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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Dr Monika Bajaj

Paediatrician

Finding the right support for a neurodivergent child is overwhelming, emotional and often urgent. We originally sought help due to significant toileting difficulties, and through Doctify found Dr Bajaj. After previously seeing another paediatrician who looked at issues in isolation, Dr Bajaj was the first professional who truly put the whole picture together. Over the past four to five years, she has supported our child through ADHD diagnosis, careful medication titration, holistic reassessment and later an autism diagnosis following specialist ADOS assessment with another professional. Her approach is direct and thorough, always focused on what is best for the child. Starting medication was frightening due to stigma and fear around side effects, but Dr Bajaj guided us carefully with proper monitoring, regular reviews and shared-care communication with our GP once stabilised. After trialling different medications, our child is now on Elvanse, which has made a really positive difference to focus, calmness and daily functioning. Private care has not been easy. It involved long travel, significant cost, juggling family pressures and at times challenging admin processes. However, the hospitals Dr Bajaj works with, particularly The Portland Hospital, have been consistently kind and professional, and Dr Bajaj has even extended clinics to fit our child in when needed, which we are very grateful for. While her style is firm and very to the point, I have never doubted that she genuinely prioritises children’s wellbeing and long-term outcomes. Our child is calmer, more able to engage in learning and daily life, and far less overwhelmed than before. The journey has been hard, but the impact on our child’s quality of life has been significant. I would recommend Dr Bajaj to parents looking for thorough, responsible and genuinely child-centred ADHD and autism support, with the honest understanding that private care comes with practical and financial challenges.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

Mr Christian Brown

Urologist

I cannot speak highly enough of Mr Christian Brown, who treated me for prostate cancer and performed my surgery. From my very first consultation with him through to my recovery, his care has been outstanding. Mr Brown's manner put me at ease immediately. He combined genuine warmth and compassion with exceptional professionalism, making what could have been an overwhelming experience far more manageable. His communication was exemplary, he took the time to explain everything clearly, answered all my questions thoroughly, and ensured I understood each stage of my treatment and what to expect. His expertise and skill as a surgeon are evident in my excellent recovery. The surgery went extremely well, and I've been impressed by how smoothly my recovery has progressed. Throughout my entire journey, Mr Brown has inspired complete confidence. He is not only highly skilled but also genuinely caring, providing reassurance at every step towards my wife as well as towards me, and I feel incredibly fortunate to have been under his care. I would recommend him without hesitation to anyone facing a similar diagnosis.

Dr Khalid Khan

Cardiologist

I can’t thank Dr Khan enough for the care and support I received. From start to finish, the whole process was incredibly smooth and reassuring. For the first time in a long while, I genuinely felt heard and taken seriously. Dr Khan took the time to listen, explain things clearly, and make sure I felt comfortable every step of the way. After months of struggling and feeling like I was running out of options, I finally feel like things have been properly sorted. This care has helped me get back to work and the things I enjoy doing again, something I genuinely feared I might not be able to do just a couple of months ago. I was losing hope, and now I finally feel like I have it back. I’m so grateful for the difference Dr Khan has made to my health and my confidence moving forward. I wouldn’t hesitate to recommend him to anyone needing a cardiologist who truly listens and cares.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I was scheduled day surgery on a Sunday and was told to report at Margate Hospital, St Peter’s Rd entrance. Being a Sunday, there was no one at Reception and although a sign said to go to another Reception, it was the wrong one. We asked someone who worked at the hospital and they did not know. Finally we found someone who did know and she directed us to the correct location. The appointment was for 12:30 (no food or drink prior) and the surgery didn’t actually take place until after 3pm. My opinion: 1. Not impressed with the directions and the scheduling; and 2. The surgeon and nurses were all absolutely wonderful, very efficient and professional, and made me feel confident that I was in good hands.

Cathedral Eye Clinic

Ophthalmology, Optometry

I recently attended an initial appointment and was very impressed with the service. All staff were friendly, professional, and welcoming. The optician/optometrist carried out a range of detailed tests on both the health and vision of my eyes, and explained every result clearly. In the end, I did not need to proceed with any treatment at this stage, as it would not significantly improve my sight. I was advised that waiting a year or two would give better value and a more meaningful result. It was reassuring to see that the practice prioritises what is genuinely best for patients rather than recommending unnecessary procedures. Overall, an honest and professional service that inspires confidence.

The National Heart Clinic

Cardiology

Dr Lo Monaco places empathy at the heart of his practice. He sees you as a fellow human first and has the soul whispering skill of knowing intuitively how to put you at ease. This is combined with exceptional domain expertise in cardiology. He cheerfully communicates this expertise with authority and compassion. In each of our consultations, I have felt seen, heard and loved. When you realise you have a heart problem, the anxiety can become immense and make matters worse. Hand on heart, Dr Lo Monaco has not only shown me a path to improved heart health but also from day one removed the fear from the process. Thank you Doctor.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

Dr Andrew Porter

Rheumatologist

Dr. Porter spent 50 minutes with me, carefully going through all the details and asking supportive questions to fully understand my case. What I really appreciated was that he asked for all my previous pericarditis results so he could get a complete and broad picture. He also sent me for additional blood tests to make sure he sees the whole situation clearly. He advised me that he will speak with another doctor about my case, which makes him seem even more professional in my eyes. So far, I’ve had a very good impression.

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

Have faith and go with the process : Rishi is a highly skilled and dedicated surgeon who seeks the very best of outcomes - his bed side manner is very kindly and competent. He cares. It shows. Rishi is not a person who operates and drops you after the operation - he puts in the long term engagement to ensure you have got the very best sustained outcome possible.

Mr Aruna Munasinghe

General Surgeon

Mr Munasinghe is an excellent communicator, is highly empathetic, authentic and natural. I felt condient from day 1 in his care and that reassurance continues during my period recovery. I would recommend Mr Munasinghe to anyone with a similar condition and am grateful to be under his care and expertise. Please pass on my thanks and appreciation. Kindest regards

Dr Tuck-Kay Loke

Respiratory Doctor

I was extremely lucky to be referred to Dr Loke on 29.01.26. Both Dr Loke and his clinician are certainly at the top of their fields of expertise. They were able to accurately establish that my loss of taste & smell is caused by Allergic Rhinitis. Although out of specialty, Mr Loke has requested my referral to a Specialist at Guys Hospital.

Dr Sayan Sen

Cardiologist, Diagnostic Pathway Specialist

My research led me to Dr Sen, as I was looking for an expert in renal denervation, a procedure to assist resistant hypertension. His professional expertise is top notch and he has an extremely pleasant patient manner. The procedure was an unqualified success and has transformed my husband’s prognosis dramatically.

Dr. Nekma Meah

Dermatologist

Dr Meah was compassionate and made me feel listened to. She gave me several options in terms of further investigations and possible treatment, so I felt like I had agency and control. And what's more, having started treatment and seen a huge improvement, I think Dr Meah's suggested diagnosis was spot on.