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One Ashford Hospital

Dermatology, Pain Management, + 21 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Mr Gautam Talawadekar

Orthopaedic Surgeon

I cannot recommend this orthopaedic surgeon highly enough. From my very first consultation through to surgery and follow-up, the care I received was exceptional. He took the time to explain my condition clearly, outlined all treatment options in a balanced and honest way, and made sure I felt fully informed and reassured at every stage. His manner was calm, professional, and genuinely caring, which made a significant difference in what could have been an anxious process. The surgery itself went extremely smoothly, and the standard of care before and after the procedure was outstanding. I felt listened to, respected, and treated as an individual rather than just a case. Communication was excellent throughout, and all my questions were answered thoroughly and patiently. I am very grateful for the expertise, precision, and compassion shown, and I would not hesitate to recommend him to anyone seeking high-quality orthopaedic care.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

From the moment I was admitted to being discharged, the whole experience was exemplary! All of the staff from the receptionists to the doctors, nurses, auxiliary assistants, catering staff, cleaners, porters and obviously the surgeon (Sam Rajaratanam) and anaesthetist (Barry Phillips) were all amazing. The care was absolutely 1st class. Not only was everyone extremely diligent and professional, they were all personable, friendly and charming. Whilst undergoing major surgery, I felt thoroughly looked after and in safe hands from a great team. I really can't thank everyone enough and recommend this fantastic facility more highly. Top Class!!!

Professor Justin Cobb

Orthopaedic Surgeon

This was my second surgery performed by Prof. Cobb, the first at King Edward VII's hospital He is an outstanding consultant giving precise information on uni-compartmental knee replacement and proceeding with the procedure in a most professional manner. I am delighted with the result of the operation performed on 11th December and came to see him on the sixth week post operation. I would highly recommend Prof. Cobb for partial knee replacement when the knee damage is limited to just one area of the knee for which he is an expert. He is supported by good colleagues and anaesthetists. I am extremely grateful to him and his team.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I contacted Dr Nikki after being told a n NHS gynaecologist appointment wait was 64 weeks. It was super easy to make an appointment, find out costs and provide information prior to being seen. It was so nice to be able to spend time with Dr Nikki explaining my issues and actually being listened to. Options were discussed fully, blood tests taken immediately, prescriptions issued and delivered the next day. My follow up was arranged promptly, test results discussed and options openly discussed again. Dr Nikki and the services she offers are so needed for women today.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The waiting area felt like a barricaded corridor that was set up to harvest organs down the back of an alleyway. With the scales about a stretch of an arm away from the tightly seated row of patients looking directly at you, not much was existent of privacy. The room that I went into for pre op observation could be mistaken for the entrance door to a toilet cubicle. Inside was much similar. Repeated knocking from other staff member during your appointment also made the whole thing seem rushed. It didn’t feel like England, let alone Spencer.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

Very good ,only thing is after surgery and just before final appointment I was asked for my bank details I had paid everything last Nov a month before my surgery they agreed everything was paid but wanted to have a bank card on record ,Why ? I was asked again when I went to see mr smith for my final check up ,absolutely no need if front of other people when I didn't owe anything it made me feel like I owed something even though she said it was a token just to have it on record

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Incredibly long wait times, and very poor communication. Repeated requests for infiormation I've already given them and they kept changing which "portal" they wanted to use. The diagnoses for one condition came as an email, with no human touch, no next steps, no follow-up. Was just left to fend for myself. The diagnoses for the other condition was by video call, with a very disenterested practitioner who clearler didn't take on board the severity of my struggles.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Good: - Great greeting and friendly reception staff. - Good, efficient and empathetic nurses. Not so Good: - Original caller to book appointment told me to schedule 1h. On arrival I was told 2h, which meant I needed to reschedule other commitments. - Was seen by nurse 30 mins after my scheduled appointment and 40 minutes after my arrival. No warning given by reception on arrival. I had to proactively ask after waiting 25 mins

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

Everyone at the Menopause Clinic was so kind, friendly and welcoming, it made the whole experience so much more manageable. I'm so grateful that places like this are finally now starting to exist for women's health, as this area has been woefully neglected for so long. I felt really supported and listened too, plus the doctors actually have the expertise and knowledge to advise properly. Thank you so much!

Professor Ruth Whitby

General Practitioner

Prof Ruth Whitby has superb listening skills, pays great attention to her patient’s complaints/feedback and is painstaking in her reviews …in asking probing questions, she guides her patient to providing sufficient info for correct diagnosis and treatment …her referrals are top notch! …an astute professional, it’s been immense pleasure being her patient for almost 15 years!!

Mr Ahmed Shalan

Vascular Surgeon

Mr Shalan was the archetypal doctor and vascular surgeon who fully explained all the procedures before the operation and gave me complete confidence in his professionalism. He completed further scans before the operation and I felt no pain at all with local anaesthetics or the operation. First class treatment throughout!

Dr. Piya Sen Gupta

Diabetes & Endocrinology Specialist

The doctor patiently listened to my issues and my struggles. She gave me some good suggestions and asked me to listen to a podcast to under my problem better. I only met her once but was benefitted from the meeting. I’m looking forward to positive results and change in my next appointment.

Mr Abdul El-Khayat

Ophthalmologist

From my first appointment with mr el- Khayat I was given all the answers to my questions, and I had quite a few! He was an absolute professional and put me at ease, both in the surgery and in the theatre. The procedure for me was swift and I have an excellent outcome.

Dr Vishal Mehta

Paediatrician

We thank Dr Mehta for his time and how he handled our matter with professionalism. We found him to be a very nice man who explained all information well, in a clear way that we understood. He made our 11 year old son feel very comfortable throughout his consultation

Dr. Masood Nazir

General Practitioner

Amazing experiance, i wont lie i was worried about my results but everyone made me feel comfortable from the second i entered the building, amazing bedside manner and great advice, i will be using these guys every 12 weeks for my bloodwork