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Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Mr Chukwuemeka Okaro

Obstetrician & Gynaecologist

My experience with Mr Okaro was excellent and very smooth from the start. He handled my case with extreme empathy and calmness to deliver some overwhelming news to me. He was very reassuring and gained my trust and confidence very quickly, in his professional nature. I was petrified about going through with the surgery, but he explained the procedure and all the steps involved. I eventually tried to do a 'runner' and not face it, but he was encouraging and reminded me of the benefits and newness I would feel afterwards. I had a slight hiccup / setback for the initial surgery date, but he was great in explaining how to get back on track and was flexible to accommodate another date promptly. I was not happy to have had to go through surgery, but I am happy to have met Mr Okaro and go through this journey with him. I celebrated my birthday the next day after my discharge from hospital and I silently dedicated that birthday celebration to him! I am totally relieved and happy to have this medical issue behind me now. So Grateful & Thankful to God & Mr Okaro. I feel very blessed & looking forward to a refreshing future!

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

The appointment and staff were great but please please please sort out the signage to your section of the hospital. I arrived at the QEQM an hour before my appointment as I knew parking at that time would be a nightmare. I was still trying to park 15 minutes before my appointment. I had to leave my car in a side road and hope it was a restricted area. I had to run from me side of the hospital to the other and no where on any map or sign was there anything saying where the Spencer hospital was. I eventually found the main reception who had to give me directions. I found the part I needed by pure chance. I arrived 4 minutes after my appointment time. This is the 3rd Spencer hospital I have visited within 5 weeks. It was the same story at K and C with no signs. WHH was the only one that had signage where I could find where I needed to go easily but again not listed on the main hospital maps.

Mr Sabur Malek

Orthopaedic Surgeon

Mr Sabur Maluk performed a partial knee replacement 5 weeks ago., prior to this I had pain on walking also the knee locked (bone on bone). Although an X-ray reported tricompartmental arthritis i wanted a partial replacement to be considered . Mr Maluk was recommended by a friend and I researched his orthopaedic interests. I was pleased I could be referred to him on the NHS and was seen promptly. He reviewed an MRI scan and suggested a partial knee replacement was possible. The Surgery was efficient at West Midlands Private Hospital and I was discharged the next day walking with crutches . Healing has been quick over 3 weeks . Mr Maluk has a well organised system and his whole team works well. As a bonus he is polite gentle calm and a fabulous surgeon. Thank you

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

I saw Alex Townsend for a running injury on my foot/ankle via Bupa. He was very professional, provided great care, and was excellent at communicating his thought process as he inspected my injury. He was efficient and determined in getting me the necessary follow ups booked timely when I told him I had an upcoming race. He referred me to Dr. Burdon who was also very professional and provided great care. After our follow up, Alex provided me with useful training resources for foot taping and running. He performed walking and running gait analysis on me. It was insightful to hear his analysis, and it formed the basis for him to refer me for additional foot physio appointments to strengthen my foot and minimize chance of future injuries.

Dr Tanvi Bagtharia

Dentist

Although apprehensive about my surgery and the need for sedation Dr Bagtharia reduced my worries prior to the date of my dental procedure through an online face to face consultation which I found very reassuring. On the date of my surgery having met Tanvi on line, I felt little apprehension and my sedation passed without incident and I was grateful for the professionalism she showed throughout and the after care I received at the conclusion of my sedation. Although I hope I will have no further need for sedation in the future, if ever such an occasion should arise, I would have no hesitation in putting my care in the hands Dr Tanvi Bagtharia.

Dr Ehtasham Ahmad

Diabetes & Endocrinology Specialist

I recently visited Dr Ahmad at Melton Hospital for a scheduled Fiabetic appointment after a referral from my local GP surgery. Dr Ahmad is a great asset to Melton's Diabetic popularion. He is polite, encouraging and extremely knowledgeable. Dr Ahmad and his team are professional, courteous and very well connected with colleagues in the Diabetes and Nephrology departments at Leicester General Hospital. With Dr Ahmad's supervision and dedication i am now living with my Diabetes within 'normal' parameters which is a huge bonus. I am very grateful for the first class care shown to me so far by Dr. Ahmad.

Mr Dean Michael

Orthopaedic Surgeon

Having seen a different surgeon initially, it was reassuring to be seen by someone who listened and was sympathetic. A completely different experience, warm, and empathetic. All communication was clear and all arrangements were smooth and timely. Everything was explained and happened as planned. I felt confident in Mr Michael's manner and approach. The surgery was excellent and I am so pleased to be back to my normal activities. I have had almost no pain post operatively and I shall return to Mr Michael when the time comes for my other hip to be replaced.

Mr Tom Wiggins

General Surgeon

From the moment i arrived at Spire on 7 October, from the reception team, kitchen staff, cleaners, nurses, Anaesthetist, Consultant, theatre staff , pharmacy team( hope i haven't missed anyone), i was put at ease and made comfortable. The care i received has been outstanding with very clear explanations at every step. The whole experience has been positive and after 2 long years of tremendous pain and discomfort, i feel i now have my life back to start living again!!! You are all superstars

Mr Majid Shabbir

Urologist

Couldn’t be happier with our experience. I’ve had a long and frustrating process in the NHS and within a few minutes of examination Mr Shabbir could tell us everything we needed to know. We now have a clear pathway and timeline and can finally feel positive about the situation. Mr Shabbir was clear and thorough in his explanation, and I have only good things to say about our experience. I left Guy’s with an overwhelming sense of relief and positivity!

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

Was a little confused and concerned with all the last minute changes for surgery, then to be told and left waiting in a room for surgery to then say ur appointment was not the appointment time when u came in on our computer so they did change my appointment time! Other than that surgeon was fantastic brilliant and friendly After Care - as given a bag of meds and a latter and cards for the doctor with no sore dressings for wound area.

Mr Joseph Manjaly

ENT Surgeon

My experience was excellent throughout. The condition was diagnosed swiftly and explained clearly, I was able to quickly get an appointment for surgery (which was successful), and the post-op check-ups were similarly informative and pleasant. In general, I found Mr Manjaly to be very friendly, professional, and knowlegeable. So, I am grateful to have been referred to him and would highly recommend him to others.

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

I was here to get an up to date ray on my, to help my chiropractor see whats really going on with my back. This process was done quickly, efficiently with discretion. Images were quickly sent to my chiropractor for immediate review after, and appropriate treatment given by chiropractor thereafter. Great no nonsense process,, that caused zero stress, worry and anxiety.

Perfect Balance Clinic - Hatfield

Breastfeeding and Lactation Counsellor, Diagnostics & Testing, + 7 more

Very inexperienced physio. Took significant time to understand the problem. Asked all questions (clearly from script/list of qs), even when already discussed and known as irrelevant, or already covered the answer. Exercises provided in technical terms only, hard for lay person to remember and understand. Zero follow up even though it was promised.

Balance My Hormones

Endocrinology & Diabetes, General Practice (GP), + 1 more

I never got the chance to visit in person, because I’m foreign. But every encounter with my health professionals, Dr.Brink and Mr.Dowdall, have been great so far. I look forward to more years of collaboration with them as I find their service and support very helpful and understanding.