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Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

I have been seeing Josh at Reflex 18 for the past two months as part of my recovery plan following a Total Knee Replacement in October 2025. During my initial consultation, Josh carefully established my prior level of fitness and worked with me to identify ambitious yet realistic rehabilitation goals. He designed a bespoke programme of graduating exercises which are further adapted during each subsequent appointment. I find it helpful that Josh demonstrates each exercise, fine tunes my ‘effort’ and also emails a visual guide, as a reminder, after each appointment. I believe that I have made far greater progress in terms of knee flexion, stamina and strength by visiting Reflex 18 than I ever would have done if I had attempted to pursue my own rehab using a book or online package. Josh has the ability to identify which muscles need to be worked upon in order to achieve a certain goal and this is something which I could have not done myself. The Reflex 18 rooms are immaculately clean and are well-equipped. I have found every staff member to be friendly and highly professional. There is never any pressure to book further appointments. Parking is plentiful and convenient.. I am very happy with the support which I have received from Reflex 18.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I thought that I would drop you a note by way of some feedback. I came to your hospital yesterday for some “pre-med” bits, e.g. blood test, MRSA, ECG, BP, all in preparation for a procedure on my left thumb that is scheduled for 19th Feb with Chis James. I arrived about 15 minutes before the 12.30 appointment to be greeted by the quite delightful Margaret who promised to not to take too much blood!, so far so good, then off to see Aisha for the other bits to include the ECG. What a charming person Aisha was. I have to say that the whole process was quite remarkable, unlike many NHS environments where, its more that probable the appointment would run late, sometimes for very good reason. Certainly not so with your team at Ashford One. Super-efficient, smiley (esp. Margaret) a pleasure to visit, not often said when going to hospital. May I prevail on you to please pass on my grateful thanks to the two of them and of course all the “unseen” members of the team. All a credit to you.

Dr Deepak Parasuraman

Paediatrician

Dr Deepak Parasuraman made both my daughter and me feel welcome from the moment we arrived. We were attending for a children’s ADHD assessment, and I was very anxious as my daughter is excellent at masking her symptoms. Before the assessment even began, Dr Parasuraman took time to build rapport with her — making her laugh and helping her feel comfortable — which allowed her to be her true, confident self. He is clearly very knowledgeable and experienced. The room felt like an open, safe space to talk, and he explained everything clearly while thoughtfully observing my daughter. Dr Parasuraman was professional, understanding, and genuinely empathetic throughout. I highly recommend MUMS for this service, particularly with Dr Deepak Parasuraman, and will be recommending them to anyone who needs similar support. Thank you for all of your help and excellent service.

Mr Alan Treharne

Obstetrician & Gynaecologist

My visit with Mr Treharne was truly impactful. After many years I have finally got a diagnosis and future treatment is pending. He was able to signpost me to the next steps I need to take. He listened and importantly heard my story/concerns. He allowed me to lead the conversation. I never felt rushed. He took the time to offer me an ultrasound which gave us a lot of information. For the first time in years, I can see a little light at the end of a tunnel. Which will not only help me physically but will also help my emotional health. You can tell that Alan is someone who is still very passionate about his field and is open to further learning and new techniques. Thank you so much.

Matrix Foot & Ankle

Podiatry

Mr Ben Yates is in my opinion an excellent podiatric surgeon who gives a very good clinical opinion. I was unhappy that Mr Yates charged me for a “new patient” appointment when this was in fact a follow up appointment lasting about 12 minutes following previous surgery by Mr Yates. Furthermore, I did not receive a clinic letter from Mr Yates until I chased it up more than 2 weeks after my appointment. I received no apology for the delay in sending the letter. Mr Yate’s clinical letter did not contain all the information promised at the consultation and I was obliged to chase this information again. I emailed Mr Ben Yates to raise my concerns but I did not receive a reply from him.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Mr Humza Malik

General Surgeon

Apart from the appointment running about 30 minutes late everything was fine. Mr Humza Malik was very professional and courteous. From the minute I walked into the room he greeted me with kindness. He explained at great length what the operation entailed. He also gave me worse case scenarios so I was aware of exactly what to expect. That gave me great confidence. He asked if I had any concerns or fears which gave me a lot of reassurance that I was in safe hands. I also appreciate the fact that he thought it was important to meet his patients prior to their operation which made me feel relaxed.

Three Shires Hospital (part of Circle Health Group)

Anaesthetics, Audiology, + 30 more

On arrival, and in good time, there was a huge que at the reception desk with only one member of staff trying to deal with patients. We waiting a very long time even to be acknowledged so, not wanting to be late for our appointment, we made our own way to the area A. We were then approached another member of staff in Area A who was able to give us the forms we should have received at reception. Knowing that a significant number of patients were due in the recetion should have been fully staffed with an expeditious way in processing through.

Westminster Women's Clinic

Cosmetic (Aesthetic) Medicine, Fertility Medicine, + 8 more

Dr. Linda Farahani is truly exceptional in every sense. Her scientific knowledge, clinical precision, and clear explanations make you feel completely confident and safe throughout the process. Beyond her expertise, her kindness, empathy, and warm personality genuinely set her apart. She listens carefully, treats patients with great respect, and approaches every case with both intelligence and heart. I truly believe she represents the very best of this clinic, and I am grateful to be under her care. Highly recommended without any hesitation.

Mr Wassim Hassan

Obstetrician & Gynaecologist

From someone who has experienced gynaecological issues for many years, from my first appointment with Mr Hassan I knew I had found someone I could trust completely with my health. Mr Hassan explained everything fully, answered all my questions as well as making me feel as calm as possible about my upcoming hysterectomy, with his professional but personable approach. My procedure was undertaken without any stress, and it’s all thanks to Mr Hassan’s knowledge and experience on such matters. I would highly recommend Mr Hassan.

Mr Sujit Agarwal

Orthopaedic Surgeon

I have not long had my 2nd full hip replacement 6 months apart and can't thank Mr Agarwal enough, he has a proffesional yet very caring approach and explained my surgery from start to finish both times. I had full confidence and would highly recommend Mr Agarwal to anyone needing a hip replacement. I have no pain in my hips now 7 months on from 1st referral. I'd like to also thank all the wonderful staff at Stourside and West Midlands for the care you gave me before and after surgery.

Dr Grisham Smotra

Obstetrician & Gynaecologist

The consultant Dr Smotra was outstanding. Her bedside manner was so reassuring - she put me at my ease and explained everything thoroughly. I was anxious about the endometrial biopsy (having had a very painful one in the past with a different clinician some years ago) but she was gentle and calming - it was soon over with! Lucy the nurse was also brilliant, caring for me and bringing my anxious husband in to see me afterwards. We both felt very well looked after. Thank you so much.

Mr Sushmith Gowda

Orthopaedic Surgeon

I like to take this opportunity to thank Mr Gouda for his excellent work he did on my knee. my recovery was very quick and I’m so pleased with the outcome. not just Mr Garda, but all the staff were very caring and understanding which helps for a quick recovery. After many years of pain I am now able to walk unaided and pain-free. Also, I feel like I’ve got my life back i’m going to do things that I couldn’t do before. Thank you again from a very happy Lady

Miss Vickie Lee

Ophthalmologist

I found Miss Lee to be extremely professional in every way with a lovely and friendly bedside manner. She explained everything very clearly and thoroughly checked my eyes to give me complete peace of mind. She was patient and didn’t rush me through anything, giving me the opportunity to ask about any concerns I had. I couldn’t recommend her highly enough. Her secretary, Joy, is also an absolute delight and a pleasure to deal with.

Harley Row Clinic

Child & Adolescent Psychiatry, Coaching, + 5 more

My son had an appointment with Dr. Arpita Ghosal. He is autistic and struggles with anxiety due to sensory overload. Dr. Ghosal explained everything in a very simple and easy-to-understand way, which really helped him. Her recommendations made things much easier for him. She is very professional and well-structured. We 100% recommend the clinic.

The Lindo Wing at St Mary’s Hospital

Allergy Medicine, Breast Surgery, + 21 more

I was seen in the endoscopy unit not in the private wing. The receptionist had disappeared for nearly 20 mins and I waited along with 3 other NHS patients one of whom was very elderly. Clinical care was good and as expected. Recovery nurse was not welcoming either and didn’t even offer anything for patients who had nothing for 24 hours plus.