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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan provides exceptional care. He made us feel so safe, reassured and happy throughout the process, from the first appointment to the birth and beyond. We are so grateful that we can say we had a magical experience due to him, completely stress-free and enjoyable. He was always available for any questions big or small and gave clear and quick replies. Dr Duncan is a lovely person who clearly loves what he does, which alongside his incredible expertise and experience, provides such comfort. His team and particularly Colette are also so wonderful and go above and beyond to help with any requests. I had a very swift and pretty much pain- free recovery from my Caesarean and the healing of my scar has far exceeded even my most optimistic expectations, which is no doubt due to the expert hands and the great care Keith took during the op. We would not hesitate to sincerely recommend to anyone and hope to go through this journey again with Keith and his team.

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Mr Tom Holland

Obstetrician & Gynaecologist

(Highly recommended) Recently I had a laparoscopic procedure. I'm getting better each day, as I'm still recovering from the surgery. Tom has been supportive at guiding me when I'm feeling unsure with my decision. Tom is kind, humble and honest. After years of suffering with all kind of symptoms. Having a laparoscopic procedure is the best decision we both agree, as I was diagnosed with endometriosis. On top of that, I also had adenomyosis, fibroid and experiencing heavy bleeding during my period. After the procedure Tom was clear which put me at ease at explaining all the details about my condition and answering all my questions. It's still at early stage of recovery but I felt like I'm at the right path. I am grateful to finally find the right provider (specialist), who could help and assist me with my conditions.

HCA Healthcare UK The Wellington Hospital

Gastroenterology, General Practice (GP), + 10 more

My visit was entirely satisfactory. The staff were exceptionally friendly at all times and they seem to meet a lot of them. I was getting informed about what was going to happen to me at all times. The menu was amazing and the whole place seem to be extremely efficiently run My only comment of an adverse nature would be that having been shown to a room on my arrival where my wife carefully unpacked all my belongings she she know sooner had left Than. I had to pack them all up again because I was being transferred to another room and then when I came out of the operating theatre before I went home, I had to wait three hours before I managed to get my belongings back again no book to read or iPad slightly frustrating but that was the only hiccup on an excellent visit.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Complex Spine London

Orthopaedic Surgery

In a world all consumed with AI and perfection, I can honestly say Mr Fady Sedra outshines AI. 5 Stars for Mr Fady Sedra and the staff at The Cromwell Hospital, after my ACDF surgery I can say Mr Fady Sedra's attention to detail is unmatched. He has an excellent bedside manner and displayed a level of professionalism that is rare to find. Mr Fady Sedra went above and beyond to make sure I was well cared for. The X-Ray of my neck should be in an art gallery as it is truly a work of art by Mr Fady Sedra. I highly recommend for any complex spinal work.

Dr. Qutayba Almerie

General Surgeon

I was very impressed with Dr Almerie's manner and his explanations of my symptoms and options. Everything was done in a way which was easy to understand and gave me confidence. The actual surgical visit was made as comfortable as I could have wished, and I was discharged with adequate instructions for the recovery period. My follow up consultation has just taken place, and was done in a very prompt and friendly way. I am very happy with the whole experience of being treated by Dr Almerie.

Mr Arvind Vashisht

Obstetrician & Gynaecologist

Mr Vashisht is a first class professional. He is kind, compassionate and listens to concerns. He is very thorough considering all factors to the presenting problem. He then offers his knowledge to the patient, possible treatment options and possible effects of different treatments. He considers the whole wellbeing of the patient as well as the presenting problem. I have every confidence recommending other patients to Mr Vashisht. Many thanks.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I cannot fault my experience, everyone involved in my care and treatment where kind, warm and welcoming whilst still having all the knowledge required to reassure throughout treatment Due to the of my surgery this was very reassuring as at no point did I feel overwhelmed or uninformed I would highly recommend elanic clinic to anyone considering treatment in the future I can’t thank the team enough and I still have healing to do

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

Always very friendly, attentive, a well-stocked childrens waiting room. On this latest visit we did have a slightly bizzare situation where we arrived, were checked in, weighed and measured, and put into the waiting room. We then received a phonecall - from the next room - explaining that we were late for our appointment. They were very embarrassed and there was no harm at all. Funny though!

Dr. Lowri Bailey

General Practitioner

I was pleasantly surprised and pleased that Dr Bailey remembered me even though I had not been for over 18 months. She had my notes available to go through history but also remembered things from my previous visits. I felt there was good continuation and as always, I found her friendly, thoughtful and professional. She also treats me like the adult, is not patronising or dictating.

Prof. Rohit Rambani

Orthopaedic Surgeon

My latest visit was to be informed by Prof. Rambani that my operated leg (TKR) could straighten and flex satisfactorily, and as far as I an concerned, it has been a complete success. I could not have wished for better care and after-care and will always be grateful to Prof. Rambani and his team for all they have done for me.

Dr. Marcus Pittman

Respiratory Doctor

Dr Pittman is a skilled communicator who is clearly extremely knowledgeable in his field. He was able to skilfully educate and empower me to make the appropriate care decisions for me based on research evidence in the field. I would strongly recommend this excellent and courteous doctor and rate him highly.

Dr. Matt Dennison

General Practitioner

It was so refreshing to chat to a medical professional in a relaxed and calm atmosphere with time to engage with the issues. We discussed thoroughly the two medical concerns which were troubling me and Dr Dennison offered a clear and definitive way forward. Very pleased with the experience.

Mr Alan Parbhoo

Oral & Maxillofacial Surgeon

Mr Parbhoo is incredible. He took time to listen to me and my concerns. Took time to look at my jaw, give me options and he also thought about the long term and not just the short term. He was able to support with supplements that would help me and provided links to them.