physical and mental wellbeing. This is a really really important service. I trust them implicitly (I can’t emphasise enough how important this trust element is) and I value the information they share with me. Their kindness and empathy is appreciated every day but especially on the harder days and equally they celebrate my wins. This really has been such a game changer for me and I feel so fortunate to have this. Thank you!

Mrs Emma Eaton

Acupuncturist

I’ve been seeing Emma for nearly 10 years on a monthly basis. I’ve seen other acupuncturists and all I can say is that she’s absolutely outstanding. Not only is she one of the kindest people I have ever met, she has been able to get rid of my hot flushes and plantar fasciitis, she’s keeping my acid reflux down, making my dry eyes way better and keeping me moving without any pain just to mention a few of her talents. All I can say is - she’s the best.

Mr Jonathan Lippiatt

Obstetrician & Gynaecologist

Mr Lippiatt has looked after me for many years and has always been clear, courteous and understanding when meeting with me. He has always made me feel relaxed and at ease. This is a skill that not all consultants have!! I would like to take this opportunity to thank him for all of his support to me during this difficult journey for me. I would also like to thank his Secretary Nicola for her assistance as well.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had an amazing experience with Dr Nikki Wilson. She took the time to really understand my situation and made recommendations that were specific to me, not a one-size-fits-all approach. I genuinely felt that her focus was on finding the most cost-effective and appropriate solutions for my personal needs, rather than upselling. I left the appointment feeling listened to, cared for, and very well looked after.

Bloomfield Health

Psychiatry, Psychology, + 1 more

Professor Bloomfield is an exceptional psychiatrist. He balances professional expertise with a very kind, human touch. I never feel rushed during our appointments; he is patient with my questions and always provides well-rounded, informative feedback. He doesn't just provide a service; he provides a thoughtful partnership in mental health. I feel much more confident in my journey thanks to his guidance.

Dr Michelle Mackintosh

Obstetrician & Gynaecologist

I found the environment comfortable and settling. After expressing I was nervous at doctors I found Dr MacKintosh relaxed, helpful, took my problems seriously. I felt I had a good understanding of my options for initial treatment and long term management options which were catered to my lifestyle and preferences. It was for me a very important appointment and one where I felt listened to and respected.

Dr Alex Cappai

Psychiatrist

Diverse Minds Clinic provided me with an excellent experience. Dr. Cappai, the consultant, has extensive experience and has diagnosed me with ASD and ADHD. It was a challenging and time-consuming assessment, but Dr. Cappai and the team at Diverse Minds Clinic were quite helpful in completing out the documents. The rooms are comfortable and the location is very nice. I cannot recommend enough!!!!

Mr Thomas Hunter

Orthopaedic Surgeon

My care from start to finish has been excellent .I was listened too and Mr Hunter also put my mind at rest with any worries I had. Every time I saw him his only concern was for me and answered all my questions. Mr Hunter has given me a new least of life since I have had a new hip and being as I am only young, I am now back at work and back at the gym. I could not have had a better Surgeon.

Quality Dental : Horsham

Dentistry

This was a visit for a small filling. I was apprehensive as usual at the thought of a dentist appointment, but i was made to feel at ease by the friendly staff. The wait time was very short on this day and the whole treatment from start to finish was quick and pain free. The dentist Levi and his assistant were very relaxed, friendly and professional. Thank you

The Pure Practice

Physiotherapy

I have been treated by Sonja at The Pure Practice over the last 6 months having been recommended to this Practice by my rheumatology consultant. The physiotherapy treatment I have received has been second to none and has helped me tackle the symptoms of my chronic condition. I have no hesitation in recommending The Pure Practice to you.