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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Professor John Deanfield

Cardiologist, Paediatrician

Professor Deanfield is exceptional. I have been treated by several highly regarded cardiologists over the years, all of whom were very good. However, Professor Deanfield operates at a different level. He takes the time to listen carefully, ensures you feel fully understood, and explains complex medical issues in clear, simple terms that are genuinely easy to grasp. What truly sets him apart is not only his clinical expertise, but his manner. He is calm, thoughtful, and genuinely caring, which gives real reassurance at what can otherwise be an anxious time. Since coming under his care, my health has improved significantly, and I have felt consistently well supported throughout. The same can be said of his team. Mel and Serenity are both thoroughly professional, warm, and clearly care deeply about patients. Together, they create an environment that feels supportive, personal, and well organised, with an excellent bedside manner throughout. I would have no hesitation in recommending Professor Deanfield and his team.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Made typos on my medical documents several times regardless of me flagging they require updates Can’t schedule simple appointment times and check with people if they are available instead sending random meeting times which clash with my work On 3 occasions now I have tried to join a meeting to have no one there Even if I am having problems connecting and 2 mins late someone should be in the allocated slot waiting especially given the people you are meeting with are disabled All this titration has done is add extra stress to my life instead of helping anything I am now going through medication withdrawals because I have been unable to meet in my titration meetings regales of me flagging several times that these timings do not work with my work commitments and now I have extra stress and pressure on my life at an extremely stressful time Would not recommend this to anyone it’s taken me a whole year since my diagnosis to even get to this point and I am still being messed around

Mr Matthew Liew

Urologist

I was referred for Holip surgery by my NHS consultant in Oct 24 as I was self catheterising 4 times daily. In June 25 I was called for a pre-op. Previously I had researched what was involved and sought out private surgery options. By September having heard nothing further from the NHS only that I was still on 'The List' I phoned Spire Manchester. Meeting with Mr Liew a week later I was confident I had made to right decision .Aware I had a huge prostate 240gms that needed surgery I decided there and then to go ahead and received surgery a few weeks later. At age 79 it was the best money I have ever spent. Quickly back on my feet,I was home two days later and soon driving once more. Quite different from the recovery from my Terps prostate op seven years earlier. I found the whole experience very professional and have no hesitancy in recommending Mr Liew at Spire whatsoever if you are in the situation in which I found myself.

Mr Nibedan Biswas

Obstetrician & Gynaecologist

Went in for a endometrial ablation, was signed in quickly and was kept informed about what was going on and what to expect, during the procedure the nurses and the patient advocate Suki did a great job at distracting me and reminding me to breathe and relax my muscles, Mr Biswas kept me informed of what he was doing throughout the procedure and kept asking me where my pain level was, which was reassuring as I was quite anxious, had some time after to make sure I was fine, had a hot chocolate and some biscuits, then went home.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Newmedica Plymouth

Ophthalmology

All I can say is I’m so happy having both my cataract operations with Newmedia. Nick and the team are fantastic. They all have the time and patients to answer all my questions prior to the op, during and after and I’m so happy with the results. At 54 years old and now I don’t require contact lenses anymore, this is life changing for me, so thank you all very much, I can’t express how much difference this has made. Kind regards Steve

Professor Michael Douek

General Surgeon

I came away from this visit feeling confident that I was in good hands and would be well taken care of both by nurse Jo and Dr Douek. Dr Michael came across clearly and with empathy and answered my questions in a way I understood what to expect. It's never easy receiving a cancer diagnosis but having Dr Michael as my consultant and surgeon made it feel much less scary.

Kingsend Dental: Ruislip

Dentistry

Yesterday I had a cough and cold and was generally feeling under the weather but both my hygienist Aupal and my dentist Mrs. Patel were so patient and understanding. Both ladies have always made me feel confident about my dental visits and the treatment I require.

Central Health London

General Practice (GP), Midwifery, + 6 more

The staff at Central Health working with Ms Sivarajah (Kenga) were competent, friendly, knowledgeable and smartly presented. Exquisite location and facilities and I appreciated being able to use the WIFI to log on in a very comfortable, lounge and waiting area.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

I had appointments on 7/01/26 is was appointment time is 7 30 am I still wait till 12 pm for laser surgery prostatic keep longtime staff is wasn’t friendly expect dr urology time like reception and nurses is wasn’t nice speaking up make nose

Moreno Osteopathy

Osteopathy

I had 3 sessions to correct a twisted pelvis. Following a thorough consultation we embarked on a course of treatment that fixed the issue. Rey was amazing and I’ll be back for ongoing maintenance to keep myself fit and healthy.

Dr Neil Chapman

Cardiologist, General (Internal) Medicine

Consultation was OK but focused very much on starting medication and inferred nothing else would help. I personally think we could have explored diet and exercise options in more detail

Dr Neeraj Jain

Paediatrician

De Neeraj really took his time to listen to us, assess the baby and explain everything in detail. He gave us a clear path ahead giving us peace of mind.

Dr Howard Marshall

Cardiologist

Appointment was very quick, organised by Michelle. Dr. Marshall was extremely professional, and explained everything in words we could understand.

Dr Oliver Guttmann

Cardiologist

My meetings with Oliver have been great everything explained so thoughtfully & with a big smile thank you Oliver