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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Mr Prodromos Laftsidis

General Surgeon

It has been almost four months since I donated a kidney to my husband, and I feel incredibly fortunate to have had Mr Prodromos Laftsidis as my Consultant Kidney Surgeon. From my very first consultation, he put me completely at ease — taking the time to listen to my concerns and clearly explain every aspect of the procedure, including both the benefits and potential risks. His calm, reassuring manner inspired great confidence before and after surgery, which was invaluable during such a challenging time. Mr Laftsidis’s exceptional surgical skill, combined with his compassion, professionalism, and excellent communication, made me feel as though I was his only patient. He also has a wonderful sense of humour, which he shares at just the right moments to lighten the mood. I am deeply grateful for his outstanding care and dedication, and I would wholeheartedly recommend him to anyone in need of a kidney specialist or surgeon.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

The appointment and staff were great but please please please sort out the signage to your section of the hospital. I arrived at the QEQM an hour before my appointment as I knew parking at that time would be a nightmare. I was still trying to park 15 minutes before my appointment. I had to leave my car in a side road and hope it was a restricted area. I had to run from me side of the hospital to the other and no where on any map or sign was there anything saying where the Spencer hospital was. I eventually found the main reception who had to give me directions. I found the part I needed by pure chance. I arrived 4 minutes after my appointment time. This is the 3rd Spencer hospital I have visited within 5 weeks. It was the same story at K and C with no signs. WHH was the only one that had signage where I could find where I needed to go easily but again not listed on the main hospital maps.

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

From the very first consultation, it was clear this was different. The team at Haptic doesn't just look at your spine; they look at you. The initial assessment was incredibly thorough, involving posture analysis, gait assessment, and a long conversation about my lifestyle, stress levels, and overall wellness goals. I see Dr. Lil, who is absolutely amazing. She spent 30 minutes just listening to my history and my frustrations before ever laying a hand on me. I was so impressed with my results and Dr. Lil's gentle, knowledgeable approach that I even brought my 12-year-old son in for some sessions. She was fantastic with him—explaining everything in a way he could understand and making him feel comfortable and involved in his own health. It gives me so much peace of mind knowing we are both building a foundation for better posture and long-term wellness.

Mr Tom Holland

Obstetrician & Gynaecologist

Mr Holland came recommended to me and as a doctor is kind, knowledgeable and empathetic. I was diagnosed with endometriosis 4 years ago with a different provider, but have struggled with symptom management and care options since diagnosis. Mr Holland and his office prioritised appointments, gave me optionality and, when I chose surgery, were incredibly reassuring and efficient. When presenting options, Mr Holland gave me all possible information in a way I would understand so I felt in control and could make an informed, independent decision. Mr Holland also presented options for after surgery, helping me build continuity into how I manage the symptoms. Honestly have just felt relieved under his care for most of what could have been a fairly stressful time. I would recommend reaching out to him if you struggle with endometriosis.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I would very highly recommend the Clayton ward. We have had two babies there and were really well looked after by kind, happy staff (doctors, midwives, assistants, catering and reception) who taught us a huge amount about how to care for a newborn. Having access to 121 support from midwives anytime day or night is just invaluable. The food was very good (for hospital food) and we genuinely looked forward to it each day - it really helped us recover as sleep deprived parents.

London ADHD Clinic

Psychiatry

From the first conversation with the practice Manager to the appointment i felt at ease, and confident that the clinic would be able to help me, the response to my questions was promptly answered and further assistance was no trouble at all. Dr Perecheria was friendly, welcoming and helped me with everything i needed and the follow up documents where sent very quickly. i would highly recommend the London ADHD Clinic to anyone looking for diagnosis, or further help.

Ringway Dental

Dentistry

My recent visit I had my regular checkup and cleaning done and when I came back in to have work done and honestly this place always out preforms makes you completely at ease and the constant advice on how to better maintain my teeth and it’s always done with a friendly atmosphere from the moment you walk in. Ringway is by far the best and my most favourite practice. Kate always sees me for my clean and Sarah for my dental work ☺️ Warm regards Brandon

Mr Javaid Ahmad Muglu

Obstetrician & Gynaecologist

Mr. Muglu provided outstanding care. He explained everything clearly and made me feel completely at ease. I had a coil fitted, which I had previously tried to have done elsewhere but found very painful, so I was extremely nervous. However, Mr. Muglu reassured me throughout the process, and to my surprise, there was no pain at all. In fact, I was shocked when he told me he had already finished. I am truly grateful for his professionalism and kindness.

Poland Medical

Cardiology, Dentistry, + 12 more

I am very pleased with the service at Poland Medical. The staff are friendly, helpful and always professional. The reception team is well-organised, and appointments run smoothly without long waiting times. The doctors take their time, explain everything clearly and make you feel comfortable and well cared for. The whole clinic is clean and welcoming. I highly recommend Poland Medical to anyone looking for reliable and high-quality medical care

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

This was my first treatment session with Mr Raf Niziol and from the outset he was warm, helpful, personable and kind. His friendly demeanour immediately put me at ease and he was patient and understanding. He explained everything clearly and thoroughly and also gave plenty of space for me to share my own thoughts and ask questions. I will be switching to Mr Niziol for all future and ongoing treatment.

Dr Manny Srivastava

Gastroenterologist

Dr Srivastava has been extremely professional, supportive, listened to all of my symptoms and concerns and arranged investigations quickly to explore the cause. He has reassured and informed me every step of the way, checking that I am comfortable and fully understand the next steps. I am completely at ease and confident in his care. Thank you so much.

Dr. Sara Hillman

Obstetrician & Gynaecologist

Dr Sara Hillman made the experience as smooth as possible. She was very supportive pre birth as well as post partum. She also supported us navigate a very complicated situation and ensuring that things went as smoothly as possible. She is professional, yet caring. I would strongly recommend her as a consultant to anyone looking to give birth.

Dr Arvind Vasudeva

Cardiologist

I was referred to Dr Vasudeva after an ECG showed Ventricular Ectopics. I am not in the medical profession but I understand the basic biology of the heart. Dr Vasudeva was able to explain the issues very clearly and gave me confidence that I was in good hands. More tests required to get more data which makes sense.

Dr Gillian Ostrowski

General Practitioner

I can't really add much to those assessments on Page 1. It seemed to me that Dr Ostrowski was very attentive to what I could tell her, and thoughtful as to how to take things forward where I did have health issues. Consequently, I took a lot of reassurance from my consultation.

Dr David Hunter

Obstetrician & Gynaecologist

Everything was well explained and discussed during the appointment. Felt informed even during the scan. Options reviewed on what to do next including signposting to places that can help. Refreshing after 7 years in NHS system where it's one option or nothing and very impersonal.