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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Mr Shailesh Agrawal

ENT Surgeon

I recently had septoplasty surgery performed by Mr. Agarwal, and I couldn’t be more grateful for the care and expertise he provided. From the initial consultation through to post-op follow-up, he was professional, reassuring, and incredibly thorough. He took the time to explain the procedure clearly, answered all my questions with patience, and made sure I felt confident every step of the way. The surgery itself went smoothly, and the results have been amazing, my breathing has improved significantly, and the recovery process was far easier than I expected, thanks to his skill and guidance. I felt genuinely cared for throughout, and his calm, compassionate approach made a real difference. I highly recommend Mr. Agarwal to anyone considering septoplasty or ENT care. He’s a fantastic surgeon and a kind, attentive professional.

The Bespoke Clinic

Allergy Medicine, Coaching, + 5 more

I recently visited The Bespoke Clinic and was thoroughly impressed by the level of care and professionalism provided. From the moment I walked in, the staff were welcoming, attentive, and efficient. The reception area was clean and well-organized, creating a calm and reassuring environment. The medical team demonstrated exceptional expertise and compassion. My consultation was thorough, and I felt genuinely listened to. The doctor took the time to explain my condition and treatment options clearly, which helped me feel confident in the care I received. Overall, I highly recommend The Bespoke Clinic to anyone seeking high-quality medical care. Their commitment to patient wellbeing is evident in every aspect of their service.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I cannot rate my experience highly enough. Mr. Thakur and Dr. Richard the anesthetist were extremely professional and supportive and took time to clearly explain the procedure and process and answer all of my questions. The nursing staff, Steph, Brian, Natalie and Til were fantastic looking after me post op and were very friendly and supportive. The pharmacy team took great care in explaining my medication and advising on the pain relief regime to follow. Gary from the Physio team was great at explaining the rehab exercises and putting me through my paces to make sure I started my recovery in the best way. A great team, please pass on my thanks.

Professor David Reid

Rheumatologist

I consulted Professor Reid when I was out of my mind with worry, having been diagnosed with severe osteoporosis (my spine T score was -3.3). Having followed Professor Reid’s regime of a year of Evenity followed by an infusion of Zolendronic acid (plus of course, lifestyle measures eg weight-bearing exercise, vitamin D, a calcium-and protein-rich diet) 3 years on from my first consultation my spine is now -1.9! I cannot thank Professor Reid enough for his expertise, care, responsiveness, and clarity of communication. His advice completely changed my life.

Dr Kash Akhtar

Orthopaedic Surgeon

Dr Akhtar recently performed knee surgery on my son, and I couldn’t be more grateful for the exceptional care he provided. From the very beginning, he explained everything clearly and patiently, making sure we understood each step of the process. His knowledge and professionalism were evident throughout, Thanks to his skill and expertise, my son’s surgery went smoothly, and his recovery has been excellent. I would highly recommend Mr. Akhtar to anyone in need of orthopaedic care.

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

The Spire is a very clean and well equipt hospital but with limited parking. However, my last trip to the spire hartswood had an hours delay before I was seen, which isnt ideal. My thoughts on this is if Reform get their way and sell off NHS that private sector is no better equipt to deal with volume than NHS. Tjat daid onve seen I was treated by a lovely nurse Marianne who was very caring and jolly which made yhe appointment a very pmeasurable experience.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Better signage would help. We wandered around looking for the appropriate location. There are two car parking 4 areas which doesn't help. Luckily we found a helpful Doc who took us to where we needed to be. Once there we were welcomed. I couldn't eat anything after the op, the restaurant didn't have anything for gluten, dairy and egg free patient. I feel sure they could have products on standby for the future, most vegan products would suffice.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

The nursing care was faultless - I could not have asked for a better team of consultant, nurses, doctors, anaesthetist, and physiotherapists. The facilities are top tier (and the food is truly excellent too….a big thank you to the catering staff!). In short, my stay was very comfortable and I felt safe and well looked after throughout. Thank you to all the staff at Spire Regency for making my time with you an absolute pleasure!

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

Unfortunately there was a problem with the booking systems at reception which meant checking in was delayed due to a queue that had formed. However the staff were very helpful and trying to do all they could to inform patients of the problem. The nursing station seemed very busy and understaffed, there was a delay in urine testing due to this and I waited 30minutes just to be provided with a sample jar and bag.

Loughview Health

General Practice (GP)

I was very impressed from entering the building and being greeted by the very friendly receptionist. It’s a bright comfortable reception area with complimentary tea if coffee. My appointment with the doctor was very professional and emphatic. A through examination was arrived out and next steps for further investigation was clearly explained l

Mr Joseph Devereux

Ophthalmologist

Mr Devereux was very sympathetic to my nervousness, and very reassuring about the operation. He talked to me all through the proceedings, telling me what he was doing at each stage.and because of the total absence of pain, I found the experience far less stressful than even going to the dentist.

Mr Ed Casswell

Ophthalmologist

Staff were friendly, pleasant and informative. I had a few questions which were answered fully and with patience. The two fellow patients I chatted with a different locations, seemed relaxed and content with their treatment. Overall my various visits have been positive experiences.

Mr Khaldoun Bitar

Orthopaedic Surgeon

Mr Bitar has always put me at ease with precise knowledgeable information relating to recent hip surgery. Today’s cost to New Cross Hospital was 6 weeks post surgery and again, I found him approachable and put me at ease regarding slight issues relating to my surgery.

Mr Tim Worthington

General Surgeon

The meeting was very friendly and I felt we had the opportunity to ask questions and understand the evidence and thinking behind the diagnosis and plans. Tim Worthington explained the plans, along with the risk, extremely clearly. I was extremely satisfied.

Mr James Young

Ophthalmologist

After months of struggling with a very uncomfortable eye condition Mr Young diagnosed the problem immediately and suggested appropriate treatment. Victoria was very helpful and answered all my questions. I’m so glad I went to New Medica.