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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I recently had surgery at St. Joseph’s Hospital in Newport and I honestly couldn’t fault the care I received. From start to finish, the staff were outstanding and made what could have been a stressful experience feel calm, reassuring, and well looked after. A special mention has to go to Esther and Megan R — they were absolutely fantastic during my stay. Both were incredibly kind, professional, and genuinely caring, and they really went above and beyond to make sure I was comfortable and supported. I can’t recommend the level of care highly enough. If anyone is considering having a procedure done privately, I would 100% recommend St. Joseph’s Hospital. The standard of care is excellent, and I felt in safe hands throughout.

Mr Amer Raza

Obstetrician & Gynaecologist

When I first started looking for an endometriosis specialist and came across Mr Raza and all the positive reviews, I wondered: ‘can he really be that great?!’. The answer: yes he was. I had stage 4 DIE and a frozen pelvis. Mr Raza not only had the technical skill and expertise to deal with a complex case (with minimally invasive and cutting edge surgery) but also showed so much care and compassion, which gave me so much confidence and reassurance going into my surgery. The whole experience, including the recovery, has been so so positive and I would fully recommend him.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Miss Stella Ivaz

Urologist

I have been seeing Miss Stella Ivaz the past couple of months. She is uber professional and a true expert in her field of Urology! She is very thorough and such a clear communicator at all times, during what can be quite personal issues. In addition, what also stands out for me personally, is that Miss Ivaz has an excellent bed side manner, good humoured and very empathetic, qualities which can be hard to find these days. I highly recommend Miss Ivaz without question.

Dr Pooja Gulati

Rheumatologist

Dr Gulati took the time to understand my issues and discuss my symptoms - I felt that she was really listening to me and not rushing Dr Gulati answered my questions clearly and with detail, giving me the information I need. Her diagnosis was clear and I am very confident about the treatment plan. Overall consulting with Dr Gulati has been a very positive experience and I feel that I am in very experienced and knowledgeable hands.

Dr Amin Karim

Dermatologist

I arrived a few minutes early for my appointment and Dr Karim was ready to see me immediately and warmly welcomed me. He explained clearly about everything that he did and ensured that I fully understood what was happening. At the end of my appointment he clearly explained what he expected of me following that appointment and looked forward to seeing me for my next check up. I felt completely at ease throughout the appointment.

Mr Fadi Al-Fhaily

Obstetrician & Gynaecologist

My surgery in October and following aftercare were first class. Mr Fadi Al-Fhaily was very professional, relatable and friendly. He fully explained the recommended surgery to me and my husband and I felt confident to have him as my surgeon. Everything went according to plan, I couldn't have wished for more and my everyday life has improved considerably. To sum it up "minimal pain, optimal gain" - thank you so much.

Mr Tarun Singhal

General Surgeon

i went to Mr Sinhhal for a 2nd oppinions afrer i saw another doc for the same issue. He was very friendly and patient. he checked my conditions and test results carefully before providing his professional view. It was very helpful for me to make my desicion. His recommondations helped me to feel much less stressed and I was able to enjoy the festival season with family. i highly recommondate Mr Singhal.

Mr Rhys Thomas

General Surgeon

Mr Rhys Thomas is a professional who is at the top of his game. i chose him after researching, and i was not disappointed. After he reviewed the results of the ultrasound, he physically examined me to assure himself of the findings. We discussed the options, and both agreed that a repair of my hernia would be the best course of action. The operation took place a few weeks later and was a success.

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Hope Park Dental Practice

Dentistry

I have been a patient at this practice since 1990. Great service all round throughout, remain consistent even with staff changes over the years. I have other family members at this practice, they get the same great service, no hesitation in recommending Hope Park Dental Practice, best wishes and thanks to all the staff.

Dr Deane Halfpenny

Pain Management Specialist

I was taken on by Dr Halfpenny after the sudden death of my previous consultant (my first consultation with him was at One Welbeck). From the start I have felt completely comfortable and relaxed, and have always had confidence in him, appreciating his clear and informative explanations and enjoying his sense of humour.

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I needed an MRI scan and called Darcy Healthcare on Saturday, 27th December. They promptly scheduled my scan for the 30th. On the day of the scan, the staff were professional and friendly. The scan took about 30 minutes, and I received the results the next day, on New Year's Eve. I highly recommend Darcy Healthcare.