Find your trusted Doctor

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Matrix Foot & Ankle

Podiatry

Mr Ben Yates is in my opinion an excellent podiatric surgeon who gives a very good clinical opinion. I was unhappy that Mr Yates charged me for a “new patient” appointment when this was in fact a follow up appointment lasting about 12 minutes following previous surgery by Mr Yates. Furthermore, I did not receive a clinic letter from Mr Yates until I chased it up more than 2 weeks after my appointment. I received no apology for the delay in sending the letter. Mr Yate’s clinical letter did not contain all the information promised at the consultation and I was obliged to chase this information again. I emailed Mr Ben Yates to raise my concerns but I did not receive a reply from him.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I want to share my sincere thanks to the entire team at Nuffield Health for the exceptional care I received during my recent surgery. From the moment I arrived, the staff were incredibly attentive and helpful. They were constantly checking on me to ensure I was comfortable, and they never made me feel rushed; they absolutely made sure I was feeling good and stable before they let me go home. The facility itself was impressively clean, which made me feel much more at ease, and I was pleasantly surprised that the food was actually great! The kindness and professionalism of the team made a stressful situation so much easier to handle. Thank you for taking such wonderful care of me.

Dr. Emma Shawkat

Obstetrician & Gynaecologist

Highly recommend Emma and the team at HCA Healthcare, I was dealt with professionalism, care and had the added bonus of getting to know my consultant throughout my pregnancy which made me feel like a person and more at ease, the clinic is also brand new and such a positive calming experience. Going into my c section in the knowledge that the team knew about me personally and saw me regularly was so valuable. Although a last minute complication meant I did not end up having my c section with Emma I still received support from her and the team even on the day and if I am lucky enough to be pregnant again in the future I will definitely want Emma to be my consultant again.

Mr Michael James Grant

Orthopaedic Surgeon

I arrived for my appointment with Mr Grant for my update on my operation for my FULL Knee Replacement. Mr Grant was very pleased with the progress i have made, and commented that I had surpassed some of his patients who had only had a Partial Knee Replacement. I am very pleased with the result of my operation and must say I have worked hard with the Physiotherapy to get the movement in my knee to the condition it is now. I'd just like to say anybody who undergoes this operation, keep up with your exercises and you'll be happy with the result. Still have about 5 weeks to go and hopefully I'll be back to playing Golf, Fishing and Walking at the weekends again.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

The booking team are very unhelpful. They are not following the doctors instructions and offer appointments that are spread out throughout the day. There needs to be clear communication between them. My doctors secretary has ignored the doctors instructions and failed to respond to my email to address my appointment schedules. This has caused me to waste 4 weeks. I only came to your clinic as I wanted to see a world renowned doctor. Sadly your service has tainted that doctor’s reputation.

Dr Ramin Baghai-Ravary

Respiratory Doctor

My experience from stepping into Dr Baghai ‘s office was fantastic . I felt listened too and all of my results explained In depth. A clear plan was made Immediately for further testing and I feel confident that I am being throughly checked over . I suffer from severe health anxiety and this meeting really helped put my mind to rest on some symptoms that had been worrying me . No hesitation In recommending Dr Baghai to anyone at all.

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

Dr Eduardo is a gem of a Dr! He is super patient, willing to take in a lot of context and has excellent and pragmatic viewpoints on holistic health. Through his care I have made significant inroads towards a healthier lifestyle and pain management. Its an amazing private GP service that I use for my entire family and child.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

Went on for cast change 2 weeks post ankle surgery. I arrived slightly earlier and was seen as planned, on time, didn’t have to wait. Both ladies were very friendly and professional, cast change was smooth and problem free. I was kept informed about every step of the procedure. I was even give choice of my cast color 😉

MansMatters

Urology

I didn’t want surgery, a knife any where near my penis. So I tried Mansmatters new protocol with injections and shockwave. The results speak for themselves, my Peyronie’s curvature got better to almost normal shape. I’m so glad I made the right decision. My life is back and now I’m back in the dating scenes.

Mr Gordan Grahovac

Neurosurgeon

Dr Grahovac was very professional and knowledgeable in relation to my condition. I got clear instructions on what to do prior to my treatment and after. He managed to help me out swiftly and effectively so I feel very satisfied with the results. I highly recommend Dr Grahovac.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

After filling out a medical form on previous medical history I was introduced to Mr Edwards, the consultant. He was very professional and explained in detail the procedure that would probably be the best for me. All the staff were very friendly and the premises very clean.

Mr Ijaz Ahmad

ENT Surgeon

I had a very good experience from the start of my treatment., The waiting time was over a year before I had surgery but it’s all done and am feeling 100% better. Thank you to my consultant and his team and thank you for not having a very noticeable scar 😁

Mr Lebur Rohman

Orthopaedic Surgeon

Mr Rohman always makes you feel as comfortable as possible in the hospital environment. I have always felt he has listened to my concerns and explained procedures thoroughly answering any questions I’ve had in a very straightforward manner

Mr Nitish Narvekar

Obstetrician & Gynaecologist

My surgery was done with such care and precision. I hugely appreciate everything that Mr Narvekar and the team did for me. Thank you again could not recommend the team enough

Ms Poorna Abeysiri

Ophthalmologist

Ms Abeysiri as usual was thorough in her assessment, giving ample opportunity for exchange of views, and agreeing a course of action. A pleasure to be looked after by her.