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Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

Mr Navjot Bhangoo

Orthopaedic Surgeon

We are beyond grateful for the incredible care my son received from this knee surgeon. From our very first appointment, it was clear that we were in the hands of a true expert—knowledgeable, thorough, and genuinely compassionate. The surgeon took the time to explain the diagnosis and treatment plan clearly, answered every question with patience, and made sure both my son and our family felt confident and at ease. The surgery itself went extremely well, and the results have exceeded our expectations. My son is healing beautifully and is already regaining strength and mobility thanks to this surgeon’s skill and precision. What truly sets this surgeon apart is not just technical excellence, but the kindness and reassurance shown throughout the entire process. We never felt rushed or overlooked, and the follow-up care has been just as attentive as the initial consultation. If you are looking for a knee surgeon who combines top-level expertise with genuine care and professionalism, I cannot recommend this doctor highly enough. We are so thankful to have had such an amazing surgeon guiding my son’s recovery.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

This was so different from when I was here 10 years ago. The nursing staff were so lovely this time, cheerful and friendly and Lou was particularly helpful. All staff everywhere were kind and pleasant. The physiotherapists led by Carmen were astonishing. Their whole approach was helpful and kindly, the exercises were achievable, the support was just excellent including the post op phone call to me at home. I feel really positive about it all. I also commend the food, it was fantastically good especially the lamb stew, very Elizabeth David . And I really liked the inflating things on my feet the first night, very soothing. The one thing I didn't like was the tsunami of emails with essential information, each with a link to a cloud, needing a password . This took ages to navigate, and I gave up. When I mentioned this in person I got a really good booklet which I'm still using. It takes seconds to flip from section to section, it works and is useful. Perhaps if each email made it clear what section it's about, then that might help. But it's quicker to use the paper version.

Miss Shamim Umarji

Orthopaedic Surgeon

Miss Umarji is a caring and professional orthopaedic surgeon . She was determined to make my symptoms better . Having consulted with another orthopefiac surgeon in march when my symptoms first started were there was no treatment suggested , Miss Umarji sent me to do MRI and RXay on the day and alíviate my symptoms by providing a steroid injection . I am very pleased she saw how important my hands were for my daily living and was not going to leave them to deteriorate any further . The rest, is my responsibility to continue with the hand exercises and antiinflamatorio diet . I highly recommend Miss Umarji .

Dr Rohan Jagathesan

Cardiologist

I cannot thank Dr Jagathesan enough for his exceptional professionalism and outstanding care. After a year of increasing anxiety and concern, he has completely put my mind at ease. Despite his busy schedule, he always takes the time to clearly explain how the heart functions and address any questions, while providing exceptional support. Knowing I am under his care has brought me great reassurance. Thank you, Dr Jagathesan, and thank you to your wife, Gilly. If you have any concerns about heart symptoms, I highly recommend booking an appointment with this team.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Yesterday I had a phone call from Mr Yang who came up with a plan for my latest UTI . We had a full and informative discussion. Within 5 mons of his call I had a private prescription emailed to me and within 30 mins I had a phone call from Forbury saying my UTI vaccine was ready for collection. I went to the Forbury and the vaccine was all ready for me complete with cooling pack to keep it cold. During the afternoon I also received a very accurate clinic letter from Mr Yang and copied to my GP. All very speedy and efficient and much appreciated.

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

I recently underwent an open myomectomy performed by Mr Karoshi, and I cannot speak highly enough of the care I received. From the initial consultation through to the surgery and post-operative follow-up, he was exceptional - highly attentive, knowledgeable, and personable throughout. His calm manner and clear expertise put me completely at ease at every stage. My recovery has been far quicker than I expected, and I could not have hoped for a better experience. I would highly recommend Mr Karoshi.

Mr Jiten Parmar

Oral & Maxillofacial Surgeon

Mr Parmar was warm, professional and put me and my family at ease. I have struggled with getting support elsewhere and suspected a tongue tie but it finally felt as if someone was listening to me about our issues. The procedure was really quick and my baby was calm.and happy after one minute. Would recommend wholeheartedly to anyone having any issues with breastfeeding. My son is so happy now and making much cuter noises now he can move his tongue!

Dr. Wisam Alwan

Dermatologist

I recently visited Dr Alwan for some assistance with a lower leg rash that was significantly impacting me and I needed answers as to what it was and how it could be treated. Dr Alwan was very understanding and took time to listen to my history and concerns as well as asked helpful questions. I left with a diagnosis and treatment plan which were clearly explained and felt a lot better in myself after the appointment. Thank you very much.

Mr Divyang Shukla

Orthopaedic Surgeon

Mr Shukla has been extremely professional, kind and thoughtful in his manner and care towards me and provided me with all the information I need to help to manage my condition. The booking process was simple and efficient and I am now only having to wait a short time before treatment that will hopefully improve my pain and function. I feel totally confident in his skills and ability should I need additional treatment in the future.

Professor Andrew Wardley

Oncologist

I needed an urgent appointment and Professor Wardley was able to provide a next day appointment which I really appreciated. Professor Wardley was clear, compassionate and took time to explain everything to me in great detail. He answered all my questions and had already made my next appointment which was very reassuring as it gave me a plan. Thank you so much.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

Very well organised, friendly staff and superb facilities. Staff explained everything and were friendly and helpful. Everything went smoothly and was discharged with necessary medication and full explanation of use. Follow up phone call next day from surgery to check that all was well.

Nuffield Health Woking Hospital

It was an excellent experience with Prof Imam. From start to finish all were great. Everyone was very friendly. There were always someone in the room. I was fully informed. A high level of care. Excellent. All 5s. No concerns. Loved everyone was brilliant. Would recommend.

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

Blood test. Reception and Nurse Vicky very friendly , helpful and understanding of my anxiety about needles. Always a pleasant experience visiting the clinic. I was anxious at possibly arriving late due to traffic but they were very reassuring and put my mind at rest.

Ellern Mede Ridgeway | Eating Disorder Hospital for Children

Dietitian, Psychotherapy

EM has delivered professionalism and compassion in equal measure. All staff have been supportive and positive throughout, and have communicated clearly on all topics. Our family has benefited enormously from the services provided by EM and we are deeply grateful.

Midland Eye

Ophthalmology

Great staff. My heat treatment was fully explained and carried out with confidence. My follow up appointment was easy to arrange to help my travel by car with my wife as driving in case my treatment made it difficult.