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Mr Wing Chan

Ophthalmologist

Mr Chan was authoritative, and quietly impressive. He chose his words carefully, and pointed out to me that, given the damage sustained by my right eye in childhood, the operation would not be straightforward, and he explained ttat the operation might not be a total success. This is clear also from the terms of his letter to my GP. Nevertheless, I was able to approach the operation with confidence, albeit aware of the possibility of less than complete success, and the possible need for follow-up surgery. On the day, following attention from a senior nurse, and attention from the anaesthetist, it was very reassuring when I entered the operation theatre, to see him there, ready for action. We had a short friendly exchange, and off we went! The procedure was longer that I had anticipated, but perfectly comfortable and with no evidence of stress within the team. I could hear soft and curt verbal exchanges, and no suggestion of concern. After the operation I thanked him and his team which he graciously acknowledged. When we meet again for the review I hope he will give me a verbal account of his thoughts and decisions during the process. He had clearly been pleased with the outcome. John N

Dr Jamal Hayat

Gastroenterologist

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I had a meniscal tear repair on 20th January. I am really disappointed and dismayed with the conflicting advice I was given regarding physiotherapy. An hour prior to surgery, Brad the physio told me I would be fully weight bearing after the operation. After the surgery a different physio told me I could not weight bear for three weeks and had me up and about practising walking on crutches. She also put a leg brace on my leg which was locked. I wasn't told to unlock it. Therefore for 2 weeks post surgery I wasn't weight bearing and movement in my knee was restricted totally. Today I had my stitches out and my first physio session. Physio told me I should have been 50% weight bearing straight away and that my leg brace should have been unlocked to allow some movement. So three conflicting pieces of advice. I am really unhappy.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

All of the staff at Nuthfield were so kind. Everyone was always smiling and being happy and kind to myself and my partner. From the receptionist who told us where to go and took us to our room. To the night nurse that checked us in to the room. I had multiple nurses come and check on me throughout the time I waited to have the cystoscopy. We were able to get food before and after. We arrived at 07:00 on the 27th, and I can't remember all the lovely people's names who helped us. My only slight criticism would be from arriving at the hospital at 07:00 the actual procedure didn't start till after 09:00 and this gave me lots of time to overthink the procedure. But I think that was a me problem and I also don't know how long these things take to check people in etc. So apologies if it is standard haha.

Mr Paul Erotocritou

Urologist

Mr Erotocritou is a very friendly consultant, who made me feel very at ease and reassured that he will help me. He was very clear in his explanations and covered all bases in investigating my issues. I didn't feel rushed in the consultants and he actually listened to me and took the time to answer all my questions. I felt he looked at me as a valued person rather than another patient. I am very happy with my consultations and tests taken. Thankfully I do not need further investigations or treatment, but I would definitely go back to Mr Erotocritou if I needed to in the future. He was easy to understand and calm, someone you could tell about your difficulties. I felt very understood and nothing was too difficult to talk about.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

1)I found the signage to the main lifts and to Lyndhurst rooms confusing. There should be signage in the ground floor lift lobby saying which departments are on which floor. I have been complaining about this since 1971. 2)The excellent group portrait of the Royal Free consultants in about 1970 which used to be on the ground floor but has now been removed to the 12th Floor no longer has the key saying who they are. This is a digrace and an insult to the memory of a fine group of men (and about ten women), The key should be found and reinstated immediately.

GenesisCare Nottingham

Oncology

I was anxious and didn't know what to expect during my SABR treatment for Prostate Cancer, but during the Planning Scans, it was explained to me what would happen and how to prepare for the treatments. Every stage was well organised, professional, and caring. A dedicated team looked after me very well. The car organised by Genesis picked me up for my appointments, with the same driver each time, making me feel at ease. The treatment sessions were comfortable throughout. I am very grateful to the team who looked after me so well.

Professor Francisco Leyva-Leon

Cardiologist

Listening, compassion, understanding and the ability to communicate in a clear and considerate manner are qualities most patients look for from a medical professional, together with a desire to seek the route cause of a problem and not simply seek to mitigate the symptoms. I was so pleased that Professor Francisco Leyva-Leon demonstrated all of these qualities and having discovered the root cause of my issues, provided the solution. I am very grateful to him and would not hesitate to recommend him

Dr. Derek Ho

Ophthalmologist

Absolutely Gold service, from being collected at my front door, and being dropped home afterwards. I was looked after every step of the way. Dr Ho explain everything necessary through the procedure, which I found totally pain free. Wonderful staff from car driver David, reception staff, nursing staff, Maria, Anne, Rachel and the ones I didn’t get their names. Then Dr Ho for his amazing surgical skills. Plus spotless wherever I went. Not forgetting drinks and biscuits. Thank you all.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I have been privileged to have had the expertise of the wonderful Professor Bernard Prendergast on several occasions over a span of around 15 years now. As always the care is outstanding. He effortlessly puts you at ease and kindly explains everything clearly and professionally. What might seem completely impossible, in his hands is entirely possible. He's proved that in my case. He's exceptional! I'd also like to say thank you for the care and efficiency of all the staff.

Dr William Bruce-Jones

Psychiatrist

Dr Bruce-Jones was the first person in many years of searching who offered me a diagnosis and help to control my symptoms. It was an huge relief to finally speak to someone with his knowledge and professional manner. He continues to follow up with me and having his expertise to call on if required is a great help. I would recommend him without hesitation to anyone looking for clarity and a solution for their mental health issues. His advice has changed my life.

Wello

Cosmetic (Aesthetic) Medicine, Dental Care

My husband and I pay a monthly subscription to Wello which entitles each of us to two full treatments a year. The treatments are first class, very comfortable and also reassuring as any problems will be pointed out. We like the feeling of really clean teeth, the excellent advice we are given on teeth and gum health - the all round experience, in very attractive surroundings, is to be highly recommended

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

Always very friendly, attentive, a well-stocked childrens waiting room. On this latest visit we did have a slightly bizzare situation where we arrived, were checked in, weighed and measured, and put into the waiting room. We then received a phonecall - from the next room - explaining that we were late for our appointment. They were very embarrassed and there was no harm at all. Funny though!

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

I recently consulted with Dr Ben Shaw regarding a balance issue following sudden hearing loss. He was highly knowledgeable, asked a series of pertinent questions and undertook some physical examinations. His diagnosis was spot on. He is a real expert in his field, in which his interest and enthusiasm shines through. A pleasure to deal with.

Mr Iain Nixon

ENT Surgeon

I found Mr. Nixon to be empathetic and an excellent listener. His assessment and feedback were thoughtful, clear, and reassuring, all presented in straightforward, accessible terms. I greatly appreciated his approach. For the first time in many years, I feel I am on a positive path toward addressing my long‑standing condition