Find your trusted Doctor

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Dr Zeeshaan-ul Hasan

Dermatologist

We have had an excellent experience with Dr Zeeshan, he has been very caring towards my daughter’s eczema care. Very through with tests and fast response to results. My daughter had very a very emotional journey with her eczema on her hand which caused her lots of anxiety going out. Family and friends constantly asking her about her hand. With two appointments with dr Zeeshan and some skin test his was able to subscribe her ointments that had helped clear her hand and she has become a happier person which means the world to us. As she suffered this for four years with her GP not really achieving any cure witch steroids. Very happy we have met dr Zeeshan his always able to listen and takes care with every information he advises ensuring we understand Thankyou dr Zeeshan🙏🏻 We wish to add his secretary Miriam Lardner is A1 never met a secretary with so much empathy professionalism and who is so prompt in her email responses. She is so easy to get hold of and tries to assist every patient as best as she can it’s an amazing team Thankyou Miriam for all your support during this journey for my daughter🙏🏻

GenesisCare Oxford

Oncology

Professor Plaha is an incredibly rare human being. Within 24 hours of my MRI scan being sent to him, he took responsibility for my care. The subsequent week, he met with me and guided me through my condition with a clear prognosis and a plan for treatment. He referred me onwards to other neurologists who were able to adapt my medication accordingly to ensure pre-operative stability. Along with his expert team, he operated to resect my tumour in a highly sensitive location with precision and success. He followed up after surgery with histology results and I have recently met with him at GenesisCare in Oxford, which promptly took place after my 3 month post operative MRI scan. In clinic, and as always - he exuded true warmth, humility, professionalism and integrity. He is a true specialist in his field and I am gracious to be under his care. Where anyone is looking for a true expert in his field in difficult and challenging circumstances, you must go no further.

Bright Futures Health

Paediatrics

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

Mr Mark Farndon

Orthopaedic Surgeon

I contacted Mark for expert advice about ankle fusion verses replacement, to get an independent view as to whether my planned ankle operation was suitable. My contact was at short notice and Mark was able to see me quickly and his PA Michelle was very helpful in setting the appointment up. Mark came highly recommended and provided excellent advice and information on the factors involved, which has provided me with reassurance ahead of the operation. Mark was very professional and at the same time relaxed and friendly, and has helped me ahead of my operation. Many thanks.

Dr Duncan Birth

Obstetrics & Gynaecology

I traveled from a different country to be under the care of Dr Keith Duncan and this was the best decision my husband and I made. From the very day go, Dr Duncan’s professional skills managed my pregnancy journey so well. Having had a traumatic past experience, I must say that Dr Duncan is filled with compassion and empathy. Not only is he an excellent Dr, he is an amazing human being. I would travel from miles and miles away to seek this kind of medical treatment in the future again. Thank you Dr Duncan.

Mr Ako Nnochiri

Obstetrician & Gynaecologist

Highly recommend Mr Nnochiri. I had an open myomectomy surgery last year December (2025). The best decision I made for myself by far, I trusted my gut and went with the best surgeon. Mr Nnochiri is calm, attentive and understanding you feel seen which is very important and considering my journey with fibroids my mind was at ease. I’m extremely appreciative and grateful of my experience. Thanks again Mr Nnochiri! Sian.

Dr Neeraj Purohit

Radiologist

The visit was a very positive experience, from the very welcoming manner of both Kirsty and Neeraj, having the procedure clearly explained and conducted with empathy. The only improvement I would have been grateful for would have been a clearer and more detailed explanation of the post-procedure guidance with regards to rest and return to exercise.

Harley Row Clinic

Child & Adolescent Psychiatry, Coaching, + 5 more

My son had an appointment with Dr. Arpita Ghosal. He is autistic and struggles with anxiety due to sensory overload. Dr. Ghosal explained everything in a very simple and easy-to-understand way, which really helped him. Her recommendations made things much easier for him. She is very professional and well-structured. We 100% recommend the clinic.

Tajmeel Clinic

Anaesthetics, Cosmetic (Aesthetic) Medicine

Excellent experience from beginning to end. The hair transplant results exceeded my expectations, and the doctor was extremely professional, knowledgeable, and kind throughout the process. He took the time to explain everything clearly and made me feel comfortable at every step. I’m very happy with outcome!

The Leeds Skin Clinic

Cosmetic (Aesthetic) Medicine

I had a great experience at the clinic for my second fat-dissolving injection session. Emma was amazing, very warm, welcoming, and made me feel completely at ease. The receptionist was also friendly, and the clinic itself was clean and welcoming. I would definitely recommend!

Mr Nicholas Howells

Orthopaedic Surgeon

My appointment with Nick was a very positive experience. He's personable, his diagnosis was quick and clear. He took me through a range of options, which enabled me to make a quick and informed decision about the right course of treatment for me.

dentalessence - Sompting

Dentistry

My consultation and treatment was excellent. Staff were reassuring. I was asked about my current oral hygiene and any concerns about my dental health, present medication and well being. Staff were kind, helpful and answered any questions I had.

Dr Batsi Chikura

Rheumatologist

Dr Chik as I refer to him is always very polite and welcoming. He is always cheerful and easy to converse with. I feel it’s like having a chat with a friend. He is very approachable and not intimidating at all

Dr David Annan

Radiologist

Dr David Annan is amazing at what he does. He put me at ease when I was quite nervous about the procedure. He is so so friendly and an absolute pleasure to deal with. I couldn't recommend him enough.

Dr V J Karthikeyan

Cardiologist

I would rate it five all the way. Very thorough chat and very detailed explanations. Very positive attitude and feedback. Very pleasant manners.