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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went in today for my first ever colonoscopy. Although I was nervous, every staff member I met made me feel comfortable and at ease. there was a brief 10 minute wait before I saw the nurse, who was very informative about the procedure and took some recordings (blood pressure, heart rate etc.) before asking me some questions. After not very long at all I went into the room to have my procedure and Samer and his team were excellent in talking me through the process, what I might experience, and how long it would be. They regularly checked in on me throughout to ask how I was doing. Regarding the colonoscopy itself - overall I felt no pain at all really - some discomfort from the gas (which they make you aware of) but otherwise it was fine. I chose sedation rather than gas & air, and found this worked well for me. It is an odd sensation in general; but manageable. The procedure took maybe 20 minutes, before I was moved to recovery. The recovery nurse & all staff members there were very friendly. They read me my report, made sure I understood the results, and gave me some biscuits and squash (which I was grateful for after 24H of not eating!) - I was out from here after around 20 minutes, having no notable lingering side effects from either the medication or procedure. Overall, fantastic service from everyone. Thank you so much.

Mr Ashok Mohanty

Obstetrician & Gynaecologist

I was very impressed with the care and attention I received from Mr Mohanty. Not only did he check on me after my procedure, but he phoned the next day and then came in later that evening, even though it was his day off. Initially, after my procedure, I had a catheter fitted. However, when they removed it, I encountered difficulties passing urine. Mr. Mohanty allowed me to go home with a catheter fitted and arranged to see me in his clinic the following day. About 10.00 that next day, Mr Mohanty phoned me to check that I had all the information I needed to attend his clinic (as he hadn’t been on site when I was discharged) and was very welcoming upon my arrival. This appointment went as he had explained and I left hospital without a catheter a few hours later. Since my procedure, I have been very amazed at the level of care and professionalism Mr. Mohanty has shown to me - he has phoned a number of times to check on my recovery and shown interest in me as a person, remembering some key facts about my life. He is an excellent practitioner and I am grateful for what he has done.

Dr. Ranjana Mazumdar

Haematologist

It's not easy when you find out that you are going to be in hospital for a long period of time, especially when it is for a life threatening diagnosis. But Ranjana made me feel safe and comfortable from the first day. She explained everything to me clearly, offered me a safe space to feel emotional, explained to me about what was going on in my body and allowed me to not only come to terms with what was happening but also get through it. Every niggle, worry and symptom was treated with care. knowledge and I got through it! There are not enough words for me to express what a fantastic doctor she is and how in a scary situation I felt like I could trust her completely. I will forever be grateful that she is on my team.

Moorfields Private Eye Hospital

Ophthalmology

I have recently had two procedures within two months, plus outpatient appointments. All members of staff, from receptionist to nursing staff to consultants, were extremely polite, and nothing was too much trouble. I have had two separate consultants, and they were extremely knowledgeable and put me at ease, as I was quite nervous. Their secretaries were very friendly each time I rang through, and nothing was too much trouble. The outpatient department is very modern and spotless. I was very impressed and grateful that so many different eye examinations were performed on me. The in patient department is also spotless, and my meal after my operation was delicious!

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

Ringway Dental Cheadle

Dentistry

Both occasions on visiting the practice have been fantastic. Having a fear of the dentist isn’t great, but the reassurance from the staff is absolutely second to none. Talking through the steps to give you an indication of what’s going on etc. checking in constantly to make sure everything is ok with the procedure taking place! The staff are professional and very friendly, the practice is probably one of the best I’ve ever visited. It doesn’t have a normal sterile dentist feel to it! Again a great experience for someone who isn’t particularly keen on visiting the dentist.

Professor Anand Saggar

Clinical Geneticist

I was delighted to get an appointment with Professor Anand Saggar as he is an expert in hEDS. I travelled from Ireland to see him. He was professional and courteous. He was knowledgable but explained everything clearly. He ensured that I could ask any questions I wanted. Before a physical examination he asked if i wanted a chaperone. I have seen many consultants in the past two years and I can say that I was highly impressed by my visist with Dr Sagar.

Dulwich Podiatry

Podiatry

I would like to say how impressed I have been with treatment I received from Zack. He has a professional, friendly manner and clearly wants to achieve the best possible outcomes for his patients. He ensured that I understood every step of my treatment. I did not feel at all rushed during my appointments as Zack gave me time to ask questions and he responded to these in detail. I would have no hesitation in recommending him.

Wello

Cosmetic (Aesthetic) Medicine, Dental Care

My husband and I pay a monthly subscription to Wello which entitles each of us to two full treatments a year. The treatments are first class, very comfortable and also reassuring as any problems will be pointed out. We like the feeling of really clean teeth, the excellent advice we are given on teeth and gum health - the all round experience, in very attractive surroundings, is to be highly recommended

Basing Hand and Shoulder Clinic

Orthopaedic Surgery

I have struggled with trigger finger in both hands for a while. Mr. Jonathan Hobby has always given me the best advice and treatment. The most recent steroid injections have been a huge success. My middle fingers no longer lock when I'm carrying out daily tasks and the terrible pain in my left middle finger joint has disappeared. A huge relief and it's wonderful not to be in pain.

Dr. Ibrahim Azam

Radiologist

I was seeing a different consultant for a follow up and he asked dr azam if he’d do one to try help and he agreed with no hesitation. He was great with the ultrasound injection into a nerve to help diagnose my pain. The procedure was basically painless which always helps you feel better. I’d happily go back for his help with anything from today’s experience

Dr Tanvi Bagtharia

Dentist

Dr Tanvi is brilliant 👏 I needed a lot of reassurance as I was terribly scared. Dr Tanvi and her team were excellent in the care and professionalism showed. I was sedated quickly & calmly with no pain inserting the canula. It was done so quickly and cleanly. I would recommend her for any dental treatment.

Mr James Raymond Oliphant

General Surgeon

Mr Oliphant carried out a groin hernia mesh repair this week at Ross Hall. Mr Oliphant was very professional, certainly knowledgeable and answered all my concerns. I would highly recommend him. The BONUS for me was he holds pre and post surgery consultations in Inverness which saves treks to Glasgow!

Mr Benjamin Lamb

Urologist

Mr Lamb was hugely empathetic and explained everything clearly. These traits led to me have confidence surfacing an issue not discussed in 40 years. Whether it can be resolved, in the context of this survey, doesn’t matter. The brilliant things is that he created the environment to start the journey.

Ms Ana-Kristina Skrapac

Dietitian

Ana-Kristina is very knowledgable and professional. She listens to you and your issues and provides solutions to try, following up with a clear plan of action. She has helped my daughter overcome her struggles with weaning and supported with ideas for a dairy free diet. Thank you