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dentalessence - Haywards Heath

Dentistry, Oral & Maxillofacial Surgery

The dental appointment was for my daughter. It was not as pleasant as it usually is. The dentist was quite harsh the way she spoke to my daughter. As the dentist was cleaning her teeth, she hasn't told my daughter what she had to do step by step, like pre warning saying " you might feel a bit of pressure as I clean your teeth" or even pre warn my daughter that it'll be a bit uncomfortable. I was there but didn't say anything because I thought my daughter was coping with the cleaning of her teeth. I haven't heaed the dentist even askes my daughter if she was okey during the whole procedure. It seems that she doesn't care of how my daughter was coping. After we've left the clinic, my daugher burst into tears and she was so shaken from the experience she just had at the dental clinic. She felt scared of the dentist and traumatized by the care that they've given her. It was a horrible feeling to see that my daughter felt so scared becuase of the incident. Yes, maybe, the dentist might hqve been just frank upon reminding the importance of good dental hygiene but there's a more linient approach in doing so when it comes to explaining it to children. We still wanted to continue going to dental essence but we've requested a different dentist for my daughter. She was to traumatized that she doesn't want to see the same dentist anymore.

Mr Mehmet Manisali

Oral & Maxillofacial Surgeon

I had a genioplasty with Mr Mehmet Manisali and I honestly couldn’t be happier with the whole experience. Before the surgery I had almost no chin, and the difference now is amazing, my face looks much more balanced but still completelypp natural. Mr Manisali was brilliant from start to finish. Really clear in explaining everything and making sure I understood each step. His secretary Melanie was also fantastic with communication and always quick to reply. The software used to show what my face would look like after surgery was really accurate, which helped me feel confident going in and being able to make a informed decision. The hospital and post surgery care was excellent, recovery was smooth and quicker than I expected, and the follow-up appointments were really thorough. I felt looked after the whole way through. I’m so happy with the result and can't stop showing it off Huge thank you to Mr Manisali and his tea. I’d recommend him to anyone considering a genioplasty!

Mr Keng Jin Ng

Urologist

I recently saw Mr Ng, and was very impressed with his approach. He was thorough, knowledgeable and took the time to explain everything clearly and patiently. I felt that he genuinely listened to my concerns and provided balanced, evidence-based advice without rushing the consultation. His manner was calm, reassuring and professional throughout. I left the appointment feeling hopeful in treating my condition. It’s worth noting I have seen 10 other urologists about this same complex condition and no one else has come close to cracking the case compared to Mr Ng. It’s quite refreshing to meet a urologist that acts like a detective and carefullly evaluating all my symptoms to come to a logical conclusion. He has gotten further than any other urologist I have met to date in the 12 months I have been suffering from this wretched disease. I would highly recommend Mr Ng to anyone seeking expert urological care.

Moorfields Private Eye Hospital

Ophthalmology

No problems with the medical teatment. Not sure why I was sent an invoice for medications some days after the treatment. It would have been much easier to pay in the hospital on the day. The invoice doesn't say if you can pay by card by phone or on line. This is a basic service these days. The menu offered for kosher food was limited and most of the items marked as being available weren't. If you're going to offer this service then you need to make sure you have available what you are offering - this is the private wing and one is paying for additional levels of service - not provided here.

Pride In Health

Psychology

I've had, and continue to have, a really positive experience with Pride in Health. Everyone I've spoken to has been so dedicated and kind. I've felt so understood and at ease, which is special to me as I've never experienced feeling this way from healthcare providers before. When I've struggled to interpret information due to my autism, the team has always been so patient and helpful and quick to answer my queries. I recall when I first reached out with questions, I was sent back a super in depth answer, answering questions I didn't even know I had. The work they do is fantastic. Thank you!

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

Such a positive experience at MUMS, I attended for a fetal medicine USS after concerns were seen at a private scan elsewhere. All the staff were professional, knowledgable and attentive. The venue was convenient and easy to find with parking. The fetal medicine consultant was extremely thorough and knowledgable. The whole experience was just so positive. I feel so much more reassured and positive now about my pregnancy. Thank you so much! I wouldn’t hesitate to attend this clinic in the future for any service offered.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

Staff were excellent - both clinical and non clinical team members. Nothing was too much bother and they went over and above our expectations of the care we thought we would receive. We spent 2 nights on the Clayton Ward after I had an unplanned c section. As first time parents without close family nearby, the Clayton ward offered us the guidance, support and care we needed as a new family but also to allow me to get the appropriate medical care as part of post surgery recovery.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Had a right hip arthroscopy at Harley Street, and the whole experience was incredible. The scans leading up to the operation were immediately available, and surgery was booked at short notice. All the staff were incredibly friendly and made me feel comfortable and at ease about the operation. Post-operation care was brilliant, with physio and medications being arranged quickly, and overnight care being arranged as well. Unbelievably smooth experience

Ms Ying Yiing Lou

Obstetrician & Gynaecologist

From the very 1st moment I've met Ms Lou, I felt at ease. Her clear explanations, care and concern was so helpful to put me at ease about great worries about my health. She took great time to explain the procedures before I went into theatre and afterwards again, with photos and the prognosis. I wish this care for every woman. Thank you so very much Ms Lou. I cannot recommend you highly enough!

Mr Sudhir Rao

Orthopaedic Surgeon

Staff were very attentive and caring immediately after my procedure, during the evening, and the following day. They checked on my progress and administered pain relief throughout the day. However , on my second night the staff were busy with other patients, and I hardly saw any of them. I actually had to press the call button about 10 times, and shout out for help to get me to the toilet.

Hillser Clinic

Ear Nose & Throat Surgery (ENT/Otolaryngology), Plastic Surgery

I came to Hillser after years of loud snoring and poor sleep. The assessment was thorough and identified exactly what was causing the problem. The minor procedure was straightforward, recovery was quick, and the improvement has been remarkable — my partner says I no longer snore at all and I can notice an immediate improvement in my breathing.

Dr Padmanabhan Subramanian

Orthopaedic Surgeon

Dr Subramanian has given me my life back. He told me clearly that I needed a hip replacement and set about arranging the operation quickly. The care I had was exemplary from first consultation, the operation day and the physiotherapy that followed. I cannot thank the team enough for everything they have done. You are all amazing.

Fit2Function

Sports & Exercise Medicine, Physiotherapy, + 2 more

I had a great experience working with Harrison at Fit2Function Clinics. He took the time to listen, clearly explained everything, and tailored the treatment to my specific goals. I noticed a real improvement in my knee after just a few sessions. Highly recommend him to anyone looking for a knowledgeable and approachable physio!

Dr Kirsten Mackay

Rheumatologist

Booking an appointment was very good with choice of times and venues. The reception staff were very friendly and Dr Mackay couldn’t have been more helpful and makes you feel at ease, listens carefully and offered options of what to do next. I found it a very worthwhile consultation - thank you.

Mr James Neffendorf

Ophthalmologist

My experience at the eye clinic was very good you go very quickly to have eye test & pressure then sit down and very quickly then scan but you then have to wait to see either the doctor or his staff. This is ok but think explaining the time scale would be helpful for people getting lifts

Dr. Mehak Nagpal

Psychiatrist

Very kind knowledgeable doctor, I am truly grateful to my friend who recommended her. Listened to my symptoms that have been worse since I hit menopause. Diagnosis and treatment plan was shared promptly. Strongly recommended to anyone considering ADHD/ASD assessment