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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Mr Kuen Yeow Chin

Plastic Surgeon

I’ve seen many consultants in the course of treating my skin cancer over the last 30 years. I’ve had in the region of 40 procedures and Mr Chin has, by far and away been the best I’ve experienced. My last three procedures (with different consultants) were under local anaesthetic which led to me fainting as a reaction to the pain of local anaesthetic. When I presented this challenge to the next consultant, both he and his staff dismissed my request for a general anaesthetic or at least sedation. They implied that I needed to toughen up. Mr Chin however understood my concerns and took action to ensure I was ok from a pain management perspective. In every engagement I’ve had with Mr Chin I have felt cared for and respected. He’s an outstanding healthcare professional.

Thompson & Hardwick Optometrists

Audiology, Ophthalmology, + 1 more

Truly Exceptional After experiencing pain from my new hospital contact lenses I was able to book an appointment with Drew far sooner than my Hospital would see me. Drew very quickly determined that ill-fitting lenses were causing Conjunctival Prolapse and advised how best to proceed. Essentially the lenses used by my Hospital were not appropriate for my eyes and, since the Hospital will not use alternative lenses, Drew was able to fit and supply better lenses. These new contact lenses give excellent vision and comfort, even though I have a particular eye condition which makes it very difficult to fit contacts, despite lenses being the only solution for me. Thank you Drew and Team!

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

The doctor was really rude and unprofessional about other members of staff to me. He also didn't check that I'd received appropriate amount of anaesthetic before doing the procedure leaving me in an unacceptable amount of pain for which he didn't apologise or check to see if I was ok. He also tried to do the procedure on the wrong eye and after checking the eye he could see where I'd had a previous procedure and said, "At least I can see you're not lying". I do not want this awful man near me ever again.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The professionalism extended seamlessly to Spire Parkway Hospital, the entire team. Every member, nurses, clinical staff, and support personnel, was consistently kind, efficient, and supportive. On the day of my surgery, they created an environment where I felt safe, informed, and respected. Their coordination was flawless, and it was clear that they operate with mutual trust and a shared commitment to patient wellbeing. Thank you Sunita W.

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

Endocare Diagnostics

Gastroenterology

Best to make sure someone attends with you to ask the questions you might be to groggy to ask at the time. Would be nice if staff shared communication as I have frozen shoulder and I only had chance to tell the lovely Laura staff nurse who reasured me. Dr Ahmed introduced himself and Ruby too...I had to ask what they found and was given printed details at the end. Overall positive. Thank you!

Mr Gurudatt Sisodia

Orthopaedic Surgeon

I was very confident and reassured by Mr Sisodia from the first consultation. He took care to make the experience individual, remembering my personal situation and speaking to my husband whilst I was in recovery. The recent follow up was thorough and informative, clearly answering my questions in an understandable way and allowing plenty of time.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

I would totally recommend Little Aston hospital and Mr Goswami as my surgeon and his team of professionals who work closely with him since I was in a lot of pain with my foot and due to my profession needed the operation. You are in such good hands and the team make you feel at ease and deliver the best possible care- with you as a priority

Miss Hala Ali

Ophthalmologist

I had collagen cross-linking done by Dr Hala Ali, and the experience was excellent. Dr Hala Ali was kind, professional, and made me feel completely at ease throughout the procedure. Everything was explained clearly, the treatment went smoothly, and my recovery has been great. I’m very happy with the results and highly recommend Dr Hala Ali

Dr. Dwaipayan Sen

Geriatric Doctor

I appreciated all the time that I was given by the outstanding Dr Sen. Nothing was too much trouble to explain and the advice/guidance and further tests all seem logical. I was vey impressed with the bedside manner that was adopted. I felt at ease in Dr Sen's care and the advice given. I look forward to seeing him again soon.

HCA Healthcare UK The Princess Grace Hospital

Breast Surgery, Urology, + 8 more

Dear Simon, Thank you for taking so much time to listen and carefully consider my situation. Your technical expertise, wisdom, and genuine care make me feel fully heard and exceptionally well cared for. Your support and thoughtful approach make an enormous difference to me- I will always remember and deeply value it. Tack! Malin

Prof. Ali Al-Hussaini

ENT Surgeon

My experience with Dr Husseini was excellent. He was very reassuring and explained my condition to me. He gave me a great deal of confidence in my health improving going forward. He performed the Epley manoeuvre on me which improved my condition after months of no improvement before seeing him. I would highly recommend him.

Miss Gemma Manasseh

Ophthalmologist

I was astonished by the genuine kindness and understanding. During surgery, when I felt pain, Miss Gemma Manasseh, explained what was happening. Why I was experiencing pain at that moment and that it would resolve in seconds. The reassurance helped me a lot. Just knowing what was happening was a great relief to me.

Mr Con Kelleher

Obstetrician & Gynaecologist

Con took excellent care of us throughout our pregnancy and delivery (planned c-section). I have very high medical anxiety and it was approached with great empathy and understanding. He is surrounded by a great team as well. We would highly recommend.

“I recently went to see Dr. Ryba for my follow-up consultation, and as always, I was very happy with my experience. She is consistently professional and kind. I would recommend her to anyone — my experiences with her have always been very positive.”