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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

My doctors are always amazing and when ive had a serious procedure they have been excellent. Only minor thing id say is once the doctor hands over to the team of nurses etc it felt as though they werent sure what to do with me. I was sent for bloods then asked to go to the main hospital then told to go to ground floor then someone else was able to sort out my appointments. When I couldve resolved a few things on the day I went, it ended up having to make appointments for everything. I was given a urine sample kit to take with me. I kinda wish my bloods and urine would have all been completed on the day as they have the facility and there was time as I sat on the chair for a few minutes before they apologised and told me id have to go to the main hospital. I think when its one thing to do, its pretty straight forward but when theres a few things to book in I was handed from one nurse to another to anothert and in the end I left having to change my appointments. They are all lovely but feels as though they are missing some direction and considering that the patient may already be a bit anxious about the visit. Otherwise its always a good experience

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

Newmedica Newcastle

Ophthalmology

I was greeted by an amicable, polite & efficient receptionist on arrival and shown to the waiting room where member of the theatre staff would come for me and explain what would happen next. Kate introduce herself and on knowing I have profound hearing loss made sure that I understood everything. She prepared me well with the required eye drops and made sure I understood the process that would happen in theatre. Having escorted me into theatre she introduced me to Mr Shafiq, the surgeon and the other theatre staff. Mr Shafiq is very approachable and explained clearly what was going to happen. During the procedure he talked me through what he as about to do and what I would see. He was very reassuring throughout the whole procedure which took about 10 mins. He explained clearly about the eye pad, the eye drops etc and Kate made sure that I had understood this before she escorted me to the waiting room. Overall, an excellent team and excellent care; even better than I'd expected because of my profound hearing loss.

Mr Praveen Panose

Orthopaedic Surgeon

From my initial appointment to my final visit, my experience with Mr Panose, at North Downs hospital was absolutely outstanding. From his bedside manner to his professional care and attention to detail with his explanations, put my mind instantly at rest that I was definitely in the best possible hands for a pain free and positive outcome. Dr Panose took his time to explain the full hip replacement procedure, along with the pros and cons of the difference materials he uses. My operation was booked in within 2 weeks from my initial appointment. I was instantly pain free after my full hip replacement. On the morning of my surgery he came to my suite to check I was ok, then came back at the end of the day to check in with me again. At my follow up appointment he was very pleased with how the operation went, showed me my updated X-rays, assured me I was good to go, but did advise me if I have any issues in the future to contact him. Such a wonderfully kind, professional Doctor.

Mr Tom Holland

Obstetrician & Gynaecologist

(Highly recommended) Recently I had a laparoscopic procedure. I'm getting better each day, as I'm still recovering from the surgery. Tom has been supportive at guiding me when I'm feeling unsure with my decision. Tom is kind, humble and honest. After years of suffering with all kind of symptoms. Having a laparoscopic procedure is the best decision we both agree, as I was diagnosed with endometriosis. On top of that, I also had adenomyosis, fibroid and experiencing heavy bleeding during my period. After the procedure Tom was clear which put me at ease at explaining all the details about my condition and answering all my questions. It's still at early stage of recovery but I felt like I'm at the right path. I am grateful to finally find the right provider (specialist), who could help and assist me with my conditions.

Mr David Muthuveloe

Urologist

I have been under the care of Mr Muthuveloe for several years, and I cannot recommend him highly enough. From the very first appointment, he has always listened carefully, taken my symptoms seriously, and treated me with kindness and respect. He explains things clearly, never rushes appointments, and makes sure I fully understand my condition and treatment options. Managing long-term and complex health issues can be overwhelming, but having a consultant who is knowledgeable, compassionate, and genuinely invested in my care has made an enormous difference. I always feel supported and reassured after appointments. He is an exceptional clinician and a credit to his profession. I am extremely grateful to be under his care and would highly recommend him to anyone needing a urologist

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

Mr Parminder Jeer

Orthopaedic Surgeon

I cant thank Mr Jeer enough. At the initial consulting appointment he was reassuring. Confident ( without arrogance) and clear about the procedure and damage caused to my ACL. After surgery he popped by to update that surgery has gone well. During a follow up physio appt he caught up with me to ask how the scar was and give more reassurance about the healing process. I am 3 weeks post op and doing better than I expected. Thank you. I feel like I will make a full recovery and have my freedom back to explore the world. ( Maybe not climbing mountains for a while though).

Dr Amit Mistry

Psychiatrist

I can’t recommend Dr Mistry highly enough. I first met him when I was at my lowest, and his support and treatment plan helped me navigate an incredibly difficult period. He is deeply caring and attentive, which made it easy to build trust and talk through the hardest things. He consistently offers different options, clearly explains the trade-offs, and leaves the final choice with you. I never felt pressured into a single “one-size-fits-all” plan. Although he is very clinical and pragmatic in the best way, every consultation felt like a safe space for any emotion

Daleswood Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology

Fantastic service and advice. Honest, friendly and very helpful whilst being extremely professional. A really good range of options and products, expertly explained and administered. Dr Denton is not only a medical professional but a lovely, caring person dedicated to helping you look and feel better. Visiting Daleswood on many occasions has really helped me with my self-confidence, physical, and mental health. There is no hard sell, and Dr Denton will only recommend what is best for you, explaining the benefits and risks if there are any.

Mr Tony Antonios

Orthopaedic Surgeon

I would like to express my sincere gratitude to Dr Tony Antonios who operated on my shoulder. From the very beginning, I felt confident and well cared for. Despite the fact that my frozen shoulder was described as one of the most severe cases, the outcome has exceeded expectations. I am extremely pleased with the progress I’ve made, and the surgeon’s professionalism, honesty, and encouragement throughout my recovery have been truly reassuring. I couldn’t be happier with the results and the care I received.

Mr Anthony Antoniou

General Surgeon

I have been in Mr Antoniou's care for over 3 years now and I feel blessed to have had him as my surgeon and the lead healthcare specialist dealing with my cancer journey. Mr Antoniou always listens to my concerns and is consistently supportive at every appointment. Having experienced cancer moving through my body I don't think I could be in better hands of have more professional care I feel very comfortable and confident in the ongoing monitoring that Mr Antoniou is managing for me.

Mr Vasileios Minas

Obstetrician & Gynaecologist

Exceptional consultant Mr Minas gave me the option of keyhole surgery for a full hysterectomy which the NHS did not offer which was quicker recovery and less scarring. I am very thankful that I inquired about Mr Minas as the pre surgery and post care and advice was outstanding. He was extremely diligent and always available to answer questions and concerns pre and post surgery. I am so thankful Mr Minas came recommended for this complex procedure.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

After a frustrating year with an ankle injury sustained playing football, seeing Alex at PSM has been great. Alex provided a detailed analysis of my gait and took a 3D scan of my foot to create orthoses customised to me. He also clearly explained what was going on with my ankle and how it can get better, having done a number of tests to pinpoint the issue. Highly recommend Alex for anyone struggling with a foot-related sports injury.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The 12-month or so wait time was out of Ravi’s hands and in fact the timing of the procedure worked well for me in the end due to it being right before the Christmas holidays. Everyone at Spire Wellesley was fab, even if my discharge at the end of the day took longer than expected it wasn’t a problem and I was really pleased with all the care and professionalism provided by everyone. Thank you!