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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Dear Dr Stavros, I just wanted to write you a quick note to express our huge gratitude for the support you have given our son, and us. Not only is he thriving, but you have also helped us see what we once viewed as weakness as a source of great strength. You have helped us accept him exactly as he is, and instead of wishing to change him, we now want to focus on his many strengths and find ways to support him. Your gentle and supportive approach was truly transformative during a time when we felt completely at a loss and frightened for him. The two sessions you had with him will always remind him that whenever he needs support, there are special people out there who can guide him. That is life changing. He will know that instead of suffering alone, he can trust us to support him and to seek help when he needs it. You also supported us tremendously when we were struggling . Your patience and acceptance were so comforting, even when we did not have the presence of mind to express it at the time. You have changed our sons view of the world, and our view of him and of what is possible when it comes to support. A huge thanks to Kidswell Clinic too - what a wonderful place you have created and thank you for the opportunity to meet Dr Stavros! With huge gratitude,

Mr Giles Stafford

Orthopaedic Surgeon

My entire treatment plan and visits have all gone extremely smoothly. I suppose the first point is that the pain I had prior to the operation is now gone, so that has been a huge success. The recovery has also been remarkably straight forward to this point. From my first visit to the latest post-op visit, I have found Mr Stafford to be very clear and precise with all the details of my injury and options to treat it. There was no pressure on what option to choose, the facts were simply given to me and the prognosis for each treatment explained. The booklet provided gives a very detailed and comforting explanation of all that was involved, including the full journey back to recovery in the future. I am very pleased with my choices and very grateful to Mr Stafford for the treatment and consultations during this process. Mr Stafford is obviously very skilled in his work and this, along with the many successful procedures he has completed gave me full confidence to proceed with the successful arthroscopy.

Mr Wassim Hassan

Obstetrician & Gynaecologist

Due to the wait on the NHS, I researched some private alternatives. From my very first call to enquire, I felt listened to, understood, and guided towards Mr Wassim Hassan. From our initial consultation through to reviewing my NHS results and discussing the treatment options available, I felt completely at ease. Mr Hassan explained my case clearly and helped me understand each step of the proposed hysterectomy plan. Within just two months, I underwent my surgery; which I’ve since learned was quite a complicated! Throughout the entire process I felt exceptionally well cared for. I cannot thank Mr Hassan enough, his expertise, professionalism, reassurance, and care made what could have been a daunting experience a truly positive one. A future HRT plan is in place and explained thoroughly the medications recommended and follow up appointments scheduled. It has been an absolute pleasure being under the care of Mr Hassan.

Luxe Psychology Practice

Clinical Psychology, Child & Adolescent Psychiatry, + 2 more

As a family our experience of Luxe Psychology Practice has been excellent. Jade developed instant rapport with my daughter who initially needed help for separation anxiety. My daughter really engaged with Jade during her weekly sessions and we were able to apply a number of practical coping strategies that were child friendly. Jade was able to put my daughter at ease and make the sessions both fun and practical whilst teaching emotional regulation strategies. Over the course of my daughter’s sessions Jade has always been professional, supportive and has always made to time to ensure we as parents know exactly how we can best support our child. I would highly recommend Jade and Luxe Psychology Practice.

Transform Health

Physiotherapy

I have had an excellent experience with Neil and the Transform Health team. From the first phone call the team were friendly, professional, and genuinely caring. Neil took the time to understand my specific needs and created a personalized treatment plan that has really worked. After just a few sessions, I have noticed a huge improvement in my mobility and pain levels. After previously being told I will always have pain and may need to think about changing my career, Neil has shown me how to manage and treat my pain, allowing me to continue working the job I love. I highly recommend Transform Health to anyone looking for effective, professional, and compassionate care.

Professor George Du Toit

Consultant Allergist, Paediatrician

Prof Du Toit is an excellent doctor, even for patients who don’t like medics at all. He is very kind, listens hard and the fact that he genuinely cares about those he’s looking after always shines through. He has a wonderful, easy manner and the rare gift of talking to children (and parents) in a really effective, accessible way. He is also hugely knowledgeable and is up to speed on all the latest innovations in allergy, which is both very reassuring and hard to find. We’re a long way into a complex allergy situation and having seen numerous other doctors, we can’t recommend Prof Du Toit highly enough. You’d struggle to find anyone better. He’s first class.

Dr Xue Yan Jiang

Oncologist

I met Dr Jiang earlier this year having been diagnosed with Prostate Cancer. In our first meeting she took almost an hour to discuss and explain my cancer diagnosis and possible treatments . She took the time to answer all my questions and explained everything thoroughly. I was put at ease immediately and she consistently followed up with me after tests and during and after my treatment. She is compassionate, attentive and methodical and explained everything in simple terms . Brilliant is not too strong a word I would use to describe Dr Jiang

Mr Nashat Siddiqui

Orthopaedic Surgeon

I consulted Mr Siddiqui for a surgical repair to my torn rotator cuff, which had brought my recreational activities to a stand still. It was to be my first ever experience of needing surgery in 70 years. I can't speak highly enough of his professionalism, technical expertise, positive attitude and equally importantly patient empathy both at the initial consultation and on the day of my surgery. The surgery was successful, and I am now on the physio program, but Mr Siddiqui continues to follow progress. Thank you.

Pride In Health

Psychology

I needed my bloods reviewed at three months on T. I needed to prompt PIH to set the process off, which was fine but unfortunately my blood results weren't straight forward so needed more time to get reviewed and get things sorted out before my script could be issued. PIH did pull out the stops and got everything sorted in time, so I am grateful. They now have provided a helpful flow chart so I know what to expect at each milestone. All good.

Dr Muhammad Nadeem Iftikhar

Gastroenterologist

I can't thank Dr Iftikhar enough for his professionalism during my diagnosis consultations. Initially I was quite nervous going into our first consultation,; however Dr Iftikhar sonn put me at ease. Following his examination of my notes, and proceeded to discuss the tests to verify if there is any underlying issue. At the end of of the first session. I will never forget his final words. "Don't worry, I will look after you"

Dr Bav Shergill

Dermatologist

Everything went very well, and I am very happy with the outcome. The fact that I managed to stay calm during the whole procedure is due to the care of all the staff. The scars seem to be doing fine - a little bit of itchiness, but I assume that's part of the healing process. (By the way, I filled in the short survey on paper when I returned to East Grinstead, a week after the operation - I left it with the receptionist.)

Bristol Menopause Clinic

Obstetrics & Gynaecology, Sexual & Reproductive Health

Patronising, no evidence had read prefilled questionnaire, or previous history. Despite personal discomfort I described, the only response was to leave things as they were, lack of initiative. Lack of empathy. I was asked to book an appt sooner rather than later which I did, and then during the appt I was told to leave things as they were for another couple of months. Very dissatisfied with the service.

Thames View at Charing Cross Hospital

Allergy Medicine, Audiology, + 39 more

I walked up 12 floors as there were no lifts available.Only 14% capacity.I got to the Thames view suite via the cardiac lift because a cardiac unit staff member took pity on me and put me into lift 14 to complete my Access Path to the private patients unit. What on earth is going on and why does the lift maintenance contract not have a 50% minimum functionality profile as a term for service?

Dr. Jennifer Doyle

Cosmetic Doctor, Ophthalmologist

I had a wonderful experience with my dermatologist. They are incredibly gentle and patient, taking the time to explain every step and answer all of my questions without ever making me feel rushed. Their calm and caring approach made me feel completely comfortable and confident throughout my treatment. I truly appreciate the attention to detail and the genuine care they show for their patients.

Active X Clinics Edinburgh, West End

Osteopathy, Physiotherapy, + 2 more

I attended the Edinburgh clinic for an initial phsio consultation due to a knee problem. Zoe was very professional and put me at ease immediately. After assessing my knee problem I was given a full diagnosis and some excellent advice with specific strengthening exercises to do at home ahead of my next appointment. As a returning patient I would highly recommend Active X.