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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mr Kunal Rathod

Obstetrician & Gynaecologist

My recent experience with Dr Kunle Rathod has been amazing. I had an exceptional care throughout my recent open myomectomy surgery. From my very first consultation, he demonstrated not only outstanding clinical expertise but also a level of empathy, patience and professionalism that immediately eased me. He took time to explain the diagnosis in clear and reassuring terms ensuring I fully understood the procedure and outcome. On the day of the surgery, he was calm and confident. His approach gave me great comfort. The procedure was performed with remarkable skill, and my recovery had been smooth and steady reflecting D Rathod surgical excellence and meticulous attention to detail. Through my inpatient stay, he checked on me answeeews every question with care and ensured I felt supported at every stage. He consistently showed kindness, respect and understanding, creating an environment where I felt heard, valued and safe. I am in credit grateful for the positive experience and for the expertise that has significantly improved my quality of life. I could not have asked for a more dedicated and compassionate gynaecologist and I would wholeheartedly recommend D Kunal Rathod. Thanks Dr!! You are a start and a God sent.

Mr Edward Lee

Ophthalmologist

My visit was my first consultation with regard my eyes having been identified with high pressure and identified the need for cataract surgery to protect the eyes. Mr Lee was professional and very reassuring with his careful assessment of my eyes including a general eye test, his own pressure test(using high quality instruments making it much easier for my eyes), making his own assessment of my optic nerves and macular degeneration. He then clarified the benefits of the cataract operations and also, in my case, the limitations . I found this very reassuring. Further measurements using further top quality instruments were taken to inform the needed procedures. The quality of his expertise and clear explanations, including responding to my questions and anxieties has given me peace of mind and confidence in going ahead as planned. We agreed dates that enabled me to still enjoy two planned holidays. So thank you for your care.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

This was a follow-up appointment with David Cumming for MRI results regarding my back pain. As with with my first appointment, he provided excellent assistance and advice. His feedback was detailed and clear and he answered any questions I and my son raised. He ran through treatment options, but without putting any pressure on me to make decisions there and then. Indeed, throughout my consultations, I always felt listened to, and never felt that we were being rushed through. Throughout, Mr Cumming was friendly and clear, patiently listening to my concerns and answering my questions; he was warm and welcoming - when my son dropped my crutch on the floor, this consultant surgeon did not hesitate to pick it up! I also want to praise his secretary, Emma, who has been most helpful.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

10/10 experience. We had our 10 year old son assessed for ADHD. From the moment i called to enquire about the process and what are the steps involved to the actually assessment, everyone has been amazing. Steven in the front office walked me through the entire process, what to expect, costings etc. he was polite, kind and very professional. Dr Hollie Hearfield who did the assessment was lovely. She was so good with our son, she explained everything to us as to what the next steps are. I cannot recommend you enough to others who might be thinking of going private. Its an overwhelming decision to make and it has been nothing but informative and easy with Berkley's. Keep up the amazing service that your staff deliver x

Mr Jonathan Bhargava

Ophthalmologist

I was warmly greeted by Mr Bhargava just 5min after the scheduled appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

TMC (The Menopause Consortium) Midlands

Obstetrics & Gynaecology

Apart from a reception that were unaware of their visitors - the building and facilities were excellent. Dr. Bradley is a practitioner who has a broad grasp of all areas of HRT treatment. Her extensive knowledge makes you feel very confident about the decisions you make with the doctors assistance. She is never rushed and allows extensive discussion about past and present research. I am extremely impressed by her professionalism. I left after my consultation feeling I had explored all the areas I had questions about but came away with a lot of new information.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Miss Olivia Whiteside

ENT Surgeon

Miss Whiteside is exceptionally caring, thorough and wonderful with the patients. She has seen my daughter several times for an ongoing ear issue, and each time she has shown remarkable patience while my daughter tried to explain her symptoms. Miss Whiteside carried out all the necessary tests, and we received a detailed clinic letter promptly after the appointment. I’m very grateful for the high standard of care she consistently provides.

Dr. Michael FitzPatrick

Gastroenterologist

Exceptional gastroenterologist. Very thorough, clear explanations. Extremely patient and kind. I have had a lot of gastrointestinal symptoms over the years and I am grateful to have finally found a gastroenterologist that can help me. Superb bedside manner. I was looked after incredibly well by Dr Fitzpatrick, and the entire endoscopy team. His PA is also excellent always there on the end of the phone. Highly recommended.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

The staff were so helpful and friendly. I went in to my appointment straight away. I had my follow up consultation with Mr Luke Cascarini. He works with you in such a kind and approachable way so that you get the best care. He is so knowledgable and was able to answers all my questions. I’m so grateful that I got referred to him as I finally have answers that I have been searching for, for many years.

London Orthopaedic Clinic (TLOC)

Diagnostics & Testing, Hand Therapy, + 10 more

This was an excellent experience from the moment that I entered the building. Reception and admin staff were efficient, helpful and friendly, both at the entrance level and then later at the consulting rooms. The premises were uncluttered and immaculate. Diagnostic equipment was first-class. The consultant was excellent, approachable and understanding and explaining everything clearly.

Miss Seema Bagtharia

Obstetrician & Gynaecologist

Miss Seema Bagtharia was a breath of fresh air. I went in feeling very apprehensive, as I’ve been dealing with symptoms for many years. She made me feel heard, asked a lot of great questions, and explained in detail the possible causes. She put me at ease and has booked further exploratory treatment. On top of all this, she was a really lovely person, which was great. Thank you

᠎ Matthew Allsop

Audiologist

For over a decade, Matthew has helped me to navigate the hearing loss and balance problems which I acquired as a result of having Meniere’s disease. He has done so with great skill and patience, always thinking in innovative ways to address problems and always taking a holistic view of my issues beyond the purely technical. I owe him a great debt of gratitude.

Dr. Ashana Gupta

Dentist

Mr Nagpal and Ms Gupta looked after my daughter, she was extremely nervous and I didn’t think she would be able to go through with the surgery, their gentle and kind words helped her through the process and she’s able to proceed with braces much more quickly now. The kids have been coming to Loveteeth for some time now and we wouldn’t go elsewhere