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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Fitzrovia Suite

Obstetrics & Gynaecology

We chose Fitzrovia Suite as its part of big NHS hospital in case of any unexpected emergency, it made us feel comfortable being just 1 floor away in case anything happens. The team is wonderful and professional able to create a sense of safety and calm in those moments before and after birth. They were supportive during one of the most vulnerable and delicate experiences a woman can go through, offering practical tips, guidance, emotional support and truly personal care at any hour, for any question or request we had. Midwifes supported us looking after our baby so we can get some sleep waking us is time for feeds, meds and breastfeed support. The midwifes were also available on WhatsApp after the birth, which was incredibly helpful. There is so much information to process when you’re discharged home, and having the ability to ask follow-up questions and get quick clarifications made a huge difference for us. Facility itself is clean, catering is nice, rooms were comfortable, branded toiletries are provided -great experience.

Dr Rohan Jagathesan

Cardiologist

I came to Dr Jagathesan with symptoms that had been presenting since teenage years but had never been investigated by GPs. After talking these symptoms through with Dr Jagathesan he was very sympathetic to my concern and provided clear suggestions as to possible causes and outlined a set of tests to explore these possibilities as well as an extra round of tests if deemed necessary by the initial results. Once the tests were completed Dr Jagathesan was very clear in communicating the results, which were that my heart was structurally fine and showed no irregularities in the tests done. As such my symptoms were likely caused by anxiety and not life threatening. Dr Jagathesan’s communication and care throughout was fantastic presenting me clearly with facts and data whilst also being sympathetic to my concerns.

Mr Jamie Vatish

General Surgeon

Mr Vatish was attentive and gave clear answers to my questions. He was knowledgeable and helped me to understand the procedure I was about to have. He explained what a biopsy was and how it was taken. He then explained the potential results. Once I was given the diagnosis, he explained the surgery I would have and what he would do in terms of taking a margin of tissue from around the site of the cancer and sending it to the lab. When the results came back, he gave me clear results and was able to answer my questions about my future, giving me examples of how likely reoccurance might be, in terms of percentage. Mr Vatish is a very skilled surgeon. I only have a very slight scar a month after surgery. I would highly recommend Mr Vatish for any surgery required, you will be in very good hands.

Dr. Alexander Leeper

Breast Surgeon

Dr Leeper treated me with the utmost respect, care, kindness and professionalism. I found Dr Leeper to be incredibly charming, approachable and kind. I felt so relaxed and comfortable in Dr Leeper’s presence. Dr Leeper took the time to interpret my breast scan results to me in clear simple language which I would otherwise not have understood well. Mr Leeper is a lovely man and a very professional, knowledgeable, and caring Doctor. I highly recommend Dr Leeper for his expertise and excellent care. Thank you.

Mr Shamsi El Hasani

General Surgeon

My recent operation with Mr. El Hasani was an excellent experience. From the very beginning, he demonstrated exceptional professionalism and courtesy, making me feel completely at ease. His calm and reassuring manner gave me confidence that I was in safe hands throughout the entire process. The care and attention he provided were outstanding, and I truly appreciated how he explained everything clearly, ensuring I felt informed and comfortable. I couldn’t have asked for better care.

Dr Philip Bullen

Obstetrician & Gynaecologist

From the moment you step inside the peaceful waiting room, you feel at ease. Dr Bullen radiates calm professionalism. He took his time to patiently explain everything and answer all my questions and his lovely secretary and midwife got back to me quickly whenever I messaged. This is the second pregnancy that I saw Dr Bullen and I recommend him very highly if you are looking to go privately for expert prenatal care and avoid the noisy and chaotic NHS clinics.

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

My experience during my visit for day surgery was very good overall. The nurses and physiotherapist were young but capable. The anaesthetists were very helpful both before and after my operation. The surgeon was brisk and efficient. I was perhaps a little surprised that he didn't come to see me after the operation. The quality of the snack I was offered after the operation was poor: crisps and a sandwich with stodgy bread. Hardly nutritious recovery food!

Mr Reshid Berber

Orthopaedic Surgeon

I would like to say that my experience with Mr Reshid Berber and the Spire Hospital in Nottingham has been second to none. The whole experience from first consultation through to my surgery and follow up appointments have been amazing. Everything was explained to me in a way I understood what my diagnosis, treatment and aftercare would be. I look forward to my next treatment later on in the year to treat the other hip and a future of pain free.

Mr Chatenya Chauhan

Orthopaedic Surgeon

A very quick appointment. Actually in and out before my scheduled time. Mr Chauhan has given me reassurance with my wrist. Following on from having the injections I have found a terrific improvement. Some days it’s 90% better. Mr Chauhan said that in some people this is all you need or if it flares up again, to visit my Dr who will then refer me again and it would be the operation. Let’s hope and pray that time is in the distance.

Mr Ashutosh Tandon

General Surgeon

Mr Tandon is extremely professional. I felt very safe in his care. Every stage of the surgery was thoroughly explained and agreed before proceeding. The post op consultation was very professional and the surgery was explained again using photographs from the surgery. The surgical wounds have healed very well and a point to mention; his suturing is immaculate, leaving me with minimal scarring. Highly recommended.

Well Life Clinic Cobham

Allergy Medicine, Clinical Genetics, + 12 more

I needed to have several inoculations for travel to high risk areas. It is possible, but not cost-free, to get this done on the NHS with lots of planning, delays, and waiting for appointments. Or get them all done in one go, here, seamlessly, for a little more cost. Doctor, staff, practice, whole experience all first rate.

MansMatters

Urology

I didn’t want surgery, a knife any where near my penis. So I tried Mansmatters new protocol with injections and shockwave. The results speak for themselves, my Peyronie’s curvature got better to almost normal shape. I’m so glad I made the right decision. My life is back and now I’m back in the dating scenes.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

After filling out a medical form on previous medical history I was introduced to Mr Edwards, the consultant. He was very professional and explained in detail the procedure that would probably be the best for me. All the staff were very friendly and the premises very clean.

Nuffield Health Woking Hospital

It was an excellent experience with Prof Imam. From start to finish all were great. Everyone was very friendly. There were always someone in the room. I was fully informed. A high level of care. Excellent. All 5s. No concerns. Loved everyone was brilliant. Would recommend.

Moorfields Private Eye Hospital

Ophthalmology

Fantastic experience. The surgery, care and after care was exceptional! Friendly staff and very professional. They made my experience feel comfortable from start to finish and the laser eye surgery has changed my life I love seeing the world in high definition! Thank you!