Well Life Clinic Oxted

Welcome of staff very positive and I thought Dr Clark engaging and well prepared. Overall excellent

Incredible friendly, efficient professional staff on Service

Extremely disappointing and unprofessional service. On arrival, the receptionist completely ignored me while on the phone, failing even to acknowledge my presence or ask me to take a seat. I was left standing awkwardly before eventually sitting down and waiting around eight minutes. The GP was also late and, despite apologising, initially appeared unaware of the reason for my appointment. I had already explained my situation in detail when booking, and the receptionist had specifically checked with the GP whether this was a service they could offer before confirming the appointment. The most unacceptable part was being charged £115 for a 20-minute appointment, only to discover that the GP had already discussed my case with his colleagues, yet none of them felt confident prescribing what I needed. The GP himself confirmed that there had been considerable internal discussion about my situation. Apparently, only one other GP at the practice could potentially help, and he would need to come in specially as he does not work there regularly. So, despite the practice having discussed my case internally and confirmed they could offer the service, I was still called in and charged £115 simply to be told that another appointment with a different GP was required. Why was this not established before booking? Why was I not informed of the situation following the initial enquiry, rather than being charged for an appointment that achieved absolutely nothing? The entire experience feels cynical and money-driven, showing a complete disregard for patients’ time and money. The lack of pr...

So easy to book an appointment when needed. Lovely staff, limited waiting time and seen promptly. Would highly recommend.

As ever, everyone was friendly and helpful. Good to see a GP and have a proper discussion about my latest ailment.

Really happy with the Well Life Clinic in Oxted. We have been members for a year and are delighted with the service. We are able to book appointments to see highly professional and pleasant doctors who have taken time to talk through our medical issues. I am now being treated on a precautionary basis for an asymptomatic illness. Today I had blood taken to ensure that the medication I have been prescribed is appropriate. It didn’t hurt and I am very happy with the way in which I am being treated.

Kate is always excellent Takes time to explain Very understanding Has a great bedside manner

Excellent service, as always

Excellent - removes all stress of any further future health issue. Thank goodness we have such a truly efficient, friendly GP Well Life Clinic.

So helpful and understanding no fuss and a pleasant environment