Find your trusted Doctor

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Mr Ramy Bassily

Ophthalmologist

In January I had cataract surgery on both eyes, and opted for the Rayner Galaxy toric lenses as I needed to have my astigmatism corrected, and as an artist needed to have good near as well as distance vision as I make very detailed work. Mr. Bassily is a lovely, highly personable, smiley surgeon who will put you completely at ease. In my case this was particularly important, as the prospect of any kind of eye surgery had previously terrified me. He explained everything clearly and thoroughly, discussed all the options available and recommended which options would best suit my particular circumstances. The surgery went smoothly. I especially enjoyed the lively background music in the theatre! Mr. Bassily talked through everything as it was happening and put me completely at ease. I am delighted with my new lenses, and although they are still settling in, I have better than 20/20 vision in both eyes, and the astigmatism has been completely corrected. Colour is exactly as I would have hoped (I was afraid there might be a colour tint), the only change being I have an additional colour which I had not seen before (a violet tinge in glasses of water, in some lights) which is quite thriling! If you need cataract (or any other) eye surgery, I thoroughly recommend Mr. Bassily as a friendly and highly professional surgeon.

Ms Glenda Erwee

Psychotherapist

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

Once Again Dr Chiraush Patel was outstandingly professional and kind. I was fortunate enough to get an appointment within an hour of calling. It cannot be overestimated how important it is to patients to have a well trained Doctor with exemplary bedside manner to help the patient to recovery. This is true of all the other GPs at One Stop, but I am lucky enough to see Dr Patel mostly. My standards are very high but Dr Patel exceeds them by miles every time I visit (I only visit sparingly). This is medicine at its very best and reminds me of when GPs were true family Dotors back before fundholding. I am fortunate indeed to have such excellent GPs. Thank you Dr Patel and OSD!

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Ms Lubna Haque

Obstetrician & Gynaecologist

So I decided to see Ms Haque due to some gynae concerns. Within 10 days I had an ultrasound, Hysteroscopy, MRI and follow up appointment. Ms Haque was amazing throughout, very knowledgeable and very thorough in her investigations. She performed the hysterectomy herself with local anesthetic and took biopsies. The whole procedure was very efficient. In the follow up appointment she was very reassuring and explained the details of the reports with care and kindness. Thank you Ms Haque ,I wouldn't hesitate to recommend you to anyone with gynaecological concerns.

Mr Michael Adamczyk

Obstetrician & Gynaecologist

I met Dr Adamczyk for a review following a surgery late last year. There was a lot of endometrial tissue which had blocked my ureter and required additional support from the urology department. Dr Adamczyk has always been very thorough in explaining what has been done during the surgery and the plan going forward. I was also recommended exercises to strengthen my pelvic muscles. I am so glad for the last surgery and removal of the endometrial tissue as this has really enhanced my quality of life and I feel more like myself again.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

An enriching experience throughout - the kindness and professionalism of the staff gave me great confidence. The provision at the hospital is first class in every respect. Mr Yazbek my consultant is a highly experienced and skilled specialist but more importantly a warm and reassuring practitioner who has made me feel I could not be in better hands. The nurse for my day care stay was also extremely kind, responsive and nothing was too much trouble. I would recommend this facility and staff unreservedly.

Mr Tim Biggs

ENT Surgeon

Tim was extremely clear on not only what was happening and what needed to be done to resolve, but also why these things needed to be done. He was also the first person in my care joirney who really listened to my issues and what I felt was causing problems. This led to finding something that was related to what I had been feeling, which had been dismissed on several occasions by the person I had seen previously. I really felt listened to and understood, and confident in my care plan going forward.

Dr Marco Spartera

Cardiologist

I was impressed with the professional service provided by the Consultant. He was interested in my condition, asked specific questions and took a sincere interest in my experience of my symptoms relating to my condition. He provided me with a clear plan of what the next course of action would be to enable him to get more data on my condition to be able to provide a diagnosis. The booking of the appointments to enable this and the follow up appointment with him, once the data has been considered.

Mr Devaraj Srinivasamurthy

Vascular Surgeon

Mr Srinivasamurthy was kind and reassuring from our first meeting, during a pre-op telephone conversation, and throughout the procedure itself. He outlined what to expect both during and after the procedure and was able to answer my questions sensitively and clearly. He was an excellent listener and is obviously very experienced in his field. I was quite nervous prior to my procedure but he reassured me and I felt like I was in very safe hands. Thank you very much.

Castle Craig Hospital

Psychiatry, Psychotherapy

My daughter has come out after five weeks at rehab - she was a mess when she went in and we were worried for her safety and mental health with the drugs she was taking. So far we have seen a transformation - cautious to say but it feels like we have her back. We’re taking it slowly as a family and aftercare seems to be very helpful and we’ll be doing more family therapy, going to al anon etc. she had a really positive rehab experience overall.

Dr. Niv Bhamber

Orthopaedic Surgeon

Niv Bhamber is great surgeon who listens to his patients, ensures they have all the information they need to make decisions and always follows up to check that everything is ok. He’s honest when it comes to the pain follows a total knee replacement however he also explains why it’s so important to push through the pain and do the exercises. I have no hesitation in recommending him.

Thames Valley General Surgery

General Surgery, Medical Weight Loss

As this was my first operation, I chose to use my company BUPA beneft. From my first consultation through to my post-op check up, everything happened efficiently, and very quickly. All my questions and concerns were explained by my lovely consultant, Marianne Sampson, and I was well looked after by the nurses; they were wonderful. Highly recommend.