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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Harpenden Medical

Allergy Medicine, Diagnostics & Testing, + 9 more

I was intrigued by the services offered, as they seemed too good to be true. I'm a mid-life woman, starting to worry more about my overall health and wellbeing but didn't want to burden the NHS with curiosity! I really just wanted to have an MOT, to spot any underlying issues or potential health concerns. I was really impressed with the whole set up - state of the art machines, beautiful and clean building - with the most relatable, down-to-earth and professional team of experts. I felt in safe hands, and I had all the advice, tests and support I needed to give me a 12 month clean bill of health but with some advice on how to improve and maintain my health and wellbeing. Highly recommended!

Dr Sotiris Nicholas

Anaesthetist

Dr. Nicholas was amazing- he came in prior to surgery and walked me through each step. Not only was he a comforting presence, his communication throughout surgery made it so that I knew everything that was going on through my entire c-section. I was able to tell him how I felt during surgery and after and he adjusted care as such. Dr. Nichols took the time to listen to my concerns from previous c-sections and our plans for pain management and reassured us every step of the way. He even took some wonderful photos of delivery on our phone! Dr. Nichols is not only wonderful at his job, but such a kind person who genuinely cares about his patients and their comfort both physical and mental.

Dr. Dalvir Singh Bajwa

Dermatologist

Dr Bajwa put me at ease the moment I went into the theatre for the removal of a BCC. I asked for him to confirm surgery was still needed after having had a biopsy previously and he said he could still see it but would check with Dr Brass to ensure a 100% which it was he showed me what would happen reassuring me constantly and give me the opportunity to ask questions he also had a manner that didn't make you feel just another day in surgery and that he was the doctor and you just the patient and this is what I am doing . I would think he would adapt his bed side manner to each and every individual patient making you feel relaxed about the procedure

Newmedica Slough

Ophthalmology

We checked in early, due to traffic, 20 minutes early at 13.10 for an appointment at 13.30. At 14.05 I returned to the reception desk to ask why a large number of customers had arrived after us and been seen before and the Team Lead stated that she would check for me. She came back 3-4 minutes later to notify us that the reception staff had not booked us as arrived. We were told that they were sorry and that we would be moved to the front of the line. We did not have a very good experience with you.

Mr Vincent Dubois

Ophthalmologist

Very clear explanation of what he could do for both of my eyes and possible problems for him due to some medical problems I have ( very over active thyroid gland and no natural hearing but have a cochlear implant on left side ). Also clear explanation of numbing my eye or general and whether one eye or both eyes having cateract removal and stents for glaucoma in one surgery. Every aspect of surgeries considered, explained and fully understood by me so I could make a decision with regard to surgery.

Mr Neeraj Garg

Breast Surgeon

I visited The Shard for my appointment with Me Neeraj Garg. I last saw Mr Garg just over two years ago and he is very professional and treated me with respect and answered all questions clearly. It is also great to be able to go and see Mr Garg, complete all the tests and get the results all in just over one hour. I would totally recommend him to any of my friends without hesitation. I came away feeling relieved. Thank you to Mr Garg, the radiographer who was delightful and the lovely nurses.

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

VIP Hearing Solutions Eastcote

Audiology

I received excellent person centred care. I came for wax removal and discovered I had an ear infection that needed treatment first. The audiologist was very helpful and gave me a referral letter to see the Doctor and once the infection has cleared I could return to complete the wax removal . The Receptionist was welcoming , friendly and helpful from my first phone and on my two visits . Thank you

Dr. Felicity Taylor

Paediatrician

Dr. felicity put myself and children at ease from the moment we saw her, she was so clear in explaining things in a child friendly manor, she carried out a much wider range of checks that we had ever had with previous doctors and her aftercare has also been incredible. We feel very lucky to have found Dr. Felicity and would happily and already have recommended her to many friends and family .

Mr Parag Patel

ENT Surgeon

Mr Patel was very approachable. He listened to my concerns and immediately inspired confidence. I felt he conducted a thorough examination and provided a very comprehensive explanation of the diagnosis and treatment plan. The audiometrist was also very approachable and efficient, explaining each stage of the test and offering clear guidance. The entire process was managed very efficiently.

London Bridge Sports Medicine

Sports & Exercise Medicine

I have a pain at the side of my right knee - I call it a 'trapped nerve', as I don't know what the correct medical term is. This is the 3rd injection that I have had. I asked if Dr. Antbring if he could do the guided injection himself rather than go through ultra sound and he kindly agreed. I think I have a few days to go before it settles down, but so far so good. Sarah K.T

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

Was overnight stay at Ninewells Hospital in Dundee, all staff were very polite and courteous to myself and the other 5 people within the ward during my stay. The team were very attentive to each individuals needs, which made for a pleasant stay. Facilities were clean and if any ‘accidents’ occurred then these were addressed immediately to promote cleanliness in the ward

Mr Seth Chambers

Physiotherapist

I’ve been working with Seth since June, and he’s been nothing but knowledgeable and thorough. He’s very client first, always providing solutions and guidance I can work through myself. I came to him with a serious left side issue affecting my hip, knee & lower back, and six months later I’m nearly back to my pre-injury level, recently running a 35 minute 10k PB.

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

Parking good, reception good, pharmacy good, everywhere very clean. All staff were friendly and efficient. They made sure that they had the right person for the right procedure, made sure I was hydrated and well, and checked that I would be looked after at home afterwards. I was very impressed. Also the sandwich afterwards was lovely.

Mr Odei Shannak

Orthopaedic Surgeon

The care I received from Mr Shannak before surgery and after and his team were excellent from start to finish putting you at your ease. The Nurses and staff were very kind and nothing was too much trouble. A big shout out to the ladies who bring you tea and food were lovely. A great experience and thank you. Linda N