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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Mr Michael Moss

Orthopaedic Surgeon

I recently had a hip replacement performed by Mr Moss, and I could not be more grateful for the outstanding care I received. From my very first consultation, Mr Moss was clear, reassuring, and incredibly professional. What impressed me most was how quickly everything moved — the surgery was scheduled and completed far sooner than I expected, which was a huge relief. The surgery itself went incredibly smoothly, and the level of skill and precision Mr Moss demonstrated was exceptional. My recovery has also been remarkably quick. I’m already moving comfortably again and feeling genuinely surprised at how rapidly my mobility has returned. Throughout the entire process, Mr Moss showed genuine care and attention. He checked in regularly, ensured I understood each stage of the recovery, and made sure I had everything I needed to heal properly. I can’t thank Mr Moss enough for giving me my mobility – and my quality of life – back. I would highly recommend him to anyone considering hip replacement surgery. He is truly outstanding.

Ms Alison Hunt

ENT Surgeon

From the beginning, I was met by a warm and friendly PA, which set the tone for the entire experience. When I first met Ms. Hunt, I was immediately impressed by her professionalism, deep knowledge, and approachable manner. She conducted a thorough examination to determine the cause of my hearing issues and then sent me for a scan. Afterward, she took the time to explain in detail what she believed the problem might be and the steps we could take to confirm it. She diagnosed a cholesteatoma in my ear quickly and clearly. Since then, I have undergone two procedures: one for a grommet and, more recently, a four-hour surgery during which Ms. Hunt removed my eardrum and cleared the disease. The care she provided throughout the process was exceptional, and the surgical results speak for themselves, my scar has healed well and looks very good. I would confidently recommend Ms. Hunt to anyone who needs to see an ENT specialist. Her expertise, communication, and genuine patient care are outstanding.

Bader Medical Institute of London

Obstetrics & Gynaecology

I had an exceptional experience with my gynecologist and her entire team. From the moment I walked in, I felt welcomed, supported, and completely at ease. Every member of the staff was warm, professional, and genuinely attentive to my concerns. Dr Maria , was incredibly thorough, knowledgeable, and compassionate. She took the time to explain everything clearly, answered all my questions with patience, and made sure I felt comfortable at every step of the process. Her calm and reassuring approach truly made a difference. The environment of the clinic was outstanding — spotlessly clean, modern, and very well-organized. It’s clear that great care is taken to maintain a high level of hygiene and professionalism. I felt safe and confident throughout my entire visit. Overall, I couldn’t be happier with the care I received. I wholeheartedly recommend this doctor and her team to anyone looking for a trustworthy, professional, and truly caring gynecological practice.

Professor Yogesh Bajaj

ENT Surgeon

I just want to sincerely thank you for everything you’ve done for me. After struggling with this problem for three years and visiting different places without clear answers, you were the first person who truly understood what was going on. Your expertise, care, and attention to every detail made all the difference. You made sure I went through every step smoothly, with a clear plan and reassurance along the way. You took the time to make sure I was completely fine before discharging me, and your guidance on what to do afterwards has given me so much confidence. I am deeply grateful for your professionalism, patience, and the way you genuinely care for your patients. Thank you for helping me finally find relief and for giving me peace of mind after such a long journey. Thank you so much, Professor Yogesh Bajaj

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

The toilets were yet again filthy. For the second time I complained. I appreciate that nothing will change, but I discussed not only with the nurse, but also with front desk that the hygiene level was very low indeed. In a private facility this is a disgrace. Further, I found that any details given on a prior visit had not updated onto the current registration form. While I came in after 6.30 pm, i have seen the awful queues for registration at earlier times. Your reception person was on his own and was also on his own on the prior visit, and the paperwork took far too long. You need more than one person on the front desk. Overall, the clinic is poor.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The receptionist and the nurse were lovely. However, the consultant made me feel like I wasn’t heard at all, I didn’t really get to talk about anything I wanted to talk about because every time I tried to I was cut off and told I would have to speak to someone else about that but I was confused as I was speaking about the issue I was there for. I also felt like I was penalised for my gp making a mistake and did feel very uncomfortable by the end of the consultation. Which made me quite sad as this is an issue I’ve been dealing with for a couple of years and I feel like I’m still getting no where with it.

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I had a wonderful experience with Willow Health and Dr Colquhoun. I was confused about my treatment options and desperate for relief from my menopause symptoms, but from the very start, I was met with respect and empathy. It’s such a safe space where women can openly discuss every part of their menopause journey. I’ve now started HRT, and after just two weeks, I’m already feeling the benefits of having a treatment plan tailored to me. I’ve recommended this practice to so many women, and I’m confident anyone struggling to find the right support will find the help they need here. Thank you.

Clearcut Physiotherapy Battersea

Hand Therapy, Paediatrics, + 4 more

I had an urgent issue with my back and Ms. Aamina Saeed was able to book me in right away. She was incredibly professional and attentive from the moment I arrived. Her massage, cupping, and use of the power gun were all excellent, and she immediately understood where my trigger points were without me having to explain much. I felt truly cared for and in very capable hands. She is efficient, skilled, and highly knowledgeable. I’m very grateful for her help and would highly recommend her to anyone in need of physiotherapy.

Mr Rehan Salim

Fertility Medicine, Obstetrician & Gynaecologist

Mr Rehan Salim has been amazing and exceptional consultant through our IVF journey. After meeting him for the first time, we felt safe, he could be trusted and will care for us. He was very professional, through explanations and empathic approach gave us confidence throughout the entire treatment. The clinic staff were also very supportive, caring, and organised. We would highly recommend the clinic to anyone seeking fertility care.

Miss Tilottama Nandy

Obstetrician & Gynaecologist

I had such a positive experience with Dr. Nandy. She was incredibly thorough during my visit, taking the time to go through every concern in detail. Her explanations were clear, patient, and reassuring, which really helped put my mind at ease. It’s rare to find a doctor who combines expertise with such genuine care. I’m truly grateful and would highly recommend her to anyone looking for a thoughtful and attentive specialist.

Miss Shan Shan Jing

Plastic Surgeon

I first met Shan Shan Jing at my initial consultation for breast surgery. Very thorough and gave full explanation in the procedure I required -implants and uplift. The day of surgery, again ensured the procedure was explained and put me at ease not that I had any anxiety. Procedure was a success and even on follow up Shan Shan was as thorough as first appointment. I feel blessed to have found a wonderful surgeon

AURA Centre of Dental Excellence & Facial Aesthetics

Cosmetic (Aesthetic) Medicine, Dental Care, + 1 more

⭐️⭐️⭐️⭐️⭐️ I’ve been going to this dentist for the past 10 years, and honestly, I’ve never experienced the same level of service anywhere else. I’ve tried other places here and there over the years, but nothing comes close. The care, the professionalism, the atmosphere.. the whole place has a kind of energy you don’t find anywhere else. Every visit has been consistent and exceptional. Highly recommended.

Mr Alex Leo

General Surgeon

Mr Leo is a genuine, kind and knowledgeable Surgeon. He took the time to listen to what I had to say, answered all of my questions, and explained to me everything he was doing, in a clear and concise manner. I feel lucky to have Dr Leo and his team in my corner, and I highly recommend him. He made me feel at ease and he makes me feel confident each time I see him. Thankyou Dr Leo.

Venturi Cardiology

Cardiology

Service excellent from start to finish. Staff were very welcoming. Dr Hasleton, listened to my concerns and explained all aspects of consultation. Follow up appointment, Dr Hasleton took time to explain outcomes and actions and was able to reassure me and answer my questions in an easy understandable way. Wouldn’t hesitate to recommend Venturi Cardiology. Thank you.

Mr Lebur Rohman

Orthopaedic Surgeon

Mr Rohman, explsined my results and gave me a choice of options available. He explained the pros and cons and with enough information aimed at my level I was able to decide on treatment I wanted. This increased my confidence in Mr Rohans knowledge and skills. I feel more reassured I will recieve the best care available.