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Mr Keng Jin Ng

Urologist

I saw Dr Ng from August of 2024 until September of 202 and so I got to know him over a long period of time. The first thing I would say is to please look around to find a consultant who will offer similar treatment to Mr Ng. I say this because Mr Ng’s fees are very high and he will not give you the tools to become medically independent. I believe Mr Ng’s approach to fees and treatment is unethical, (I will go into this later). Importantly I have now found a doctor who has given me the medical tools to treat myself in the same way Mr Ng has but for a fraction of the cost. I implore you please to not become medically and financially independent on someone who I do not believe has the patient’s best interests at heart. The treatment Mr Ng offered me: A bladder hydrodistention Followed by a twice-weekly bladder instillations with PTNS The instillations contained Ialuril, lidocaine, and sodium bicarbonate Weekly / bi-weekly urine tests to check for bacteria Costs of Mr Ng’s treatment: His fees are expensive: £520 for each instillation, and £275 for up to 20 minutes on a call, charged pro-rata afterwards. The hydrodistention and initial course of 12 instillations alone came to around £15,000–16,000. Why I believe Mr Ng’s approach to fees is unethical, and how to find the same treatment for less money as a patient: I often felt like Mr Ng cared far more about getting paid and my money, rather than my wellbeing and progress as a patient. Clear examples of this are his: approach to urine tests, and refusal to teach patients how to replicate his bladder instillations. Urine tests: Mr Ng will do a urine test with you regularly to check for any bacteria / infections. He will send the results of those tests for free to you. However, he will not tell you what the results mean / what needs to be done medically without payment of £275 for a consultation. This feels incredibly unethical. Let’s say you had an infection and required antibiotics, unless you are going to see Mr Ng again he won’t provide a prescription. Instead he will tell you to go and see your GP. This is withholding essential medical guidance and clearly crosses a line. When I challenged him on this his justification was that it was the same as paying a lawyer for their time. I disagree strongly with this. No major work is required of Mr Ng, he will already know the answer as to what antibiotic you need, and writing a prescription is what is expected of doctors. Refusal to teach patients how to replicate his bladder instillations: There were also opportunities to reduce costs for patients. He could do this by teaching patients how to self-catheterise and inject the medication of ialuril, sodium bicarbonate and lidocaine ourselves. When I asked if this would be possible he said he would not want to because: Patients might hurt themselves through catheterisation and That he wants to keep an eye medically on his patients rather than having them disappear off and do the treatment entirely themselves The first point I disagree with. Thousands of people self-catheterise everyday without any major issue. Regarding the second point, he could still require patients to check in with him semi-regularly, however his flat out refusal to let patients replicate any part of the treatment themselves feels unethical. It is difficult not to feel that the real reason was financial, that keeping patients dependent on in-clinic treatment was more lucrative. Furthermore, Mr Ng frequently leaves for weeks at a time on medical conferences, and for Chinese New Year alone he was gone for over 3 weeks. I am therefore not convinced that he is worried about leaving patients unmonitored for periods of time. If you take anything away from this: It is that Mr Ng’s treatment can be done by other consultants. I am now seeing a new urologist who has prescribed me iAluril, Lidocaine and Sodium. I can now treat myself whenever I want, and have far more autonomy as a patient. This urologist also does not try to charge me for every single thing he does, or any quick admin / questions that are reasonable to ask. I feel far more cared for and frankly no longer financially exploited. Mr Ng’s professional behaviour: I realise this review is already long. This next part details Mr Ng’s behaviour as a consultant and I have only placed it here if people are still interested in reading more about what you can expect from Mr Ng as a doctor. His attitude towards money: I really came to dislike Mr Ng’s comments towards people’s finances in regards to his treatment. For example, when first discussing costs, he joked about patients making big financial sacrifices, i.e. giving up their deposits, or talking unempathetically about how people sometimes run out of money and he has to ‘send them back to the NHS.’ These remarks struck me as unprofessional and insensitive, given how expensive his treatment was, and how desperate and mentally struggling a lot of interstitial cystitis patients are due to the chronic nature of their problem. Inconsistent time spent with patients: When I would have instillations with Mr Ng, the amount of time he would spend with me was inconsistent. The instillations took around 30 minutes (with the PTNS) and sometimes he stayed and spoke with me for most of that time. Other times he clearly wanted to be out of the room as fast as possible and would leave after 5-10 minutes. Despite this he would always charge the full £520. I do not think this was fair. Punctuality: Appointments rarely started on time. Even with a 10:00am slot, he often only arrived at the clinic after 10:00am. I once suggested booking me at 10:10am instead, but nothing changed. There were also scheduling errors, on at least two occasions, he confirmed dates, only to later cancel and tell me I had the wrong information. I did not challenge him on this as I suspected he would deny it and suggest I misheard, but it was disruptive to my work. Despite insisting patients needed constant monitoring, he frequently went away for weeks at a time, whether for conferences or personal holiday. Inability to have frank and open discussions: Mr Ng told me that he liked to be ‘challenged’ by patients however I did not find this to be the case. After I felt like my progress was stalling I said to him that our treatment felt like 'Groundhog Day', we were doing the same thing again and again with no real advancement. Rather than engaging with this concern, he seemed offended and told me I was welcome to find another consultant. I came to feel he had a strong ego, and he would become unprofessional when questioned more firmly. Unprofessional behaviour: The most unprofessional encounter came at the end of my treatment. I wanted to know whether the photos of my bladder taken from a cystoscopy were taken before or after the hydrodistention. Another urologist I was seeing for a second opinion wanted to know this, which is why I asked. I thought this would be a simple yes/no question and so I politely texted Mr. Ng, but he refused to answer and said I would need to book a £275 consultation. When I paid for an in-person consultation, he gave vague answers. He said he recorded the 'entire procedure’. I was still confused and asked further. At this point he became visibly irritated, insisted that he answer was 'very simple' and that he had explained it in 'clear English,' and implied I was at fault for not understanding. He then said I asked far more questions than other patients, which he found 'tiring.' I said I thought he was being very rude, and again he said I could find another urologist. He cut the conversation short and walked out mid-discussion. After a year of loyalty and considerable expense, being treated this way over a simple question left me stunned and confirmed that he viewed me more as a source of revenue than as a patient. It is due to this final behaviour that I have given Mr Ng such a poor rating.

Moorfields Private Eye Hospital

Ophthalmology

The whole experience from my first call to book my initial consultation at Moorfields Private Eye Hospital to having my procedure was excellent and throughout, all of the hospital staff were friendly and very helpful. The consultation included vision tests and scans and lasted approximately 2 hours so, importantly, it was very thorough. Afterwards, the surgeon recommended the best procedure for me based on the results of the tests. Our eyes are very precious and I felt I was in very safe and competent hands. I therefore booked to have the procedure the following month. Prior to calling Moorfields Private Eye Hospital I phoned a well known private facility offering the same procedures and their consultation was only 40 minutes so far less thorough and also more expensive. My procedure, Refractive Lens Exchange, (RLE) was carried out by Mr Gore, the surgeon I had seen for the consultation, and it went like a dream. I went from wearing spectacles all the time to not needing them at all. My new lenses even corrected my astigmatism! In the evening following the procedure I was able to read my book without specs and the next day I could read a car number plate from 7 cars away, again without specs. Unbelievable! Moorfields Eye Hospital uses state of the art equipment in their procedures and their surgeons, anaesthetists and surgical teams are all highly qualified and experienced. I was told what to expect throughout the procedure and felt totally reassured. I didn’t feel any pain or discomfort during or after the procedure. My nurse Temi was efficient and lovely and gave me my pre op drops and guided me through the drops I would need to take in the weeks following the procedure. I’m so pleased I chose Moorfields Private Eye Hospital!

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

It really was 5 out of 5 Stars, appointment. Monday 20th Oct 2020 Reception staff have endless patience and good manners dealing with the more demanding. Offered tea or coffee and don't underestimate what a cup of tea can do to calm down someone more demanding. Gave appointment time 5 stars as yes consultations running a bit late but told my receptionist and had worked it out myself as my view is always someone else needs that extra time. Actual consultation was brilliant as have been through a lot this past year and really was listened to and asked all the right questions with follow up action above and beyond. I really can't fault any of the staff I met or talked to and waiting felt comfortable and saw other staff giving the same standard of care and consideration. A simple thing but a smile goes a long way & they had them, many thanks to all.

Dr Ankur Gulati

Cardiologist

I was very fortunate to meet my consultant Dr Gulati at the QEH Woolwich who carried out my first coronary angioplasty PCI which went off smoothly a month ago. I had another artery that needed the same procedure. The artery in question was severely blocked. I was delighted when Dr Gulati advised me that I was eligible to have ground breaking treatment at St Thomas Hospital that uses a new device. He clearly had my best interest at heart and I was very happy to give my consent to this treatment on trial. I had the procedure a week ago and I have healed up well and there have been no issues since. I have felt much more energy since having the treatment; the artery that was severely blocked is now working again well and I feel so much better. I think I hit the jackpot meeting Dr Gulati along with his team. I cannot praise him highly enough.

Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

Went down on the 19th of October . Had to be there for one I lock. I come from Belfast and it was a very long journey . When I got to see the anaesthetic. He did not have much on my history . I have the medication information I was on . He then told me because I have a history of angina that he would rather I get my heart checked and mri sorted out. This was very incredibly for me as I had to ask family to take me there and home again . Espically when it was heavy rain and they all had to arrange there day for me. Now I have to get in touch with my doctor before I get seen again . I was not impressed by the whole experience

Dr Sudipta Sen

Paediatrician

Dr Sen has seen my neurodiverse child for 5 years. Her neuroaffirming care has been key to my child's success and happiness. She has always paid the closest attention to his voice from a young age. She has empowered him to understand himself and advocated for him with school. She has provided medication when needed and helpful. She listens to us a parents when we have to advocate for him because he presents differently outside of home. Even when we had to discuss difficult things she always made my child feel that she saw in them the lovely kid they are. I very highly recommend Dr Sen to any parent of a neurodiverse child.

My Medyk Dental and Medical Centre

Chiropractic, Cosmetic (Aesthetic) Medicine, + 18 more

I had attended the appointment with orthopedist... Im absolutely satisfy. He had confirmed what I was thinking it may he wrong. I had excellent explanations and given options how to deal with my issue. I got referred further to do some scans. I definitely recommend to use all services available. Im a returning patient and can not fault it at all. Of course its private and expensive but you owe to see a doctor fave to fave and you get personal centred one to one help. Short time! Via NHS it would be cheep but minimum 6 months waiting. Best customer service.

Pure Sports Medicine - Kensington

Nutrition, Osteopathy, + 4 more

I went for a postpartum check up with Aisling Freir, who helped me obtain a better understanding of where I was at in my recovery and where I needed support. She gave me helpful guidance on c-section massage as well as easy floor exercises to remediate my ab separation. I also saw Camryn Roberts for reformer Pilates. She really helped me to engage my core again and to regain confidence and strength. Both were very kind and understanding of the mental and physical challenges that can arise following childbirth.

Paediatric Diagnostics

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

The staff at the centre are exceptional. Customer service is amazing and the consideration for the children is outstanding. Minimal waiting times avoid the children becoming overly fearful or stressed and procedures are handled with professionalism and empathy for the young patients involved. My son was petrified of needles before you did a blood test, but it was handled so well and compassionately that he now is pretty confident around injections/blood tests. Thank you

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 5 more

Treatment of Varicose veins in leg: From initial consultation, through to treatment procedures and follow up support. I received exemplary professional care from Mr Telgenkamp and Team at the Cooden Medical Group. As a nervous patient they were so very helpful and kind even showing me around before my procedure to put my mind at rest. Fantastic results, with treatment being a complete success. Thank you

Dr Alastair O'Brien

General (Internal) Medicine

I recently had the privilege of meeting with Dr Alastair O'Brien , and the experience was truly remarkable. Not only was the Professor incredibly knowledgeable and thorough, but also the most charismatic and medical professional I've ever encountered. I felt genuinely cared for and confident in the path forward. A rare combination of brilliance and charm, an absolute standout in their field. T

Private Ultrasound London

Fertility Medicine, Imaging (Scans), + 5 more

My son went for a knee ultrasound scan with Dr Pilcher, who was able to see what was going on inside his knee post meniscus surgery. It gave us a clear result which we are now following up with the surgeon who operated previously. Dr Pilcher and Dr Vera were exceptionally kind and empathetic. We were seen the same day so i could not recommend the clinic any higher! Thank you!!! 🙏

Mr Oliver Bowes

Ophthalmologist

Mr Bowes is not only an exceptional Surgeon his clear and concise explanations over proposed procedures and projected outcome are presented in a manner that exudes confidence. During every step of the way he goes out of his way to make you feel very well informed and put you at ease. I have no hesitation whatsoever in giving my wholehearted recommendation of his services to anyone.

Mr Parag Jaiswal

Orthopaedic Surgeon

I had a hip arthroscopy on June 30th. I’m currently 4 months post op and I’m feeling great. Mr Jaiswal successfully repaired my labrum and corrected my hip impingement. My experience with Mr Jaiswal has been amazing from start to finish. I would recommend anyone who’s had any hip or knee sports injuries to be treated by Mr Jaiswal. I’m very thankful to have been treated by him.

Mr Gordan Grahovac

Neurosurgeon

I was experiencing cramps and numbness in my lower and upper limbs and I was referred to see Mr Grahovac. After the initial examinations he recommended I get an MRI done to rule out anything sinister. At the follow up appointment he took his time to give me a detailed breakdown of the results and the next steps. Mr Grahovac has been a pleasure to deal with.

Mr Dilraj Sahota

Ophthalmologist

My visit was just about the most positive NHS experience I can ever imagine. Mr Sahota was the very best. Kind. Thorough. Professional. Calming and downright lovely. He explained everything to me in a courteous professional way. The staff were awesome too. I came away positively buzzing.