Nightingale Hospital

My visit was a life-changing experience. The staff were fantastic, and so were the patients. However, the rules took a while to adjust to. Make sure to ask questions about everything and pay close attention to the timetables, because they're not always closely adhered to. Know your rights, and definitely write down things you are asking for on word rounds so that you are able to remember your own requests under the pressure. The community was amazingly supportive and kind: I really bonded with other patients and nurses and learned to ask for help and share my thoughts in a healthy way.

Generally a good experience.

In a word: mixed. Many of the HCA and nursing staff are very good - kind and competent. However, others much less so. What may have been a result of summer staffing during August there were also a very high number of agency staff either working at the setting for the first time or as a one off - their lack of experience, and an apparent failure to provide them with any kind of induction meant patient care suffered with needs - including very basic needs - doing unmet. The therapy team are exceptionally good.. The dietician has a manner and approach to communication and transparency where there is significant scope for improvement. The food is better than average Institutional fare but its not great. New patients are not given enough information on arrival about how things work- processes, rukes and opportunities but this is probably the best place fir inpatient anorexia treatment in London and the South East.

Staff are very welcoming, helpful and caring

I have nothing to say

The experience was very good. The nurses took their roles very seriously and were very helpful in times you felt low. I felt some of the group classes were quite difficult and challenging. Medication management was also very good More one to one therapy would be helpful

My mental and physical health deteriorated as a result of my admission. Whilst most of the nurses on my ward were lovely and kind, the failings and incompetence from Patient Services, Board Members and Management have led me to discharge before I can ensure my own physical safety. The ward doctor from the admission assessment made several errors on my medications and diagnoses, which causes further stress and resulted in incorrect administration of medication. The suite package which was paid for was not delivered, nor was any effort made to rectify the services which are inclusive. My time in this hospital was spent in meetings with staff, rather than any form of mental or physical health treatment or support.

The staff are amazing, welcoming and really kind

I was nervous when I arrived but everybody made me feel very welcome Jude including my psychiatrist, psychologist, staff and patients. If you need support, I recommend you stay at the hospital, it’s turned my life around for the better

From the moment i stepped in the building i felt safe but most of all it was clear that everyone here from reception staff, admissions team, cleaners, caterers, therapist all wanted to help you get better and went out of their way to do so. Therapy was fantastic - my advise jump in and take in as much as you can.