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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

Mr Dimitrios Moschonas

Urologist

I was a little anxious about my recent Hydrocele Repair Surgery at The Nuffield Hospital in Guildford but the anaesthetist & Mr Moschonas were very reassuring about the operation. Mr Moschonas was very pleasant, calm and professional and explained everything extremely well. My only complaint was the amount of time I had to wait to go down to the operating theatre. I have type-2 diabetes and wasn't allowed to eat after 7am or drink after 11am with an admission time of 12:30pm and a planned operating time of 2pm, but I was kept waiting until 5pm, by which time my blood sugar level was dropping and I was concerned about becoming hypoglycemic. Nobody told me why I was having to wait, which was frustrating! More communication was needed. Finally, I went down at 5pm and was back in my room af 6:30pm after a successful procedure and was allowed to eat and drink at 7pm. I stayed overnight in The Nuffield Hospital and was told that Mr Moschonas would visit me the next morning to check on me before I went home, but this didn't happen. I had several things I wanted to ask hime - disappointing.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I visited the hospital to see an orthopaedic surgeon after having a fall at work and damaging my knee. I have had issue with it since the accident I suffered at work.I was advised to lodge a claim with my employers insurance. This I did because of the problems I am having with my knee. I was sent to see this gentleman so he could assess the damage to my knee. I was treated as if I was only there because I was lodging a claim and to have recompense for the damage I suffered and still am. He seemed very abrupt and I felt as though I was cross examined over the form I had filled in regarding my injury. I left the room feeling like I had done something extremely bad and wrong. I have never had to go through this scenario and very much hope not to have to go through another. I am a patient who has an injury that I am advised my a consultant needs an operation yet I was treated though I was feigning injury. I do not feel valued having attend at the one hospital.

Newmedica Norwich

Ophthalmology

I went as an NHS referral for cataracts and they explained about the various options for both NHS and private. As I work full time and do a lot of computer work I decided to pay to have Rayone Galaxy toric lenses. I am so pleased with the result. After wearing glasses since early teens I am now glasses free! Mr Injarie and all the staff at the clinic were friendly and professional and made you feel at ease. Mr Injarie took time to explain everything and obviously is a brilliant surgeon. I can't thank them enough. I was so nervous about having eye surgery but from start to finish I felt in very safe hands. I would highly recommend.

Mr Ilias Paschopoulos

Physiotherapist

Ilias helped me throughout my recovery from a serious football injury, a torn grade 3 MCL on my right knee. From the very beginning, he gave me a clear and detailed plan and set realistic expectations for the recovery process. He was extremely knowledgeable, up to date with the latest practices and always encouraging and positive, even during the early stages when the injury was difficult and painful. He communicated regularly with my doctor to discuss my progress, which gave me a lot of confidence. Ilias was very professional and knew exactly when to push me when the time was right. I would highly recommend him!

Dr Suhair Shebani

Cardiologist, Paediatric Cardiologist

We feel very honoured to have Dr Shebani as our Daughters Cardiologist, she has been with us on the full journey from fetal to present (16years) As a parent having a child with a heart condition it can be very daunting. We have received the best care possible and Dr Shebani truly has been outstanding in her presence, care giving, explaining everything to us in a way we all understand. Making sure our daughter has the best care and we trust her whole heartedly . My girl would not be the girl she is today without her. As a family we cannot thank Dr Shebani enough and she is a credit to the NHS.

TMC (The Menopause Consortium) Midlands

Obstetrics & Gynaecology

Apart from a reception that were unaware of their visitors - the building and facilities were excellent. Dr. Bradley is a practitioner who has a broad grasp of all areas of HRT treatment. Her extensive knowledge makes you feel very confident about the decisions you make with the doctors assistance. She is never rushed and allows extensive discussion about past and present research. I am extremely impressed by her professionalism. I left after my consultation feeling I had explored all the areas I had questions about but came away with a lot of new information.

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Dr James Thing

Sport & Exercise Medicine Doctor

I had a great experience with Dr James Thing while being treated for my knee pain. During my recent visit, the ultrasound-guided injection was performed with great skill and precision, and I felt rapid relief afterward, without any complications. Dr Thing is very professional, he was reassuring, and explained everything clearly throughout the procedure. I truly appreciate his expertise, as well as passion for making sure that patients are well looked after. I’m very grateful for the excellent care and would highly recommend him to anyone with knee issues.

Mr Robert Turner

Orthopaedic Surgeon

Initially I was very unsure about my condition, however, Mr. Turner provided reassurance that the condition of my hand could be fixed. Tests were carried out over the following month then surgery was suggested. The operation proved to be very successful and, despite being prepared for subsequent pain, I did not experience either pain nor discomfort at any point. Further to the surgery, Mr. Turner and colleagues provided after-care which was reassuring, professional and continued to ensure a speedy recovery.

Castle Craig Hospital

Psychiatry, Psychotherapy

My daughter has come out after five weeks at rehab - she was a mess when she went in and we were worried for her safety and mental health with the drugs she was taking. So far we have seen a transformation - cautious to say but it feels like we have her back. We’re taking it slowly as a family and aftercare seems to be very helpful and we’ll be doing more family therapy, going to al anon etc. she had a really positive rehab experience overall.

Dr Sarmed Sami

Gastroenterologist

I had digestive problems with pain etc for several months and none of the doctors I saw gave me explanation. I saw Dr Sami end of 2025 and today I feel completely back to normal thanks to his expertsie in diagnosis and treatment. I am fully back to my activities and enjoying life again. I was hesitant to take medications but now my life has changed and hoping to stop the medicine in the near future, but no rush.

Dr. Abhinav (Abs) Gupta

Gastroenterologist

I have recently undergone an EMR, endoscopies and biopsies with Dr Gupta. Throughout these treatments over the past six months Dr Gupta has been really kind and caring as well as informative. I always felt he had my best interests at heart and this made me have confidence in the process. I felt very safe and cared for in the hospital where I was treated by Dr Gupta and this made everything much more bearable.

Mr Amar Alwitry

Ophthalmologist

Treatment at Woodthorpe Hospital has been a real positive experience. All the staff were so helpful and supportive. The treatment I received from Mr Alwitry was, I suppose, life changing. It’s as though I am now in a new colourful world and somebody has turned on the lights. Thank you all so much.