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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Mr Andrew Northeast

General Surgeon

Mr Northeast examined my condition at the initial appointment and confirmed that I needed umbilical hernia repair surgery. He explained what the procedure would entail and how my day to day life would be impacted for 4 to 6 weeks after the operation. He also answered all the questions I had about the procedure. He sought the requisite funding for my operation and kept myself and my GP updated on progress. I was fortunate to obtain a cancellation and so my operation date was sooner than I had anticipated. The operation went smoothly and I had very little pain or discomfort following the operation. I subsequently returned to see Mr Northeast approximately 4 weeks after the operation where he examined me and advised me the operation had been a complete success and advised me what I should avoid doing until the full 6 weeks post operation period was complete. Overall I was very pleased with the entire experience and grateful for his expertise.

Urban TRT

Endocrinology & Diabetes

I started TRT last July at a point when I was struggling significantly with fatigue, anxiety, and poor sleep. Since beginning treatment, all of those areas have improved dramatically, and the difference in my overall wellbeing has been genuinely life changing. A large part of that is down to Chris and the environment he has created at Urban TRT. Throughout the process he has monitored my progress closely, explaining results clearly and adjusting treatment thoughtfully where needed. What really sets Urban TRT apart, however, is how personable and approachable Chris and the team are. I have always felt informed, listened to, and confident that my health was being managed properly rather than simply being treated by numbers alone. I genuinely would not hesitate to recommend Urban TRT to anyone considering TRT or looking for a clinician who takes a genuinely holistic and professional approach to patient care.

Dr. Sreekala Seepana

General Practitioner

Dr. Seepana was extremely knowledgeable and understanding. She explained everything in detail. For the first time, I really felt listened to by a GP and not fobbed off with medications that would only treat symptoms but not touch the root cause. I was so grateful to be heard- so much so that I felt quite emotional at points during the consultation. After years of what can only be described as hell dealing with perimenopause symptoms and the extreme stresses of not getting sufficient help or understanding from NHS doctors, I finally feel a real sense of hope that I will be able to 'get back to my old self'. I can barely express how grateful I am to Dr Seepana. Thank you.

Dr Joe Ramsay

Psychiatrist

Joe helped me refine and streamline my treatment with care and professionalism. He listened carefully to my thoughts and was able to prescribe a blend of medical and lifestyle-based approaches that I am already seeing have an effect. I enjoyed my consultation with Joe, who conducted our hour together with a blend of quality clinical acumen, humour and kindness. Despite the desire to ideally not find myself in a psychiatrist's office too routinely, Joe made the experience a really positive one and I would wholeheartedly recommend him to others.

One Stop Healthcare

Anaesthetics, Audiology, + 48 more

Well after a very long period of months waiting for a appointment, which was a utterly waste of my time and NHS funded appointment. It comes down to MSK CIRCLE NOT KNOWNING THE FACTS, if you have ever had a DENERVEATION, once in your life in this Borough, you can't have it again, BUT YOU CAN IN OTHER BOROUGHS, So my condtion is now down to, myself raising the funds of approx £4000 what a disgrace, and all I need is one op to carry on working, so publish if you want?? But I doubt it coz your end don't like the truth

Deben Private GP Services

General Practice (GP)

I am very happy with my first experience at the Practice today. Everyone was relaxed and friendly. It was so reassuring to be certain I was seeing an actual medically qualified person (uncertain in todays NHS) whose judgement therefore I felt I could trust. Dr Ridout was very understanding and approachable - an attentive listener, carried out an objective examination and was happy to discuss it together with why she was suggesting the proposed treatment plan. I would definitely recommend this Practice.

Mr Gavin Macpherson

Orthopaedic Surgeon

Mr Macpherson was incredibly approachable and very helpful - my surgery was for a full hip replacement. He went over the options and the surgery was agreed. Mr Macpherson was particularly helpful when my surgery had to be postponed from the initial appointment date due to unfortunate and unconnected circumstances. Everything was explained very well to me and email communication was always prompt and informative. I have had a very positive experience and am very grateful to Mr Macpherson and the rest of his team

London Skin Clinic

Cosmetic (Aesthetic) Medicine, Dermatology

Hugest thanks to Dr Onur Gilleard for removing the cyst like lump on my face - he is an incredible highly skilled Plastic surgeon - the procedure was pain free, very quick and I couldn't believe how neat and small the incision and stitches were which are healing beautifully. It was only a week ago however I have absolutely no doubt that there will be minimal scarring due to his expertise. Dr Gilleard and the nurse were incredibly kind and caring and totally put me at ease. Would totally recommend to anyone.

Dr Reza Rasool

Cardiologist

I was pleased with the overall experience of my appointment on the day. Whilst Dr Rasool had the earliest appointment available, His resume on the Bupa recognised healthcare professionals and services finder, is minimal. There is no photo either. It says his account is awaiting verification which gave me initial doubt. I had to find more of his details via Google. This I have mentioned to Dr Rasool during the appointment. I am pleased that he is happy for me to contact him via email should I have queries.

HCA Healthcare UK The Wellington Hospital

Gastroenterology, General Practice (GP), + 10 more

The most important thing for a patient undergoing a medical procedure is the trust between the patient and the treating physician. From the assessment meeting, followed by the brief consultation with Dr. Seward, and throughout the medical procedure, I felt that I was being treated in the most professional manner possible. Dr. Seward demonstrated extensive knowledge, professionalism, and confidence, and created a comfortable atmosphere between us, providing clear information throughout the entire process.

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

I recently visited Meliora Medical Facilities and was genuinely impressed. From the very first moment, I was welcomed by friendly, professional staff and a clean, well-organized environment. The level of expertise and experience they bring, combined with the care and respect they show to their patients, is truly top class. It is five-star service in every sense. I would highly recommend them, and this will definitely be my one and only medical group for any future rehabilitation or treatment.

Dr Daniel Kaitiff

Psychiatrist

My experience with Dr Kaitiff was excellent. After suffering from depression for over two years and making very little progress, I decided to find a different psychiatrist and was very relieved to find Dr Kaitiff. Dr Kaitiff is very easy to talk to and my wife and I immediately felt listened to and encouraged to feel positive about my recovery. Over a period of time Dr Kaitiff has successfully adjusted my medication and the future seems much more hopeful.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

Staff and facilities were amazing. The only thing I felt could be improved was the food. Generally it felt like there was quantity over quality. I had overcooked fish. I selected a starter of prawn and avocado salad one day as I wasn’t overly hungry and was presented with a huge bowl of salad which was swimming in the dressing which wasn’t pleasant. As I say everything else was amazing I just expected the food to match the service.

Dr Abdul Nassimizadeh

ENT Surgeon

Dr Abdul Nasaimizadeh done a great job on my nose talking through everything with me. Just had my follow-up appointment and pleased to say everything is great no problems at all. Dr Nassimizadeh is friendly & professional and puts you at ease, even asking if you have any questions or concerns and he’s happy to answer. In my opinion this doctor is a great asset to the NHS. Can’t praise him enough…

Professor Tony Kochhar

Orthopaedic Surgeon

I found Prof Kochhar very easy to relate to and he was able to identify the reasons for the issues i was encountering quickly. He diagnosed a steroid injection once it became clear that the intervention was necessary which relieved my pain almost immediately. He then referred my to a physio who was able to treat me. Overall it was a pleasure to be treated by the Professor.