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Nightingale Hospital

Nursing, Nutrition, + 3 more

The OCD nursing team are fantastic at what they do and the therapy team are absolutely brilliant. My 1:1 therapy was outstanding and so valuable to me during my time here. The catering team, the housekeepers, maintenance, reception.... All really friendly and professional. Two things that I want to mention that I have already fed back: 1. It was very disappointing when two team members were allocated to different wards with no transition (Greta-Mae and Carlo). I feel that when we are allowing ourselves as patients to be open and vulnerable and put our trust in people, to then be told they have moved with no transitional period is not very sensitive or fair. 2. I have also fed back about a patient that seems very unwell but does not have 1:1 supervision around the hospital. This person sometimes invades others personal space, says inappropriate and triggering things, has sometimes removed her clothing in the courtyard and I have also seen her with long sticks in her hands in the courtyard. I fed this back to the patient services manager and the board holder who agreed that this was unacceptable. I was told that until discussions have been had she should be on 1:1 care, but then the following day she was once again the courtyard thrashing round the same sticks. I think this is a safeguarding concern. Those two things aside, I have found my impatient care outstanding, I cannot fault the OCD ward team. I feel heard for the first time and have hope for my future now thanks to them. I will never forget what they have done for me.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

My doctors are always amazing and when ive had a serious procedure they have been excellent. Only minor thing id say is once the doctor hands over to the team of nurses etc it felt as though they werent sure what to do with me. I was sent for bloods then asked to go to the main hospital then told to go to ground floor then someone else was able to sort out my appointments. When I couldve resolved a few things on the day I went, it ended up having to make appointments for everything. I was given a urine sample kit to take with me. I kinda wish my bloods and urine would have all been completed on the day as they have the facility and there was time as I sat on the chair for a few minutes before they apologised and told me id have to go to the main hospital. I think when its one thing to do, its pretty straight forward but when theres a few things to book in I was handed from one nurse to another to anothert and in the end I left having to change my appointments. They are all lovely but feels as though they are missing some direction and considering that the patient may already be a bit anxious about the visit. Otherwise its always a good experience

Ms Monica Durigon

Nutritionist

I went to see Monica as I was struggling with irregular periods, low energy, bloating, irregular bowel movements, and generally not feeling at my best. Monica took a thorough medical and symptom history and organised functional testing for me, including a stool test and a hormone test. She quickly identified that my thyroid needed support and focused on improving my gut health. I followed a nutritional and supplementation plan for three months, which was practical and, I must say, also delicious. Now my energy is great, my bowel movements are regular, I no longer have a bloated belly, and my period is only a couple of days off a 28-day cycle. I am over the moon with the results and would recommend Monica to any woman struggling with low energy, hormone-related challenges, or digestive issues. She has been incredibly supportive and understanding, and the plan she created for me was completely tailored to my busy lifestyle, as well as my likes and dislikes. I will continue to see Monica at regular intervals to make sure I continue to feel great.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I have been visiting Dr Kathryn for several years now. She is absolutely fantastic so calming & understands exactly what you are trying to achieve. I have recently had several small moles/skin tags removed from my face & would highly recommend. The procedure was completed so quickly & virtually pain free. The final results are just amazing & I felt calm & relaxed throughout. The salon is beautiful & spotlessly clean. I have never felt rushed & Dr Kathryn takes her time to listen to you. Above all else she is a really lovely professional expert & I wouldn’t go anywhere else for my treatments.

Mr John Terrace

General Surgeon

I want to say a huge thank you to Mr Terrace and the team at Shawfair Park for the excellent care I received during my gall bladder surgery. From start to finish, Mr Terrace was professional, kind, and incredibly reassuring. This made a big difference during what could have been a stressful time for me. Mr Terrace explained the procedure and set my expectations for recovery clearly, and I felt genuinely listened to and well cared for throughout. I’m very grateful for the skill, compassion, and teamwork shown by Mr Terrace and his team.

Dr Victoria Swale

Dermatologist

I had the best appointment I have ever had about my condition with Dr Swale. She was incredibly warm, kind and reassuring, and clearly so knowledgeable. She explained everything calmly and thoroughly and I didn't feel rushed at all. I felt very comfortable to ask anything I needed to. I have had this condition since childhood, and this was the first time I genuinely felt properly cared for and supported. I left the appointment feeling informed, validated and hopeful. I cannot recommend her highly enough.

London Bridge Sports Medicine

Sports & Exercise Medicine

Staff at both the receptions were welcoming , No waiting time . Saw the specialist regarding ongoing issues with my knees and toes, and the he was extremely helpful and informative. He took the time to clearly explain what was happening, walking me through the MRI images in a way that was easy to understand. All available options were discussed thoroughly, including injections and physiotherapy, and I felt fully informed throughout the appointment. . Overall, a very positive and supportive experience.

Mr Naveed Shaikh

Orthopaedic Surgeon

had a truly excellent experience at this hospital. From the moment I arrived, everyone was kind, professional, and incredibly helpful. Mr. Shaikh was outstanding – extremely supportive, patient, and thorough. He explained everything clearly, answered all my questions, and made me feel completely reassured throughout. I am very grateful that I was under his care. Thank you so much to Mr. Shaik and the entire hospital team for the exceptional care and support. Highly recommended.

Mr Henry Ferguson

General Surgeon

Everything went incredibly smoothly. As I had had a colonoscopy before I roughly knew what to expect, so there were no surprises. But what I particularly value is that Mr Ferguson, apart from being a thoroughly nice person, has an air of confidence which is reassuring. Not overconfidence like some Consultants, which can be irritating, or intimidating. One feels that one can ask him anything and you'll receive a considered, informed response. Very lucky to be in his care.

Quality Dental : Shoreham

Dentistry

Whilst all staff were friendly and professional from the reception staff to the dentist. My appointment was 10 o'clock but I was not seen until 10:25 without any courteous apology or advise of the delay until I was in with the dentist. I appreciate that delays can happens with the treatment of the customers before me but a courteous apology and advice of the estimated wait would have been appreciated as my car was parked in a pay and display area.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Very easy to book an appointment, we could have had one the following week but due to not being available we were able to get an appointment the following week on a date and time of our choice. Upon arrival, check in was easy and we were directed to where we needed to be. Staff were friendly and the clinic was very clean. Overall a great experience as it should be for a paid service.

Dr. Nasim Rouhani

Dermatologist

Dr Rouhani is knowledgeable, efficient and has an air of quiet confidence. She made the experience easy and was also very open to seeing if I had any other dermatological issues unrelated to the one I presented with, as she was happy to look at those too. She explains things in a clear manner. Overall a 5* experience. I would not look elsewhere for another Dermatologist!

The Royal Marsden - Sutton

General Surgery, Imaging (Scans), + 1 more

I feel very fortunate to be receiving care from The Royal Marsden at Sutton. Being treated at a specialist hospital focused solely on cancer is a very different experience from other NHS hospitals. All staff are incredibly caring, supportive, and excellent in their roles. Despite the longer journey from Kent, I feel it is absolutely worth it to receive such outstanding care.

Dr Ayyaz Sultan

Cardiologist

Answers to my questions were excellent and clear. A learning for me would be to think broader about what questions to ask. After the call there were a few questions that I wished I’d thought about to ask. It would be useful if this was a prompt before the appointment. Overall the consultation conversation was open and very positive with a clear follow up plan

Mr Neil McCreanor

Dietitian

Neil is extremely professional, kind, caring and patient. He was very thorough in explaining how I can get back on track with my health and wellness goals and empowered me to feel proud of my journey so far. Neil went above and beyond to provide further resources to support my needs and I am forever grateful for how his support has improved my health.