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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Diverse Minds Clinic

Psychiatry

I cannot recommend Diverse Minds Clinic highly enough. From the very first contact, the entire experience was professional, supportive, and reassuring. The clinic offers a calm and welcoming environment, and it’s clear that patient care is their top priority. Dr. Alex Cappai is exceptionally knowledgeable, compassionate, and thorough. She took the time to truly listen, asked thoughtful questions, and provided clear explanations throughout the assessment process. I never felt rushed, and for the first time, I felt genuinely understood. The diagnostic clarity and tailored treatment plan have made a significant positive impact on my life. The clinic’s approach goes far beyond a standard appointment, it is holistic, evidence-based, and deeply respectful of individual needs. Communication was excellent, appointments were well organised, and follow-up care was consistent and reliable.

Mr Ravi Popat

Orthopaedic Surgeon

I saw Dr Ravi Popat for a knee consultation and I honestly couldn’t have asked for a better experience. From the start, he took the time to properly listen to what had been going on, asked the right questions, and explained everything in a way that actually made sense. No rushing, no generic answers. What really stood out was how thorough and reassuring he was. He went through the scan results carefully, talked me through the options, and made sure I understood the pros and cons before moving forward. I left the appointment feeling informed and confident, not stressed or unsure. You can tell he genuinely cares about getting the right outcome for his patients. Professional, knowledgeable, and very approachable. I’d have no hesitation recommending him to anyone dealing with knee issues.

Dr Animesh Singh

Rheumatologist

Great doctor with thoughtful and carrying approach to patients. I have a very rare autoimmune condition, which is very less researched and nasty to treat and yet Dr. Singh agreed to try to help me, provided great guidance and potential treatment strategy that I am now pursuing under his care. I initially contacted him for the second opinion to verify my diagnosis and treatment plan from a very honourable and well established rheumatology professor, but I ended up switching under his care completely, because of the competence, grounded/practical approach and attention to details + genuine willingness to help. I wish I would meet Dr. Singh sooner and start following his treatment earlier - it would have saved me a lot of side effects and wasted time.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

The staff were incredibly helpful, understanding and supportive. I explained my concern and was given an urgent appointment. Vanessa S is the perfect person for her role and puts people at ease immediately. She secured me a hearing test and a consultation appointment on the same day. She also helped me with some of the administrative elements of using my private healthcare as the process has changed since I last used it. Very helpful, friendly, professional and reassuring. I was greeted on arrival, immediately shown to the waiting area and taken straight through to my first appointment, even though I was a few minutes early. Cannot fault the service I received and the care and professionalism was consistent throughout.

Dr Catherine Spencer-Smith

Sport & Exercise Medicine Doctor

Simply one of the best experiences with regards to a consultation that I have had over the years. Catherine is a great listener and allowed me to express all the concerns that I had regarding my injury without interruption. She didn't rush to a quick conclusion and I felt that she was there just for me despite the fact that she has many patients to deal with at any given time. Her attention to detail and in particular the bits that often in the course of a consultation can go unnoticed is exceptional and to be applauded. When I left the room I felt she would definitely be able to help me and I am confident that will now happen. Can't really thank her enough for her time and expertise.

Appi Clinics Hampstead

Acupuncture, Physiotherapy, + 2 more

I attended Luiza’s group classes initially and then moved on to 1-to-1 sessions once I was heavily pregnant. She has an incredible ability to modify exercises to suit each person’s individual needs, even within a group setting. Her attention to detail, precision, and ability to make subtle adjustments made a huge difference to my strength and mobility throughout pregnancy. On top of that, she’s a genuinely lovely and caring person, which makes such a difference when you’re navigating pregnancy. It’s easy to see why her classes are always booked weeks in advance. Her physiotherapy background really shows and adds an extra layer of confidence and safety to everything she does.

Raynaud's Clinic

Rheumatology

I had an extremely positive experience attending the Raynaud’s clinic. I was given ample time during the appointment and never felt rushed, which made a real difference. I felt genuinely listened to and involved in the conversation throughout. Louise Parker was extremely knowledgeable and took the time to really understand my symptoms and concerns. Together we unpicked my individual triggers, which was both reassuring and informative, and we agreed a clear, tailored plan moving forward. I left the clinic feeling more confident in managing my condition and would highly recommend this service to others.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

The waiting has been difficult as communication has been poor. I have struggled to get a response from the office both via email and phone. I had a combined assessment and received my ADHD outcome 3 weeks ago. I am still waiting for my autism assessment outcome despite being told the clinical decision has been made. The staff I saw as part of my assessment were fantastic and the support team have been helpful (when I’ve been able to contact them). It’s just a shame that the poor communication has spoilt the overall experience. It would have been good to under the process flow at each stage.

VIP Hearing Solutions Eastcote

Audiology

I have been with VIP Hearing in Eastcote since it started. Sarah, I have known for years from previous hearing consultants in the area. Her help and support is beyond excellent. I have been "under" Nick since the beginning and his patience, his advice, his help, his easy explanation of things and especially instilling confidence is superb. I would thoroughly, without hesitation, recommend VIP Hearing in Eastcote and also their branch in Pinner which I have used as well. Their friendliness in both branches and help immediately puts you at ease.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I had a part knee replacement and the staff were really caring and polite . I couldn’t fault them in fact I would trust them 100% and I don’t trust nobody but the staff were truly amazing . A big Thank you to Mr Patel truly amazing gentlemen and the aneasathetist wow I didn’t feel any needles top people. All I can say is I would highly recommend this hospital the service was amazing. The staff that looked after you couldn’t do enough for you . The place was spotless and the best part of it all you were respected as a person

Dr Antonis Pavlidis

Cardiologist

I saw Dr Pavlidis for a procedure required for an angiogram. It then required a more complex angioplasty due to total occlusion of my coronary artery. On both procedures, Dr Pavlidis was very professional, sincere and clear. He explained clearly what was involved and risks and then followed up with personally coming over after the procedure and explaining the post procedure status and next steps. He is straight forward approach and to the point was what I appreciated.

Mr Fady Sedra

Orthopaedic Surgeon

Mr Sedra is an amazing surgeon. He looked after my father very well. He is a surgeon with Ethics and he has excellent bedside manners and very empathic. From day 1 until my father was discharged he was updating us regularly about his progress and his recovery. He didn’t even charge us and waived his fees because I am a doctor and this is very rare and not many people do that. I can’t thank him more than that and he is a real gentleman and a great surgeon.

Dr Saqib Chowdhary

Cardiologist

After some worrying blood results I made an appointment to see Dr Chowdhary. He is highly professional, approachable and offered calm reassurance following a thorough review of my circumstances. He has a gift for explaining complex medical issues in a clear and straightforward manner. I am delighted to recommend him without reservation and I have already booked a follow up consultation in the New Year.

Mr Gurdip Shergill

Orthopaedic Surgeon

We had time to fully discuss my condition. Mr Shergill explained the options available and the risk/benefit assessment of each. We came to a mutually agreed decision. He explained the specific potential complications of the procedure. Mr Shergill’s manner was helpful and polite and not at all patronising. I had ample opportunity to ask any questions. Overall a pleasant consultation.

Mr Samuel Rajaratnam

Orthopaedic Surgeon

Mr Rajaratnam and his team are brilliant. They are experts in their field and have thought of absolutely everthing to ensure that my pain was under control and that I was as comfortable as possible. The follow up to the surgery has been equally as impressive. I would 100% recommend Mr Rajaratnam and his team to anyone contemplating a knee replacement.