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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Mr Arun Prasath Shanmuganandan

General Surgeon

I cannot thank Dr Arun Shanmugandan enough for his diligent assessment and treatment. My condition was severe requiring multiple procedures under sedation as well surgery under general anaesthetic each completed by Arun. Arun has been exceptional in ensuring the issues were resolved completely. Even picking up on an irregularity in my blood results which led to finding an unrelated issue with my parathyroid gland. This has now also been resolved following Aruns referral, which I was also very extremely pleased with. Aruns patience and bedside manner are second to none, ensuring I understood each process every step of the way. As a 41 year old woman I was horrified to find I had so many health issues happening at once. However, Arun was able to resolve each of them in less than 6 months giving me confidence in my health moving forward. I feel 10 times better, I have so much more energy and a new lease for life. Thank you so much to Arun and his amazing team for all you have done, it has truly been life changing for me .

Dr Mark Earley

Cardiologist

Very reassuring test and consultation. Sorry about being a bit late. Perhaps appointment time could include 30 minutes preparation time. I am happy to call on your services as needed rather than having annual stress tests. About the finances of aviation deaths: The surgical litigation industry amounts to more than £1 billion per year. Surgical safety is lagging miles behind that of aviation. It needs to adopt the safety principles so effectively applied by aviation. (See IATA 8 safety principles.) Best wishes Michael The Bulletin of the Royal College of Surgeons of England. Published On line 1 March 2024 M Edwards. Volume 6, Number 2. To eliminate surgical error, copy aviation. https://doi.org/10.1308/rcsbull.2024.26 You are welcome to circulate this bulletin wherever it may get traction.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I highly recommend Miss Mez Aref-Adib. I’m 39 years old and had a 6 cm fibroid that caused heavy bleeding and severe pain. Dr. Aref-Adib performed my laparoscopic surgery and successfully removed all of the fibroids. She was extremely attentive to my condition after the surgery, followed up closely to make sure everything was going well, and was always available to answer any questions I had during recovery. Three months later, I feel so much better, and there is only a very faint mark left from the stitches on my abdomen. I highly recommend Dr. Aref-Adib—not only because she is highly skilled and professional, but also because she is genuinely kind, caring, and responsive.

Mr Philip Robinson

ENT Surgeon

I had an excellent experience with Phillip. He was incredibly warm, kind and empathetic from the outset, and took the time to explain everything clearly in accessible, layman’s terms. I’m not an expert, but I never felt rushed or talked down to — he made a complex situation feel straightforward and manageable. Phillip was also impressively efficient. Within the space of around 30 minutes, he arranged the necessary test, discussed the results, and talked me through next steps. If these appointments had been done separately, it would likely have taken months. I felt genuinely listened to and well cared for, and wouldn’t hesitate to recommend him.

Mr Ravi Ray

Orthopaedic Surgeon

I cannot thank Ravi Ray enough. I had my shoulder issue for nearly 30 years, with GPs constantly failing me and not giving me the right investigations to see what's wrong and saw Ravi Ray once, had an MRI and he knew straight away what needed doing and got it done. I'm now almost 8 weeks post op and it's been a real game changer. Just the rehab of building an extremely weak shoulder up now after 30 years of neglect. Ravi is one of if not the nicest, friendliest consultants I've ever seen and the only one who really showed he cared and that he wanted to help. I honestly will never have the words to thank him

Mr Fady Sedra

Orthopaedic Surgeon

In a world all consumed with AI and perfection, I can honestly say Mr Fady Sedra outshines AI. 5 Stars for Mr Fady Sedra and the staff at The Cromwell Hospital, after my ACDF surgery I can say Mr Fady Sedra's attention to detail is unmatched. He has an excellent bedside manner and displayed a level of professionalism that is rare to find. Mr Fady Sedra went above and beyond to make sure I was well cared for. The X-Ray of my neck should be in an art gallery as it is truly a work of art by Mr Fady Sedra. I highly recommend for any complex spinal work.

Mr John Terrace

General Surgeon

I want to say a huge thank you to Mr Terrace and the team at Shawfair Park for the excellent care I received during my gall bladder surgery. From start to finish, Mr Terrace was professional, kind, and incredibly reassuring. This made a big difference during what could have been a stressful time for me. Mr Terrace explained the procedure and set my expectations for recovery clearly, and I felt genuinely listened to and well cared for throughout. I’m very grateful for the skill, compassion, and teamwork shown by Mr Terrace and his team.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

Wello

Cosmetic (Aesthetic) Medicine, Dental Care

My husband and I pay a monthly subscription to Wello which entitles each of us to two full treatments a year. The treatments are first class, very comfortable and also reassuring as any problems will be pointed out. We like the feeling of really clean teeth, the excellent advice we are given on teeth and gum health - the all round experience, in very attractive surroundings, is to be highly recommended

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Very easy to book an appointment, we could have had one the following week but due to not being available we were able to get an appointment the following week on a date and time of our choice. Upon arrival, check in was easy and we were directed to where we needed to be. Staff were friendly and the clinic was very clean. Overall a great experience as it should be for a paid service.

Dr. Mohannad Alif

Dentist

Have had issues with my gums for a long time until I saw Dr Mo, I have been in treatment for a while now and I can clearly see the difference, my gums have stopped bleeding and they feel healthier! He was very comprehensive and knowledgeable about gum disease, I got a full pack and all the information I need to stay on top of my home hygiene. Would definitely recommend!

Mr Eric Mutema

Obstetrician & Gynaecologist

From the moment you walk in your greeted so very warmly.Mr Mutema is a very kind and understanding consultant. Very knowledgeable he is an all round good man..Thank you for all your help and kindness on very personal issues .And thank you to all your kind reception staff and not forgetting the wonderful hard working HCA what can I say your all amazing 😀

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

From arrival to leaving, staff were very friendly and helpful. I was treated respectfully and with care. I visited the facility twice this week and on the first occasion - late afternoon, there was no option for purchasing refreshments. On my second visit, which was earlier in the day, the facility to purchase drinks and snacks was open, and was very good.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

My GP referred my to specialist as the wait to see a dermatologist on the NHS was nearly 2 years. Dr Ghazavi’s team responded to my email enquiry the same day and I was in the clinic within a week and on treatment. The continuity of care has been outstanding and I highly recommend the service his provides.