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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

A little concerned as to what seems to be a deterioration in standards. - my temperature was checked with an ear thermometer that didn't have a removal cap for hygiene so does this mean it's used in each patients ears? I did not see the deodorant change the cap or discard anything, just picked it up from the table. - my ultrasound scan felt completely rushed. The doctor kept looking at his watch through out my appointment. The machine was supposedly heating up and the doctor did no ask me to turn in the positions to check the organs we needed to see. - I was prescribed medication that can easily be purchased at any pharmacy and more cost affective to purchase without prescription - there is no where near enough privacy in the appointment rooms and the waiting area. It's quiet and I could hear almost the entire conversation of other patients. - I should have been offered a full urine test based on my blood results - over not the experience I've had before. Really disappointed.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had my suspicions as to what was happening to me. However, going down the general NHS GP route was not getting me anywhere. They kept treating each symptom individually rather than looking at me as a whole. A few years of going backwards and forwards. Stress! With Dr Nikki, within the 30 minute consultation I felt heard, all symptoms were put together and a treatment plan was formed. It all made sense and everything was explained. Medication prescribed and ordered, report received and a report sent to my own GP, all within a few hours. Future follow up already booked. That is what you call professionalism, efficiency and having very knowledgeable doctors who understand the female body. Wish I had booked them sooner. I would highly recommend them.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I recently took my 3-year-old to Kidswell when he was feeling unwell, and we had an excellent experience from start to finish. We were able to get a same-day appointment, which was excellent. The reception staff were warm, welcoming, and very helpful. The facilities are clearly designed with kids and their parents in mind—bright, comfortable, and reassuring. The doctor who saw us was efficient, thorough, and great with my son, taking the time to make sure we understood everything. The rooms were spotless and well-organized, which added to the sense of calm during a stressful moment. Overall, a very positive and reassuring experience. Highly recommend this clinic for anyone seeking quality care for their children

Dr Khaled Ayazi

Pain Management Specialist

I recently visited this doctor and had an excellent experience from start to finish. The doctor was kind, patient, and truly took the time to listen to my concerns. They explained everything clearly and made sure I understood my treatment options, which really put me at . The staff were friendly and efficient. I never felt rushed, and I appreciated the doctor’s thoroughness and professionalism throughout the entire visit. I left feeling confident about my care and grateful to have found such a dedicated healthcare professional. Highly recommended! If you’d like, I can rewrite it in a more emotional, formal, short, humorous, or professional tone—just let me know!

Miss Safina Ali

ENT Surgeon

Great care from Miss Safina Ali. Thank you so much. Hope this review helps other people after tonsillectomy, take pain medication at regular intervals, rest for the first 2 weeks, Ice pack from Amazon and be careful when brushing your teeth, stay away from coughs and colds and do regular alcohol free mouthwashes 4 times a day. I had a bleed day 6 and was looked after by royal London (thank you nhs) I’m nearly 3 weeks post surgery now and feeling lots better and so happy to get rid of my horrible tonsils that caused me a lot of problems! Thanks again Miss Ali

2Me Clinic

Sexual & Reproductive Health, General Practice (GP), + 4 more

I recently had a consultation with Dr Anne to discuss hormonal treatment for endometriosis. From the first phone call, she listened, asked the right questions and showed warmth and empathy. Our face to face consultation was exactly what I needed - educational and reassuring, with a clear action plan that we decided together. Dr Anne spent so much time really listening to me and I felt very safe and in the best hands. I’d recommend her to anyone.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Yesterday we had our first appointment with Dr Forbes. I am so looking forward to start on our MIT Journey. I know my son will benefit from it. I am very grateful to all the clinicians who are involved in my son’s quite complex health issues. I know it will be a long road to recovery but a well worth it I’m sure. I fully recommend The Forbes Clinic to anyone who wants to help themselves or their loved ones to a better health.

Optegra Eye Hospital Hampshire

Ophthalmology

It was my second cataract removal this time on my left eye which was excellently carried out as was the first with the nursing staff preparing me for the operation carrying it out in a very professional way explaining each procedure in a kindly manner. The operation was also very well carried out as well, am doing well and the recovering is going splendidly after 5 days. Would recommend Optegra! !! . Thank you very much.

Freedom Vision - Newark

Ophthalmology

I had bilateral lens replacements last Thursday (27/11/2025) and the team could not have been more careful if they tried. The surgeon, Mr Puri, was excellent. My eyes are recovering really well with no problems., this was confirmed by my first post-op check-up today - a bit earlier than usual because of planned plane flights. Assess,et and post-op Sheffield, surgery in Newark. Staff in both locations are wonderful.

Dr Piers Clifford

Cardiologist

Dr Clifford always finds the time to listen and reassure at a level the patient can understand. At my last visit he did just that, enabling me to leave the consultation worry free, having been reassured about my blood pressure and heart rhythm. He also made it clear that I could always approach him for reassurance if I had further problems and that a review NHS appointment would be made for me anyway a year on.

᠎ Bethany Rose Willson

Dietitians

Had a follow-up with Beth recently about ongoing recovery from GI symptoms. Her guidance has been exceptional. She takes a clinical yet empathetic approach to GI symptom recovery, tailoring every step to my needs rather than using a one-size-fits-all plan. Her recommendations are practical, well-explained, and easy to implement, making a difficult recovery feel structured and achievable.

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

I’m very grateful to Dr Karoshi for seeing me the same day and for always treating me with such kindness. I’ve been his patient for a few years and he consistently explains everything clearly and makes me feel heard. He is not only an exceptional doctor but also a genuinely good person who treats his patients with real care. I always feel well looked after.

Mr Sourav Das

Obstetrician & Gynaecologist

I felt confident and comfortable going into my hysterectomy surgery as a result of Mr Das explanation, clarifications and his overall approach. He was gracious with his time and in going over things as many times as I needed so that I felt sure about both the procedure and the outcomes.

Mr Hooman Sherafat

Ophthalmologist

Mr Sherafat performed a cataract operation on my right eye. He had previously done the same for my left eye. He is very good at explaining the procedure. The procedure itself was quick and painless and I am very happy with the results

Mr Damian McKay

General Surgeon

I have been a regular patient of Mr McKay and he always goes out of his way to fit me into urgent clinic appointments and surgical slots. A super caring professional who listens and understands any concerns I may have.