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Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

Miss Yi Shan Low

Obstetrician & Gynaecologist

Doctor Shan Low was our angel doctor. Without exaggeration. Initially, we sought her as a private pregnancy care consultant to help with my wife’s early pregnancy bleeding, she not only calmed us down but explained us what to expect during pregnancy. However during the later stages we had serious complications that raised our pregnancy to very high risk - SGA, single artery umbilical cord and others. Had doctor Shan Low not correctly diagnosed our baby’s bottom 1st percentile weight(!) escalated our case and recommended the safest delivery mode, the safety and health of our baby and my wife would have been significantly compromised. While our baby was delivered in public/NHS facilities, and despite financial incentives, doctor Shan Low never once tried to convince us to switch to private care delivery, her outmost focus was on wellbeing and safety of our baby and my wife. This is a shining example of professional and ethical integrity. Our baby girl came to the world healthily and we are immensely grateful to doctor Shan Low for her support, care and advice. She is not only a great doctor but a warm and genuinely caring person. Thank you doctor Shan Low!

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

᠎ Matthew Allsop

Audiologist

I have been seeing Matthew for 10 years. He is always very professional and caring. I find the audio test a bit stressful but he always puts me at easy. He finds time to chat about what is going on in my life and how I am coping as my hearing loss is quite severe. I can only wear in the ear aids and when I said a year ago that I thought I could do with a bit more power Matthew suggested that the new AI Phonak aids might be best for me but that the in the ear version was not yet available and that it might be best for me to wait. As soon as the aid was available Matthew contacted me, he had the aid ready and spent time explaining how it worked. A month later I saw him again he listened to what I had to say about the new aid and how I coped in different circumstances. He made a number of minor adjustments based on what I told him. He offered further reviews if necessary if I needed any more adjustments and this could be done via the app, saving me having to travel into London. Matthew is extremely pleasant and I am very happy with my new aid.

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Dr Alex Cappai

Psychiatrist

She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

After a mole on my shoulder began to grow, I booked a private consultation with a specialist who had removed others by Crotherapy. He told me that he could only do it after the infection which had caused it to change, had been cured and prescribed a course of antibiotics. The infection increased after several courses of six different antibiotics which were prescribed by my NHS practice were not able to halt its progress. My daughter Annie convinced me to book an appointment at Essex Private GP. I was seen on the same day and the correct antibiotics to target the infection were identified and prescribed at my first visit. There is already a significant improvement, thank you.

Mr John Ferris

Ophthalmologist

I recently underwent Strasbismus surgery to correct a squint I developed as an adult. The whole process was excellent, from the initial consult and explanation through to the operation and then to the post-op consultation. Everything was well explained to me and very professional. The surgery was a success and I now am able to see without double vision! I would thoroughly recommend John and his team - I was a bit nervous going into it, but they looked after me very well and kept me reassurred.

Miss Stella Ivaz

Urologist

I have been seeing Miss Stella Ivaz the past couple of months. She is uber professional and a true expert in her field of Urology! She is very thorough and such a clear communicator at all times, during what can be quite personal issues. In addition, what also stands out for me personally, is that Miss Ivaz has an excellent bed side manner, good humoured and very empathetic, qualities which can be hard to find these days. I highly recommend Miss Ivaz without question.

Mr Matthew Kinsella

Ophthalmologist

I received great care from Matthew Kinsella when I attended for an eye consultation. It’s not often these days that you experience such kindness and precision when attending a medical appointment. He took the time to explain each investigation and treatment option thoroughly so that I felt comfortable and fully understood next steps. I would definitely recommend him to friends and relatives

Deanbrook Practice

General Practice (GP)

I saw the GP within an hour of calling. GP was friendly, confident and extremely competent. I was able to discuss the medication options and I felt part of the process in a very positive way. I cannot recommend the Practice highly enough. Within 2 hours of seeing GP, collecting the prescription and taking it I felt relief and felt on the road to recovery. Thank you

Mr Surendra Patnaik

Orthopaedic Surgeon

Mr Patnaik has been nothing but outstanding! He did revision surgery for me nearly 8wks ago and it was a lot more complicated than previously expected. I saw him in Clinic today and he took the time to explain everything to me and to reassure me than everything I’m going through is to be expected! His professionalism and bedside manner is second to non!

Mr Harry Sargeant

Orthopaedic Surgeon

Everything was explained to me beforehand and the procedure went exactly as planned. I have nothing but praise and admiration for the skills and professionalism of Mr Sargeant. He has literally given me back a life full of hope and optimism for the first time in years and for that I will be eternally grateful 🙏

CAS Medical

General Practice (GP), Primary Care

Had a visit recently pre-christmas for a TSW flare up. Doctor was extremely kind, took all my concerns on board and didn't push me into using any medication I didn't want to. Went away with a prescription for medication I was happy to use and am feeling much better. Would use again if it was required.

Optegra Eye Hospital Hampshire

Ophthalmology

Friendly reception staff. Was taken by the nurse to the surgeon a little bit later than planned as previous operations had overrun. Operation iitself was as before, very efficient and friendly.Went to the recovery room for a while and then taken to my husband who was waiting to take me home

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

My experience has been life changing. The program has been incredible and helped me work through problems I didn’t see as possible to solve. The staff and team are incredible and helped at every possible opportunity. Couldn’t say anything bad about the place if I tried.