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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended for spinal MRI. Unfortunately the technician was running late for which I was happy to wait but because of timing his communication to me was very poor. I was shown a room to change and left there without any guidance, I was then taken to the MRI machine and not spoken to really to ask if I was okay or to provide any reassurance. I don’t like MRI scans because can feel anxious within the machine. All it takes is a little bit of reassurance and acknowledgement for which I had none. Throughout the test the technician did not speak to me at all to ask if I was okay. I am not sure if this is normal but I found during the MRI it became quite hot which I have not experienced before. When the test was over he hurried me away from the machine without acknowledging my back could be hurting when getting up, which it was a little. He didn’t show me to the door so I had to ask if I was allowed to go and then left the room to change and go home. My review would be it is the smallest common curtesies that makes all the difference to a patient and this time I did not experience this at all. So much so I won’t be choosing to go to this venue for another investigation

Mr Divyang Shukla

Orthopaedic Surgeon

Mr Shukla originally saw me as a private patient in order to relieve the pain in my left shoulder. He gave me a pain reliving injection and advised me that I really needed an operation to solve the problem. He offered to write to my GP and ask him to refer me back to Mr Shukla as an NHS patient for the necessary operation. Subsequently I had an X-Ray and an MRI scan on the shoulder. Yesterday Mr Shukla saw me having seen the X-Ray and scan results and advised me that instead of a shoulder replacement op. he recommended that he carry out a key-hole operation to remove a piece of bone on the shoulder which was causing me pain and also to repair two damaged tendons. This I have agreed to and I now await a date for the op. Mr Shukla is very courteous, kind and re-assuring and also explains what the problem is and what is the best way to resolve the problem.

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

We took our 9 year old son to see Dr Narayanan. He has been experiencing symptoms of anxiety and potentially depression which were manifesting themselves as physical symptoms often. We wanted to rule out any physical ailment, however Dr Narayanan went considerably beyond our expectations and was able to help us consider options for our son’s current ADHD medication and other treatment and management options. He’s very quiet and lacks confidence and Dr Narayanan amazed me with her ability to bring him out of his shell and speak to him in a way which helped him to open up. Together with her, we now feel that we now have an expert who is owning our son’s treatment and care and supporting us where we need support. I can’t recommend her highly enough.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

I was seen by Dr Heggy and a lovely staff nurse Charlotte. Dr Heggy was fantastic he actually listened to me. He listened to exactly how I was and had been feeling. I'd been told by another Dr that there was nothing that could be done so I had to see someone for pain management. I'm in pain everyday and just wanted a resolution or at least pin point what could be wrong. Dr Heggy really made me feel heard and suggested other things before we gave up and just give me medication for my pain. Nurse Charlotte was fantastic. While Dr Heggy was looking things up and trying to find other options Charlotte spoke to me like an actual human. So thank you to Dr Heggy and nurse Charlotte for your time and patience with me. It's very much appreciated

Mr Greville Farrar

Orthopaedic Surgeon

At 50 years old I wondered whether the operation was worth while and considered whether to go through with the process. However, after meeting Mr Farrar and getting a clear understanding of the procedure and the recovery period I decided to go ahead. The procedure took place in June and I was back cycling and exercising in September. The first 6 weeks of recovery are a bit tedious, and this was clearly explained to me. Would I go through with it again? Yes, however really do hope that I don`t need to!! Thanks you very much to Mr Farrar and the team - Outstanding Job!!

Mr Amit Patel

Ophthalmologist

I recently saw Dr Patel about my dry eyes, which I've been managing on my own for nearly 10 years. I was considering a septorhinoplasty and wanted to know how best to manage this/any likely impact on my eyes, as well as what else I could do day to day to manage my eyes. Mr Patel took the time to provide a thorough eye examination and explained the condition and where I am in terms of stages and treatment levels. I found his manner very kind and patient with me, as I have a low tolerance for things in my eyes, such as bright lights and staring in one place for a long time.

Mr Denosshan Sri

Urologist

Every now and then someone incredible comes into your life at a time when you most need it. Mr. Sri performed a retroperitoneal robotic-assisted partial nephrectomy to remove a recently discovered tumour from my right kidney. From start to finish Mr. Sri has been an outstanding consultant. He’s calm and reassuring, and has guided me through major surgery such that I had total confidence from the moment I met him. I’ve healed really well and I’m back to living life to the full within a few weeks. I genuinely couldn’t have asked for a better consultant urological surgeon.

MansMatters

Urology

I have been rather insecure about my performances in the past year. To be honest, I always blamed my family woes and in a way, I was confident that the blue pill would work it out. Well.. after a divorce and lots of struggling, I felt my manhood was gone by the time I hit 41yo. I tried to put myself together and had a chat with the people at the clinic. They never made me feel weird or uncomfortable, and after the second session of shockwave, my game changed and I can finally say I got my life back.

Ms Alison Luther

General Surgeon

I was referred to the breast clinic after finding a lump in my breast at 8 months pregnant and still being there 12 weeks PP. Ms Alison Luther was professional, informative, reassuring and made me feel very relaxed and at ease for what wasn’t a very pleasant reason to be there for. She reassured me that my lump was nothing to worry about but assured me if anything changed that I could come back. She really made a not so pleasant issue be a pleasant experience and I’m grateful for that.

Mr Simon Mackey

Plastic Surgeon

I am very pleased with the treatment I had with Mr Mackey. Throughout my journey with him, he has been kind, very clear about the procedure, reassuring and very professional. It’s been a week since my treatment, and although I am still recovering, I am very pleased with what he did. I was quite anxious beforehand, but seeing the results for myself, I know I made the right decision. Thank you Mr Mackey for changing my life, and making me happy again!

Mr Parag Patel

ENT Surgeon

Mr Patel was very approachable. He listened to my concerns and immediately inspired confidence. I felt he conducted a thorough examination and provided a very comprehensive explanation of the diagnosis and treatment plan. The audiometrist was also very approachable and efficient, explaining each stage of the test and offering clear guidance. The entire process was managed very efficiently.

Paediatric Diagnostics

Gastroenterology, Diagnostics & Testing, + 5 more

We were welcomed nicely. Offered a lovely selection of drinks by the friendly reception staff and then saw our wonderful Dr Jawad who is just so kind, caring, thoughtful and knowledgable. He just goes beyond doctor and you really feel he genuinely cares for your child. He is so thorough and informative and has such a great manner with the children (and is parents). Would 100% recommend.

Nuffield Health Wessex Hospital

Urology, Audiology, + 18 more

Would highly recommend Mr Sahu. He was thorough and took the time to explain my situation to me. It was reassuring to know that the treatment I had already been receiving for my AMD was appropriate but he also highlighted the need for cataract surgery in both eyes. No other professionals had said this to me. This could make a difference to my sight for a bit longer. Thank you.

Mr Faisal Hussain

Orthopaedic Surgeon

I recently suffered a knee injury that required specialist treatment, and Mr Hussain was appointed as my specialist. He did an outstanding job diagnosing the problem, clearly explaining the issues, and performing the surgery that restored my knee to good health. Throughout the process, his explanations were clear, thorough, and reassuring. I highly recommend Mr Hussain.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I had a remote interview. I had been waiting several months for this and was quite nervous about what it would entail but my assessor Jessica soon put me at ease. Although it was a draining experience, Jessica was kind and thoughtful and helped me through the process.

All the staff were friendly, professional, and made me feel welcome from the moment I arrived. The clinic itself is exceptionally clean, well-organised, and equipped with modern, high-quality diagnostic tools, which added to my confidence in the care I received.