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Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had my first consultant appointment yesterday, regarding a hernia condition that was flagged by an NHS consultant earlier this year. I saw Dr Richard Novell. In the lead-up to the appointment, I had managed to get the referral paperwork, but no scan imagery. On meeting Dr Novell, he informed me that scans were useless anyway for Hernia diagnosis, and he then proceeded to examine me. After this, he told me that I didn’t have a hernia, when I asked about the fact that another specialist had examined me and thought differently, he agreed that doctors tend to give different answers. My issue, is not that he dosen’t agree with another consultants opinion (as well as the person who conducted Ultrasound) but that I am currently in pain, which is harming the quality of my life, and when asked about next steps to resolve this, he had nothing to offer, when pushed he offered to speak to a colleage for a second opinion. So in terms of empathy, it's pretty frustrating, and I have to be honest, it's a complete waste of time from my perspective.

Ms Shirin Khanjani

Obstetrician & Gynaecologist

I’ve been with Fitzrovia Fertility for a year now, and I truly couldn’t ask for a more supportive team. Dr. Shirin has been the perfect blend of honesty and empathy throughout this journey — she always tells me what I need to know, but in a way that feels grounded, compassionate, and human. Having a doctor who can balance both so naturally has made an incredibly difficult process so much easier to navigate. And Rebecca… I don’t think there are enough words. No question is ever off-limits, and no time of day ever feels inconvenient. Her patience, kindness, and willingness to explain (and re-explain!) things has been a lifeline. She makes you feel heard, cared for, and never alone in the process. Fitzrovia Fertility has become a safe, reassuring place for me during a very emotional year, and I’m deeply grateful for the people who make it what it is. Highly recommend.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Due to my individual circumstances there was some confusion in relation to payment and that spilled over onto me personally as well as causing stress across the whole procedure at the outset. This was resolved but exposes the fact that some attention needs to be paid to the way things are looked at and handles when the circumstances fall outside of the general conventions of the service provided. In the end it was all sorted out but the initial confusion and stress could have been avoided. I have no complaints but was a bit surprised at the apparent chaos at the outset. I have no idea if any one aspect was to blame, I think it was probably general confusion in relation to gaps in communication between the parties involved in payment etc.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I recently took my 3-year-old to Kidswell when he was feeling unwell, and we had an excellent experience from start to finish. We were able to get a same-day appointment, which was excellent. The reception staff were warm, welcoming, and very helpful. The facilities are clearly designed with kids and their parents in mind—bright, comfortable, and reassuring. The doctor who saw us was efficient, thorough, and great with my son, taking the time to make sure we understood everything. The rooms were spotless and well-organized, which added to the sense of calm during a stressful moment. Overall, a very positive and reassuring experience. Highly recommend this clinic for anyone seeking quality care for their children

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The receptionist and the nurse were lovely. However, the consultant made me feel like I wasn’t heard at all, I didn’t really get to talk about anything I wanted to talk about because every time I tried to I was cut off and told I would have to speak to someone else about that but I was confused as I was speaking about the issue I was there for. I also felt like I was penalised for my gp making a mistake and did feel very uncomfortable by the end of the consultation. Which made me quite sad as this is an issue I’ve been dealing with for a couple of years and I feel like I’m still getting no where with it.

Mr Hisham Abouzeid

Obstetrician & Gynaecologist

Mr Hisham Abouzeid was just incredible from initial consultation right through to all my tests, procedure and now on my follow up. He explains everything so clearly and really listened to me. He was easy to speak to and just very understanding. On the day of my surgery he came and saw me before the surgery and after to explain everything to me. The nurses working alongside him spoke so highly of him! I walked into his office with a list of issues and I’m leaving with my diagnosis and treatment. I am so happy he was my doctor!

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I saw Mr Meneown, on a follow up consultation, after recent tests. I was extremely happy with how he explained everything to me in a gentle, thorough way. He gave me the opportunity to ask questions and he answered those in a very satisfactory way. He included my husband in the conversation which was good for him.. I felt at ease during our consultations. I would recommended Mr Meneown to my friends and family. Thank you for taking good care of me during my tests etc. It was very much appreciated. Kind regards Hilary

Mr Harun Thomas

Breast Surgeon

My surgeon Mr Thomas was amazing from start to finish and I got offered an early date for surgery on first date of the appointment which I was not expecting. He also met me the morning of the surgery which was reassuring. Throughout I was given an opportunity to ask questions. Being informed of the size difference of the DCIS and grading was also informative. The icing was being told he got everything out and I wouldn’t need further surgery 🙌🏾. Thank you so much for all you did 🙏🏾.

Miss Sally-Anne Phillips

Orthopaedic Surgeon

I’m not the greatest patient in hospital in general but I have to say doctor Phillips made me feel at ease, explained everything to me, the full operation was extremely successful and again doctor Phillips made me feel at ease, spoke to me through out the operation, the recovery staff at wishaw general were fantastic. A big thank you Miss Sally-Anne Phillips for making this hospital journey as good as it was. Regards John C

Mr Matthew Cichero

Podiatrist

Dr Cichero did bunion surgery on my left foot and also loosened a ligament to relieve my mortons neuroma. He was so helpful and supportive and explained everything clearly. He listened to my concerns and addressed them and tailored his surgery to accommodate what I felt comfortable with - he helped me choose a more appropriate option for the the mortons neuroma. He ultimately did a fantastic job.

Mr Kenneth Elder

General Surgeon

I had a very pleasant experience during my appointment. Mr. Kenneth was kind, approachable, and thorough. He listened attentively and explained the procedure in a way that was easy to understand, without rushing or using confusing medical terms. I left feeling reassured and grateful for the quality of care. Definitely a positive experience!

Dr Nadir Abbas

Gastroenterologist

Thankyou so much to Dr. Nadir for his in detail consultation and treatment plan. I have suffered with IBS for a long time and never got the support I needed from my GP. I felt so comfortable coming into the clinic and discussing this with the Dr. I will 100% be using house of health for all of my future appointments.

Mr Dan Shaerf

Orthopaedic Surgeon

Dr. Shaerf was kind, professional and friendly - everything you would love from a specialist. He took the time to work through what was going on. Helped me to explain the situation without treating me like I was being stupid, which in a sea of doctors with Dr's attitudes was incredibly refreshing.

Aion Clinic

Psychiatry, Psychotherapy

Thank you so much to the wonderful team at Aion for the first class care I received throughout treatment. To anyone considering ketamine assisted therapy, you are in very safest hands with this highly experienced team - I couldn’t have asked for a more supportive and caring environment.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I had a very positive experience at this hospital. The doctors and nurses were extremely attentive, the staff was supportive, and the facilities were clean and well-organised. The treatment was explained clearly, and I felt safe and cared for throughout my stay. Highly recommended.