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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Moorfields Private Eye Hospital

Ophthalmology

Very chaotic administration after the initial consultation (errors and delays in invoicing, typos in the written opinion and delays in providing price information for surgery). I felt that the staff couldn't be bothered to get things moving and I had to keep chasing them. The package price quoted on the website for cataract surgery also turned out to be very misleading because the consultant wanted to charge an extra fee for fitting a toric lens, in addition to the extra cost of the lens itself. This pushed up the cost considerably. This extra, hidden, consultant's fee had not been made clear on the website and I felt that I had been induced into paying for a consultation on the back of misleading information about the cost of the surgery. The consultant may well have been an excellent surgeon (I don't know because I chose not to proceed) but these issues made me very uncomfortable and led me to lose complete confidence in the hospital. Going to Moorfields Private was a complete waste of time and money and the hospital ought to refund the consultation fee.

Miss Anca Breahna

Plastic Surgeon

I recently had breast enlargement surgery with Anca Breahna, and I couldn’t be happier with the entire experience from start to finish. From my very first consultation, Anca was incredibly supportive, warm, and professional. She took the time to explain every detail clearly, answer all my questions, and make sure I felt completely comfortable with each step of the process. On the day of the surgery, her calm and reassuring manner put me completely at ease. I always felt listened to, cared for, and confident that I was in the best hands. The aftercare was just as exceptional—Anca checked in regularly, made sure my recovery was going smoothly, and continued to offer support whenever I needed it. Most importantly, I am absolutely thrilled with the final result. The outcome is exactly what I hoped for, natural, balanced, and perfectly suited to me. I genuinely couldn’t have asked for a better experience or a more skilled and compassionate surgeon. I would highly recommend Anca Breahna to anyone considering breast enlargement surgery.

Mr Nahor Garcia

Physiotherapist

Very professional experienced physio. Nahor set clear goals from a holistic standpoint - focusing on regaining confidence, reducing pain and improving movement & feeling in the foot. He gave thorough explanations with many variations and tailored each session to address any concerns from the previous week. When I began physio with Nahor I had no movement in my toe and severe swelling in my foot as a result of starting physio 4 weeks later than recommended post bunion op. At this point I did not believe I would be able to get back to my previous active lifestyle. 6 weeks later I am back to regained movement and am back to gym, yoga and almost able to perform a lunge. Throughout the process Nahor created a calm, motivating environment which helped me progress further than I imagined.

᠎ Matt Frost

Audiologist

Hearing aids... NOT FOR ME??? It took a while for me to adjust to having a slight hearing loss and eventually made an appt with Harley Hearing. Call it vanity, but the thought of wearing a hearing aid seemed horrific! | wasnt ready just yet. I eventually made the appointment and met Matt. What a lovely man. I just wanted to say how wonderful and supportive he has been. Nothing is too much trouble. He is extremely knowledgeable and has guided me all the way. We started with the Lyric but sadly it wasnt working for me. Matt knowing my concerns, has worked with me to try different IIC aids suitable and i am currently trying another. He is professional, is beyond amazing and i couldn't have asked to be in better hands. I believe Harley Hearing have a true asset in him.

Mr Martin Kostolny

Cardiothoracic Surgeon

We chose Dr. Kostolny after reading about his expertise, and we specifically wanted someone who would be willing to adjust to our timelines. From the very beginning, he proved to be approachable and compassionate, taking the time to explain every detail clearly and patiently. He made sure we understood the process and was always open to further questions, never rushing us. After the surgery, Dr.personally came to explain the results and continued to visit our son multiple times to check on his recovery. His dedication, human nature, and genuine care gave us great confidence and trust throughout this journey. I would highly recommend Dr. Kostolny for his outstanding expertise, approachable manner, and the trust he builds through thoughtful conversation and care.

Harpenden Medical

Allergy Medicine, Diagnostics & Testing, + 9 more

I was intrigued by the services offered, as they seemed too good to be true. I'm a mid-life woman, starting to worry more about my overall health and wellbeing but didn't want to burden the NHS with curiosity! I really just wanted to have an MOT, to spot any underlying issues or potential health concerns. I was really impressed with the whole set up - state of the art machines, beautiful and clean building - with the most relatable, down-to-earth and professional team of experts. I felt in safe hands, and I had all the advice, tests and support I needed to give me a 12 month clean bill of health but with some advice on how to improve and maintain my health and wellbeing. Highly recommended!

Mr Neil Fairbairn

Plastic Surgeon

I recently underwent a breast reduction and lift with Mr Fairbairn, and I cannot speak highly enough of the entire experience. From the very first consultation, he took the time to fully address all of my questions and concerns. The procedure itself went exceptionally well, and the healing process has been excellent. I also felt confident knowing that if I had any concerns during recovery, I could contact Mr Fairbairn at any time. I could not be happier with the results. His skill and professionalism were evident throughout. If you are looking for a surgeon who truly listens to you and delivers outstanding results, I would not hesitate to recommend Mr Fairbairn.

Dr Peter Kabunga

Cardiologist

We visited Dr Kabunga with an urgent requirement for a cardiac review to enable a scheduled surgery to go ahead the following week. Dr Kabunga and his team were excellent in assisting us with this request, providing an initial consultation the day after our contact, scans the day after that, and follow up consultation and clinical letter during the morning of the day following that. We could not be more pleased with the care and professionalism we received during this very stressful time - and what an incredible turnaround time !

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

All members of the team are friendly and welcoming. They have personality and engage with patients. Everything appears to be well organised and runs smoothly. The clinic is clean and fresh. All instructions/requests are explained in a helpful clear manner and staff are attentive and go the extra mile. All staff impress as being very caring. During a recent stay for surgery, everyone with whom I came into contact was very kind and helpful. I felt like I was in very safe hands.

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

KIMS Hospital

Anaesthetics, Audiology, + 26 more

Loved every bit of it! The aftercare, physiotherapy were excellent! Looking forward to my extra physiotherapy appointments, they really know what they doing and they do it very well. Very friendly, patien, professional staff. Any queries I had were delt with swiftly and professionally. The approach is person centred. Once again I would like to thank the team and Dr Craig Zhao. BIG THANK YOU! Your's sincerely Andy V

Essex Private Doctors

General Practice (GP)

I had a very positive experience visiting the menopause doctor. The only criticism relates to payment policy. I was required to pay the full amount for my next appointment six months in advance, which I felt was a little harsh. I completely understand taking a deposit to secure the appointment - perhaps 50% would be more reasonable - but paying in full so far ahead of time does feel quite steep.

Mr Sanjay Agrawal

General Surgeon

I recently had hernia surgery with Mr Agrawal and couldn’t have asked for a better experience. From start to finish, he made me feel completely respected, heard, and cared for. His calm, reassuring manner meant I always felt in safe hands. The surgery and recovery have gone smoothly, and I’m truly grateful for his professionalism and kindness. Thank you so much, Mr Agrawal. Highly recommended.

Mr Summi Abdul

Obstetrician & Gynaecologist

Mr Abdul is an excellent consultant explaining all the options available to me, talking through each one to be able to make the best decision for myself. Never felt rushed and listened to everything I needed to say, even on the morning of the surgery. The nurses anaesthetist, kitchen staff, and everyone at the Nuffield were very kind, caring and made the whole experience much nicer.

Simply Meds Online Pharmacy

Pharmacy

Really simple to order medications. Fairly straightforward experience. The problem starts and ends when the fact that they use Royal mail for deliveries. Had I known, I would have ordered elsewhere. Royal mail consistently mess up on deliveries especially on my area, and it's impossible to get through to customers service (which is non-existent really at Royal Mail).