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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mr Nicholas Penney

General Surgeon

I recently had private surgery with Mr Penney and had a really positive experience. I can be quite anxious around medical procedures, appointments etc. but I felt listened to, supported, and treated with genuine care and respect. Mr Penney was friendly, professional and took the time to explain everything clearly and calmly, which helped put me at ease despite my anxiety. I felt reassured and never rushed, and any questions or concerns I had were addressed thoroughly. All of the hospital staff who supported me during my stay were absolutely lovely. Everyone was kind, patient, and reassuring, which made what I find very stressful feel much more manageable and positive. The standard of care before, during, and after the surgery was excellent. I felt very well looked after and supported throughout, and I'm extremely grateful for the care I received.

Dr Sofia Cavill

General (Internal) Medicine

I have seen Dr Cavill twice now and she has been exceptional on both occasions. She is extremely attentive and takes a genuinely holistic approach to my care, carefully considering all aspects of my health rather than focusing narrowly on one symptom or issue. Dr Cavill has been incredibly thorough in her investigations, taking the time to explore potential underlying causes, arranging appropriate tests, and clearly explaining the reasoning behind each step. I never feel rushed during appointments, and she ensures nothing is overlooked, even when symptoms are complex, intermittent, or difficult to describe. She is reassuring, methodical, and clearly committed to understanding the full picture of my health. I would highly recommend Dr Cavill to anyone looking for a caring, diligent, and highly thorough doctor.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I can’t recommend Debra highly enough as a physio. I had physio for my middle child 5 years ago with Debra and again with my now 10 month old baby. Debra is calm, patient, and so knowledgeable, which instantly put both me and my baby at ease. She has a wonderful way of engaging with babies, turning each session into something that feels more like play than therapy, while still being incredibly effective. She always takes the time to explain what she’s doing and how we can support our baby’s progress at home, which has been so reassuring as a parent. We’ve always seen such positive progress under her care, and I’m so grateful to have had her support. I wouldn’t hesitate to recommend Debra to any parent looking for a skilled, compassionate, and trustworthy paediatric physio.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

My visit was entirely satisfactory. The staff were exceptionally friendly at all times and they seem to meet a lot of them. I was getting informed about what was going to happen to me at all times. The menu was amazing and the whole place seem to be extremely efficiently run My only comment of an adverse nature would be that having been shown to a room on my arrival where my wife carefully unpacked all my belongings she she know sooner had left Than. I had to pack them all up again because I was being transferred to another room and then when I came out of the operating theatre before I went home, I had to wait three hours before I managed to get my belongings back again no book to read or iPad slightly frustrating but that was the only hiccup on an excellent visit.

Dr Farah Rehman

Oncologist

Dr Farah Rehman is unquestionably an expert in her field. She is a compassionate, understanding, and highly skilled professional who has consistently listened to my concerns, as I have been her patient for many years. She always provides a clear, actionable plan that instils complete confidence in my care. She consistently takes the time to explain all treatment options clearly, ensuring I feel secure and well cared for. Dr Rehman listens carefully and communicates very effectively. Based on my personal experience, she is highly empathetic and treats her patients holistically with full support. I am incredibly fortunate to have her as my oncologist and deeply grateful for her care.

Mr Arman Memarzadeh

Orthopaedic Surgeon

Mr Memarzadeh performed a total knee replacement on my right knee, which was quite quite badly damaged and painful as a consequence of osteoarthritis. The entire process was highly professional from start to finish. It's still early days but I'm very pleased with the result so far. Just 8 weeks after the implant, I'm able to move around easily and with only occasional mild pain. The wound has almost disappeared. Mr Memarzadeh is evidently highly skilled and experienced in this specialist field, and I have no hesitation in recommending him. I would also like to commend his PA, Tracey, who was very supportive and always responded promptly and courteously to my requests and queries.

Moorfields Private Eye Hospital

Ophthalmology

I have recently had two procedures within two months, plus outpatient appointments. All members of staff, from receptionist to nursing staff to consultants, were extremely polite, and nothing was too much trouble. I have had two separate consultants, and they were extremely knowledgeable and put me at ease, as I was quite nervous. Their secretaries were very friendly each time I rang through, and nothing was too much trouble. The outpatient department is very modern and spotless. I was very impressed and grateful that so many different eye examinations were performed on me. The in patient department is also spotless, and my meal after my operation was delicious!

Dr James Wilkinson

Cardiologist

Fantastic Consultant. Mr Wilkinson has previously performed surgical procedures on me due to have a heart attack at a young age (42) and I have multiple stents. I wanted to just check all was well after 14 years and get some Piece of mind via consultation and some tests (GP will not use NHS services as I was not having no pain or symptoms and are only good in reactive situations) Mr Wilkinson is very knowledgeable, professional and always puts me at ease. It was a very positive experience and thankfully all went very well. I would 100% recommend Mr Wilkinson and trust him completely.

Ringway Dental Cheadle

Dentistry

Both occasions on visiting the practice have been fantastic. Having a fear of the dentist isn’t great, but the reassurance from the staff is absolutely second to none. Talking through the steps to give you an indication of what’s going on etc. checking in constantly to make sure everything is ok with the procedure taking place! The staff are professional and very friendly, the practice is probably one of the best I’ve ever visited. It doesn’t have a normal sterile dentist feel to it! Again a great experience for someone who isn’t particularly keen on visiting the dentist.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

From start to finish I had an excellent experience at Vision Scotland Glasgow. All staff were welcoming and friendly and the physical clinic was very pleasant, modern and clean. There was some complexity with my particular clinical requirements although the clinical team (especially Neil) were very patient and thorough in helping to identify the correct solution for me. The procedure was straightforward and I am very happy with the outcome!

Prof. Rohit Rambani

Orthopaedic Surgeon

Prof. Rambani explained the whole process. This was my second hip replacement by him in the last 20 months so the second one wasn't too unexpected. Operation scar was complimented by GP's nurse on removal of clips - she said it was a "good" and very clean and no sign of infection. Had some pain for first couple of weeks but had some aching for another 4 or 5 weeks whilst muscle exercises started to help.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The 12-month or so wait time was out of Ravi’s hands and in fact the timing of the procedure worked well for me in the end due to it being right before the Christmas holidays. Everyone at Spire Wellesley was fab, even if my discharge at the end of the day took longer than expected it wasn’t a problem and I was really pleased with all the care and professionalism provided by everyone. Thank you!

Quality Dental : Worthing

Dentistry

The dentist was very good. Friendly and professional. The hygienist felt as though they were trying to sell additional products and if I hadn’t asked the right questions I’d have been caught out, just like someone who was paying in front of me was. The Saturday receptionist was friendly and helpful The weekday receptionist was a little abrupt and less customer service oriented

Mr Taimur Shoaib

Plastic Surgeon

Mr Shoaib explained the whole process in detail with me at my consultation and again on the day of the surgery which was very reassuring. He made sure I understood the surgery and the outcome that I would receive. Any questions I had he was very happy to answer and made me feel very relaxed for the surgery.

Mr Marco Bolgeri

Urologist

Mr Bolgeri was fantastic! He explained the procedure very clearly, and he showed me what he was doing on the screen. He allayed my fears about the procedure, which is usually recognised as painful. His method rendered the cystoscopy painless. I will be thanking my GP for recommending Mr Bolgeri.