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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

Dr Khalid Khan

Cardiologist

We got a private referal to see Dr Khan after being treated very badly by the NHS system. They had failed to identify after many tests my condition. Dr Khan immediately set about finding the root cause of the problem and thereby decide on treatment. Thanks to him installing the latest hi-tech diagnostic monitor It was quickly established that I needed a pacemaker, which was subsequently fitted successfully. Through all my consultations and treatments Dr Khan has been reassuring,, knowledgable, gentle and very kind. He has given me peace when I was in a state of extreme anxiety not knowing what was wrong. I owe a great deal to Dr Khan and regard myself as very lucky to have been under his care throughout my experience.

Dr Vishal Mehta

Paediatrician

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

Attending Zenvite is a completely different experience from NHS surgeries. The whole environment is calmer and much more welcoming, and you are immediately put at ease Dr Alex was very pleasant and reassuringly thorough. I feel as though I'm in the best hands at Zenvite, and will be taking other members of my family there as required. These days this level of care is well worth the investment. Thank you.

London Gynaecology - Richmond

General Practice (GP), General Practice (GP) (Video Consultation), + 3 more

Everyone from the practice is absolutely amazing - from the moment I called reception, to the welcome in person, and from the incredibly empathetic and patient Dr Natasha Abdul Aziz to the calming and super friendly nurses I felt completely at ease during every moment. I even got offered tea and a biscuit! I would highly recommend this amazing practice.

Mrs Polly Ford

Obstetrician & Gynaecologist

We had a wonderful experience during our embryo transfer. The entire team was professional, kind, and incredibly supportive. Every step was clearly explained, and everyone was warm, smiling, and focused on making us feel comfortable and at ease. We are truly grateful for the care and compassion we received. Thank you for everything!

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

Mr Karoshi is great. He was approachable and thorough through my investigation, diagnosis and treatment for fibroids. He really stands out as a doctor in the UK, being not only knowledgeble and giving confidenct to partients but being warm, kind and respectful. Highly recommended! In fact, I already referred him to friends.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

An exceptional practice and a truly professional team which enhances the patients needs. Doctor Denton provides excellent medical care combined with a relaxed but very thorough assessment of the patients concerns. I would not hesitate in recommending this practise for a comprehensive service to its patients and clients.

The Skin Surgery

Dermatology

All the staff were welcoming and friendly. It was my first time and they couldn't have done more for me to ensure I was at ease and comfortable. They took time to explain things from the initial telephone consult, through to the end of the appointment and discussing aftercare. Would absolutely recommend.

Mr Joseph Walls

Plastic Surgeon

My most recent. Is it was as always a great experience . Mr Walls is a true professional with a very personable manner . He listens very carefully and explains everything fully in a way that reassures and gives confidence . I have now had several procedures with him and would not hesitate to recommend .

Dr. Hannah Casey

General Practitioner

After a year backwards and forwards to my NHS GP with perimenopause symptoms , having many tests and scans as they believed I was too young to start perimenopause I decided to come to see Hannah who immediately identified my symptoms and talked me through the options to help me issued me HRT patches.

Mr Martin Farrugia

Obstetrician & Gynaecologist

Mr furuga really is the best consultant I have had he always make me feel at ease and comfortable and always explaing and discussing everything to me making me feel reasured and takes my opinions into consideration . Mr furuga really a pleasure to have him as my consultant !

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

I had a cholecystectomy performed by Mark Tomlinson. From the moment I was admitted, to the discharge the whole team was superb. Every member I saw took time to check on my wellbeing, explained everything I needed to know and generally made the whole experience more bearable.

Dr Jeremy Halfhide

Dermatologist

I have known Dr. Jeremy Halfhide for a while and have had several different treatments with him, he is absolutely fantastic and a super specialist! The experience during the treatments is great and the results are amazing! I will keep on coming back to him indefinitely!

Kingsend Dental: Ruislip

Dentistry

Mr Dhanda is always very personable and kind. I was very happy with some cosmetic work he did on my front teeth and will be back for more in the coming months. Totally recommend this practice. If I had to change anything it would be better parking, but a minor issue.