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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Mr Matthew Liew

Urologist

Although I'm based in the north of England, under London Prostate Clinic they had been keeping a watching brief on a low level prostate cancer diagnosis and enlarged prostate since 2018. Taking a daily Tamsulosin tablet had been effective until December last year when I had a UTI that made me quite ill. In March this year, another serious UTI caused me to have a catheter fitted at an A+E hospital. My difficulty passing urine had worsened due to the increasing enlargement of the prostate, so after research I decided that the HoLep route of treatment would be the most effective and have the least side effects long term. I discovered Dr. Matthew Liew working out of Spire Manchester hospital and from the first consultation he put my mind at ease with his calm professional manner and good humour. The operation date was arranged within 3 months and was a complete success. I am now back to normal urine flow and complete bladder emptying. My PSA reading has dropped from a high of 11.5 to 5.2. I had 2 post op consultations with Dr. Liew where any questions or concerns were discussed and I am now looking forward to maintaining a normal life, urologically speaking! (age 66).

Dr. Dionisio Izquierdo

Sport & Exercise Medicine Doctor

Dr. Izquierdo was welcoming and professional, setting me at ease from the very outset of the appointment. I had a concern that it had been a while since the incident that had caused me to need to visit a doctor, and as such, I thought explanation and initial diagnosis would be more difficult. Dr. Izquierdo, however, was accomplished at not making me feel like that and the technique he used to explore my view of my full health and lifestyle enabled us both to understand not only the injury but how I had reached this point in the context of a multifaceted life. Even before we reached the point of diagnosis for the actual injury I felt the visit had been beneficial. Dr. Izquierdo's proposal for further investigations was exactly what I had hoped for and set me on the path to focused and appropriate further treatment.

Dr Runa Ali

Consultant Allergist

Being a medical doctor myself, I am able to really appreciate the presence of a kind and empathetic doctor so much more when I find myself at the patient end of a consultation. Dr Ali has previously treated me very successfully over 10 years ago for my very severe hay fever with desensitisation therapy. Understandably, after such a long period of time, there has been some mild recurrence of my symptoms and I was able to get more incredibly helpful advice from Dr Ali again on how to manage this. She is very thorough in her approach and listens carefully to all of your symptoms whilst checking in along the way. She is also very good in helping you weigh up several options whilst letting you decide on which way forward would work best for you. I would strongly recommend Dr Ali to anyone with significant allergies.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming, and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

It was such a brilliant experience. I had treatment for my frozen shoulder and the staff from the receptionists to the consultant to the assistant to the nurses were absolutely brilliant. As a business owner, I strive for this type of customer service and your staff are the best representatives of perfection in their offering. I would like to especially thank the cosultant who carried out the treatment and his assistant (I fainted a few times so forgot their names) who were exceptional. Thank you very much for a challenging evening into such a pleasure.

Mr Jonathan Walczak

Orthopaedic Surgeon

As someone who was trying everything to avoid the inevitable hip replacement surgery I cannot explain what a positive effect Mr Walczak had on that opinion. The whole procedure was explained in clear details and in a very calm, patient and reassuring manner. It is now ten weeks since my surgery and I feel better and am more active than I have been in years. It wasn't until after my surgery that I realised how much my arthritis was affecting my day to day life and how much pain I was in. I am in no pain at all now. I highly recommend Mr Walczak.

Mr Jonathan Hughes

ENT Surgeon

I saw Mr Hughes three weeks ago with a bad sinus infection. I had been given a short and ineffective prescription by my doctor’s surgery and was continually assured that my infection was viral. It was not. Thankfully, mr Hughes gave me another prescription after checking my sinuses and listening to me about how I felt. This visit today was to check that the antibiotics worked and to check my sinuses again. He also checked my ears. I relieved to say that I feel better but was grateful to be properly checked.

Newmedica Slough

Ophthalmology

We checked in early, due to traffic, 20 minutes early at 13.10 for an appointment at 13.30. At 14.05 I returned to the reception desk to ask why a large number of customers had arrived after us and been seen before and the Team Lead stated that she would check for me. She came back 3-4 minutes later to notify us that the reception staff had not booked us as arrived. We were told that they were sorry and that we would be moved to the front of the line. We did not have a very good experience with you.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

Was a little confused and concerned with all the last minute changes for surgery, then to be told and left waiting in a room for surgery to then say ur appointment was not the appointment time when u came in on our computer so they did change my appointment time! Other than that surgeon was fantastic brilliant and friendly After Care - as given a bag of meds and a latter and cards for the doctor with no sore dressings for wound area.

Miss Shan Shan Jing

Plastic Surgeon

I was very apprehensive about my carpal tunnel surgery after many people advised against it having had same surgery beforehand. Dr Shan reassure me each person is different and if you do not do exercises then results can be poor.. I'm so happy I did have it done despite initial pain. My results are amazing and has changed my perspective about surgery, I'm still aware that exercises needs to be maintained. Thank you Dr Shan.

VIP Hearing Solutions Eastcote

Audiology

I received excellent person centred care. I came for wax removal and discovered I had an ear infection that needed treatment first. The audiologist was very helpful and gave me a referral letter to see the Doctor and once the infection has cleared I could return to complete the wax removal . The Receptionist was welcoming , friendly and helpful from my first phone and on my two visits . Thank you

Mr Samer Mahmoud

Orthopaedic Surgeon

Mr Mahmoud was welcoming and friendly. He took time to read some of the recent additions to my medical notes regarding a fall I'd had. Mr Mamhoud examined my knee throughly and watched me walking. He gave me the ok to resume driving and to continue with physio. He was happy with my progress. I thanked him for looking after me. Mr Mamhoud is a very nice person.

Dr Kurt Ayerst

Dermatologist

It was a great pleasure meeting Dr Ayerst who was extremely friendly and took the time to give a concise diagnosis of the condition I was suffering. The explanation of the condition was in depth and gave a better understanding what was happening with my body. I will recommend Dr Ayerst to my friends and family who may suffer deontological problems.

Schoen Clinic Chelsea

Coaching, Holistic Therapy, + 7 more

I am very pleased with the progress I have made since seeing Zoe. She has a way of making me feel very calm but firm at the same time with what we have both agreed to work on. He coaching, experience, understanding to my needs is very refreshing. Thank you Zoe, I really do appreciate all your hardwork and also your faith in me.

Royal National Orthopaedic Hospital Private Care

Orthopaedic Surgery

The Hospital was probably the best I have been in for an operation. Everything was clean and well organised. The staff were very friendly and professional. I felt confident that all the different elements were working together efficiently. The food was very good. I cannot think of anything which could have done better.