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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I booked a consultation for my daughter, Olivia P,with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Harley Street Specialist Hospital

Cosmetic (Aesthetic) Medicine, Dietitian, + 8 more

Dear Team, I would like to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

Despite the industrial estate address, the practice is a lovely, bright, modern building adjacent to open fields, easy to find and ample parking close to the main entrance. I was met with a warm, friendly smile and the lady on reception couldn’t have been nicer. I was asked to complete a short health questionnaire on a tablet. I waited no more than 10 minutes before Dr Wright saw me. Both she and the nurse were also warm & friendly whilst very professional, everything was explained clearly to me, including the cost of the treatment, before treatment started. Dr Wright was extremely good at putting me at ease and checking on me as the treatment progressed. The anaesthetic was administered virtually unnoticed. After a few minutes Dr Wright removed my tooth completely painlessly, it was quick and there was barely any trauma to my gum. Even when the anaesthetic wore off, I had zero pain or discomfort and needed no further painkillers after the dose I had immediately before treatment. By far, the best experience in a dentists chair I have ever had, can’t recommend Vermillion enough

Mr Joideep Phadnis

Orthopaedic Surgeon

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

Mr Shankar Thiagarajah

Orthopaedic Surgeon

Right hip replacement I was in a lot of pain before the surgery after meeting Mr Shankar Thiagarajah with his professional, open and friendly manor, he fully explained the procedure and put my mind at ease. Being a nervous person, I won’t lie I was petrified , but the whole process from initial consultation through to operation and recovery was without a doubt down to his experience and supporting team.. I had my surgery at the MEOC centre in Mexborough, a purpose built facility and specialist orthopaedic centre. His support team were excellent, a credit to Mr Thiagarajah. After 8 weeks, my life has returned back to normal, without pain and that is with my 10,000 steps daily ritual.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

On Monday 1st December, at 12.30pm, I attended the ONE Ashford Hospital, for a total knee replacement. Within a short space of time I was ushered into my room, and eventually changed into a theatre gown. I was then taken to be prepared for my operation. This whole process was pleasant, reassuring, and very professional. Afterwards, I was returned to my room, and given all the attention I could wish for by the nurses, physiotherapists, and catering staff. Nothing was too much trouble for any of them, likewise for the Tuesday, when I was discharged in the afternoon.

Dr Debi Ray

Paediatrician

Dr Ray is warm, patient, knowledgeable and kind. It was our first consultation and she made my son feel so at ease. Dr Ray took the time to listen and clearly explain everything to both my son and I. She has such a calm and considerate approach, and was easily able to communicate to my son in such a kind and comforting way. I couldn't have asked for a better, more engaging, skilled and caring Doctor. I wholeheartedly recommend Dr Ray and am very grateful to her for making the consultation such a positive experience for my son.

Lanthorn Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I recently visited Lanthorn Clinic in Farringdon for an advanced blood test and a shoulder ultrasound, and the whole experience was genuinely excellent. The team were positive, helpful and incredibly efficient throughout. The clinic itself is spotless, with a clean and relaxing aesthetic that immediately puts you at ease. Every member of staff I interacted with was friendly, professional and made the process feel straightforward from start to finish.

Freedom Vision - Newark

Ophthalmology

I had bilateral lens replacements last Thursday (27/11/2025) and the team could not have been more careful if they tried. The surgeon, Mr Puri, was excellent. My eyes are recovering really well with no problems., this was confirmed by my first post-op check-up today - a bit earlier than usual because of planned plane flights. Assess,et and post-op Sheffield, surgery in Newark. Staff in both locations are wonderful.

Mr Prabhakar Motkur

Orthopaedic Surgeon

Mr Motkur was very thorough and took time to explain what was wrong with my shoulder and what would happen during my surgery. He made sure to answer all my questions and was very clear in his explanations. He was very polite, approachable and was a commensurate professional at all times! All in all, he was fantastic and I wish all consultants were as good as he is!

Mr Tamer Sweed

Orthopaedic Surgeon

Mr Swede was very clear and straightforward from the start about the surgery and expectations afterwards. As I have some understanding of anatomy he was very down to earth with me about all aspect which I very much appreciated. I’m very happy with the post op results and have returned to normal activities a lot faster than anticipated due to his excellent work

Marris Medical

Pain Management, Breast Surgery, + 5 more

The reception staff are always polite and welcome patients with a smile. Very engaging. The clinic offers a clean and safe environment for consultations. On this post-op visit my sutures were removed and follow up instructions were given. A smooth and pleasant experience overall. Thank you. The biscuits at reception are a nice touch. :)

Dr. Devinder Bansi

Gastroenterologist

I recently saw Dr Bansi and I was extremely impressed with the care I received.  He explained things clearly and made me feel comfortable throughout my appointment and medical procedure.  Thanks to his expertise, my condition was correctly identified and quickly resolved. I’m very grateful for his support and would highly recommend him.

Mr Ross Kenny

General Surgeon

Mr Kenny was the utmost of professional, kind, patient and focused on doing the best job possible. He helped guide us towards decisions - giving us clear information whilst being caring and sympathetic. I felt supported and in very safe and capable hands. And he’s incredibly efficient - letters come out mere minutes after consultations!

Mr Samit Ghosh

ENT Surgeon

I would recommend anybody to go to Samit, his expertise in ENT is of the highest standard. I had complete trust in him performing surgery on my deviated septum. The result was exactly what I wanted both surgically and aesthetically. I can’t thank him enough for giving me a new lease of life in being able to breathe properly again.