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Cathedral Eye Clinic

Ophthalmology, Optometry

Everyone was at all times friendly and quietly efficient. I was assessed via up to five impressive machines on the working day following my initial approach to the clinic. I had to approach the Clinic following the retirement of the consultant whom I had originally engaged, and who had agreed with my optician that I was ready for surgery. The initial examination at the Clinic was most impressive, and when Mr Chan met me shortly thereafter he was clearly able to make a quick assessment. He explained to me that the operation would be challenging, given the damaged condition of my eye, but he agreed with my decision to ask him to proceed. The pamphlets provided enabled me to have a good understanding of the nature of a cataract and the usual course of treatment before and after the operation. On the day of the procedure I approached without misgivings, and following a full discussion with a senior nurse who sought fuller details of my medical history, and then the application of anaesthetics by the anaesthetist, I proceeded to the operating theatre. It was good and very reassuring to be able to feel the area round my eye go numb in advance of entering the theatre. The operation was for me comfortable, and I enjoyed the soft verbal exchanges between Mr Chan and his staff, and the gentle and futuristic sounds of the surgical equipment. Afterwards, I have felt no discomfort from the after effects, and the post operation advice from another nurse has been very clear and helpful. And I am delighted with the outcome. After having been in effect virtually blind in my right eye, my vision is now clear, bright and colourful. Very much better that these current aspects of by “good” left eye! Well done everyone! John N

Skylight Psychiatry

Psychiatry

Both of my clinicians were friendly and professional. In particular, Hannah Geary was excellent - reading my report from her, I felt she really listened and understood my situation and experiences. A few negative points: I arrived around 5-10 minutes early for my in-person appointment and no one from Skylight was listed on the outside of the clinic. I tried to speak to someone else on the buzzer list, but they couldn't help. I then rang the Skylight number and got an answer machine. Only then did my clinician arrive - he said he didn't know my appointment was at 9.30am as he never does appointments that early. This was an unnecessarily stressful experience, and when relaying this to Hannah Geary, she asked for my permission to escalate this. The wait time on communication was much longer than I would have expected. My report was also delayed because my early developmental questionnaire was somehow not linked to my profile. I received initial emails saying everything was complete in October, but then the eight-week timeline passed and I had to chase up. Had someone contacted me earlier to say there was a problem (which was easily rectified), I would not have had to wait an extra month to get my final report. I also haven't received confirmation that my request for extra sessions has been acknowledged and a rough timeline for these, so will follow up on email.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I have visited Daniela at Sonoworld on many occasions since 2020 for various reasons / body areas to be scanned. Sometimes for routine checking and at other times, via doctor recommendation. Daniela is always very thorough, kind and her room is spotlessly clean. She has always made me feel at ease when explaining her findings. She clearly has many many years of experience and knowledge. She always goes above and beyond and has followed up with me via email and phone call, especially when she could tell that I was anxious. I have been to other Ultrasound clinics in Central London and I have always found that they are more expensive (for no better service) and more importantly, they always try to upsell more of their services, not something that I believe is appropriate when it comes to health. Daniela has seen myself and friends of mine at short notice, and I will always continue to recommend Daniela and Sonoworld to anyone who requires an ultrasound.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I visited for an US abdominal and internal after NHS scan could not find my ovaries due and I was very anxious to find out if theses were causing my pain. I was fortunately referred by my GP quickly and seen the following day. The experience was totally different to the NHS one. My questions were answered rather than the NHS “you will need to speak with your doctor “ response to every question. The consultant Christina spent time to get the necessary images and did advise further scans to eliminate any issues with bowel/colon. The whole experience was very comfortable and I did not feel like I was being a nuisance by asking questions about my body!! Thank you so much. It was ++ reassuring and did also identify a condition which I may have causing the pain.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

Mr Adrian Lower

Obstetrician & Gynaecologist

We have just welcomed our baby boy, and we are beyond grateful to Mr Lower and his amazing team - none of this would have been possible without them. From our very first appointment, I felt truly listened to, understood, and cared for. The support, reassurance, and kindness we received throughout our IVF journey meant more than I can put into words. During such an emotional and vulnerable time, Mr Lower and his team made us feel safe, hopeful, and never alone. We couldn’t have been happier with our care and will be forever thankful for everything he and his team have done for our family.

Professor Jeremy Sanderson

Gastroenterologist

I have been with Professor Sanderson at London Digestion for more than 10 years. As always he puts you at ease, listens to your concerns and is friendly and extremely professional. He is an expert in the treatment of Crohn’s Disease and is the only specialist that I have seen in the 30+ years that I have had Crohn’s, who has really understood and treated my Crohn’s properly, hence why I continue to have him as my specialist despite no longer living in the area. I very highly recommend London Digestion, Professor Sanderson and all of his friendly staff.

Mr Mfazo Hove

Ophthalmologist

Mr. Hove is no doubt an incredibly experienced and very skillful eye surgeon. His impressive CV is testament to that! In a phone conversation a week before my surgery he explained the procedure, the IOL options and answered my many questions very patiently. His calm and caring manner put me at ease and filled me with great confidence. On the day of my procedure he carried out my surgery efficiently with great care in a very calm and well organized operating theatre. If I ever need to have eye surgery again, I would hope it would be with Mr. Hove!

Daleswood Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology

Fantastic service and advice. Honest, friendly and very helpful whilst being extremely professional. A really good range of options and products, expertly explained and administered. Dr Denton is not only a medical professional but a lovely, caring person dedicated to helping you look and feel better. Visiting Daleswood on many occasions has really helped me with my self-confidence, physical, and mental health. There is no hard sell, and Dr Denton will only recommend what is best for you, explaining the benefits and risks if there are any.

Ms Sangeeta Khinder

Obstetrician & Gynaecologist

Mrs Khinder made me feel calm and relaxed before surgery by thoroughly explaining the procedure. She is warm, reassuring, and easy to talk to, which immediately put me at ease. The surgery went very well, and the keyhole scars are neat. Her aftercare has also been excellent — she takes time to look after you properly and explains everything clearly, which is very reassuring. I highly recommend Mrs Khinder; you will be in very good hands. She combines outstanding medical skill with excellent people skills.

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

Miss Carina Johnsone-Ayliffe put me at ease throughout the consultation process and told me exactly about the procedure, side effects and considerations that I should take. She had a good bedside manner and kept me informed throughout my treatment. She was also very efficient with her written correspondence. All in all, I'm very happy with the treatment that Miss Johnsone-Ayliffe gave me.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Very easy to book an appointment, we could have had one the following week but due to not being available we were able to get an appointment the following week on a date and time of our choice. Upon arrival, check in was easy and we were directed to where we needed to be. Staff were friendly and the clinic was very clean. Overall a great experience as it should be for a paid service.

Mr Siddharth Govilkar

Orthopaedic Surgeon

Mr Govilkar was very professional and always pleasant and kind. He originally performed a hip replacement which was very successful. He then went above and beyond to find the cause of my later back pain, arranging an immediate MRI and referral to another colleague. I am actually a retired Dr myself and would have no hesitation in recommending him!

Prof. Rohit Rambani

Orthopaedic Surgeon

My latest visit was to be informed by Prof. Rambani that my operated leg (TKR) could straighten and flex satisfactorily, and as far as I an concerned, it has been a complete success. I could not have wished for better care and after-care and will always be grateful to Prof. Rambani and his team for all they have done for me.

Mr Farooq Khan

Urologist

Mr Farooq Khan is a very pleasant person to meet and talk to. He took the time to really listen to what had been going on with me. He gave over so much knowledge to me and broke things down in layman's terms so i could full understand it. I left there feeling a lot better and at ease with what i had been told