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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

This was so different from when I was here 10 years ago. The nursing staff were so lovely this time, cheerful and friendly and Lou was particularly helpful. All staff everywhere were kind and pleasant. The physiotherapists led by Carmen were astonishing. Their whole approach was helpful and kindly, the exercises were achievable, the support was just excellent including the post op phone call to me at home. I feel really positive about it all. I also commend the food, it was fantastically good especially the lamb stew, very Elizabeth David . And I really liked the inflating things on my feet the first night, very soothing. The one thing I didn't like was the tsunami of emails with essential information, each with a link to a cloud, needing a password . This took ages to navigate, and I gave up. When I mentioned this in person I got a really good booklet which I'm still using. It takes seconds to flip from section to section, it works and is useful. Perhaps if each email made it clear what section it's about, then that might help. But it's quicker to use the paper version.

Mr Ed Casswell

Ophthalmologist

Having been terrified to get my cataract done, I did a lot of research and found Ed Casswell in Nuffield in Brighton . From our first meeting I liked Ed, he’s professional, friendly and very experienced! As I hate anything to do with eyes I asked for deep sedation and he was fine for me to have this, which was marvellous as I was completely knocked out during the whole process . Recovery was good and I could see out of my new lens straight after the op . Recovery was smooth and no pain at all . I will need the other eye doing sometime in the future and I will definitely be using Ed .

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Dr Kuldeep S Cheent

Gastroenterologist

Dr Cheent and his team were amazing . The care from the emails & phone calls to the treatment was over and above. Nothing was ever too much trouble and his secretary, like the rest of them worked incredible hours to ensure that she made contact with me around my working hours. Everything was clearly explained to me prior to any tests or treatment. The aftercare was just as incredible. Dr Cheent made me feel calm and at ease at all times. I am so grateful to them all.

Mr Jamie Vatish

General Surgeon

I first met Mr Vatish at the womens hospital when he gave me my second breast cancer diagnosis. I had a lot of questions and concerns that he listened to and addressed. I have since had my consultations privately at the Priory Hospital and again, I have felt heard and listened to. My surgery was a bit more complicated due to my history and he found solutions and I am very happy with the results (achieved clear margins first time) and scar has healed well

᠎ Clemmie Oliver

Nutritionist

I had a pleasant experience whilst working with Clemmie dealing with my digestive issues after 2 decades of living with a ‘j pouch’. Clemmie was compassionate about my situation and very supportive. I found Clemmie to be very thorough. I provided her with a detailed diet and supplement regime and she gave me some very good advice, not only with regards to my digestive issues but to my hair thinning also.

Mr Will Poole

Orthopaedic Surgeon

I felt in good hands when having my hip replacement operation and was was very well looked after before and after the operation. My one criticism was that ,having met my consultant the day after the operation, the following up meeting was 7 weeks after the day of the operation. An earlier meeting after , say, 4 or 5 weeks , would have been very beneficial .

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

Abbeycare Gloucester

Health and Social Care, Holistic Therapy, + 1 more

Abby care has been absolutely amazing. They were incredibly helpful with my opiate detox and made it unbelievably easy. I would highly recommend them. Special thanks to Lee Rob Jack Andre Jodie Emma Laura Natalie Tim Claire X2 Tim The housekeepers Andy All you lot Much love and appreciation X

Mr Hidekazu Yamamoto

Urologist

Mr Yamamoto was kind, professional and compassionate. He put me at ease and I felt very confident in his care. He used layman's terms, so that I could fully understand the implications of the operation. I can now look forward to a better quality of life and for that he has my heartfelt thanks.

I was able to get a same day appointment for a bladder and kidney scan. When I arrived I had a helpful and friendly reception. My scan was completed in a relaxed and informative style. I was also give feedback there and then. I can't fault the whole process from start to finish.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

Dr Kathryn is a dkin wizzard! She did her special erbium laser on my hands a face and I'm in the road to rejuvenated skin now. Her care and medical expertise is very impressive and I feel fully looked after. Highly recommend Dr Kathryn at Real You Clinic in St Margaret’s Twickenham.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Have always found Spencer Private Hospital well organised, very helpful and kind and considerate to patients visiting the hospital. Pre-assessment appointment dealt with in a relaxed and friendly manner. All questions asked by myself were answered so thankyou for that.

Mr Sharad Bhatnagar

Orthopaedic Surgeon

I was very pleased with the setting as it was professional without being intimidating .the consultant Mr Sharad Bhatnagar was professional and warming I found him very easy to talk to I felt he listened to my concerns and he explained my options to me very clearly

Mr Paolo Bosco

Cardiothoracic Surgeon

I had an MV repair in late October 25. I was in St Thomas' care for almost 11 days. The care, friendliness and expertise was beyond my expectations. Mr Bosco is a very caring surgeon, he visited my bedside almost every day to check on my progress.