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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Sujay Chandran

Cardiologist

I wish to formally acknowledge the exceptional standard of care provided by Dr Sujay Chandran during the assessment and management of my 90-year-old mother. From initial contact, Dr Sujay Chandran demonstrated prompt responsiveness, sound clinical judgement, and a proactive approach. He provided clear, appropriate advice at an early stage and actively guided the decision-making process, ensuring that my mother’s safety and wellbeing remained the priority at all times. Recognising the clinical urgency, Dr Sujay Chandran took steps to expedite her assessment, ensuring investigations were performed and reviewed without unnecessary delay. He reviewed the echocardiogram and ECG promptly and conducted a thorough clinical consultation immediately thereafter. His explanation of the findings was clear and precise, and his diagnosis and management plan were well considered and evidence-based. Dr Chandran demonstrated excellent communication skills and engaged in shared decision-making, taking into account my mother’s preferences and her ability to comply with treatment. His recommendations regarding medication optimisation, diuretic therapy, and onward referral were balanced, appropriate, and clearly explained. Notably, Dr Chandran provided ongoing follow-up after the consultation, checking on my mother’s condition and offering clear guidance should her symptoms change. This level of continuity and professional diligence is uncommon and highly reassuring. The consultation was conducted in a formal, focused, and highly professional manner, reflecting the highest clinical standards. I would have no hesitation in recommending Dr Sujay Chandran as a conscientious, thorough, and dedicated clinician.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

I wanted to leave a review because my experience with this psychiatric doctor mr singh has genuinely made a difference in my life. Being assessed and diagnosed with ADHD as an adult wasn’t easy emotionally, but they handled everything with real professionalism, patience, and understanding. I never felt rushed or judged, and they took the time to explain things clearly so I actually understood what was going on rather than feeling labelled. Since the diagnosis, I’ve felt more clarity about myself and my wellbeing, and that alone has been hugely valuable. If you’re nervous about seeking an ADHD assessment or psychiatric support, I’d honestly say you’ll be in safe hands here. Compassionate, thorough, and very respectful throughout the whole process

Mr Gavin Macpherson

Orthopaedic Surgeon

I had severe osteoarthritis in my right hip and I knew I needed a hip replacement. From my first consultation with Gavin he explained everything and his manner was calm and reassuring. I have a terrible needle phobia and all the nurses and staff were so kind to me. I must thank Gavins anaesthetist Alastair he calmed me down and my whole procedure was carried out very professionally. I cannot recommend Gavin and his team enough I am looking forward to my recovery and going back to my everyday activities with my brand new hip.

Mr David Griffiths

Obstetrician & Gynaecologist

I am really happy to have made the decision to visit Mr. David Griffiths. He listened to me without interruptions, asked me all the questions necessary to complete a full clinical history, examined me and provided solutions - exactly what should happen in every gynaecologist consultation, but unfortunately something I had not experienced before. Given my several previous bad experiences with gynaecologists, I was a little bit nervous during the visit, but Mr. Griffiths and his chaperon made me feel really comfortable.

Mr Enyi Ofo

ENT Surgeon

Mr Ofo performed my parathyroidectomy with great skill and care, he is highly professional and experienced. His manner is very re-assuring and he has a kind and friendly personality. Mr Ofo provided a clear and patient explanation of my procedure at the initial consultation, he inspires confidence; my subsequent recovery has been smooth. My experience throughout was excellent, and Mr Ofo is supported by a very good team who clearly hold him in high regard. I would highly recommend Mr Ofo.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

I recently attended an appointment at Methley Park with Mr Janos Patko for hip pain. I received my appointment very quickly, the staff were professional and friendly and I was kept informed about my upcoming appointment. I have attended Methley Park on numerous occasions and always received very excellent service, friendliness, the hospital is very clean and I have received and been kept upto date with my upcoming appointments, excellent Hospital and Consultant.

Dr Kayal Vijayakumar

Paediatrician

We saw Dr Vijayakumar at the Portland after our daughter had suffered 2 reflex anoxic events. Dr Vijayakumar was incredibly kind and wonderful with our young daughter and was very reassuring to us as worried parents suggesting further tests to reassure u that was nothing worrying . I highly recommend her for any worried patents and for full investigations for any neurology concerns.

Gynae Expert

Obstetrics & Gynaecology

I would really recommend the Amara clinic. Miss Henderson was really understanding and very thorough as we discussed all the problems that I was experiencing. It was so refreshing to have the time to talk and not to feel rushed and feel that I was being listened to. Such a different experience from feeling like you’re being dismissed at the GP surgery.

Mr Rashid Abu-Rajab

Orthopaedic Surgeon

Mr. Abu-,Rajab was excellent throughout. Initially explaining the procedure and after the procedure checking in with me to let me know all had gone well Post operation consultation, again was excellent. He examined me and showed me the exray of my new hip. He was very attentive and very easy to communicate with. Overall a very positive experienc.

Surrey Foot and Ankle Clinic

Orthopaedic Surgery, Orthotics, + 1 more

I cannot recommend the clinic highly enough. Staff are friendly but professional and the level of care is exceptional. All appointments are followed up very quickly with a letter confirming all that was discussed and then follow up appointments are arranged very quickly. Would not hesitate to use this clinic for any further medical issues.

Dr Steven Miller

Doctor Miller was very patient and reassuring. I feel much more confident in my health now and that there is a path forward. Doctor Miller ecplained my situation very well, was very kind and patient with my medical history, and carried out the examination in a very respectful way.

Mr Andrew Smith

Orthopaedic Surgeon

Having not been to your hospital before I wasn't sure what was available with parking, I eventually found to parking signs and found out what to do from your reception teams. Would it be possible for other first time patients to be given parking instructions.

St John & St Elizabeth Hospital

Paediatric Cardiology, Cardiology, + 33 more

I stayed overnight and was treated very well. All the nursing staff were friendly, helpful and efficient. My room was clean and well appointed. The only meal I had was breakfast which was excellent quality. I was given clear advice on being discharged.

Northway Clinic

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

Amazing service, seen promptly and the staff were happy to answer additional questions and explain any concerns I had. The person I dealt with even called me after my appointment to offer any further support I could get following our conversation.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

My recent visit was a very positive experience from start to finish. The entire team was professional, welcoming, and genuinely caring. Everything was explained clearly, and I felt comfortable and well looked after throughout the appointment.