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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Mr Oisin Keenan

Orthopaedic Surgeon

When I read Mr. Keenan’s profile as I was trying to choose a surgeon to replace my arthritic hip, I felt that he was someone who would communicate as well as someone with excellent knowledge and skills to perform my needed operation, and that was confirmed upon meeting him at the initial consultation. He also displayed a quiet confidence and was very approachable at all times, which put me at ease. I was naturally very anxious about having this operation, but I completely trusted in his ability to do an excellent job. He visited me in my room before the operation, and also every day thereafter during my stay, allowing me opportunities to ask any questions that had arisen in my mind, as well as reassuring me of my progress. At the follow-up appointment he likewise reassured me about the success of the operation as well as the condition of my other joints, which had also been x-rayed prior to the procedure. I am very happy with Mr. Keenan in all aspects of this experience.

Dr. Arif Hussenbux

Gastroenterologist

I recently had a consultation with Dr. Hussenbux, followed by a colonoscopy two weeks later. From start to finish, the entire experience was handled with the utmost professionalism and care. During the initial consultation, Dr. Hussenbux took the time to explain everything clearly and put me completely at ease about the procedure. On the day of the colonoscopy, his calm and reassuring manner made what could have been a stressful experience feel comfortable and straightforward. The whole process was smooth, well-organized, and carried out to a very high standard. I really appreciated the professionalism of Dr. Hussenbux and his team — they made sure I was fully informed and relaxed throughout. I would highly recommend Dr. Hussenbux to anyone needing this type of procedure. He combines expertise with genuine compassion, and I’m very grateful for the excellent care I received.

Mr Winston Justin

Obstetrician & Gynaecologist

Having been under Mr Justin’s care for 5 years, following a tubo ovarian abscess and pelvic inflammatory disease, stemming from my appendix (all successfully resolved), I decided to undergo a total laparoscopic hysterectomy as a result of ongoing symptoms caused by adenomyosis. Mr Justin’s care, expertise, knowledge and meticulous approach throughout has been invaluable to me, enabling me to make informed decisions, prepare for the surgery and recover well, to achieve the best outcome. The follow up consultation (7 weeks post surgery) provided me with further information and reassurance about the surgery, and certain answers that provided, and the confidence that I can now move on from the issues of the past 5 years. I would (and have) trusted Mr Justin with my life. He is a superb consultant and surgeon, a consummate professional and a caring, kind person.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I had a really positive experience at The Harborne Hospital. I was greeted warmly on arrival and was actually seen before my appointment time, which was very much appreciated. My consultant Mr Leung truly listened to me and took the time to understand the full picture of how I’ve been feeling. He was extremely thorough, and for the first time in a long while, I left feeling hopeful — hopeful not only that my pain can be better managed, but also that I may finally get a clear diagnosis of what is actually happening to me. I really appreciated how carefully and thoughtfully everything was explored. Every member of staff I met was kind, professional, and supportive. The level of care and compassion shown throughout my visit was outstanding. I wouldn’t hesitate to recommend this service.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I have about 34 years experience of palliative care as a recently retired GP and I can honestly say, in all those years, I have never seen anyone as superb, as kind, as caring, and as hard-working as Ganan in my entire career. He was always there every day, assessing our Mum, explaining his clinical decisions, and involving us in planning next stages of management. Approachable, empathetic, wise, he is a shining example for all of us who have the privilege of doing our job. St.Mary's is very lucky to have him.

Devonshire Diagnostic Centre

Urology, Cardiology, + 6 more

What do we patients want?A succesful doctor, A respectful body language, easy communication?Do you want a pair of eyes that can look at you lovingly when you open your eyes?Who knows?May be all of them...Of course,we patients do not know whether we will die or stay. However, the bond between the patient and the doctor is very important. I am very glad to have met personely, l find it valuable that you can establish a one _on_one human and positive bond with your patients. Thank you Mr Zafer... Mr A.I.

Mr Muzaffar Ali Anwar

Vascular Surgeon

I recently had surgery and the entire experience was far more pleasant than I expected. Every member of the team was incredibly kind and thoughtful, taking the time to explain everything clearly so I knew exactly what to expect. The procedure itself didn’t hurt that much — I had built it up much worse in my head — and the staff even talked to me throughout to help keep me calm and distracted. Their care, patience, and genuine warmth made the whole experience comfortable and reassuring.

Dr Michelle Mackintosh

Obstetrician & Gynaecologist

I had an ovarian cyst and ovary removed via keyhole surgery by Dr Mackintosh and can highly recommend her. She listened, we agreed the treatment plan together and I felt involved in all decisions throughout. She explained everything very well. The operation went well and she did an excellent job ensuring minimal trapped air afterwards and the scars have healed really nicely. Would not hesitate to visit her again - but obviously hope I don’t have to!

Dr Deb (Debabrata) Majumdar

What an amazing doctor. Dr Deb is very thorough and caring, and has helpful, professional and responsive support staff too. I had an endoscopy and colonoscopy. I was so nervous but he made me feel very relaxed and in safe hands. The process was very smooth, dignified and I felt extremely well cared for. The results were explained carefully and he really took the time to answer my questions. I highly recommend Dr Deb, thank you very much.

Professor Yirupaiahgari Viswanath

General Surgeon

Overall, a good experience. However, I felt that sometimes not enough time was spent explaining what would happen during diagnostic tests and treatments. For example, when I had the restech, nobody had told me I would have a tube up my nose for 24 hours and had to return it the next day. I found this out moments before it was fitted. This was not ideal as I regularly have in-person client meetings and had to cancel these.

Mr Omar Ahmed

Plastic Surgeon

My experience for my procedure was one of the most outstanding experiences I have encountered during my life. All staff were very clear and concise from start to finish. The treatment and care from all staff was excellent. All staff were very professional and treat me with respect and care throughout the whole process. This includes the receptionist right through to the surgeon.

Practice Plus Group Hospital, Barlborough

Staff at the practice seem to be unable to distinguish between NHS patients a d those who Are private and paying. Twice i was sent to the wrong waiting area with NHS patients. Only to be later sent to the private waiting area. As a paying patient i expect a certain level of compitance and care. So come on Barlborough, a little bit of interest in your role might help

Peninsula Heart Clinic

Cardiology

This is the third time I have used Peninsula Heart Clinic and on each occasions I have found the staff to be friendly, professional and reassuring.. I was made very welcome and throughout my day I was offered refreshments to keep me going. The premises are immaculately clean and tidy and a credit to the staff. I can’t really fault the service offered.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

Experience was very professional at the hospital & mr kaba was very compassionate to my symptoms after the operation his follow ups had been second to none & made me feel treated like a individual . My nights sleep now is complete with not waking until the alarm goes off . I can’t recommend the consultant enough thank you mr kaba

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Professionalism and friendliness at its very best! I am so glad I chose to come for treatment to Delamere rehab regarding my problem with alcohol and feel sure I will achieve my goal and enjoy a much happier lifestyle. Thank you to everybody for your kindness and help.