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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Dr Shalini Chawla

Obstetrician & Gynaecologist

I cannot recommend Miss Shalini Chawla highly enough. After a long awaited pregnancy following five years of IVF, this journey meant everything to us. At my 28 weeks scan we were told we were expecting a large baby, and given that I am 45 and this was my first pregnancy, we knew we wanted one dedicated consultant to coordinate and oversee our care. For that reason, we decided to go private. After meeting several obstetricians, it was immediately clear that Miss Chawla was the right choice. From our very first appointment, she was personable, empathetic, incredibly knowledgeable, and instantly put a set ease. No question was over too small or silly, and she made herself available to us 24/7, which was invaluable during section anxious time. Miss Chawla got to work straight away. During her initial assessment, she identified the possible early stages of preeclampsia, arranged all the appropriate blood tests and scans promptly, and began planning ahead, including scheduling a potential delivery date. Her organization and forward planning meant that we never had to worry - everything was taken care of. Her communication skills are truly second to none. She kept us updated daily, even while she was on holiday, often checking in by text to reassure us and explain us the next steps. When my water is broke unexpectedly at 33 weeks, all plans changed. Despite the situation being frightening and stressful, Miss Shalini Chawla was immediately on hand, overseeing every aspect of my care and leading the team through an emergency cesarean section. Throughout it all, I had complete confidence that she would deliver our baby safely and she did. Her care did not stop after delivery. Her after care has been exceptional, checking in daily and continuing to do so even three weeks later. That level of dedication, compassion, and commitment is rare. Miss Chawla is an outstanding obstetrician, and I will be forever grateful for the care she provided. I would wholeheartedly and unreservedly recommend her to anyone seeking exceptional maternity care.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I had a wonderful experience at this aesthetic clinic and couldn’t be happier with the results. From the moment I walked in, the clinic felt clean, calm, and very professional. The staff were welcoming, kind, and made me feel completely at ease. The practitioner took time to really listen to what I wanted, explained everything clearly, and never rushed the consultation. I felt genuinely cared for, not upsold or pressured. The treatment itself was smooth and comfortable, and the attention to detail was impressive. The results look incredibly natural: refreshed, not “done.” Exactly what I was hoping for. I also appreciated the aftercare advice and follow-up, which showed a high level of professionalism. I would absolutely recommend this clinic to anyone looking for safe, high-quality aesthetic treatments with a personal touch. I’ll definitely be coming back.

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

My most recent visit was for an MRI scan which occurred in in the mobile unit. My oncologist requested a full spinal scan as well as a head and neck scan. The radiographer told me that this wasn’t possible then proceeded to ask me to choose one or the other. I wasn’t qualified to make this decision as both were equally important. There was insufficient information given as to the reason for not being able to have the scans I was booked in for, which really wasn’t good enough. Having waited quite a few weeks for this appointment I am annoyed that I will have to return next week to have the spinal scan. I expect better.

Mr George Fayad

ENT Surgeon

Our first private healthcare appointment was a thoroughly positive experience. Dr. Fayad took the time to truly listen and understand concerns regarding my 8-year-old son. He was patient, reassuring, and extremely thorough in his approach. I particularly appreciated how clearly he explained the investigations and the plan of care, ensuring we felt informed and confident about the next steps. This was a very reassuring and professional experience, and we are extremely grateful for the care provided.

Dr Sajjad Rajpar

Dermatologist

I had treatment for severe rhinophyma. I consulted with Dr Rajpar who explained the treatment in detail. The treatment was carried out about 2 months later and Dr Rajpar and his staff were extremely caring and considerate. The procedure was done with CO2 laser. The lovely staff even called for and escorted me to my taxi ensuring I got home safely. I was asked to send daily pictures until I had healed. The results are outstanding and my life has been truly transformed.

Mr Ameet Shah

Ophthalmologist

Mr Shah was very professional from start to finish. He was kind, empathetic, calm and reassuring. His examinations were very thorough and he explained every detail clearly along the way. I was very nervous about the procedure but he made me feel comfortable and reassured just before I had the procedure. He answered my questions and responded to emails immediately.His aftercare was excellent and I would highly recommend him.

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

What an exemplary team of professionals — efficient, caring, and highly skilled. Dr Assomull is an exceptional physician who motivates patients, co-formulates a clear management plan, and agrees a way forward that truly puts patients’ minds at ease. His team, throughout the entire journey, are friendly, professional, and efficient. It’s refreshing to find such care and attention these days!

Miss Jess McMicking

Obstetrician & Gynaecologist

We had a great experience with Jess from the beginning to the end ! My pregnancy was quite complicated with low lying placenta but we felt safe and in very good hands along the journey. We had to do a C Section at the end and it was a really nice experience. Scar was top notch, very clean. Would definitely recommend Jess and will come back for next pregnancy if any !

Dr Steve Siovas

Dentist

Dr Siovas was so warm and caring . I immediately felt at my ease abd believe me I was very anxious. He explained everything and gave me the choice of anaesthetic or not . I felt I could trust him to proceed without knowing if I indicated pain he would stop and I'd get numbed . I didn't need it , I really relaxed enough . Excellent patient experience.

Mr George Voyatzis

Ophthalmologist

I knew I had chosen the right consultant the moment that I met Mr Voyatzis. He was kind, and caring and explained everything fully to me. Choosing what lens to go for was a tough decision but he helped me make the best decision for me based on my life style. The operation was smooth and comfortable and my vision was incredible from the next day

Mr Matthew Wilson

Orthopaedic Surgeon

Mr Wilson is always very professional and caring. He explains procedures and answers all questions thoroughly. His overall manner is excellent. He was always honest and encouraging about possible outcomes. We were both delighted with my progress, he encouraged me to continue with the exercises and walking. I cannot fault his care

dentalessence - Sompting

Dentistry

As always Joanne and her colleague were friendly polite and very efficient with my tooth repair. Care was taken to explain the issue and how they would repair it, talked me through what they doing. When done a quick confirmation of how it would need more detailed repair if it failed again. All good with thanks to both.

Dentalessence - Worthing

Dentistry

Reception staff are always welcoming and calm. Izzy always talks me through what he’s going to do and will stop if I need him to. Both he and his dental nurse make me feel relaxed, something I’ve never really felt with dentists in the past. Would definitely recommend this dental practice.

Clinicbe

Cosmetic (Aesthetic) Medicine, Nutrition, + 1 more

I have been a regular patient at Clinicbe for some years now and would not wish to go any else. Dr Kubicka and all the team are highly patient, friendly and knowledgeable about new treatments. They listen carefully to any concerns and advise accordingly. Highly recommend

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

The staff were always polite and helpful , The care I received whilst in the ward was excellent, catering and accommodation very good. The only difficulty was finding a parking space , but I realise this is an issue with many organisations.