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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Mr Shantanu Gudsoorkar

Ophthalmologist

Bilateral cataract surgery – an excellent experience from start to finish. The improvement in my vision has been remarkable—not only is everything much clearer, but my previous short-sightedness and astigmatism have also been fully corrected. Night driving, which was previously very difficult and something I had to restrict significantly, is now effortless. My distance and intermediate vision are pin-sharp. From the outset, Mr Gudsoorkar explained clearly that my eyes were not suitable for lenses providing reading vision, and that I would still require reading glasses. He reassured me that inexpensive off-the-shelf reading glasses would be perfectly adequate, which has saved me over £400 a year compared to my previous prescription glasses. I’m extremely pleased with both the outcome and the care I received throughout.

Mr Kumar Kunde

Obstetrician & Gynaecologist

Around 28 weeks into my pregnancy I switched to private maternity care. I chose Dr Kunde because of his surgical experience (due to the fact that I have had an abdominal operation and I wanted to make sure the consultant I choose will be able to smoothly operate should an emergency C section is needed). He offered a meet and greet consultation, where he answered all of my questions and made me feel comfortable and reassured. Dr Kunde’s composed and relaxed attitude helped ease my anxiety during my antenatal care. He was fully supportive of my choice to have vaginal delivery. I liked the fact that he wasn’t pushing for unnecessary interventions. I had a smooth delivery with a second degree tear - the stitches healed quickly and never caused me any discomfort from the day of delivery. I am very happy with Dr Kunde’s care.

Dr Arif Aslam

Dermatologist

Referred to Dr Aslam for MOHs surgery to a BCC located on the bridge of my nose. From start to finish this was a wholly positive experience. Dr Aslam is a highly skilled surgeon who took the time to patiently and clearly explain every stage of the process. The procedure took place at the Discover Laser clinic in Burnley. Extremely pleasant and comfortable surroundings and, having arrived at 8am I was ready to leave just after midday. Post operative care and follow ups all absolutely first class. In addition to his own skill as a surgeon, Dr Aslam has surrounded himself with a superb team. The theatre nurses and front of house staff at Discover Laser are fantastic and his PA Claire is friendly and highly efficient. All in all, Dr Aslam has a first class set up which I would highly recommend.

Mr Janos Patko

Orthopaedic Surgeon

I recently attended an appointment at Methley Park with Mr Janos Patko for hip pain. I was seen very quickly and Mr Patko was very professional, friendly, he advised me and arranged some further treatment for my on going hip pain. I have attended numerous appointments and had a small procedure carried out few months ago by Mr Patko all of which have been carried out very professionally, friendly and quickly. I would like to thank Mr Janos Patko and his Team at Methley Park for giving me advice/treatment for my hip pain, brilliant Consultant and Hospital.

Professor Zoe Winters

General Surgeon

Went to Prof Zoe for consultation after a DCIS diagnosis. I was so impressed with her knowledge, experience and guidance. After seeing all my scans and diagnostics she guided me through my type of cancer and what the outcomes should be and gave me help and advice on the things I needed to ask and clarify back to my NHS team . I would highly recommend a consultation with the Prof ..she for me is the best in her field. Additionally she has a wonderful and caring practice manager Jenny who is amazing ..a wonderful help and support you get is first class

Mr Magdy Nawar

Obstetrician & Gynaecologist

Mr Nawar is a fantastic consultant and surgeon. He listened to my concerns and issues, provided a clear explanation of the options available to me without being overly technical and was very supportive of my decision. Not quite knowing what to expect, the surgery itself (total abdominal hysterectomy) and recovery have been a revelation and this is down to Mr Nawar's expertise and calm and caring approach. He showed great care before, during and after my surgery and I would 100% recommend Mr Nawar. Thank you!

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

My visit was well run with all preparations going smoothly. Apparently it was rather difficult to waken me after the operation and therefore had to remain overnight. I was told that I would be contacted approximately four weeks after, but this didn’t happen. I would have liked to have been explained the reason for the problem with my awakening as it might be useful should I need a general anaesthetic in the future.

Mr Felipe E Dhawahir-Scala

Ophthalmologist

I visited Mr Scala to discuss an eye operation His explanation of the procedure was brilliant and made me feel very confident He went on to do the operation and it was done with care and attention My eyesight is so much better - he did an amazing job The appointments after the operation were very professional and the after care was brilliant His bedside manner and personality made this a very easy journey

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The admin side of things was a bit bad. Had the wrong shoulder down for surgery and even though said it would be changed still had the wrong shoulder listed on day of surgery. Unfortunately I am in the process of compiling an official complaint regarding the nurse I had on the day of my surgery, worst nurse I have ever had in my 52 years on Thai earth. Truly awful and needs to be removed from the ward.

Mr Tony Nargol

Orthopaedic Surgeon

I had a partial knee replacement and from the first day of meeting Mr.Nargal I was dealt with professionally shim and all staff wright through till my recent procedure check up. I am very pleased with the result and walking more or less normally and was told by the end of the year it will be as normal, so I’m more than happy with the treatment and the ootcome and Mr. Margot was also pleased.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My procedure was a day case and regardless of that I was given a private room which was very spacious and clean. All nurses and staff I came across and who took care of me were really kind and friendly. My allocated nurse and physiotherapist were really nice and explained everything I needed to know in terms of medications and post-operative recovery. Overall, I had a fantastic experience!

Fitzrovia Suite

Obstetrics & Gynaecology

We couldn't have asked for a better team to take care of us during the few days we spent at Fitzrovia suite. Consultants, nurses, midwives, anaesthetic, theatre teams were very kind, understanding and caring with us. We felt so contained, supported and cared for. In the first days leading to birth and the few days after birth, we got to feel safe in a bubble or care thanks to all of you.

The Pure Practice

Physiotherapy

I have been treated by Sonja at The Pure Practice over the last 6 months having been recommended to this Practice by my rheumatology consultant. The physiotherapy treatment I have received has been second to none and has helped me tackle the symptoms of my chronic condition. I have no hesitation in recommending The Pure Practice to you.

Well Life Clinic Cobham

Allergy Medicine, Clinical Genetics, + 12 more

Thank you to Dr Brigstocke for providing me with some answers to allergies I have been suffering with for many years. For the first time I was listened to and taken seriously. I have been given clear information on what my allergies are and how to manage them effectively. I can highly recommend Well Life Clinic.