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Mr Michael Hughes

General Surgeon

Mr Hughes review. I recently underwent major abdominal surgery at Edinburgh Royal Infirmary’s Hepatobiliary Pancreatic ward under the care of Mr Mike Hughes and I am delighted to have the opportunity to provide this review. From our first meeting in the outpatients department at ERI, Mr. Hughes was clear and direct in his explanation of my diagnosis, the available treatment options and the risks and implications of the proposed surgery. While my initial prognosis had been bleak, meeting Mr Hughes gave me the confidence to go ahead with surgery to remove a pancreatic neuroendocrine tumour. He demonstrated not only outstanding medical expertise but took time to listen to my concerns and explain each step of the process with patience and clarity. His calm, reassuring manor and understated, “all in a days work” approach made, what was a terrifying situation for both myself and my family, more bearable and helped me approach surgery with confidence. Immediately following my surgery, Dr Hughes took the time to personally contact my wife to update her on my condition and explain his findings which she very much appreciated. During my three week hospital stay, Mr Hughes was attentive and genuinely interested in my recovery, frequently calling in unannounced at varying times of the day and night, to the extent that I looked forward to seeing and chatting with him and I attribute much of my positive recovery to the friendly advice and reassurance he provided at every step of the way. As a family, we were impressed by his entire team and found everyone we encountered to have the same exceptional level of compassion and professionalism which we feel stems from the exemplary role model found in Mr Hughes. We are truly grateful for the exceptional level of care, expertise and support I received. My survival is undoubtedly down to the knowledge and skills of Mr Hughes and his surgical team. However, the extent of my recovery and return to near normal health is due to his ability to connect and communicate on a human level and his reassuring, approachable manner throughout what could have been an impossibly frightening experience.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

Ringway Dental

Dentistry

From the moment you walk through the doors, you can tell this is a practice that genuinely cares about its patients. The staff are always incredibly friendly, welcoming, and professional they make you feel comfortable straight away, which is especially reassuring if you’re someone who feels nervous about visiting the dentist. The practice itself is modern, bright, and beautifully maintained. Everything is spotless and has a calm, relaxing atmosphere that instantly puts you at ease. The reception team are efficient and kind, and the whole place runs so smoothly that appointments always feel well-organised and on time. The dental team are outstanding. They take the time to listen, explain each step of your treatment clearly, and answer any questions you might have. You never feel rushed they make sure you understand what’s happening and that you’re comfortable throughout your visit. Their attention to detail and level of care is exceptional, and it’s clear that they take real pride in the quality of their work.

Montrose London

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

Testimonial for Dr. Aarthy Uthayakumar “I recently visited the clinic with a recurring scalp lesion, and I was seen by Dr. Aarthy Uthayakumar. From the moment she greeted me, Dr. Uthayakumar was exceptionally reassuring and professional. She took the time to explain the diagnosis in clear, thoughtful detail and talked me through the treatment step by step, making what could have been a concerning issue feel completely manageable. Her calm manner, careful approach, and willingness to answer every question left me feeling fully supported and confident in the care I received. The procedure was carried out with great skill, and I left with a clear understanding of the follow-up plan. Dr. Uthayakumar is an outstanding dermatologist, and I would highly recommend her to anyone seeking expert, compassionate skin care.”

Dr. Cristina Mihut

Cosmetic Doctor

I first went to Cristina through a recommendation, and honestly, I didn’t have much hope left for my hair. From the very beginning, she took the time to sit with me and go through my hair history over the past few years to truly understand what went wrong. The treatment Cristina suggested has been one of the best I’ve ever had. It’s a long process, but without her help, I genuinely believe I would have lost all my hair. She’s incredibly kind, professional, and even encouraged me to visit my GP for additional support. Cristina is an amazing specialist, and I can confidently say she’s the best choice — not just for her expertise but for her care and compassion. The whole clinic is fantastic and provides outstanding service!

Luxe Psychology Practice

Clinical Psychology, Child & Adolescent Psychiatry, + 2 more

As a family our experience of Luxe Psychology Practice has been excellent. Jade developed instant rapport with my daughter who initially needed help for separation anxiety. My daughter really engaged with Jade during her weekly sessions and we were able to apply a number of practical coping strategies that were child friendly. Jade was able to put my daughter at ease and make the sessions both fun and practical whilst teaching emotional regulation strategies. Over the course of my daughter’s sessions Jade has always been professional, supportive and has always made to time to ensure we as parents know exactly how we can best support our child. I would highly recommend Jade and Luxe Psychology Practice.

Mr Alexander Armstrong

Plastic Surgeon

Mr Armstrong is very professional, personable and liked by everyone I've encountered who works with him along my journey be that receptionists, nurses and the anesthesiologist team. His bedside manner is excellent and always asking if I need anything explaining further or if I'm happy with what's been discussed and decided on. He will give you the option to tell him your expectations and then tell you if it's surgically possible or not but ultimately the last say from what I understand is down to the patient. I wouldn't hesitate to book another surgery with Mr Armstrong if I wanted or needed it I feel 100% safe in his more than capable hands.

Mr Shashank Gurjar

General Surgeon

After my first appointment I left feeling reassured, it was explained in detail what the procedure was, what to expect and the aftercare. On the day of the operation Mr Gurjar took time to come and see me to check I was ok and explaining what was going to happen before, during and after the operation. Following on from the operation I had my follow on appointment after 6 weeks again Mr Gurjar made me feel very welcome, asking how I had been and checking the area where my operation. Mr Gurjar is very professional but also has a compassionate side, he has a good way with people. I am very glad I chose Mr Gurjar as my surgeon.

Mr Ian Botterill

General Surgeon

From the first visit for my initial consultation back in July to my EUA a few weeks ago I found Ian to be nothing but professional, calming and reassuring. Given the nature of what I’ve been through this year and my experiences with other dr’s I was so impressed (and relieved) to see someone who listened, showed empathy and appeared to care. To my surprise, I was actually provided more information about my illness than I knew after my hospital stay earlier in the year, and I had 100% confidence and trust in Ian after our first meeting. Thank you for making what’s been a difficult few months slightly more manageable!

Mr Azhar Din

Orthopaedic Surgeon

Mr Din performed high tibial osteotomy surgery on my right leg earlier this year. Following recovery from the surgery and rehabilitation via physiotherapy, the surgery has been a success and eliminated knee pain that I had suffered for many years. Mr Din is very thorough and takes the time to explain all information relating to the problem, causes, treatment, surgery, recovery and expected outcomes in a manner that is clear and understandable. He ensured that I had all the knowledge I needed to make an informed decision on the type of surgery that would provide the best result for my condition.

OSD Healthcare

Anaesthetics, Audiology, + 47 more

I had to book a blood test after seeing a consultant and a follow up telephone appointment for the next week. I sat and waited 45 mins for my blood test and then had to go and ask at Reception how much longer I would have to wait. The original Receptionist who booked it had gone home. I was then seen within 10 minutes. Also follow up appointment had been booked as face to face when I specifically said “telephone appointment”. Luckily the consultant remembered he said to book telephone appointment and rang me at the specified time. Two mistakes by the same receptionist. Not good

Mr Steven McFarlane

Psychotherapist

Steven is an excellent and empathetic therapist. After having several bad experiences with other therapists I met Steven and immediately felt at ease. Steven listens and is non judgemental. When I first started working with him earlier in the year following a traumatic car crash, I thought I would never drive again. Using EMDR therapy, it has taken hard work but I am now back to driving for which I will forever be grateful. I hope this gives hope to anyone in a similar scenario, and encourages you to reach out for help.

Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

I had an excellent experience with Dr. Neeraj Jain. He is an outstanding doctor—knowledgeable, attentive, and genuinely caring. He took the time to listen carefully, explain everything clearly, and ensure that I fully understood my condition and treatment options. His professionalism and calm manner made me feel completely at ease throughout the consultation. I truly appreciate his expertise and dedication to patient care. I highly recommend Dr. Jain to anyone looking for a trustworthy and compassionate specialist.

Ms Gabrielle Conroy

Podiatrist

I saw Gabrielle today for a suspected issue related to planta fasicitis and a pronated foot. Gabrielle was an attentive listener, kind and empathetic. She explained the functions of the muscles and ligaments very clearly so I was able to gauge a full picture of my gait and my overall foot health. I found her friendly, professional, engaged, attentive, positive and both interesting and interested. I'd highly recommend her as a practitioner.

Central Health London

General Practice (GP), Midwifery, + 4 more

Dr Lord is the absolute best. She is a world renowned Obgyn, she really looks after her patients and cares deeply for the mothers. She's highly competent and trustworthy, for example she will only recommend tests she thinks are necessary, and not adding unnecessary costs. She has a fantastic team of paediatricians, general practice and mental health professionals. A wonderful new facility in London and connected to the London Clinic.

Nuffield Health Tees Hospital

Orthopaedic Surgery, Breast Surgery, + 13 more

I have just had a follow up appointment with Mr Jafri, he was pleased with how I am. I have another follow up in 6 months. I have also finished my physio, Helen (my physio) was wonderful, always kind, thoughtful and extremely clever. Thank you so much to everyone involved in my operation, my hospital stay and physio. 🥰