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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Miss Sharmina Khan

Ophthalmologist

Being aware that my eyesight was deteriorating I decided that the wait for NHS cataract surgery was going to take several months, and particularly at my advanced age ,that being able to see more clearly was very important for me, so decided to contact Moorfields where I was introduced to Sharmina Khan. When first visiting Miss Khan she explained the type of lens that could be used . I decided on the better lens, which it was hoped possibly allow me to see sufficiently without any glasses.at all. As both of my eyes were to be treated it was decided that this would take place with an interval of two weeks between the two procedures. I was impressed by the service given by the reception staff and indeed on the days of surgery, the room provided, for the pre op tests and recovery afterwards- the staff were positive and very polite. I found that Miss Khan performed the two operations with calmness enabling me ,to feel relaxed ,and confident , during the two procedures which was really appreciated. particularly when one is having surgery under a local anaesthetic., being mainly aware as to what is being performed , I am very grateful and impressed by Miss Khan's surgery and so grateful to be able to see more clearly again, particularly noticing richer colours and clear 3D vision once more, and indeed the efficiency of the whole procedure, which has given me back one of my most vital senses My thanks to all concerned Jeremy K

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

CP+R

Cardiology, Sports & Exercise Medicine

My experience with CP&R…. has been fantastic…. everyone involved has been so very helpful…Becky….. Angela… Tom…. and my trainer Paddy….. (Patrick)…. he has been beyond amazing… from the start…. nothing but encouraging… always supportive…. I have had quite a few bumps along the way and he has always been so kind…. I feel so much stronger… and more confident…Paddy has a wonderful attitude…. full of kindness and nothing but encouragement…. he works you hard but understands one’s limitations… I cannot praise him highly enough…. and I shall never forget this experience…. he has become a lifelong friend…. and I wish him all the luck in the world going forwards…. I reckon CP&R are very lucky to have him!…. I would also like to say a thank you to you all but to Tom who stepped in a few times and was also so encouraging… and I always loved his texts of support…. Thank you!… Becky and Angela .. thank you too for all your support… although it’s been a much longer journey than I had realised…. out of hard times…… has come a lot of good …meeting you all!…. so a huge never ending thank you….

HCA Healthcare UK

General Practice (GP)

I had my varicose vein scan with Louis and honestly couldn’t have asked for a better experience. From the start, he made me feel relaxed, comfortable, and confident that I was being properly looked after. Louis explained everything in a really easy-to-understand way and talked me through the scan as it was happening, which helped put me completely at ease. The ultrasound was very thorough, and it was clear he really knows what he’s doing, nothing felt rushed, and he took his time to check everything properly. What I appreciated most was how calm and reassuring Louis was throughout the appointment. He made sure I understood what was going on, what the scan showed, and what the next steps might be, without using complicated medical language or making it feel overwhelming. The whole appointment felt professional but friendly, and I left feeling informed, reassured, and confident in the advice I was given. If you’re feeling nervous about having a varicose vein scan or don’t know where to start, I would 100% recommend seeing Louis. You’re in very safe hands.

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Nurses and clinicians very friendly and made the experience much more bearable (Dom, Karen, Svetlana and Maria - thank you!) Main issue with my experience was inability to get basic medication required for pain relief post-surgery. Was told my procedure would be finished and we could leave around noon. But my pain medication (codeine and paracetamol, so nothing complicated!) had to be couriered from a local pharmacy. We waited over 4 hours for it to arrive and it never came. In the meantime my numbing had worn off and I was in a lot of pain - my partner had to go and ask the nurses if there was any spare codeine I could have while I waited. We eventually gave up and went home after many hours wasted, and had to pay for a private prescription at a pharmacy near home. Appreciate delay was with pharmacy and nurses did their best to get updates, but this system is not working.

Dr Margarita Burmester

Paediatrician

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

Mr Andrew P Molloy

Orthopaedic Surgeon

I injured my ankle in March playing football, had an x-ray with the NHS an they said I had been lucky, waited for 4 weeks for a referral to the fracture clinic. I was going away in the July an needed the process to be hurried along so I initiated contact with Andrew Molloy. Explained the circumstances to him, he got me an initial consultation, MRI scan & had surgery all within 10 days. I am so happy I made contact and that I had him as my surgeon. He has since been spoken very highly of by my physios who all say he is the best in his field. Can't thank him enough for what he has done and enabling me to get back to normality. If you have anything wrong with your foot/ankle go and see him, he is superb and will have you fixed in the best possible way.

Mr Timothy Clough

Orthopaedic Surgeon

After NHS blunders after a severe fall, I spent some time researching a consultant who I felt could help diagnose my injury. Tim Clough video instinctively drew me to him and I was not disappointed. He was welcoming and gentle, putting me at ease, in my distress, straightaway. He listened attentively and examined me thoroughly, answering my numerous questions. Within a week after that first consultation I had thorough MRI scans, diagnosis & a treatment plan. It was the first time I had felt I had been listened too in respect of the injury. I am very grateful to him and his simply brilliant, efficient secretary Anne who swiftly dealt with my follow up questions.

Mr Kalyana Javangula

Cardiothoracic Surgeon

Mr Javangula is one of the best Cardiologists. He is very friendly/passionate and took all the time to go over my questions prior to surgery. He is the best heart surgeon I have come across and all staff speak very highly of him. Always has smile on his face. I am very grateful to Mr javangula for operating on me. I have fully recovered and am now discharged after bypass surgery. I would like to thank Mr Javangula and his staff at Nuffield for the best after care provided after my procedure. I can never forget even after my operation Mr Javangula would come to visit me. A great professional and kind person. Thank you Mr Shaid I.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I had a check up and cleaning from the dentist Sonia. What a marvellous professional and friendly person. I am extremely nervous at dentist but Sonoa went above a beyond to make me at easy. She transmitted me calm and I'd never ever thought to feel calm at the dentist. I only hope she will not leave as well. I am so tired of OSD turnover of staff it's very stressful for me getting used to someone and than change it. Sonia is precious if I was OSD boss I'd do whatever I can to keep this kind of empathetic professional with me. Doc Sonia thank you from the bottom of my heart to make me feel special. THANK YOU Imma

Westminster Women's Clinic

Cosmetic (Aesthetic) Medicine, Fertility Medicine, + 8 more

Dr. Linda Farahani is truly exceptional in every sense. Her scientific knowledge, clinical precision, and clear explanations make you feel completely confident and safe throughout the process. Beyond her expertise, her kindness, empathy, and warm personality genuinely set her apart. She listens carefully, treats patients with great respect, and approaches every case with both intelligence and heart. I truly believe she represents the very best of this clinic, and I am grateful to be under her care. Highly recommended without any hesitation.

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

No problems with check in or with the meeting with Mr Krkovic. However the hospital is showing signs of neglect. The loo in the corridor outside Trinity Suite had no paper towels and and a completely overflowed waste bin. The coffee machine in Trinity was broken in October and is still broken in January. The former quite serious, the latter not serious but to be not fixed over so many months suggests neglect and that always raises the possibility that things I can't see are also neglected. SIte management needs shake-up.

Mr Khalil Razvi

Obstetrician & Gynaecologist

I would recommend Mr Razvi without hesitation. He recently completely my colposcopy followed by a LEETZ procedure and although I am a very anxious patient and was really nervous before the appointment, Mr Razvi was very kind and I honestly didn’t feel any pain. The procedure was successful and I put that down to Mr Razvi’s skill and experience. I am also very grateful to his wonderful secretary, Janet, who couldn’t be more helpful and is always very quick to respond to my endless questions. Many thanks both!

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Amazing consultation and face scan with Eleni who prescribed an Obagi skincare system which is making my skin look brighter, tighter and fresher already. Several treatments from Monica which I am delighted with after having old cheek fillers dissolved from another clinic years ago. I feel like I have my old self back but renewed and refreshed because of Monica’s expert treatments giving a natural soft more youthful look. Very happy customer!