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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I had two excellent experiences at the Cleveland yesterday. First Norman did the most thorough and careful echocardiogram. He took endless trouble so as to give the cardiologist views of my heart and its valves from every angle and perspective. The cardiologist was most impressed and helped by all the additional information this gave him. Dr Sam Dawkins, my cardiologist told me and showed me by using these images how well the TAVI and the reduction of the septum are working as they have not only hugely improved flow through my aortic valve but also through my mitral valve. Dr Dawkins is a brilliant cardiologist and an amazing thinker. I was faced with open heart surgery to replace two valves and excision of thickened areas of heart muscle; a very risky operation with a long and maybe unsuccessful period of recovery. Dr Dawkins devised the novel procedures he carried out on me on 24/10/24. The success of this is totally down to his skill and the trouble he took. He was excellently supported by the doctors and staff of the Cleveland during the operation. I hope he is able to share the knowledge of my operation with other cardiologists so more patients can avoid open heart surgery and be given back their health the way I was. Thank you Dr Dawkins

Professor Ben Turney

Urologist

Whilst going through the trauma of a small kidney stone lodged in my ureter, and with a stent in place from the NHS, my first consultation with Professor Turney was incredibly reassuring. He explained clearly what the next steps on the road to recovery would look like and following our discussion, immediately arranging an appointment for an ureteroscopy . Although the final operation date depended on the consultant’s workload—and therefore was not as soon as I initially hoped—the process felt well managed and transparent throughout. The information and guidance Professor Turney provided before, during, and after the procedure were exceptional, as was the support of his wider team. The operation itself, along with the subsequent stent removal, went smoothly and was a complete success. After nearly eight weeks of discomfort and pain, the care and expertise of Professor Turney were instrumental in restoring my well‑being, leaving me genuinely grateful for such a positive outcome.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I have received nothing but the upmost care from all staff. The parking is simple on arrival and great to have disabled spaces immediately outside for collection post op! I have always been called through to my appointments on time and at times even earlier if I've arrived early myself. The staff that have stood out to me and taken wonderful care are Louise, Ruby, Jessie in the surgery department and Sandy in the post care department. Everywhere is always clean, with a warm welcome from reception. It's a lovely touch to use the drinks machine in the waiting area, the hot chocolate is delicious. I cannot fault any of my treatment or care by the Mcindoe staff, its exceptional.

Dr Dimitri J Hadjiminas

General Surgeon

Dr Hadjiminas is THE BEST CONSULTANT who goes ABOVE AND BEYOND to SECURE EXCELLENCE. He has a fantastic manner he is highly empathetic, super patient and communicates excellently with a gentle directness. He goes at your pace and he will help make the best decisions with you and on your behalf. He travels to top conferences and is up to date with most progressive treatments that can be offered. You will be lucky if you get on his list he is sought out by celebrities and royalty.

Dr Philip Bullen

Obstetrician & Gynaecologist

From the moment you step inside the peaceful waiting room, you feel at ease. Dr Bullen radiates calm professionalism. He took his time to patiently explain everything and answer all my questions and his lovely secretary and midwife got back to me quickly whenever I messaged. This is the second pregnancy that I saw Dr Bullen and I recommend him very highly if you are looking to go privately for expert prenatal care and avoid the noisy and chaotic NHS clinics.

Miss Yi Shan Low

Obstetrician & Gynaecologist

This is our second pregnancy and baby delivered with the help of Dr Shan Low, and there is no one else we would rather trust with our pregnancy journey. Her attention to detail, compassionate bedside manner, and outstanding professionalism have been an incredible support during such a significant time in our lives. We couldn’t be happier with our experience once again and are deeply grateful for the care Dr Shan Low has provided to our family.

Inverness Outpatient Centre – part of Circle Health Group

General Surgery, Obstetrics & Gynaecology, + 2 more

The Inverness Outpatient Centre itself was excellent — clean, well organised, and very welcoming. From reception to clinical staff, everyone was extremely kind, professional, and helpful, which made the whole visit smooth and stress-free. The staff were attentive and friendly, creating a calm and reassuring environment throughout. Overall, a fantastic facility with extremely good staff, and I couldn’t have asked for a better experience.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Dr Salwa Kamourieh

Neurologist

Dr Kamourieh, was wonderful with my mum. She was so polite and caring, taking the time to listen carefully and addressing all of our questions and concerns while making sure we understood everything clearly. She explained what we can do moving forward and reassured us that we’re in this together until my mum receives the proper care. Her professional and compassionate approach truly put my mum at ease.

Newmedica Newcastle

Ophthalmology

Received care following cataract surgery on 30 September 2025 and 06 January 2026. From walking through the doors on my first visit (presurgery) in June 2025 I was put at ease at all stages throughout my visits from the reception staff, the assessment staff pre surgery and the operating staff, pre and post surgery staff and the surgeon himself. Any questions IAd were answered very thoroughly.

Dr Sonia Dudeja

General Practitioner, Primary Care Doctor

Dr Sonia gave me expert, detailed advice and clearly explained both the pros and cons at every step. She didn’t just advise me, she genuinely held my hand throughout the entire journey, making sure I felt supported and confident in my decisions. She is a friendly, doctor who is approachable, understanding, and highly professional. I would highly recommend her.

Dr Rohan Wijesurendra

Cardiologist

Dr Rohan Wijesurendra was very thorough in investigating my concerns of VPC burden. This was assessed along with my overall heart health. I was subsequently reassured in the knowledge that the PVC burden could be monitored longterm incase intervention was required at a later day. I found Dr Rohan Wijesurendra extremely personable and easy to engage with.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Has a great experience. Was an indeoth cgst about my hormone history and very fast blood resets and only in a few days had them back and an appointment to chat through. There was an immediate red flag and in a few days had the right medication and started to feel better in only a few days. Also check up texts which made me feel so supported

Mr Hani Abdul-Jabar

Orthopaedic Surgeon

My experience of having a total knee replacement has been so much better than I had expected. The quality of care and attention to detail by Mr Hani Abdul-Jabar was outstanding as were his interpersonal skills; the operation went smoothly and I have a very near scar at the end of the process. I am delighted! What a surgeon!